Docstoc

Feedback

Document Sample
Feedback Powered By Docstoc
					                          The Click and
                             The Dead
How to Use Interactivity, Feedback, and Visual
 Pacing Elements to Improve Your Online
 Learning

  By John Hartnett




                                                 1
                                     Welcome

Purpose
  To show how to use creative interactivity, feedback
   techniques and pacing elements to improve your
   online learning.




                                                        2
                                          Welcome

Who Am I?
      John Hartnett, MFA
      Worked for LogicBay, UserView/BI, LearningByte/Digital
        Think, etc.
      Zillions of WBT’s and CBT’s
      Nuts and Bolts for Online Learning Mag (Training)

      john@bluemissile.com




                                                               3
                            Why Design
                          Interactively?
Screen real estate is scarce
Visual overhead and the training experience
Make every piece of training and every screen
 pixel part of the teaching




                                                4
Feedback




           5
                    What is feedback?

Interface
  Main purpose to help users understand program
  Includes pacing elements

Instructional
  Main purpose to help teach




                                                  6
                  Old-Time Feedback

Right and Wrong
Try again




                                      7
                        Good feedback

Screen real estate is scarce
Extender not director
Source of content
Make all feedback instructional feedback




                                           8
                           Types of text
                              feedback
Pop-up text
Echo text
Status bar
Perpetual versus responsorial




                                           9
                                      Giving Good
                                        Feedback
Practical App: In groups, devise interactive feedback
  for one of the following learning events:
   A User incorrectly clicks the X to close a Word document,
     instead of using File-Close or Ctrl-W.
   B User correctly identifies the three most common ways of
     opening a file in Word. (There are two lesser-known ways
     -- right-clicking on the file icon and choosing Open With,
     or choosing File Open from Internet Explorer.
   C For a simulated customer service call, user must choose
     the best response for each customer question. Choose
     the best response 80% of the time or better overall, and
     the call is a success. Less than that and the call is a
     failure resulting in an angry customer.
                                                                  10
Pacing Elements




              11
                       Pacing Elements

Pacing elements are the visual clues and
 indicators that tell learners where they are in
 a training course and how much they have
 left to do.




                                                   12
                           Pacing Elements

Four kinds
   Indicators of place
   Controllers of place
   Part of the interface
   Part of the content

Make all pacing elements controllers of place and part
 of the content



                                                         13
                        Pacing Elements

Page References
  Page 6 of 327
  Advantage: Easy, intuitive
  Disadvantage: Locks into a page view of training




                                                     14
                      Pacing Elements

Blue bar of boredom
Advantage: Visual
Disadvantage: Common, often overlooked




                                         15
                        Pacing Elements

Build pacing elements into interface
Controllers of place:
  Make pacing elements display and control position
  VCR controls
  Scroll bars




                                                      16
                      Pacing Elements

Relate pacing elements to content
Flowcharts you can click on
Steps in a multi-step procedure




                                    17
                     Pacing Elements

Ultimate pacing element – timers
Use timers to add urgency




                                   18
  Some Sample
Pacing Elements




              19
                          Pacing Elements

Practical App: Group Pacing
In groups, devise pacing elements for one of the
   following:
A - A course on the anatomy of the California
  Redwood
B - A course on the five steps to successfully closing a
  sale
C - A course on the parts and nomenclature of the F-
  18 Hornet
                                                       20
                        Headlines and
                            Captions
Take up huge amount of screen real-estate
Make them earn their screen space




                                            21
                                  Headlines

Active voice
Summarize main point of page
If done correctly no need for a site index




                                             22
                                   Captions

Active voice
Summarize and extend main point of the page
If done correctly user can skip body text




                                              23
                       Exercise: Rewrite
                                   This!
Rewrite the following captions or headlines:
  A Headline - “Lesson 1 - Opening Word”
  B Photo caption - “Golfer demonstrating proper
    swing.”
  C Callout - “The most important part of the engine.”
  D Headline - “Getting Help from Microsoft
    Corporation.”



                                                     24
                          Types of
                       Interactions
Text and Graphics
Text entry (fill in)
Multiple choice
Matching
Rollover
Click (explore)
Drag and Drop
Matching
                                  25
                                      Full-Powered
                                       Interactivity
Combine interactions
  Drag objects to a flow chart, then click to see if flow is
    correct.
  Roll cursor over each “attitude photo” then click on best
    responder and then choose the appropriate response
  Click and Drag the “Mood Switch” to “Defensive Driving”
    then roll cursor over potential hazards along the route.
  Open task window and let user explore an open-ended
   software simulation




                                                               26
                             Putting it All
                               Together
Practical App: Live Storyboarding
Where John storyboards a training sample, live
 and unrehearsed




                                             27
                            Putting it All
                              Together
Practical App: Group Storyboarding
Break into groups and storyboard another
  sample




                                           28
                        More Information

Why Johnny Can’t Read WBT from Inside Technology
 Training magazine, April 2000.
How to Give Good Feedback from
  www.bluemissile.com/resources
Setting the Pace from
  www.bluemissile.com/resources
Online Learning Magazine
 (www.onlinelearningmag.com/)
E-learning Guild (www.elearningguild.com)
                                               29
                       Thanks!

john@bluemissile.com




                             30

				
DOCUMENT INFO