SUBJECT: PATIENT COMPLAINTS REFERENCE #1016
PAGE: 1
OF: 1
EFFECTIVE:
APPROVED BY: REVISED:
POLICY:
To invite patient to voice their concerns and/or complaints by providing a mechanism for these to
be heard by the staff whereby this facility will work hard to resolve and/or prevent them from
recurrence.
PROCEDURE:
Upon admission, patients are to be advised of the administrative structure by introducing
the company org1 chart. The organizational structure shall also be kept in the hallway of
the facility in direct view of the patient for anytime he/she needs to obtain the numbers of
management should the need arise. The org chart contains management’s direct phone
numbers such as mobile numbers and should have access to these