Skyline Installation Manual

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					Skyline Installation Manual
    Created: 10 December 2009

            Download the latest version of this manual from:
        http://eprint.net/manuals/Skyline_Installation_Manual.pdf
Table of Contents
1   Welcome                                                       1
      Ask                                                          2

2   System Requirements                                           3
      Skyline Premium for Windows Server                           4
      Skyline Start for Windows XP Professional                    6
      Print Room PC                                                8
      Users PC                                                    10

3   Installing Skyline                                           12
      Windows Server                                              13
       Installation from the Skyline CD                           14
       Microsoft .NET Framework 3.5                               15
       SQL 2005 Express                                           18
       Neevia PDF Converter                                       20
       Internet Information Service (IIS)                         28
          Windows 2003                                            29
          Windows 2008                                            33
       Mircosoft Office                                           34
          Office 2003                                             35
          Office 2007                                             36
       Skyline                                                    47
      Windows XP Professional & Vista Ultimate                    50
       Installation from the Skyline CD                           51
       Microsoft .NET Framework 3.5                               52
       SQL 2005 Express                                           55
       Neevia PDF Converter                                       57
       Internet Information Service (IIS)                         65
          Windows XP                                              66
          Windows Vista and Windows 7                             69
       Microsoft Office                                           72
          Office 2003                                             73
          Office 2007                                             74
       Skyline                                                    79

4   After the Installation                                       83
      Default username and password                               84
      Activate Skyline                                            85
      License the PDF converter                                   87
      Configure the downloading of PDF's                          89
      Create a user for the PDF converter                         92
      Configure the PDF converter service DCStart                 97
      Configure DCOM Component Services PDF converter settings   100
      SQL Server Management Studio Express                       116

5   Installation knowledgebase                                   119
      Installation FAQ                                           120
        How do I start the Skyline website?                      121
        How do I log in to Skyline?                              122
        How do I get rid of the watermark on every PDF?          123
  What permissions are required for the Skyline website to run?   124
Installations Errors                                              129
  Invalid object name 'dbo.Website'                               130
  Cannot open database Skyline requested by the login             131
  Could not find a part of the path                               132
  Server Error in '/' Application                                 133
  Server Application Unavailable                                  142
  Cannot Start Application                                        143
  Skyline not running on Windows XP                               146
  The PrintStation does not download PDF's                        149
  There was a problem with the websites licences                  150
  Cannot Start Application                                        151
  @ page language=... on startup page                             154
                                                                                                                                                      Welcome . 1




Skyline Installation Manual
Objectives of this manual
This manual will take you through the steps required to get Skyline installed and working. Once Skyline is installed, use the separate Configuration Manual to
customize your your Skyline installation




System Requirements          Installing Skyline   After the Installation




      Installation
    knowledgebase




Ask Someone

If you're unable to find what you're looking for in this help system, try these
alternative resources, or contact our customer support department.


Most popular pages

q   Welcome
q   Installing Skyline
q   After the Installation
q   Microsoft .NET Framework 3.5
q   Office 2007
q   Internet Information Service (IIS)
q   Server Error in '/' Application
q   SQL 2005 Express
q   Skyline Premium for Windows Server
q   Microsoft Office




10 December 2009




                                                                                                                                    Skyline Installation Manual
2 . Welcome




  Home > Welcome > Ask


  Get help from Customer Support or other resources


  Ask Someone
   Post a question or search for an answer in our online user forum.
                                                                                                  If you're unable to find what
                                                                                                  you're looking for in this help
                                                                                                  system, try these alternative
                                                                                                  resources:

                                                                                                       q   User Forum
  Knowledgebase                                                                                        q   Knowledgebase
                                                                                                       q   FAQ
   Search the knowledgebase for common bugs, tips & tricks, and compatibility issues with other
  software.                                                                                       Contact our support department:
                                                                                                  Email: support@eprint.net
                                                                                                  Phone: (+44) 1438 84 24 24

  Customer Support
  Contact our customer support department by email at support@eprint.net or by phone at (+44)
  1438 84 24 24




Skyline Installation Manual
                                                                         System Requirements . 3




Home > System Requirements

Articles in this section




 Skyline Premium for     Skyline Start for   Print Room PC   Users PC
  Windows Server           Windows XP
                           Professional


See also
Welcome
Installing Skyline
After the Installation
Installation knowledgebase




                                                                        Skyline Installation Manual
4 . System Requirements




  Home > System Requirements > Skyline Premium for Windows Server



  Skyline Premium for Windows Server

  Skyline Server pre-installation requirements
  Skyline is to be installed locally at the customer premises.
  Hardware and software for the Skyline server must be pre installed as follows:




  Responsibilities
  Installation, configuration, security and maintenance of the following are the responsibility of the customer and/or local systems administrator/representative.

       q   Operating system
       q   Remote Internet access for Installation and ongoing technical support
       q   User access (user authentication)
       q   Microsoft Office Professional 2007
       q   IIS
       q   Communication protocol security e.g. HTTPS certification
       q   Fonts
       q   Anti Virus applications
       q   Anti Spyware applications
       q   Firewall
       q   Other third party applications
       q   Backup procedures
       q   Disaster recovery
       q   User Name and Password logging




  Server Hardware and Operating System

       q   It is highly recommended that Skyline be installed on a dedicated Server:
                  r Some of the Skyline processes, such as the creation of PDF’s, can create peaks in CPU demand and RAM requirements. If other applications
                     were to be loaded on the same server, this could result in CPU resources or RAM not being available at the times Skyline needs them, and could
                     result in intermittent errors.
       q   Operating Systems:
               r Microsoft Windows Server 2003 SP2 or Microsoft Windows Server 2003 R2 SP2

                 r    Microsoft Windows Server 2008 32 or 64** bit or Microsoft Windows Server 2008 R2 32 or 64** bit **Note: When using 64 bit Skyline must
                      be run in 32 bit mode; see Appendix B for details.
       q   2 Gb of server class RAM minimum, 4 Gb recommended
       q   2.5 GHz processor or faster. Multiple processors are supported
       q   CD or DVD drive
       q   The i386 directory should be copied from the Windows installation disk to the server’s Data Drive
       q   VMware Server is supported as long as the required CPU and RAM resources are allocated to it

           Important Note:
           It is important for on-going technical support that all High Priority Operating System updates are applied at all times.




  Hard disks
  Separate hard disks would be preferred for the operating system and the Skyline application. For hardware resilience, Raid 5 disks would be recommended if
  this is a business critical application. Skyline can run on a server with a single disk, but this is not recommended. The Skyline Data store can be moved to
  external storage after installation.

       q   System Drive: 20 Gb minimum
                r 10 Gb minimum free space for initial installation

       q   Data Drive: 500 Gb or larger
               r The storage size depends on customer requirements




  Applications

       q   IIS
       q   .Net Framework 3.5 SP1



Skyline Installation Manual
                                                                                                                                              System Requirements . 5




     q   Microsoft Office 2007 Professional*** (full activated installation and with all latest service packs and security updates)
              r This must be installed as per the Skyline Installation Manual

              r   Access to the Microsoft Office 2007 installation files will be required during the installation of Skyline. This disk should be left in the disk drive or
                  copied to the Data Drive.
     q   Microsoft SQL 2005 Standard or Express with the latest service packs (currently SP2)
              r This must be installed as per the Skyline Installation Manual

              r   Microsoft SQL 2005 Standard or Express is supplied as part of the Skyline Installation set
     q   Adobe Acrobat Reader (latest version)
     q   Optional but recommended - SQL Management tools

         Important Note:
         It is important for on-going technical support that all Application updates are applied at all times.

         *** Which version of Microsoft Office:
         Skyline needs a copy of Microsoft Office 2003 or 2007 to be installed on the web server. Microsoft Office is used during the conversion of uploaded
         document to PDF. Skyline will work with Office 2003 or Office 2007. There are several versions of Office 2003 and 2003.

              q   Microsoft Office 2003 Standard
              q   Microsoft Office 2003 Professional
              q   Microsoft Office 2003 Enterprise
              q   Microsoft Office 2007 Standard
              q   Microsoft Office 2007 Professional
              q   Microsoft Office 2007 Enterprise

         Only the standard version of Microsoft Office 2003 or 2007 is required (Microsoft Office Professional is recommend especially if Microsoft Publisher files
         are expected to be uploaded), however other versions will work in exactly the same way. Microsoft Office 2007 is recommended because it can
         convert earlier versions of Office documents.

Please refer to the section on software prerequisites




Remote Internet Access
Remote Internet Access to the server is required for ePrint Direct is to install and provide technical support for Skyline. Remote access must be tested before
the installation of Skyline, including all user names and passwords for applicable protocols such as a Terminal Service, VPN or VNC connections.




Admin Rights
If ePrint Direct or the Partner is to install and maintain Skyline, we need to be able to log in to the server with an account that has full Local Administrator rights
on the server. Note that Domain admin rights are not required.




Antivirus
ePrint Direct recommend that suitable antivirus protection be loaded on the Skyline server. We cannot specify a particular package. The installation and
maintenance of the antivirus protection is the responsibility of the customer.

      Note: Anti Virus applications may interfere with the installation of some Skyline components, and may need to be controlled or turned off during
      installation.



Backup & Disaster Recovery
The Skyline installation directory, the document store and the SQL database should be backed up by the customer. The Skyline server should be located
somewhere where these can be backed up regularly. Backups & disaster recovery are the responsibility of the customer.




See also

Skyline Start for Windows XP Professional
Print Room PC
Users PC




                                                                                                                                            Skyline Installation Manual
6 . System Requirements




  Home > System Requirements > Skyline Start for Windows XP Professional



  Skyline Start for Windows XP Professional

  Skyline Server pre-installation requirements
  Skyline is to be installed locally at the customer premises.
  Hardware and software for the Skyline server must be pre installed as follows:




  Responsibilities
  Installation, configuration, security and maintenance of the following are the responsibility of the customer and/or local systems administrator/representative.

       q   Operating system
       q   Remote Internet access for Installation and ongoing technical support
       q   User access (user authentication)
       q   Microsoft Office Professional 2007
       q   IIS
       q   Communication protocol security e.g. HTTPS certification
       q   Fonts
       q   Anti Virus applications
       q   Anti Spyware applications
       q   Firewall
       q   Other third party applications
       q   Backup procedures
       q   Disaster recovery
       q   User Name and Password logging




  Server Hardware and Operating System

       q   It is highly recommended that Skyline be installed on a dedicated PC:
                  r Some of the Skyline processes, such as the creation of PDF’s, can create peaks in CPU demand and RAM requirements. If other applications
                     were to be loaded on the same PC, this could result in CPU resources or RAM not being available at the times Skyline needs them, and could
                     result in intermittent errors.
       q   Operating Systems:
               r Microsoft Windows XP Professional SP3

       q   2 Gb of server class RAM minimum, 3 Gb recommended
       q   2.5 GHz processor or faster
       q   CD or DVD drive
       q   The i386 directory should be copied from the Windows installation disk to the PC’s Data Drive

           Important Note:
           It is important for on-going technical support that all High Priority Operating System updates are applied at all times.




