Stress Management Assessment for Workplace Value Possibilities and Solutions with Nancy Plumer of New Visions Kingston, NY Objectives for today: Participants will: - gain a deeper understanding of workplace stress, - reflect on the causes of stress in their workplace, - examine possibilities and strategies to address stress in the workplace, - learn one stress reduction technique, - have fun. Agenda Welcome and Overview of Presentation Experiential Exercise Stress – What is it? Facts, Figures and Data on Workplace Stress What Can Be Done About Workplace Stress? Approaches to Reducing Stress in the Workplace Stress Management Techniques Q and A Exercise On the handout entitled Difference Between Tension/Relaxation, in the center column write a few words or a phrase for observations and awarenesses of what is happening in your body, with your thoughts and with your feelings. Stress and Job Stress Stress is the mental, emotional or physical tension, stress or distress. Job stress results from the interaction of the worker and the conditions of work. Job stress is defined by the National Institute for Occupational Health and Safety as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources or needs of the worker. Survey Data Northwestern National Life found 40% of workers report their job is “very or extremely stressful.” Yale University reported 29% of workers reported they feel “quite a bit or extremely stressed at work.” “Attitudes in the American Workplace Report” – 2001 by The American Institute of Stress 65% of workers said that the workplace stress had caused difficulties and more than 10% identified these as major difficulties; 19% or almost one in five respondents had quit a previous position because of job stress and nearly one is four have been driven to tears because of workplace stress; 29% had yelled at a co-worker because of workplace stress, 14% said they work where machinery or equipment has been damaged because of workplace rage, 42% report that yelling and other verbal abuse is common; 62% routinely find that they end the day with work-related neck- pain, 44% reported stressed-out eyes, 38% complained of hurting hands and 34% reported difficulty in sleeping because they were too stressed-out; And more. Job Conditions That May Lead to Stress 1. The Design of Tasks 2. Management Style 3. Interpersonal Relationships 4. Work Roles 5. Career Concerns 6. Environmental Conditions Workplace Stress costs include: Health Care Related Costs Counterproductive Behavior in the Workplace Decreased Productivity Accidents Impact of Stress: Health Related Muscle tension/spasms Head, back and neck aches Indigestion leading to ulcers and colitis Skin irritations Tiredness, insomnia High levels of anxiety High blood pressure leading to stroke or heart disease Anorexia/Bulimia Alcohol/Drug Abuse Cancer Depression, suicide Costs of Workplace Stress Research shows that 60% to 90% of doctor visits are stress related. Perkins, A. (1994). Saving money by reducing stress. Harvard Business Review. 72(6):12. Forty percent of job turnover is due to stress. Bureau of National Affairs Costs of Workplace Stress: A Gallup Poll of 201 U.S. corporations revealed that 60% of all managers felt that stress related illness was pervasive among their workers and decreased productivity at an estimated cost of 16 days of sick leave and $8,000+ per person per year. The Gallup Poll Insurance data indicates insurance claims for stress-related industrial accidents cost nearly twice as much as non stress-related industrial accidents. Perkins, A. (1994) Harvard Business Review. 72(6):12. Costs of Workplace Stress: "A landmark 20-year study conducted by the University of London concluded that unmanaged reactions to stress were a more dangerous risk factor for cancer and heart disease than either cigarette smoking or high cholesterol foods." Cryer, B. (1996). Neutralizing Workplace Stress: The Physiology of Human Performance and Organizational Effectiveness. presented at: Psychological Disabilities in the Workplace, The Centre for Professional Learning, Toronto, CA.. What Can Be Done About Workplace Stress? Approaches to Reducing Stress in the Workplace A Comprehensive Approach: Stress Management Program + Organizational Change = A Healthy Workplace Stress Management Programs Can Include: *Stress management techniques training *Conflict resolution/management training *Communication/giving feedback training *Self-care strategies (wellness, fitness, nutrition) *Healthy work/life balance strategies *Identify overly stressed workers and refer to Employee Assistance Programs or counseling. Some examples for Organizational Change could include: Examine policies, procedures and practices that impact worker choice and value the individual worker. Ensure the workload is in line with workers’ capabilities and resources. Change job design to reflect meaningful work and to provide intellectual stimulation. Clearly define workers’ roles and responsibilities. Work to constantly improve corporate communications. Work to insure that schedules and deadlines are compatible, not in conflict. Recognize employees for good work performance. Provide opportunities for career development. Ensure management actions are consistent with organizational values. A healthy workplace has low rates of illness, injury and disability in its workforce and is also competitive in the marketplace. What are the issues and concerns for your workplace? Stress Management Skills 1. Take care of yourself. 2. Ask for help and build support networks. 3. Learn and practice relaxation. Much of our stress is based on our beliefs and the stories we tell ourselves. Beliefs > Thoughts > Feelings > Behaviors > Experience > which reinforce our beliefs….. and continues the cycle. Values, Beliefs and Behaviors Whenever our values, beliefs and behaviors are not in alignment, we are in conflict which creates stress. Benefits of the Complete Breath 1. Relaxes the body and calms the mind. 2. Revitalizes the entire system. 3. Brings oxygen to the farthest reaches of the lungs that do not usually receive a fresh supply of oxygen and energy due to habitual shallow breathing. 4. Breaks down the old habit of shallow breathing and reestablishes a new habit of deep breathing and relaxation. 5. Gives the abdominal organs a gentle massage with the rising and falling abdominal muscles. 6. Improves digestion and elimination. Helps to relieve constipation. 7. Very soothing during menstruation, especially when there is discomfort. 8. Can be practiced during relaxation, meditation and throughout the day at anytime or any where. Thank you for your presence and your attention today. If you would like assistance assessing, creating and/or implementing a comprehensive approach to stress management in your workplace, you can reach New Visions at 845 687-2252. SMILE, BREATHE and RELAX.
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