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Evacuation Shelter Operations

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Evacuation Shelter Operations Powered By Docstoc
					Shelter Management
     Operations
Taking Care of Our Guests
          From
Hurricanes Katrina and Rita
    Sheltering Rules Challenged and
                Changed
   Worst case scenario exceeded
   Disaster broke all the rules
   Some plans and procedures inadequate
   Regional and state plans and procedures
    inconsistent with local
Headlines You Did Not See
   1.2 million people were saved by having a
    plan
   FEMA assets 48-hours before Katrina landfall
   Millions opened their cities, homes, hearts
    and checkbooks to meet human needs
   62,000 rescued from rooftops and overpasses
    in 4 days
   1million residents evacuated in 2-days
Shelter Selection Criteria
   Above 100 Year Flood Plain
   Air-Conditioned
   Back-up Power Supply
   Adequate Restroom Facilities
   Adequate Area for Feeding Sheltered
    Population
   Located on Public Transportation Route
Shelter Support
   General Population Shelters
       American Read Cross
           Local Chapter
               Initial setup/management
Shelter Support
   General Population Shelters
       American Read Cross
           Local Chapter
           National ARC
               Long Term Operation
Shelter Support
   General Population Shelters
       American Read Cross
       Faith Based Community
           Support ARC Shelters
           Operate Smaller Self Sustaining Shelters
Shelter Support
   Special Needs Shelters
   Individuals requiring constant medical
    attention/care
   Shelter Population includes
       patients
       their immediate family
       caregivers
Shelter Support
   Special Needs Shelters
   Supported by:
       State Department of Health and Hospitals
       State Office of Public Health
    Shelter Support
   Critical Transportation Needs Shelters
   Population without their own transportation
   Estimates at 30% of Greater New Orleans Area
   Supported by Department of Social Services
First Wave: Self Evacuations
   Early self sufficient
       Motel/Hotel
       Food
   Late self sufficient
       No more room at the Inn
       Social conflicts
Self Evacuation Challenges
   Early self sufficient
       Depleted resources
   Second wave evacuees
       Placement difficulties
Self Evacuation
    Return Anxiety
    Desire to return to normal
    Lack of infrastructure to support return home
    Ongoing recovery operations
Initial Evacuees
   Pets
       40% have pets
       Sufficient separation from Human shelter
   Designated pet shelter management
       Humane Society
       Vet Associations
Shelter Operations
LSU-Shreveport Campus
 ARC supported

 Populated by previous evacuees

 850 Capacity

 Capacity exceeded 48 hours prior to landfall
  of Katrina
 Operated 40 days
Shelter Operations
Hirsch Coliseum
 Private enterprise
 ARC supported
 Capacity 1400
 Self evacuees
 Critical Transportation Needs evacuees
 Rita evacuees from Texas
 Faith based shelter management
       Human resources
   Operated 66 days
   Hub shelter
Shelter Operations
Century Tel
 Government enterprise

 ARC supported

 Capacity 1100

 Self evacuees

 Critical Transportation Needs evacuees

 City Government based shelter management

 Operated total of 14 days
Shelter Operations
Southern University
 ARC supported

 Capacity 450

 Shelter to Shelter

 Critical Transportation Needs evacuees

 University staff based shelter management

 Operated total of 8 days
Shelter Operations
Shreveport Expo Hall
 ARC supported

 Capacity 2500

 Shelter to Shelter

 Critical Transportation Needs evacuees

 City Government management/ARC

 Operated total of 8 days
Shelter Operations
Bossier Civic Center-Special Needs
 DHH/OPH supported
 Bossier City Fire Department EMS
 Capacity 250 total
       75 Patients
   Nursing Home Patients
   Medivac
   Operated total of 15 days
Shelter Operations
Pop-up Shelters
 600 in 7 Parish region

 Faith Based/Citizens Groups

 5-500 capacity

 Self supported
Evacuee Assimilation
   24,000+ estimated evacuees in Caddo-Bossier
       1460 Hirsch Katrina
       247 Hirsch Sept 23rd
   Rental units
   Family support
   Faith based support
   Samaritans Purse - 100
   FEMA transitional housing
   Return Home
Pelican Haven
   Vacant Motel
   700+ Individuals/ 400+ Families supported
   Operated by a Ministers Association
   Funded by Ministers/State/FEMA
   Operated from Sept 4, 2005 thru May 15,
    2006.
   Last mass shelter operating in the USA.
Faith Based Shelter Support
   Commodities-
       Cots
       Food/water
       Personal hygiene needs
Faith Based Shelter Support
   Human Resources-
       Built in command structure
           Worker Bees
           Social Workers
           Managers
       Spiritual Needs
Multi-Agency Coordination
   Caddo/Bossier Office of Homeland Security
    and Emergency Preparedness
   City/Parish Governments
   Fire Departments
   Law Enforcement Agencies
   Non-Profits Organizations
   Faith-Based Community
   Healthcare Community
Hurricane Coordinating
Responsibilities
       Hospitals
                                   STATE             DHH
                                    EOC             (Medical           DSS
                                                   Staff Only)


                    HRSA #7                                   Special
                   (MED-EOC)                                  Needs
                                                  MRC                             CTNS
                                                                             State Operated
                                                                                Shelters

                                CBOHSEP
 Coroner                         (EOC)
                                                         Red
                                                        Cross                   Red
                                                                                Cross
                                                                               General
         Law                                                                  Population
                      FIRE/                                                    Shelters
       Enforcement
                      EMS           Non-Profit/
                                                         Non-Profit/
                                                         Faith Base
                                    Faith Base           Assistance
                                     Shelters             Centers
                                                        (Clothing…)

Key:     Direct Coordination & Support     ----- Monitoring & Advising
Emergency Support Function
Agencies
Law Enforcement
 Buss Escort Service

 Shelter Security
        Parish Sheriff Department inside
        City Police outside shelter
Emergency Support Function
Agencies
Fire Department / EMS
 Triage/Treatment/Transport

 Mass Decontamination

 EMS Response

 Daily Showers

 Off Duty Volunteers
Emergency Support Function
Agencies
Salvation Army
 Abandoned Sam’s Club facility
       Managed/staffed
       Individual support
       Evacuees houses in private homes/motels ect
   Non-medical special needs
       Registered Sex Offenders
       Mental Issues
       Drug Abusers
Emergency Support Function
Agencies
American Red Cross
 Shelter Operations
       Volunteers local/national
       Commodities
       Laundry
   Client Assistance
       Additional funding supplemental to FEMA
       $ 4M in 4 days
Emergency Support Function
Agencies
American Red Cross
 Shelter Operations
     Mass Feeding
         Local restaurant donations
         Contracted Vendors (3meals/24 hours/ 7 days)
         Committed volunteers
What is your “Saturation” point
   Bricks and mortar
   Ability to support food/clothing/shelter
   Public Safety capabilities
   Health Care community
   Regional Support
   Long term
       Infrastructure assimilation capabilities
           Schools
           Rental Property
           Jobs
Emergency Support Function
Agencies
Healthcare Organizations
 Shelter Support
         Mental/Physical
         In House Clinics
   Hospital Surge
   Pharmaceutical Support
Keys to Success
   Twice Daily Situation Report Briefings
       Local/State/Federal
   Quality “Joint” Public Information
   Unified Command Structure
   Common Mission
   Ability to make timely critical decisions
       Access to Elected/ Appointed Officials
       Trust
Keys to Success
 Relationships
    Heat of battle
    Pre-existing

 Professionalism

 Personal            Camaraderie
QUESTIONS
   ???

				
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