  Hard disks
  Separate hard disks would be preferred for the operating system and the Skyline application. For hardware resilience, Raid 5 disks would be recommended if
  this is a business critical application. Skyline can run on a PC with a single disk, but this is not recommended. The Skyline Data store can be moved to external
  storage after installation.

       q   System Drive: 20 Gb minimum
                r 10 Gb minimum free space for initial installation

       q   Data Drive: 500 Gb or larger
               r The storage size depends on customer requirements




  Applications

       q   IIS
       q   .Net Framework 3.5 SP1
       q   Microsoft Office 2007 Professional*** (full activated installation and with all latest service packs and security updates)
                r This must be installed as per the Skyline Installation Manual

                 r    Access to the Microsoft Office 2007 installation files will be required during the installation of Skyline. This disk should be left in the disk drive or



Skyline Installation Manual
                                                                                                                                           System Requirements . 7



                  copied to the Data Drive.
     q   Microsoft SQL 2005 Standard or Express with the latest service packs (currently SP2)
              r This must be installed as per the Skyline Installation Manual

              r   Microsoft SQL 2005 Standard or Express is supplied as part of the Skyline Installation set
     q   Adobe Acrobat Reader (latest version)
     q   Optional but recommended Adobe Acrobat Standard or Professional (latest version)
     q   Optional but recommended - SQL Management tools

         Important Note:
         It is important for on-going technical support that all Application updates are applied at all times.

         *** Which version of Microsoft Office:
         Skyline needs a copy of Microsoft Office 2003 or 2007 to be installed on the web server. Microsoft Office is used during the conversion of uploaded
         document to PDF. Skyline will work with Office 2003 or Office 2007. There are several versions of Office 2003 and 2003.

              q   Microsoft Office 2003 Standard
              q   Microsoft Office 2003 Professional
              q   Microsoft Office 2003 Enterprise
              q   Microsoft Office 2007 Standard
              q   Microsoft Office 2007 Professional
              q   Microsoft Office 2007 Enterprise

         Only the standard version of Microsoft Office 2003 or 2007 is required (Microsoft Office Professional is recommend especially if Microsoft Publisher files
         are expected to be uploaded), however other versions will work in exactly the same way. Microsoft Office 2007 is recommended because it can
         convert earlier versions of Office documents.

Please refer to the section on software prerequisites




Remote Internet Access
Remote Internet Access to the PC is required for ePrint Direct is to install and provide technical support for Skyline. Remote access must be tested before the
installation of Skyline, including all user names and passwords for applicable protocols such as a Terminal Service, VPN or VNC connections.




Admin Rights
If ePrint Direct or the Partner is to install and maintain Skyline, we need to be able to log in to the server with an account that has full Local Administrator rights
on the server. Note that Domain admin rights are not required.




Antivirus
ePrint Direct recommend that suitable antivirus protection be loaded on the Skyline server. We cannot specify a particular package. The installation and
maintenance of the antivirus protection is the responsibility of the customer.

      Note: Anti Virus applications may interfere with the installation of some Skyline components, and may need to be controlled or turned off during
      installation.



Backup & Disaster Recovery
The Skyline installation directory, the document store and the SQL database should be backed up by the customer. The Skyline PC should be located
somewhere where these can be backed up regularly. Backups & disaster recovery are the responsibility of the customer.




See also

Skyline Premium for Windows Server
Print Room PC
Users PC




                                                                                                                                         Skyline Installation Manual
8 . System Requirements




  Home > System Requirements > Print Room PC



  Print Room PC

  Skyline PrintStation pre-installation requirements
  Dependant upon the quantity of Skyline PrintStation licences purchased, the Skyline PrintStations may be installed on one or more PC’s in the Print Room/s.
  Hardware and software for the Print Room PC’s must be pre installed as follows:




  Responsibilities
  Installation, configuration, security and maintenance of the following are the responsibility of the customer and/or local systems administrator/representative.

       q   Operating system
       q   In a Single sign-on (Windows/Network authentication (LDAP)) environment, Print Room staff must have Domain Logins
       q   Remote Internet access for Installation and ongoing technical support
       q   User access (user authentication)
       q   Adobe Acrobat
       q   Fonts
       q   Anti Virus applications
       q   Anti Spyware applications
       q   Firewall
       q   Other third party applications
       q   Backup procedures
       q   Disaster recovery




  PC Hardware and Operating System

       q   Skyline PrintStation does not require to be installed on a dedicated PC.
       q   Operating System: Microsoft Windows XP SP3 or Microsoft Windows Vista SP1 or greater
               r Note that ePrint Direct do not support installations on Microsoft Windows Vista prior to SP1

       q   2 Gb RAM minimum
       q   2.0 GHz processor or faster
       q   Port 80 open with access to the internet
       q   Web Browser – Microsoft Internet Explorer 6,7 or 8* and Firefox 3.x
       q   CD or DVD drive




           Important Note:
           It is important for on-going technical support that all Microsoft operating system updates are applied at all times.




           * Microsoft Internet Explorer 8
           When using Skyline in Microsoft Internet Explorer you may have to use Compatibility Mode.

            When using the Skyline Portal Editor and you require to upload an image in the editor, or maybe just uploading a file, you may find that the path
           appears as something like “/fakepath/myfile”? This is not a bug; it is due to new security features in IE8. It doesn’t stop you from uploading a file; it
           just doesn’t show the correct file path in the browser. Currently the only way round this is to add the skyline website to your trusted sites.




   Applications

       q   Minimum Adobe Acrobat Reader (current version)
               r Recommended Adobe Acrobat Standard or Professional (current version)

                r     Only one instance of Adobe Acrobat is supported. On a PC with more than one version of Adobe Acrobat installed, both must be uninstalled
                      before the required version is reinstalled.
       q   .Net Framework 3.5 SP1
       q   Microsoft Silverlight (required for 3D visualisation of templates created by Skyline Template Manager)




Skyline Installation Manual
                                                                                                                                          System Requirements . 9



        Important Note:

        It is important for on-going technical support that all operating system and application updates are applied at all times.




Remote Internet Access
Remote Internet Access to the Print Room PC/s is required if ePrint Direct is to install and provide technical support for the Skyline PrintStation/s and other
Skyline applications such as Skyline PriceManager, Skyline ProductManager and Skyline TemplateManager. Remote access must be tested before the installation
of the Skyline Print room applications, including all user names and passwords for applicable protocols such as a VPN or VNC connections.




Admin Rights
If ePrint Direct or the Partner is to install and maintain Skyline PrintStation/s, we need to be able to log in locally and remotely to the PC/s with an account that
has full Local Administrator rights.




Antivirus
ePrint Direct recommend that suitable antivirus protection be loaded on the Skyline PrintStations PC/s. We cannot specify a particular package. The installation
and maintenance of the antivirus protection is the responsibility of the customer.




Backup & Disaster Recovery
Backups & disaster recovery are the responsibility of the customer.



See also

Skyline Premium for Windows Server
Skyline Start for Windows XP Professional
Users PC




                                                                                                                                        Skyline Installation Manual
10 . System Requirements




  Home > System Requirements > Users PC



  Users PC
  Print Room PC – Skyline PrintStation pre-installation requirements
  There are no specific Hardware requirements for Users PC’s or MAC’s.




  Responsibilities
  Installation, configuration, security and maintenance of the following are the responsibility of the customer and/or local systems administrator/representative.

       q   Operating system
       q   User access (user authentication)
       q   Fonts
       q   Anti Virus applications
       q   Anti Spyware applications
       q   Firewall
       q   Backup procedures
       q   Disaster recovery




  Applications

       q   Silverlight (required for 3D visualisation of templates created by Skyline Template Manager)




  Internet Browser requirements
  Skyline supports the following Internet Browsers; Microsoft Internet Explorer 6, 7 & 8, Firefox 3.x, Chrome and Safari. The only requirement is that Cookies
  and JavaScript are enabled:

           Skyline uses Cookies to identify users as they navigate around the website. When a user logs in a cookie is sent to the user’s PC or Mac. If cookies
           are disabled, users will not be able to order documents through Skyline.

           JavaScript is used by the upload button on Skyline. If JavaScript is disabled, users will not be able to send any documents via Skyline. A test for
           JavaScript is run on the login page and if JavaScript is disabled users will not be able to log in and will be shown the message “JavaScript is disabled in
           your web browser. You need to enable it to use this site”.

           What is a cookie?
           A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It can be thought of as an internet
           user's identification card, which tell a web site when the user has returned.

           What is JavaScript?
           JavaScript is a client-side scripting language used to create dynamic Web pages. JavaScript should not be confused with Java, the full featured
           programming language. Skyline does not need Java to be installed on user’s PC or Mac. JavaScript is built in to most web browsers.

           Enabling cookies:Skyline needs two types of cookies, normal cookies to identify the user and session cookies. Without cookies, websites have no
           memory. A cookie, like a key, enables swift passage from one place to the next. Without a cookie every time you open a new web page Skyline will
           treat you like a completely new visitor. Skyline use session cookies to ensure that you are recognised when you move from page to page within the site
           and that any information you have entered is remembered. For example, if a Skyline site did not use session cookies then items placed in the shopping
           basket would disappear by the time you reach the checkout.

           Internet Explorer 6; 7 & 8
           Browse to the Skyline login page. Click Tools and then Internet Options. Click the Privacy tab Move the slider to “medium”.

           Mozilla Firefox 3.x
           Browse to the Skyline login page Click on Tools, then Options Select Privacy Select Cookies. Choose your preferred settings. You can configure which
           sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

           Safari (MacOS X)
           Choose Preferences from Safari menu Select Security icon Cookie settings are shown in window. Choose your preferred settings.

           Google Chrome
           Click on the Tools menu and select Options. Click the "Under the Hood" tab and locate the "Security" section. In the "Cookie settings" drop-down menu,
           choose your preferred settings. Google Chrome allows all cookies by default, but you can restrict the behaviour of first-party and third-party cookies or
           even block them completely.




Skyline Installation Manual
                                                                                                                                    System Requirements . 11




       Enabling JavaScript:
       In order for users to upload documents to Skyline JavaScript needs to be enabled on the users’ web browser.

       Internet Explorer 6, 7 & 8
       Select 'Tools' from the top menu. Choose 'Internet Options'. Click on the 'Security' tab Click on 'Custom Level' and Scroll down until you see section
       labelled 'Scripting' Under 'Active Scripting', select 'Enable' and click OK.

       Mozilla Firefox 3.x
       Select 'Tools' from the top menu. Choose 'Options'. Choose 'Content' from the top navigation. Select the checkbox next to 'Enable JavaScript' and click
       OK.

       Safari (MacOS X)
       Select 'Safari' from the top menu. Choose 'Preferences'. Choose 'Security'. Select the checkbox next to 'Enable JavaScript'.




See also

Skyline Premium for Windows Server
Skyline Start for Windows XP Professional
Print Room PC




                                                                                                                                    Skyline Installation Manual
12 . Installing Skyline




  Home > Installing Skyline



  Installing Skyline
  Prerequisites
  Before installing the Skyline website, the following must be installed in the correct order:

      1.   Microsoft .Net Framework 3.5
      2.   SQL Server 2005 or SQL Server Express
      3.   Neevia PDF Converter
      4.   Internet Information Service (IIS)
      5.   Microsoft Office 2007 Professional

  During the installation, you will also need access to:



                       q   The Windows installation CD
                       q   The Microsoft Office 2007 Professional CD




  Articles in this section




     Windows Server            Windows XP
                           Professional & Vista
                                Ultimate


  See also
  Welcome
  System Requirements
  After the Installation
  Installation knowledgebase




Skyline Installation Manual
                                                                                                                               Installing Skyline . 13




Home > Installing Skyline > Windows Server



Windows Server

See also




 Installation from the    Microsoft .NET     SQL 2005 Express   Neevia PDF Converter Internet Information   Mircosoft Office
      Skyline CD          Framework 3.5                                                  Service (IIS)




       Skyline




     Windows XP
 Professional & Vista
      Ultimate


Windows XP Professional & Vista Ultimate




                                                                                                                         Skyline Installation Manual
14 . Installing Skyline




  Home > Installing Skyline > Windows Server > Installation from the Skyline CD



  Installation from the Skyline CD
  The Skyline installation CD will guide you through the prerequisites that need to be installed before the web site is installed, then install a new Skyline website.

            The installation CD will delete all the data from previous installations
            The "New Installation" should only be carried out on a computer where Skyline has not been installed. It may delete all existing data. Select the
            Upgrade tab upgrade is Skyline has already been installed.




  Insert the Skyline CD. If auto-run is disabled,browse the CD and double-click CD_Start.exe to open the window above.


  See also

  Microsoft .NET Framework 3.5
  SQL 2005 Express
  Neevia PDF Converter
  Internet Information Service (IIS)
  Mircosoft Office
  Skyline




Skyline Installation Manual
                                                                                                                                           Installing Skyline . 15




Home > Installing Skyline > Windows Server > Microsoft .NET Framework 3.5



Microsoft .NET Framework 3.5
The Skyline website needs the Microsoft .NET Framework 3.5 with Service Pack 1. This needs to be installed on the web server, but it is not required for
Skyline users.

         Internet Access required
         The Microsoft .NET Framework is language specific. Because Skyline can be run Windows in different languages , the full .NET installation is not
         supplied for every language. The small installation package supplied on the Skyline Installation disks will detect the Windows language and download
         the .NET Framework form the Internet. The size of the downloaded files can be up to 200 - 300 Mb for the .NET Framework. Windows Updates can
         add considerably to the size of the downloads, so a good Internet connection will be required during the installation of Skyline.

Previous versions of Microsoft .NET Framework are not required. Version 3.5 contains all the features of versions 1.1, 2.0, and 3.0

The Windows language should not be confused with the translations of the Skyline website. Skyline can run on different versions of Windows, and can present
users with pages in their local language. These are independent. For example, Skyline running on an English version of Windows can be configured to display
web pages in many different languages.




On the installation CD click on the Microsoft .NET 3.5 button or browse to the "MS .NET Framework 3.5 SP1" and double-click dotnetfx.exe




If the Microsoft .NET Framewaork is already installed, you will see this window instead of the one below. In this case, click Cancel




                                                                                                                                      Skyline Installation Manual
16 . Installing Skyline




  Select "I have read..." and click on Install. Internet access is required because this installation program will need to download additional files
  for your operating system.




  When the installation is complete, click on Exit




  If you see this message Window, you will need to restart the PC. Click on Restart Now


  See also


Skyline Installation Manual
                                          Installing Skyline . 17




Installation from the Skyline CD
SQL 2005 Express
Neevia PDF Converter
Internet Information Service (IIS)
Mircosoft Office
Skyline




                                     Skyline Installation Manual
18 . Installing Skyline




  Home > Installing Skyline > Windows Server > SQL 2005 Express



  SQL 2005 Express
  Microsoft SQL Server 2005 or SQL Server 2005 Express is required by Skyline. Previous versions of SQL Server are not compatible.
  This can be the free SQL 2005 Express or the standard SQL 2005. A comparison chart is available from Microsoft.
  http://www.microsoft.com/Sqlserver/2005/en/us/compare-features.aspx

  The main points are:

       q   Skyline must first be installed using the copy of SQL Express supplied on the installation CD. This creates a named instance of SQL Express that is used
           by the rest of the installation process.
       q   After Skyline is installed and tested, the database can be moved to any other SQL 2005 server that the Skyline server can access locally or on the
           corporate network.
       q   Skyline is not compatible with any other version of SQL. It must be SQL 2005
       q   SQL Express does not have any backup utility. If the built-in database is used, a corporate backup program must be used to backup the database.

  This manual covers the installation of Microsoft SQL 2005 Express.




  On the installation CD’s click the SQL 2005 Express button or browse to the "Microsoft SQL 2005 Express" folder and click Setup.exe




  Wait for the installation to complete




Skyline Installation Manual
                                                                                                                     Installing Skyline . 19




All the required components will be installed automatically



         When SQL Server 2005 Express is installed, run the Windows Update, and install any critical updates.



See also

Installation from the Skyline CD
Microsoft .NET Framework 3.5
Neevia PDF Converter
Internet Information Service (IIS)
Mircosoft Office
Skyline




                                                                                                                Skyline Installation Manual
20 . Installing Skyline




  Home > Installing Skyline > Windows Server > Neevia PDF Converter



  Neevia PDF Converter




  Click the Neevia PDF converter button or browse the CD to the Neevia folder and double-click "InstallConverter.bat"




  Click on Next




Skyline Installation Manual
                                                                      Installing Skyline . 21




Select "I accept the agreement" and click on Next




Accept the default installation path and click on Next




Leave all the installations options selected and click on Next




                                                                 Skyline Installation Manual
22 . Installing Skyline




  Accept the Start Menu Folder name and click Next




  Leave the "Create a desktop icon" option checked and click Next




  Click on Install




Skyline Installation Manual
                                                                                                                                           Installing Skyline . 23




The Neevia PDF converter installatioin complete, but the converter is not yet configured. Please read the chapter on configuring it

If you are asked to reboot your PC at this stagethen do so, and run the installation of the PDF Converter again after the PC has
restarted .




Click on Next




Click on "I accept the agreement" and click on Next



                                                                                                                                      Skyline Installation Manual
24 . Installing Skyline




  Accept the default installation directory and click on Next




  Click on Install




  Click on Finish




Skyline Installation Manual
                                                                   Installing Skyline . 25




Click on Next




Click on "I accept the agreement" and click on Next




Accept the default installation directory and click on Next




                                                              Skyline Installation Manual
26 . Installing Skyline




  Click on Yes




  Click on Install




  Click on OK




  Un-check "View dcstart.txt" and click on Finish



Skyline Installation Manual
                                          Installing Skyline . 27




See also

Installation from the Skyline CD
Microsoft .NET Framework 3.5
SQL 2005 Express
Internet Information Service (IIS)
Mircosoft Office
Skyline




                                     Skyline Installation Manual
28 . Installing Skyline




  Home > Installing Skyline > Windows Server > Internet Information Service (IIS)



  Internet Information Service (IIS)
  The Internet Information Service (IIS) needs to be installed from your Windows CD



                  Windows Installation CD required




  It is recommended that you copy the directory i386 from the Windows installation CD to the server hard disk

  The installation procedure for IIS depends on your operating system. Please select it from the list below.




      Windows 2003           Windows 2008




  See also

  Installation from the Skyline CD
  Microsoft .NET Framework 3.5
  SQL 2005 Express
  Neevia PDF Converter
  Mircosoft Office
  Skyline




Skyline Installation Manual
                                                                                                                                          Installing Skyline . 29




Home > Installing Skyline > Windows Server > Internet Information Service (IIS) > Windows 2003



Windows 2003
Internet Information Service (IIS) is not installed by default when Windows is loaded. You will need to install it from the Windows CD.




                The Windows Installation CD is required for this stage


It is recommended that you copy the directory i386 from the Windows installation CD to the server hard disk

In the Control Panel, open “Add or Remove Programs”




Click on “Add/Remove Windows components”




Check the "Application Server" options and click on the "Details" button




                                                                                                                                     Skyline Installation Manual
30 . Installing Skyline




      1.   Check ASP.NET
      2.   Select Internet Information Service (IIS)
      3.   Click on the Details button




  Make sure that the "FrontPage 2002 Server Extensions" are not checked and scroll down




  Make sure that "World Wide Web Service" is checked and click on OK



Skyline Installation Manual
                                                                                                                                           Installing Skyline . 31




Click on OK




Click on Next

The installation will request the Windows installation CD. If you have copied the i386 directory from the CD, you can browse to this location.




                                                                                                                                     Skyline Installation Manual
32 . Installing Skyline




  When the IIS installation is complete, click on Finish


  See also

  Windows 2008




Skyline Installation Manual
                                                                                                      Installing Skyline . 33




Home > Installing Skyline > Windows Server > Internet Information Service (IIS) > Windows 2008



Windows 2008

See also

Windows 2003




                                                                                                 Skyline Installation Manual
34 . Installing Skyline




  Home > Installing Skyline > Windows Server > Mircosoft Office



  Mircosoft Office
      Contents


  Which version of Microsoft Office?
  Skyline needs a copy of Microsoft Office 2003 or 2007 to be installed on the web server. Microsoft Office is used during the conversion of uploaded document
  to PDF. Skyline will work with Office 2003 or Office 2007. There are several versions of Office 2003 and 2003.

       q   Microsoft Office 2003 Standard
       q   Microsoft Office 2003 Professional
       q   Microsoft Office 2003 Enterprise
       q   Microsoft Office 2007 Standard
       q   Microsoft Office 2007 Professional
       q   Microsoft Office 2007 Enterprise

  Only the standard version of Microsoft Office 2003 or 2007 is required (Microsoft Office Professional is recommend especially if Microsoft Publisher files are
  expected to be uploaded), however other versions will work in exactly the same way. Microsoft Office 2007 is recommended because it can convert
  earlier versions of Office documents.



  Installing Microsoft Office 2007

  Installing Microsoft Office 2003




  A trial version of Microsoft Office 2007 can be downloaded from here or by clicking on the image above.
  If a trial is used, it will need to upgraded to a full version before the end of the trial.


  See also

  Installation from the Skyline CD
  Microsoft .NET Framework 3.5
  SQL 2005 Express
  Neevia PDF Converter
  Internet Information Service (IIS)
  Skyline




Skyline Installation Manual
                                                                                   Installing Skyline . 35




Home > Installing Skyline > Windows Server > Mircosoft Office > Office 2003



Office 2003
    Contents

The installation of Microsoft Office 2003 is not yet covered in this manual


See also

Office 2007




                                                                              Skyline Installation Manual
36 . Installing Skyline




  Home > Installing Skyline > Windows Server > Mircosoft Office > Office 2007



  Office 2007
      Contents

  This section covers the installing a trial version of Microsoft Office 2007, activating it and converting a trial to a full version.
  If you a full version of Microsoft office 2003 or 2007, you can ignore the sections on converting to a full version.

  q   Activate Microsoft Office
  q   Convert to a full version before activation
  q   Privacy and Update options
  q   Activate later
  q   Convert later
  q   Verify that a user name has been set for Microsoft Office


  Installing Microsoft Office 2007
  Insert the Microsoft Office 2007 CD. If Autostart is disabled, browse the CD and double-click Setup.exe




  If you are installing the trial version of Microsoft Office 2007 supplied with the Skyline CD, the current Product Key is:

  PP7WK-JPC7P-6CPF7-82GWH-B86XD                                         valid for 60 days from 10 May 2009
  To obtain a new trial Product Key, click here to go to the Microsoft Office trial site.


            The Microsoft Office 2007 trial expires after 60 days. Skyline will stop converting PDF's if a new Product Key is not entered.
            You must obtain a Product Key for a full version of Microsoft Office. The Microsoft Office 2007 Trial version supplied is for installation purposes only.

  Enter the Product Key and click on Continue


  Once activated, trial software will be fully functional for approximately 60 days. The trial period begins to run when you activate the software and the length of
  the trial period will vary depending on when the trial was activated. The trial software will only expire at the last day of the month within a user's trial period.
  During the activation process, you will be notified of the date on which the trial period will expire.




Skyline Installation Manual
                                                                                                                        Installing Skyline . 37




Check "I accept the terms of this agreement" and click Continue




Click the Customise button.


         If Microsoft Office 2007 is installed with the default settings, Skyline can fail to convert some uploaded documents .




                                                                                                                  Skyline Installation Manual
38 . Installing Skyline




  Select the dropdown next to Microsoft Office Access and select "Not Available"




  Select the dropdown next to Microsoft Office Excel and select "Run all from my Computer"




Skyline Installation Manual
                                                                                                                                             Installing Skyline . 39




Select the following options of each available program:

     q   Microsoft Office Access - Not available
     q   Microsoft Office Excel - Run all from my Computer
     q   Microsoft Office Outlook - Not available
     q   Microsoft Office PowerPoint - Run all from my Computer
     q   Microsoft Office Publisher - Run all from my Computer
     q   Microsoft Office Visio Viewer - Not available
     q   Microsoft Office Word - Run all from my Computer
     q   Office Shared Features - Run all from my Computer
     q   Office Tools - Run all from my Computer

If other programs are available on your Office CD (form example One Note), select "Not available" for each one not shown in the list above.

When all the correct options are selected, click on Install Now


When the installation is complete, Click on Close



Activate Microsoft Office 2007

Top of page

Open one of the Microsoft Office applications, for example Word. If this is the first time an Office application have been run, the Activation Wizard will be
displayed.




                                                                                                                                      Skyline Installation Manual
40 . Installing Skyline




  To activate the trial version click on Next




  If you do not have a Product Key for the full version of Microsoft Office 2007, select "I want to activate the software over the Internet" and click Next




Skyline Installation Manual
                                                                                                                                                Installing Skyline . 41




     q   If you the server has access to the Internet, Office will be activated automatically
     q   If you do not have Internet access, Office will need to be activated over the phone


          If you are installing the trial version of Office, it will need to be converted to the full version before the date indicated.
          Skyline will not convert documents to PDF after this date.


Click the Close button


Convert the trial to a full version before activation

Top of page




If you have a Product Key for the full version of Microsoft Office 2007, you should covert the trial to the full version. Select "I do not want to activate my copy.
I want to convert the the full version now" and click on Next




                                                                                                                                           Skyline Installation Manual
42 . Installing Skyline




  Select "Enter Product Key" and click on Continue




  Enter the Product Key for the full versing and click on Continue



  Privacy and Update Options
  Top of page




Skyline Installation Manual
                                                                                                                                           Installing Skyline . 43




De-select "Search Microsoft Office..." and click on Next




Select "I don't want to use Microsoft Update" and click on Finish

It is recommended that all Windows updates are installed on the Skyline server, but these should be installed manually because some updates require a reboot
of the server.

Activating Office later
Top of page




If the activation window is cancelled, you can activate Office later by opening Word, clicking on the Office button, then clicking the Word Options button




                                                                                                                                    Skyline Installation Manual
44 . Installing Skyline




  Click on the Activate button


  Convert to a full version later
  Top of page




  Click on the Office button, click on Resources then click on Activate




  Click on the Convert button




Skyline Installation Manual
                                                                                                Installing Skyline . 45




Select "Enter Product Key" and click on Continue




Enter the Product Key for the full versing and click on Continue



Verify that a user name has been set for Microsoft Office
Top of page



          If a user name is not entered in Microsoft Office, the PDF converter will fail




                                                                                           Skyline Installation Manual
46 . Installing Skyline




  Open Microsoft Word, click on the Office button and select “Word Options”




  Click on the "Popular" tab and check that the Username and Initials text boxes are not empty. Enter "Skyline" and "S" respectively if they are, and click the OK
  button to save the settings.


  See also

  Office 2003




Skyline Installation Manual
                                                                                                                                               Installing Skyline . 47




Home > Installing Skyline > Windows Server > Skyline



Skyline
The installation of the Skyline website is designed to take you though all the steps required to end up with a fully working Skyline portal.


           The installation CD will delete all the Skyline data from previous installations.
           The "New Installation" should only be carried out on a computer where Skyline has not been installed. It may delete all existing data. Select the
           Upgrade tab upgrade is Skyline has already been installed.




Click on "Install Skyline"




The installation will create the Skyline databases. This will take several minutes




                                                                                                                                       Skyline Installation Manual
48 . Installing Skyline




  When the Skyline databases have been created, the Skyline installation will start up. Click on Next




  Read the End User Licensing Agreement. If you accept the terms, select "I accept the license agreement" and click on Next




  Click on Next




Skyline Installation Manual
                                                                                           Installing Skyline . 49




Click on Next


The Skyline website will now be installed, but the installation in not yet complete

Please refer to the chapter After the Installation


See also

Installation from the Skyline CD
Microsoft .NET Framework 3.5
SQL 2005 Express
Neevia PDF Converter
Internet Information Service (IIS)
Mircosoft Office




                                                                                      Skyline Installation Manual
50 . Installing Skyline




  Home > Installing Skyline > Windows XP Professional & Vista Ultimate



  Windows XP Professional & Vista Ultimate


    Installation from the   Microsoft .NET       SQL 2005 Express    Neevia PDF Converter Internet Information   Microsoft Office
         Skyline CD         Framework 3.5                                                     Service (IIS)




          Skyline




  See also

  Windows Server




Skyline Installation Manual
                                                                                                                                              Installing Skyline . 51




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Installation from the Skyline CD



Installation from the Skyline CD
The Skyline installation CD will guide you through the prerequisites that need to be installed before the web site is installed, then install a new Skyline website.

          The installation CD will delete all the data from previous installations
          The "New Installation" should only be carried out on a computer where Skyline has not been installed. It may delete all existing data. Select the
          Upgrade tab to upgrade if Skyline has already been installed.




Insert the Skyline CD. If auto-run is disabled,browse the CD and double-click CD_Start.exe to open the window above.


See also

Microsoft .NET Framework 3.5
SQL 2005 Express
Neevia PDF Converter
Internet Information Service (IIS)
Microsoft Office
Skyline




                                                                                                                                        Skyline Installation Manual
52 . Installing Skyline




  Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Microsoft .NET Framework 3.5



  Microsoft .NET Framework 3.5
  The Skyline website needs the Microsoft .NET Framework 3.5 with Service Pack 1. This needs to be installed on the web server, but it is not required for
  Skyline users.

           Internet Access required
           The Microsoft .NET Framework is language specific. Because Skyline can be run Windows in different languages , the full .NET installation is not
           supplied for every language. The small installation package supplied on the Skyline Installation disks will detect the Windows language and download
           the .NET Framework form the Internet. The size of the downloaded files can be up to 200 - 300 Mb for the .NET Framework. Windows Updates can
           add considerably to the size of the downloads, so a good Internet connection will be required during the installation of Skyline.

  Previous versions of Microsoft .NET Framework are not required. Version 3.5 contains all the features of versions 1.1, 2.0, and 3.0

  The Windows language should not be confused with the translations of the Skyline website. Skyline can run on different versions of Windows, and can present
  users with pages in their local language. These are independent. For example, Skyline running on an English version of Windows can be configured to display
  web pages in many different languages.




  On the installation CD click on the Microsoft .NET 3.5 button or browse to the "MS .NET Framework 3.5 SP1" and double-click dotnetfx.exe




  If the Microsoft .NET Framewaork is already installed, you will see this window instead of the one below. In this case, click Cancel




Skyline Installation Manual
                                                                                                                               Installing Skyline . 53




Select "I have read..." and click on Install. Internet access is required because this installation program will need to download additional files
for your operating system.




When the installation is complete, click on Exit




You will probably be asked to reboot the PC after Microsoft .NET Framework in installed. Click on Restart Now


See also


                                                                                                                         Skyline Installation Manual
54 . Installing Skyline




  Installation from the Skyline CD
  SQL 2005 Express
  Neevia PDF Converter
  Internet Information Service (IIS)
  Microsoft Office
  Skyline




Skyline Installation Manual
                                                                                                                                          Installing Skyline . 55




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > SQL 2005 Express



SQL 2005 Express
Microsoft SQL Server 2005 or SQL Server 2005 Express is required by Skyline. Previous versions of SQL Server are not compatible.
This can be the free SQL 2005 Express or the standard SQL 2005. A comparison chart is available from Microsoft.
http://www.microsoft.com/Sqlserver/2005/en/us/compare-features.aspx

The main points are:

     q   Skyline must first be installed using the copy of SQL Express supplied on the installation CD. This creates a named instance of SQL Express that is used
         by the rest of the installation process.
     q   After Skyline is installed and tested, the database can be moved to any other SQL 2005 server that the Skyline server can access locally or on the
         corporate network.
     q   Skyline is not compatible with any other version of SQL. It must be SQL 2005
     q   SQL Express does not have any backup utility. If the built-in database is used, a corporate backup program must be used to backup the database.

This manual covers the installation of Microsoft SQL 2005 Express.




On the installation CD’s click the SQL 2005 Express button or browse to the "Microsoft SQL 2005 Express" folder and click Setup.exe




Wait for the installation to complete




                                                                                                                                    Skyline Installation Manual
56 . Installing Skyline




  All the required components will be installed automatically



           When SQL Server 2005 Express is installed, run the Windows Update, and install any critical updates.



  See also

  Installation from the Skyline CD
  Microsoft .NET Framework 3.5
  Neevia PDF Converter
  Internet Information Service (IIS)
  Microsoft Office
  Skyline




Skyline Installation Manual
                                                                                                                           Installing Skyline . 57




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Neevia PDF Converter



Neevia PDF Converter




Click the Neevia PDF converter button or browse the CD to the Neevia folder and double-click "InstallConverter.bat"




Click on Next




                                                                                                                      Skyline Installation Manual
58 . Installing Skyline




  Select "I accept the agreement" and click on Next




  Accept the default installation path and click on Next




  Leave all the installations options selected and click on Next




Skyline Installation Manual
                                                                       Installing Skyline . 59




Accept the Start Menu Folder name and click Next




Leave the "Create a desktop icon" option checked and click Next




Click on Install




                                                                  Skyline Installation Manual
60 . Installing Skyline




  The Neevia PDF converter installatioin complete, but the converter is not yet configured. Please read the chapter on configuring it




  Click on Next




  Click on "I accept the agreement" and click on Next




Skyline Installation Manual
                                                                   Installing Skyline . 61




Accept the default installation directory and click on Next




Click on Install




Click on Finish




                                                              Skyline Installation Manual
62 . Installing Skyline




  Click on Next




  Click on "I accept the agreement" and click on Next




  Accept the default installation directory and click on Next




Skyline Installation Manual
                                                       Installing Skyline . 63




Click on Yes




Click on Install




Click on OK




Un-check "View dcstart.txt" and click on Finish




                                                  Skyline Installation Manual
64 . Installing Skyline




  See also

  Installation from the Skyline CD
  Microsoft .NET Framework 3.5
  SQL 2005 Express
  Internet Information Service (IIS)
  Microsoft Office
  Skyline




Skyline Installation Manual
                                                                                                                   Installing Skyline . 65




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Internet Information Service (IIS)



Internet Information Service (IIS)
The Internet Information Service (IIS) needs to be installed from your Windows CD



                Windows Installation CD required




It is recommended that you copy the directory i386 from the Windows installation CD to the server hard disk

The installation procedure for IIS depends on your operating system. Please select it from the list below.




     Windows XP          Windows Vista and
                            Windows 7




See also

Installation from the Skyline CD
Microsoft .NET Framework 3.5
SQL 2005 Express
Neevia PDF Converter
Microsoft Office
Skyline




                                                                                                              Skyline Installation Manual
66 . Installing Skyline




  Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Internet Information Service (IIS) > Windows XP



  Windows XP


                  You will need the Windows Installation CD




  To install IIS on Windows XP, open the Control Panel and click on the "Add or Remove Programs" icon




  In the "Add or Remove Programs" window, click on "Add/Remove Windows Components"




  Select "Internet Information Service (IIS)" and click on Details




Skyline Installation Manual
                                                                         Installing Skyline . 67




     q   Make sure that the FrontPage Extensions are not selected
     q   Select "World Wide Web Service" and click on OK




Once the IIS details are correct, click on the Next button




                                                                    Skyline Installation Manual
68 . Installing Skyline



  The IIS installation needs the Windows installation files. Click on OK




  Insert the Windows CD or browse the the i386 directoty if you copied it from the Windows CD and click the Retry button. This will copy the new files and install
  IIS




  When the installation of IIS is complete, click on Finish and close the Control Panel


  See also

  Windows Vista and Windows 7




Skyline Installation Manual
                                                                                                                                           Installing Skyline . 69




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Internet Information Service (IIS) > Windows Vista and Windows 7



Windows Vista and Windows 7


                You will need the Windows installation CD




Internet Information Service (IIS) version 7.0 can run on Windows Vista and Windows 7, but it is not installed as standard. To install IIS, open the Control Panel
and double-click "Programs and Features"




Click on "Turn Windows features on of off"




Select Internet Information Services but do not click the OK button yet. Expand the installation options and select the ASP.NET checkbox




                                                                                                                                    Skyline Installation Manual
70 . Installing Skyline




  When ASP.NET is selected this adds the .NET Extensibility automatically. Click on the OK button




Skyline Installation Manual
                                                                                                                            Installing Skyline . 71




The IIS installation will start. You may be asked for your Windows Installation CD during the installation


When the installation is complete, open your browser and enter http://localhost in the address




         If the page above is not displayed, IIS has not been installed correctly and the Skyline installation will probably fail.

              q   Try un-installing IIS and re-installing it
              q   Contact your IT support




See also

Windows XP




                                                                                                                      Skyline Installation Manual
72 . Installing Skyline




  Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Microsoft Office



  Microsoft Office
      Contents


  Which version of Microsoft Office?
  Skyline needs a copy of Microsoft Office 2003 or 2007 to be installed on the web server. Microsoft Office is used during the conversion of uploaded document
  to PDF. Skyline will work with Office 2003 or Office 2007. There are several versions of Office 2003 and 2003.

       q   Microsoft Office 2003 Standard
       q   Microsoft Office 2003 Professional
       q   Microsoft Office 2003 Enterprise
       q   Microsoft Office 2007 Standard
       q   Microsoft Office 2007 Professional
       q   Microsoft Office 2007 Enterprise

  Only the standard version of Microsoft Office 2003 or 2007 is required (Microsoft Office Professional is recommend especially if Microsoft Publisher files are
  expected to be uploaded), however other versions will work in exactly the same way. Microsoft Office 2007 is recommended because it can convert
  earlier versions of Office documents.




       Office 2003             Office 2007




  A trial version of Microsoft Office 2007 can be downloaded from here or by clicking on the image above.
  If a trial is used, it will need to upgraded to a full version before the end of the trial.


  See also

  Installation from the Skyline CD
  Microsoft .NET Framework 3.5
  SQL 2005 Express
  Neevia PDF Converter
  Internet Information Service (IIS)
  Skyline




Skyline Installation Manual
                                                                                                             Installing Skyline . 73




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Microsoft Office > Office 2003



Office 2003
    Contents

The installation of Microsoft Office 2003 is not yet covered in this manual


See also

Office 2007




                                                                                                        Skyline Installation Manual
74 . Installing Skyline




  Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Microsoft Office > Office 2007



  Office 2007
      Contents

  This section covers the installing, activating it and setting a user name for Microsoft Office 2007


  Installing Microsoft Office 2007

  Insert the Microsoft Office 2007 CD.
  If Autostart is disabled, browse the CD and double-click Setup.exe




  Check "I accept the terms of this agreement" and click Continue




  Click the Customise button




Skyline Installation Manual
                                                                                                                        Installing Skyline . 75




         If Microsoft Office 2007 is installed with the default settings, Skyline can fail to convert some uploaded documents .



Select the dropdown next to Microsoft Office Access and select "Not Available"




Select the dropdown next to Microsoft Office Excel and select "Run all from my Computer"




                                                                                                                  Skyline Installation Manual
76 . Installing Skyline




  Select the following options of each available program:

       q   Microsoft Office Access - Not available
       q   Microsoft Office Excel - Run all from my Computer
       q   Microsoft Office Outlook - Not available
       q   Microsoft Office PowerPoint - Run all from my Computer
       q   Microsoft Office Publisher - Run all from my Computer
       q   Microsoft Office Visio Viewer - Not available
       q   Microsoft Office Word - Run all from my Computer
       q   Office Shared Features - Run all from my Computer
       q   Office Tools - Run all from my Computer




  If other programs are available on your Office CD (form example One Note), select "Not available" for each one not shown in the list above.

  When all the correct options are selected, click on Install Now.

  When the installation is complete, Click on Close.

            All Microsoft Office components must be open and closed
            Each Microsoft office component such as "Word", Excel, Powerpoint and Publisher etc must be opened and closed at least once.




Skyline Installation Manual
                                                                                                                                           Installing Skyline . 77




Activate Microsoft Office 2007




If the activation window is cancelled, you can activate Office later by opening Word, clicking on the Office button, then clicking the Word Options button




Click on the Activate button



Verify that a user name has been set for Microsoft Office
Top of page



          If a user name is not entered in Microsoft Office, the PDF converter will fail




                                                                                                                                    Skyline Installation Manual
78 . Installing Skyline



  Open Microsoft Word, click on the Office button and select “Word Options”




  Click on the "Popular" tab and check that the Username and Initials text boxes are not empty. Enter "Skyline" and "S" respectively if they are, and click the OK
  button to save the settings.


  See also

  Office 2003




Skyline Installation Manual
                                                                                                                                               Installing Skyline . 79




Home > Installing Skyline > Windows XP Professional & Vista Ultimate > Skyline



Skyline
The installation of the Skyline website is designed to take you though all the steps required to end up with a fully working Skyline portal.


           The installation CD will delete all the data from previous installations.
           The "New Installation" should only be carried out on a computer where Skyline has not been installed. It may delete all existing data. Select the
           Upgrade tab upgrade is Skyline has already been installed.




Click on "Install Skyline"




The installation will create the Skyline databases. This will take several minutes




                                                                                                                                       Skyline Installation Manual
80 . Installing Skyline




  When the Skyline databases have been created, the Skyline installation will start up. Click on Next




  Read the End User Licensing Agreement. If you accept the terms, select "I accept the license agreement" and click on Next




  Click on Next




Skyline Installation Manual
                                                                                                        Installing Skyline . 81




Confirm that this version of Skyline will only be used for demonstration purposes. Click on Next




Click on Next




Leave "Show how to..." checked and click on Finish

The Skyline website is now installed, but the installation in not yet complete




                                                                                                   Skyline Installation Manual
82 . Installing Skyline



  Please refer to the chapter After the Installation


  See also

  Installation from the Skyline CD
  Microsoft .NET Framework 3.5
  SQL 2005 Express
  Neevia PDF Converter
  Internet Information Service (IIS)
  Microsoft Office




Skyline Installation Manual
                                                                                                                                         After the Installation . 83




Home > After the Installation



After the Installation
    Installation Manual Contents


        The installation is not yet complete
        The Skyline website will run after the installation from CD, but some settings still need to changed before the installation is complete.

After the Skyline website has be installed , there are some more configuration steps to follow.




Default username and      Activate Skyline        License the PDF         Configure the     Create a user for the       Configure the PDF
      password                                       converter         downloading of PDF's    PDF converter            converter service
                                                                                                                             DCStart




  Configure DCOM       SQL Server
 Component Services Management Studio
PDF converter settings   Express



    Common Errors


See also

Welcome
System Requirements
Installing Skyline
Installation knowledgebase




                                                                                                                                      Skyline Installation Manual
84 . After the Installation




   Home > After the Installation > Default username and password



   Default username and password




   Open Internet Explorer and browse to http://localhost

   The default username and password to log in to Skyline are:

   Username skylinehost
   Password SkylineH0$t           (The password is case sensitive: Skyline H zero dollar t)

   Please Note: The username skylinehost has full administration privileges. Do not disclose the login details. It is recommended that you change the password for
   the skylinehost account but the only way to recover this password if you forget it is to:

        q   Change the skylinehost email address to your email address and configure Skyline to send out emails correctly so that you can reset the password.
        q   Promote another user to also have host admin privileges


             There is not hidden user account, password or back-door that can be used to recover the skylinehost password if it is lost. If
             you forget the skylinehost password and have not promoted another user to host admin, the account will be permanently
             locked out.




   See also

   Activate Skyline
   License the PDF converter
   Configure the downloading of PDF's
   Create a user for the PDF converter
   Configure the PDF converter service DCStart
   Configure DCOM Component Services PDF converter settings
   SQL Server Management Studio Express




Skyline Installation Manual
                                                                                                                                     After the Installation . 85




Home > After the Installation > Activate Skyline



Activate Skyline
After Skyline is installed, it will need to be activated.
Open your Internet Explorer and enter the URL http://localhost
Log in with a username and password that has host admin rights. The default is:

Username skylinehost
Password SkylineH0$t         (S kyline H zero dollar t)




At the top of every page, a message "Activation is required to use Skyline" will be displayed.
This is because Skyline has not been Activated at this point.

If the page above is not displayed and you see an error page, chec the FAQ section in this manual

     q   There was a problem with the website licenses. Error 1
     q   There was a problem with the websites licences. Error 2
     q




On every page there will be one or more Activation windows

Activation procedure
Skyline uses two licenses. The portal license releases the features a customer has ordered for they Skyline server. For example:

     q   The maximum number of customer portals that can be created
     q   Whether the Pricing module will be available
     q   Whether the TemplateManager module will be available
     q   etc...

The PrintStation license controls the number of PrintStations that can be connected to the Skyline portals



                                                                                                                                   Skyline Installation Manual
86 . After the Installation




   The licences are entered during the Skyline installation or updated after the installation is complete. See License Skyline




   A unique Machine Code is generated during the Skyline installation that will link the licenses to a specific PC

   The licenses need to be activated before Skyline can be used.




   The Serial Numbers and unique displayed in the Activation windows. The Activation Code required is unique to each installation and is linked to the Machine
   Code.

   Email the following information to support@eprint.net:

        q   Your name
        q   Your company name
        q   A contact phone number
        q   The Portal Serial Number PTL-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
        q   The PrintStation Serial Number PSN-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
        q   The unique Machine Code XXXXX-XXXXX-XXXXX-XXXXX
        q   You will receive an Activation Code for each Serial Number, unique to your installation

   Once you have received your two Activation Codes, these will need to be entered the first on the correct box

   The activation codes need to be entered one at a time
   If you enter both Activation Codes at the same time, Skyline may report that one of the codes is not correct

      1.    Open your web browser to http://localhost
      2.    Enter the first Activation Code, and click the Activate button to register the code.
      3.    If the Activation Code was entered correctly, you will be asked for the next one. Do not enter the second code at this point
      4.    Close your web browser and re-open it at http://localhost
      5.    Enter the second Activation Code, and click the Activate button to register it.
      6.    Close your web browser and re-open it at http://localhost. Both activation windows should no longer be visible

   If you enter on incorrect Activation code, close your web browser and re-open it at http://localhost


   See also

   Default username and password
   License the PDF converter
   Configure the downloading of PDF's
   Create a user for the PDF converter
   Configure the PDF converter service DCStart
   Configure DCOM Component Services PDF converter settings
   SQL Server Management Studio Express




Skyline Installation Manual
                                                                                                                                     After the Installation . 87




Home > After the Installation > License the PDF converter



License the PDF converter

To licence the PDF converter you will need to enter the Converter Serial Number number
supplied.
If the Converter serial number is not entered, every page of the PDF's created will have a watermark "Created by Neevia converter trial version"



                  Press and hold the Windows key then press R




In the Run windows enter "services.msc" and clock OK




                                                                                      .
Locate the service called DCStart and right-click it. Click on Stop.

Open theDocument Converter by double-clicking on the desktop icon. If the Document Converter does start up after a few seconds, the service DCStart is still
running




                                                                                                                                  Skyline Installation Manual
88 . After the Installation




   Click on Help > About > Register
   Enter:

   User Name, Company Name and Serial Number

   Click OK & Close




   Close the Neevia Document Converter and re-start the “DC Start” service.




   See also

   Default username and password
   Activate Skyline
   Configure the downloading of PDF's
   Create a user for the PDF converter
   Configure the PDF converter service DCStart
   Configure DCOM Component Services PDF converter settings
   SQL Server Management Studio Express




Skyline Installation Manual
                                                                                                                                   After the Installation . 89




Home > After the Installation > Configure the downloading of PDF's



Configure the downloading of PDF's
The Skyline server needs to be configured to handle the downloading of PDF's by the PrintStations and end users. This configuration setting must be done even
is users on a portal are not given the option to download PDF's

Configure the PDF handler
Open the Internet Information Services (ISS) Manager in the control panel/ Administrative Tools

Open the Web Sites folder and right-click the Skyline web site. Select Properties




On the Home Directory tab, click on Configuration




                                                                                                                                Skyline Installation Manual
90 . After the Installation




   Select the first extension in the list and click the Edit button




        q   Copy the Executable setting using CTRL-C. The path should be: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll
        q   Click on Cancel




Skyline Installation Manual
                                                                                        After the Installation . 91




Click on Add




    q   Paste the path to the Executable into the top field
    q   Set the Extension to .pdf (Note: make sure the extension starts with a dot)
    q   Uncheck "Verify that the file exists
    q   Click OK



Click OK the close the Application Configuration
Click OK the close the Skyline Properties
Close the Internet Information Services (ISS) Manager


See also

Default username and password
Activate Skyline
License the PDF converter
Create a user for the PDF converter
Configure the PDF converter service DCStart
Configure DCOM Component Services PDF converter settings
SQL Server Management Studio Express




                                                                                      Skyline Installation Manual
92 . After the Installation




   Home > After the Installation > Create a user for the PDF converter



   Create a user for the PDF converter
   For the Neevia PDF converter to run as an unattended service, you need to create a Windows user with Local Administrator rights and configure the service to
   run as that user.




   Click on Start and right-click "My Computer". Select "Manage" form the menu.




   In the Computer Management windows, browse to the Users folder




Skyline Installation Manual
                                                                                                          After the Installation . 93




Click on Action / New User




Create a new user with the details shown above.

    q   Set the username to NeeviaPDF
    q   Set the password to SkylineH0$t (Skyline H zero dollar t). The password is cAsE SeNsAtIvE
    q   Make sure that "User cannot change password" and that the "Password never expires" as checked

Click on Create then Close




                                                                                                        Skyline Installation Manual
94 . After the Installation




   Double-click the new NeeviaPDF user




   On the "Member Of" tab click on the Add button




Skyline Installation Manual
                                                                                                                            After the Installation . 95



     q   Click on the Locations button and select the name of the computer. If a login window appears, click on Cancel.
     q   When the location is correct, click on the Advanced button




Click on the "Find Now" button and select "Administrators". Click OK




Click on OK




                                                                                                                          Skyline Installation Manual
96 . After the Installation




   The NeeviaPDF should now be a memeber of the Administrators group. Click OK


   See also

   Default username and password
   Activate Skyline
   License the PDF converter
   Configure the downloading of PDF's
   Configure the PDF converter service DCStart
   Configure DCOM Component Services PDF converter settings
   SQL Server Management Studio Express




Skyline Installation Manual
                                                                                                                                    After the Installation . 97




Home > After the Installation > Configure the PDF converter service DCStart



Configure the PDF converter service DCStart
The PDF converter service DCStart needs to be configure to run as a Local Administrator. It is recommended that you create a new user with local administrator
rights to run the service




Click Start / Run and type services.msc in the command prompt then press Enter.




Double-click the service DCStart




                                                                                                                                 Skyline Installation Manual
98 . After the Installation




   Set the Startup type to Automatic




       q   Change the account to NeeviaPDF
       q   Set the password the SkylineH0$t (Skyline H zero dollar t)
       q   Click OK




Skyline Installation Manual
                                                                                                                             After the Installation . 99




Click the Start button and make sure that the service starts OK. When the service is started, close the services window.

See also

Default username and password
Activate Skyline
License the PDF converter
Configure the downloading of PDF's
Create a user for the PDF converter
Configure DCOM Component Services PDF converter settings
SQL Server Management Studio Express




                                                                                                                           Skyline Installation Manual
100 . After the Installation




   Home > After the Installation > Configure DCOM Component Services PDF converter settings



   Configure DCOM Component Services PDF converter settings
   The PDF converter service needs some changes to the Windows Component Services.




   Click Start / Run and type dcomcnfg in the command prompt then press Enter.




   If you see this warning message, click on OK




   Browse to the DCOM Config node




Skyline Installation Manual
                                                                                                                                     After the Installation . 101




Right-click the DocConverter DCOM Library in the Applications list, then select Properties




On the Identity tab, select the "This user" checkbox and click on the Browse button. Select the local administrator user NeeviaPDF created earlier. Enter the
password associated with this user (SkylineH0$t by default) and click Apply




                                                                                                                                    Skyline Installation Manual
102 . After the Installation




   On the Security tab, in the “Launch and Activation Permissions” frame select Customise and click Edit




   Click on the Add button




Skyline Installation Manual
                                                                    After the Installation . 103




Click on the Locations button




If you are asked to login, click Cancel




Select your computer name at the top of the list and click on OK




                                                                   Skyline Installation Manual
104 . After the Installation




   Make sure that your computer name is displayed in the location and click on advanced




   Click on the Find Now button, select the ASPNET user and click OK




   The ASPNET user will be added. Click on the Advanced button again.




Skyline Installation Manual
                                                                                                    After the Installation . 105




Click the Find Now button, highlight the IUSR_... user and click OK.
The name of this user contains the computer name, so will be different from the one shown above.




The IUSR user will be added. Click on the Advanced button again.




                                                                                                   Skyline Installation Manual
106 . After the Installation




   Click on the Find Now button, select the NETWORK SERVICE user and click OK.




   The list of selected users will now show ASPNET, IUSR and the NETWORK SERVICE users. Click OK.




Skyline Installation Manual
                                                                              After the Installation . 107




Select the ASP.NET user and check all the Allow checkboxes




Select the Internet Guest Account user and check all the Allow checkboxes.




                                                                             Skyline Installation Manual
108 . After the Installation




   Finally select the NETWORK SERVICE user, check all the Allow checkboxes and click OK




   Click Apply to save the Launch and Activation Permissions, then select Customise and click the Edit button.




Skyline Installation Manual
                                                                                      After the Installation . 109




Click on the Add button




Click on the Locations button.




If a login window pops up, click Cancel. Highlight your computer name and click OK




                                                                                     Skyline Installation Manual
110 . After the Installation




   After the location shows the correct computer name, click on the Advanced button




   Click the Find Now button, highlight the ASPNET user and click OK




   The ASPNET user will be added. Click on the Advanced button again.




Skyline Installation Manual
                                                                                                    After the Installation . 111




Click the Find Now button, highlight the IUSR_... user and click OK.
The name of this user contains the computer name, so will be different from the one shown above.




The IUSR user will be added. Click on the Advanced button again.




                                                                                                   Skyline Installation Manual
112 . After the Installation




   Click on the Find Now button, select the NETWORK SERVICE user and click OK.




   The list of selected users will now show ASPNET, IUSR and the NETWORK SERVICE users. Click OK.




Skyline Installation Manual
                                                                              After the Installation . 113




Select the ASP.NET user and check both the Allow checkboxes




Select the Internet Guest Account user and check both the Allow checkboxes




                                                                             Skyline Installation Manual
114 . After the Installation




   Select the NETWORK SERVICE user, check both the Allow checkboxes and click the OK button




   Click the OK button then close the Component Services window


   See also

   Default username and password
   Activate Skyline
   License the PDF converter



Skyline Installation Manual
                                               After the Installation . 115



Configure the downloading of PDF's
Create a user for the PDF converter
Configure the PDF converter service DCStart
SQL Server Management Studio Express




                                              Skyline Installation Manual
116 . After the Installation




   Home > After the Installation > SQL Server Management Studio Express



   SQL Server Management Studio Express
   Optional Diagnostic Tool
   SQL Server Management Studio Express is not required by Skyline. This is just an optional diagnostic tool

   The installation of SQL Server Management Studio Express is quite simple, just follow all the default settings. On the installation CD, locate the "Microsoft SQL
   Server Management Studio Express" folder and double click the file "SQLServer2005_SSMSEE.msi"




   Click on Next




   Read the License Agreement, select "I Accept..." and click on Next




Skyline Installation Manual
                                                            After the Installation . 117




Enter you name and company informatoin and click on Next




Leave the default settings and click on Next




Clik on Install




                                                           Skyline Installation Manual
118 . After the Installation




   Click on Finish


             Once SQL Server Management Studio Express is installed, run the Windows Update again, and install any Critical Windows Updates.



   See also

   Default username and password
   Activate Skyline
   License the PDF converter
   Configure the downloading of PDF's
   Create a user for the PDF converter
   Configure the PDF converter service DCStart
   Configure DCOM Component Services PDF converter settings




Skyline Installation Manual
                                                                                                                              Installation knowledgebase . 119




Home > Installation knowledgebase


Installation knowledgebase
This section covers questions that arise during the installation process, possible errors and how to fix them. Many external factors can affect the successful
installation of Skyline. This page will be updated regularly to help you to overcome problems.

Browse through the pages in this section or use the Search facility to look for the problem you are trying to solve

If the problem you are having is not covered by the information in this section, please contact ePrint support. Your answers will be added when your problem is
solved.




   Installation FAQ      Installations Errors




See also
Welcome
System Requirements
Installing Skyline
After the Installation




                                                                                                                                     Skyline Installation Manual
120 . Installation knowledgebase




  Home > Installation knowledgebase > Installation FAQ



  Installation FAQ


    How do I start the    How do I log in to   How do I get rid of the What permissions are
     Skyline website?         Skyline?          watermark on every       required for the
                                                       PDF?           Skyline website to run?

  See also
  Installations Errors




Skyline Installation Manual
                                                                                             Installation knowledgebase . 121




Home > Installation knowledgebase > Installation FAQ > How do I start the Skyline website?



How do I start the Skyline website?
Open Your default internet browser, e.g Internet Explorer and browse to http://localhost

See also

How do I log in to Skyline?
How do I get rid of the watermark on every PDF?
What permissions are required for the Skyline website to run?




                                                                                                  Skyline Installation Manual
122 . Installation knowledgebase




  Home > Installation knowledgebase > Installation FAQ > How do I log in to Skyline?



  How do I log in to Skyline?
  Once Skyline has been successful installed you can log in as with three different user levels:




  Log in as a Host administrator with the following username and password
  Username skylinehost
  Password SkylineH0$t (The password is case sensitive: Skyline H zero dollar t)

  Log in as an Portal administrator with the following username and password
  Username admin
  Password Admin123

  Log in as a normal user by clicking on the Register as a new user link on the home page and following the registration procedure

  For a full description of all the user levels, please refer to the Skyline Configuration Manual

  See also

  How do I start the Skyline website?
  How do I get rid of the watermark on every PDF?
  What permissions are required for the Skyline website to run?




Skyline Installation Manual
                                                                                                         Installation knowledgebase . 123




Home > Installation knowledgebase > Installation FAQ > How do I get rid of the watermark on every PDF?



How do I get rid of the watermark on every PDF?
If the PDF converter is not licesned, every PDF has 'Created by Neevia converter trial version' at the bottom.
See the section on licensing the PDF converter

See also

How do I start the Skyline website?
How do I log in to Skyline?
What permissions are required for the Skyline website to run?




                                                                                                              Skyline Installation Manual
124 . Installation knowledgebase




  Home > Installation knowledgebase > Installation FAQ > What permissions are required for the Skyline website to run?



  What permissions are required for the Skyline website to run?

  The security account "Everyone" has been given full permissions on the directory C:\Skyline by the installer.
  I would prefer to define the explicit security accounts that have access to the Skyline files. What permissions
  are required?

   The following security accounts need full access to the Skyline directory, sub directories and files:

       q   ASPNET
       q   Internet Guest Account




  Click on the Admin menu. The configuration page will show a warning message indicating that the permissions need to the set on the Skyline directory




       q   Open the Windows Explorer and navigate to the C:\Skyline directory
       q   Right-click the Skyline folder and select Properties




Skyline Installation Manual
                                                                            Installation knowledgebase . 125




On the Security tab, click on Add




Click on the Locations button. If a login window pops up, click on Cancel




Select your computer name and click OK




                                                                                 Skyline Installation Manual
126 . Installation knowledgebase




  Once the location is set to your computer name, click on the Advanced button




  Click the Find Now button, select the ASPNET user and click OK




  The ASPNET user should be selected. Click on OK




Skyline Installation Manual
                                                                                        Installation knowledgebase . 127




Select the ASP.NET user, check the "Full Control" checkbox. Click on the Apply button




                                                                                             Skyline Installation Manual
128 . Installation knowledgebase




  Select the Users account and check the "Full Control" checkbox. Click on OK




  The warning message will have disappeared on the Admin page.


  See also

  How do I start the Skyline website?
  How do I log in to Skyline?
  How do I get rid of the watermark on every PDF?




Skyline Installation Manual
                                                                                                                   Installation knowledgebase . 129




Home > Installation knowledgebase > Installations Errors



Installations Errors


 Invalid object name Cannot open database Could not find a part    Server Error in '/'    Server Application   Cannot Start
    'dbo.Website'     Skyline requested by    of the path             Application            Unavailable        Application
                            the login




Skyline not running on The PrintStation does There was a problem     Cannot Start        @ page language=...
     Windows XP         not download PDF's    with the websites       Application          on startup page
                                                   licences



See also

Installation FAQ




                                                                                                                         Skyline Installation Manual
130 . Installation knowledgebase




  Home > Installation knowledgebase > Installations Errors > Invalid object name 'dbo.Website'



  Invalid object name 'dbo.Website'
  Error description
  When you browse to the Skyline website you will see the following error is the Skyline databases have not been created.

  Server Error in '/' Application.
  Invalid object name 'dbo.Website'.




  Cause
  The Skyline database has not been installed correctly or is empty.

  The Skyline database is created and populated when Skyline is installed. If the database has not been created, or in empty, you will see the error above. Install
  and open the Microsoft SQL Server Management Studio that is on the installation CD, or download if from the Microsoft site. This will allow you to open the
  database to see if the Skyline database has been created and contain any tables.

  Fix
  Re-install the Skyline website and databases by running the installation CD, or restore the databses using the Microsoft SQL Server Management Studio



  See also

  Cannot open database Skyline requested by the login
  Could not find a part of the path
  Server Error in '/' Application
  Server Application Unavailable
  Cannot Start Application
  Skyline not running on Windows XP
  The PrintStation does not download PDF's
  There was a problem with the websites licences
  Cannot Start Application
  @ page language=... on startup page




Skyline Installation Manual
                                                                                                                             Installation knowledgebase . 131




Home > Installation knowledgebase > Installations Errors > Cannot open database Skyline requested by the login



Cannot open database Skyline requested by the login
Error description
Server Error in '/' Application.
Cannot open database "Skyline" requested by the login. The login failed.
Login failed for user 'Skyline'.
When the Skyline website open, it displayes the error page shown




Cause
There are several possible causes for this error

   1.   The database SkylineMembership has not been created or is empty.
   2.   The SQL internal user account is not the owner of the Skyline and SkylineMebership databses

The SkylineMembership database is created and populated when Skyline is installed. If the database has not been created, or in empty, you will see the error
above. Install and open the Microsoft SQL Server Management Studio that is on the installation CD, or download if from the Microsoft site. This will allow you to
open the database to see if the SkylineMembership database has been created and contain any tables.

Fix
Re-install the SkylineMembership website and databases by running the installation CD, or restore the databses using the Microsoft SQL Server Management
Studio
Make the SQL internal user the owner of the Skyline and SkylineMebership databses. Please contact ePrint Support for further details


See also

Invalid object name 'dbo.Website'
Could not find a part of the path
Server Error in '/' Application
Server Application Unavailable
Cannot Start Application
Skyline not running on Windows XP
The PrintStation does not download PDF's
There was a problem with the websites licences
Cannot Start Application
@ page language=... on startup page




                                                                                                                                    Skyline Installation Manual
132 . Installation knowledgebase




  Home > Installation knowledgebase > Installations Errors > Could not find a part of the path



  Could not find a part of the path
  Error Description

  Could not find a part of the path 'C:\Skyline\Documents\UploadedDriverFiles\6eea6d43-649c-4d7d-8681-
  05fd2b1a7a85'.




  The end of the error message is an ID number that will be different each time.

  Cause
  In the setting on the Admin page Default Configuration or Portal Configuration the path in the setting "driver.directory" needds to end with a \ character.

  Fix
  Add a \ character to the end of the path in the setting of "driver.directory" in the Admin page Default Configuration or Portal Configuration




  After the setting "driver.directory" has been corrected, in C:\Skyline\Documents delete any folders that have the ID number at the end.


  See also

  Invalid object name 'dbo.Website'
  Cannot open database Skyline requested by the login
  Server Error in '/' Application
  Server Application Unavailable
  Cannot Start Application
  Skyline not running on Windows XP
  The PrintStation does not download PDF's
  There was a problem with the websites licences
  Cannot Start Application
  @ page language=... on startup page




Skyline Installation Manual
                                                                                                                        Installation knowledgebase . 133




Home > Installation knowledgebase > Installations Errors > Server Error in '/' Application



Server Error in '/' Application

Error Description

Server Error in '/' Application when you click the ProductManager or PriceManager




The following error page can be shown when you click the ProductManager icon on the Management page




Cause

   1.   The ProductManager and PriceManager are downloadable application that are created the first time the links are clicked. The downloaded package
        contains the URL of the website it is downloaded from. If the URL of a portal changes, the application needs to be recreated.
   2.   The permissions are not set up correctly on the Skyline root directory


Fix
There are 2 parts to the fix

   1.   The downloaded package needs to be deleted on the Skyline server.
   2.   The permissions need to be set on the Skyline root directory




                                                                                                                               Skyline Installation Manual
134 . Installation knowledgebase




   Delete the download packages




  On the Skyline server, in the directory where Skyline is installed, open the directory \Manager\ProductManager




  Delete all the folders except the Application Files one. In this example, delete the Skyline directory

  Do not delete any of the following files:

       q   Application Files (folder)
       q   Default.aspx
       q   Eprint.Skyline.FormsCreator.application
       q   Eprint.Skyline.ProductManager_TemporaryKey.pfx
       q   mage.exe




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                                                                                                                                Installation knowledgebase . 135



On the Skyline server, in the directory where Skyline is installed, open the directory \Manager\Pricing\PricingApp




Delete all the folders except the Application Files one. In this example, delete the Skyline directory

Do not delete any of the following files:

     q    Application Files (folder)
     q    Default.aspx
     q    Eprint.Skyline.FormsCreator.application
     q    Eprint.Skyline.ProductManager_TemporaryKey.pfx
     q    mage.exe


    Top


Set the Skyline Directory permissions
After the download packages have been deleted, the second part of the fix is to set the permissions on the Skyline root directory. The procedure is different
depending on the version of Windows.

     q    Windows XP
     q    Windows Vista
     q    Windows 2003
     q    Windows 2008

Windows XP
There is only limited control over user rights on Windows XP, so the Skyline root directory needs to be shared to give Microsoft .NET permissions to that folder.

Browse to the root folder of the Skyline web site C:\Skyline\Skyline by default. Right-click the folder and select Properties




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136 . Installation knowledgebase




  On the Sharing tab, click on the link "If you understand..." if it is shown.




  Select "Just enable file sharing" and click OK




Skyline Installation Manual
                                                                                                                         Installation knowledgebase . 137




     q   Check "Share this folder on the network"
     q   Check "Allow network users to change my files"
     q   Set the share name to Skyline$. Note the dollar symbol after the share name

Click on the OK button when the properties are set. Once the permissions are set, you will need to recreate the download package

Windows Vista

Not yet available

Windows 2003

The ASP.NET user needs to be given full access to the Skyline root directory




     q   Open the Windows Explorer and navigate to the C:\Inetpub\wwwroot\Skyline directory




                                                                                                                                   Skyline Installation Manual
138 . Installation knowledgebase



       q   Right-click the Skyline folder and select Properties




  On the Security tab, click on Add




  Click on the Locations button. If a login window pops up, click on Cancel




Skyline Installation Manual
                                                                               Installation knowledgebase . 139




Select your computer name and click OK




Once the location is set to your computer name, click on the Advanced button




Click the Find Now button, select the ASPNET user and click OK




                                                                                    Skyline Installation Manual
140 . Installation knowledgebase




  The ASPNET user should be selected. Click on OK




  Select the ASP.NET user, check the "Full Control" checkbox. Click on the Apply button




Skyline Installation Manual
                                                                                                                     Installation knowledgebase . 141




Select the Users account and check the "Full Control" checkbox. Click on OK




Windows 2008




Recreate the download package
Log back in the the Skyline using the correct URL if you have changed it
Recreate the downloadable packages by clicking on the ProductManager and PriceManager icons on the Management page


See also
Invalid object name 'dbo.Website'
Cannot open database Skyline requested by the login
Could not find a part of the path
Server Application Unavailable
Cannot Start Application
Skyline not running on Windows XP
The PrintStation does not download PDF's
There was a problem with the websites licences
Cannot Start Application
@ page language=... on startup page




                                                                                                                          Skyline Installation Manual
142 . Installation knowledgebase




  Home > Installation knowledgebase > Installations Errors > Server Application Unavailable



  Server Application Unavailable
   Error Description

   When you browse to http://localhost the error page "Server Application Unavailable" is displayed




  Cause
  The Skyline databases have not been installed correctly.

  Fix
  The databases can be re-installed from the Skyline directory. Browse to directory C:\Skyline\DBInstaller and verify that the following files have installed:

  CreateSkyline1.txt
  CreateSkyline2.txt
  CreateSkylineMembership1.txt
  CreateSkylineMembership2.txt
  DatabaseInstall.exe
  DatabaseInstall.exe.config
  DatabaseInstall.pdb
  Microsoft.Practices.EnterpriseLibrary.Common.dll
  Microsoft.Practices.EnterpriseLibrary.Common.xml
  Microsoft.Practices.EnterpriseLibrary.Data.dll
  Microsoft.Practices.EnterpriseLibrary.Data.xml
  Microsoft.Practices.ObjectBuilder2.dll
  Microsoft.Practices.Unity.dll
  Skyline.bak
  SkylineMembership.bak

  If all the files have been installed, double-clicking the file DatabaseInstall.exe. This will re-install the Skyline databases.


           Re-installing the Skyline databases will overwrite all existing data.



  See also

  Invalid object name 'dbo.Website'
  Cannot open database Skyline requested by the login
  Could not find a part of the path
  Server Error in '/' Application
  Cannot Start Application
  Skyline not running on Windows XP
  The PrintStation does not download PDF's
  There was a problem with the websites licences
  Cannot Start Application
  @ page language=... on startup page




Skyline Installation Manual
                                                                                                                           Installation knowledgebase . 143




Home > Installation knowledgebase > Installations Errors > Cannot Start Application



Cannot Start Application
Error description

Cannot Start Application when you click the ProdctManager or PriceManager icon
When you click on the ProductManager or PriceManager icon on the Management page, a pop error message is displayed




Cannot Start Application.
Cannot download the application. The application is missing required files. Contact vendor for assistance


Clicking on the Details button opens Notepad with more details shown below

        PLATFORM VERSION INFO
         Windows : 5.1.2600.196608 (Win32NT)
         Common Language Runtime : 2.0.50727.3053
         System.Deployment.dll : 2.0.50727.3053 (netfxsp.050727-3000)
         mscorwks.dll : 2.0.50727.3053 (netfxsp.050727-3000)
         dfdll.dll : 2.0.50727.3053 (netfxsp.050727-3000)
         dfshim.dll : 2.0.50727.3053 (netfxsp.050727-3000)

        SOURCES
         Deployment url : http://localhost/Manager/ProductManager/Skyline/Eprint.Skyline.FormsCreator.application
            Server : Microsoft-IIS/5.1
           X-Powered-By : ASP.NET
         Deployment Provider url : http://snowdon/Eprint.Skyline.FormsCreator/Eprint.Skyline.FormsCreator.application

        ERROR SUMMARY
         Below is a summary of the errors, details of these errors are listed later in the log.
         * Activation of http://localhost/Manager/ProductManager/Skyline/Eprint.Skyline.FormsCreator.application resulted in exception. Following failure
        messages were detected:
          + Downloading http://snowdon/Eprint.Skyline.FormsCreator/Eprint.Skyline.FormsCreator.application did not succeed.
          + The remote server returned an error: (404) Not Found.


Cause
The ProductManager and PriceManager are downloadable application that are created the first time the links are clicked. The downloaded package contains the
URL of the website it is downloaded from. If the URL of a portal changes, the application needs to be recreated.

Fix
The downloaded package needs to be deleted on the Skyline server.




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  On the Skyline server, in the directory where Skyline is installed, open the directory \Manager\ProductManager




  Delete all the folders except the Application Files one. In this example, delete the Skyline directory

  Do not delete any of the following files:

       q   Application Files (folder)
       q   Default.aspx
       q   Eprint.Skyline.FormsCreator.application
       q   Eprint.Skyline.ProductManager_TemporaryKey.pfx
       q   mage.exe




  On the Skyline server, in the directory where Skyline is installed, open the directory \Manager\Pricing\PricingApp




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Delete all the folders except the Application Files one. In this example, delete the Skyline directory

Do not delete any of the following files:

     q   Application Files (folder)
     q   Default.aspx
     q   Eprint.Skyline.FormsCreator.application
     q   Eprint.Skyline.ProductManager_TemporaryKey.pfx
     q   mage.exe

Recreate the downloadable packages by clicking on the ProductManager and PriceManager icons on the Management page




See also
Invalid object name 'dbo.Website'
Cannot open database Skyline requested by the login
Could not find a part of the path
Server Error in '/' Application
Server Application Unavailable
Skyline not running on Windows XP
The PrintStation does not download PDF's
There was a problem with the websites licences
Cannot Start Application
@ page language=... on startup page




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  Home > Installation knowledgebase > Installations Errors > Skyline not running on Windows XP



  Skyline not running on Windows XP
      Contents

  When a demonstration version of Skyline is first installed on Windows XP one more manual configuration step is required before the website can run correctly.




  If the login page from you Skyline installation is not displayed correctly (See above) you need one more configuration step.




  In the Control Panel, double-click"Administrative Tools"




  In Administrative Tools, double-click the "Internet Information Services" icon



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Expand the the view in the left panel, right-click the Default Web Site and select Properties




On the ASP.NET tab, select version 2.0, then click OK




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  Open your web browser a the URl htt://localhost. After a delay of a minute or so, the Skyline login page will appear. This delay is normal. The first time the
  web site is run, all the pages are created and held in memory.

  The default username and password are:
  Username skylinehost
  Password SkylineH0$t (Skyline H zero dollar t)

  The Skyline website will work for 7 days without activation. I will also need to the activated to get rid of the nag screens at the bottom of each page.

      Licience Skyline
      Contents


  See also

  Invalid object name 'dbo.Website'
  Cannot open database Skyline requested by the login
  Could not find a part of the path
  Server Error in '/' Application
  Server Application Unavailable
  Cannot Start Application
  The PrintStation does not download PDF's
  There was a problem with the websites licences
  Cannot Start Application
  @ page language=... on startup page




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Home > Installation knowledgebase > Installations Errors > The PrintStation does not download PDF's



The PrintStation does not download PDF's
If you are unable to download any PDF's with the PrintStation, check the Skyline website has been configured to handle PDF's

See the chapter Configure the downloading of PDF's


See also

Invalid object name 'dbo.Website'
Cannot open database Skyline requested by the login
Could not find a part of the path
Server Error in '/' Application
Server Application Unavailable
Cannot Start Application
Skyline not running on Windows XP
There was a problem with the websites licences
Cannot Start Application
@ page language=... on startup page




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  Home > Installation knowledgebase > Installations Errors > There was a problem with the websites licences



  There was a problem with the websites licences
  Error description




  If there is a problem with the Skyline Licenses, the website will only display the text:

  "There was a problem with the websites licences. Please contact ePrint Direct Support
  Your serial numbers are invalid."

  Cause
  The Serial Number was not entered during the Skyline Installation, or the installed Serial Number is incorrect

  Fix
  To license Skyline, browse to directory where Skyline is installed. By default, this will be C:\Skyline\website\bin
  Open the file SerialNumber.txt




        q   Delete any serial numbers and replace them with the serial numbers sent with the installation CD
        q   Save and close the file SerialNumber.txt



             The Skyline website will take a couple of minutes to start up after changes to the serial number



  See also

  Invalid object name 'dbo.Website'
  Cannot open database Skyline requested by the login
  Could not find a part of the path
  Server Error in '/' Application
  Server Application Unavailable
  Cannot Start Application
  Skyline not running on Windows XP
  The PrintStation does not download PDF's
  Cannot Start Application
  @ page language=... on startup page




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Home > Installation knowledgebase > Installations Errors > Cannot Start Application



Cannot Start Application

Error Description
Error wehn trying to download the PriceManager or ProductManager
When trying to download the Price Manager or ProductManager, you may get a "Page not Found" error or the error message displayed below:




The PriceManager and ProductManager application are created the first time they are downloaded. The error message indicates that there was a problem
creating the downloads.

Cause
The error is caused by one of two problems. There are several fixes, depending on what is causing the problem:

   1.   The Skyline website could not create download files because the permissions a directory are not correct
   2.   The download files were not created correctly


Fix 1: the Skyline website could not create download files because the permissions a directory
are not correct

Log in as a local administrator onto the Skyline server (not the Skyline website).

Browse to the directory where Skyline is installed (C:\Skyline by default) and find the sub directory C\Skyline\wwwroot\Manager\Pricing\PricingApp
Right-click the file Mage.exe and select Properties




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  If you see the message "The file came from another computer and might be blocked to protect this computer", Click on the Unblock button next to the message.

  Browse to the directory C:\Skyline\wwwroot\Manager\ProductManager and repeat to procedure above for the file Mage.exe in this
  directory


  Fix 2: The download files were not created correctly

  If the downloaded files are not created properly then you will also get an error message when trying to download the PriceManager or the ProductManager.

  Any existing download files need to be deleted. They will be recreated on demand when they are required.

  Browse to the directory where Skyline is installed (C:\Skyline by default) and find the sub directory C\Skyline\wwwroot\Manager\Pricing\PricingApp




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Delete all the sub directory in this folder but do NOT delete the folder "Application Files"

When the PriceManager is first downloaed, a sub directory is created for each portal it is downloaded from. Delete all the sub directories but do NOT delete
the folder "Application Files". This is contains the flies that Skyline needs to create the download files.

Browse to the directory C:\Skyline\wwwroot\Manager\ProductManager and repeat to procedure above .


See also

Invalid object name 'dbo.Website'
Cannot open database Skyline requested by the login
Could not find a part of the path
Server Error in '/' Application
Server Application Unavailable
Cannot Start Application
Skyline not running on Windows XP
The PrintStation does not download PDF's
There was a problem with the websites licences
@ page language=... on startup page




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  Home > Installation knowledgebase > Installations Errors > @ page language=... on startup page



  @ page language=... on startup page
  Error Description

  The startup page only shows text like <%@ page language="C#" masterpagefile="~/MasterPage.master"...




  Cause
  The Skyline installation did not complete correctly. After Skyline is installed, Internet Information Services IIS need to be configured to use Microsoft .NET
  Framework 2.0. If this step has not run, then the above error will be displayed.

  Fix
  You will need to configure Internet Information Services IIS to use Microsoft .NET Framework 2.0



                    Press and hold the Windows key then press R




  In the Run windows, type the following text exactly and click on OK

  %WINDIR%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i




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A command window will appear for a few moments then close automatically.

On the Skyline PC, open your Internet browser to http://localhost. The Skyline website should now start up correctly




See also

Invalid object name 'dbo.Website'
Cannot open database Skyline requested by the login
Could not find a part of the path
Server Error in '/' Application
Server Application Unavailable
Cannot Start Application
Skyline not running on Windows XP
The PrintStation does not download PDF's
There was a problem with the websites licences
Cannot Start Application




                                                                                                                            Skyline Installation Manual
Index
156 . PDF Back Cover




                              Skyline Installation Manual




Skyline Installation Manual