How Do I

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        .                                           48 Free Street
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                                                    Portland, ME 04086
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                                                    www.virtualtownhall.net

        .                                           207.772.7324



        Virtual Town Hall, LLC



        How Do I…
        Task-oriented Help Documentation


.   .       .    .       .          .   .              .




        Connecting Communities and
        Citizens through the Internet




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There are two kinds of Help documentation for VTH websites: task-oriented and form-
oriented.
Task-oriented help documentation anticipates how you will manage your VTH website
and gives step-by-step instructions for completing a task. We call this document How do
I…
Form-oriented Help documents the fields on each of the forms, also called templates, we
use to create the pages in VTH websites. This document is called Creating and Editing
Web Pages.

            What You Should Know

Readers of the How Do I… guide should be regular personal computer users and familiar
with the basic concepts of the Internet, word processing, and e-mail. No new technical
term is introduced in this guide without defining it. However, basic computer terms are
used throughout. If you are unfamiliar with a term, check with your local computer
experts or consult a written or online computer dictionary.
It is further assumed that the reader works for, either in a paid or volunteer capacity,
some kind of municipal entity, such as a town, city, borough, township, village, or
county. In this guide you will notice that sometimes we talk about towns, sometimes
about cities, and sometimes about municipalities. Do not be distracted by this – we mean
you! The benefits, features, and tips discussed are just as relevant to the village of 2,000
as the city of 200,000. It is all a matter of degree.

            How This Guide is Organized

The main sections of this guide are:
   Managing Web Content the VTH Way
   Posting News & Announcements
   Posting Minutes
   Formatting Text
   Formatting Images
   Creating, Editing, and Deleting Calendar Events
   Insert links into a web page?
   Working with pictures
   Getting More Help




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             Conventions Used in This Guide

unfamiliar terms       When new or unfamiliar terms are introduced, they appear in
                       italics. A definition for the term follows in the text.
<variable>             Information that can vary in a command, such as a town name,
                       is indicated by lowercase letters or words enclosed in angle
                       brackets. Do not type the angle brackets when you specify the
                       variable information.
Keys                   Keys, such as the C or Enter key on the keyboard, are indicated
                       by an initial capital letter.
input                  Information you must enter exactly as it appears in the guide is
                       indicated by a bold font. In addition, elements on menus and
                       toolbars are also indicated by a bold font.




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            Managing Web Content the VTH Way

Have you ever heard someone around Town Hall say, "A website is a great idea but it's
too hard to keep up-to-date."?
Whoever said that knows two important facts: First, municipal websites are a great idea
because they benefit both residents and town employees. Second, to be really helpful that
website must be full of current information. An out-of-date municipal website is useless.
That person is wrong, however, about the difficulty of maintaining a town website. An
up-to-date website does not require a webmaster or special technical training. It can be
done quickly and easily by current town staff --without adding to anyone's burden.
VTH websites are different than conventional websites because town staff can easily
manage the content. The website can grow and change in less time than it takes to make
one photocopy.
Edit or create web pages with no more technical skill than word processing.
Post meeting minutes, legal notices, jobs and other documents to the website
using VTH email.
Automatically email important news & announcements to residents.
Quickly add pictures to web pages or make photo albums and slide shows.
And the best part is we train you to manage the website and we're only a phone call or
email away when you have further questions.

Learning the VTH Website Language
Language is half the battle when learning something new. Learning to maintain a Virtual
Town Hall (VTH) website is no different.
We, the website designers, use a specialized language when describing the parts of the
website or explaining the tasks you need to perform to maintain the site. Sometimes it's a
word for something you've never seen or used before. Sometimes it's a new word for
something familiar, something you know by another name. In order to understand how to
use the website, you'll need to understand something of our language.
We assume, however, that you are familiar with the basic terms of computer and Internet
use, such as "double-click, copy-and-paste, select the text, web browser, URL, link, and
Windows desktop. If any of these terms are unfamiliar, consider taking basic computer
and Internet classes before you use VTH.
Website: A collection of pages at the same address, or URL, is called a website. The first
page you come to is called the Home page. From there, you can get to other pages in the
site using hyperlinks.
Web Pages: A file on the Internet that can be displayed by a browser. Web pages can
contain text, graphics, animation, video and audio. In VTH, you create web pages using
our specialized forms and by sending email messages.


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Content Manager: Tools for maintaining the web pages. Maintaining the site means
editing or creating web pages, adding documents such as minutes, and updating
calendars. You will use VTH to manage the content of your website.
Digital File Cabinet: Much like the file cabinet your office, the digital file cabinet
contains web pages inserted into folders. Organizing the web pages in this way makes it
easier for you to find a page you need to add, edit or delete.
Digital File Folder: Inside of the digital file cabinet, the folders are the containers for
web pages. Usually, the are named <TownState_FolderSubject>. For example,
BelmontMA__Recreation contains all the web pages for the recreation department in
Belmont, Massachusetts.
Document: Written information you want to put on the website. Examples of documents
include meeting minutes, agendas, job notices, bulletins, reports, RFPs, and legal notices.
Email subscriber: A method of sending certain documents out to private email addresses
as soon as the documents are posted to the website. This function is also called a listserv.
Form: Specialized templates we created to make it easier to build and maintain a
website. Examples are 2-column and 4-column forms, department home page, table of
contents, and slide show.
Message: Certain kinds of documents are posted to the website using email messages in
FirstClass. Examples are minutes, agendas, and bulletins. These documents accumulate in
document folders, which automatically display a table of contents on the website.
Stationary: Templates created in the VTH mailbox to make it easier and faster to post
messages. Examples are minutes, agendas, and bulletins.
 Posting a document: News, minutes, agendas, bulletins, legal notices, and job openings
are examples of documents. They all have three characteristics in common: 1) relatively
simple formatting, 2) created regularly, 3) usually not edited once posted to the web. For
this kind of document, posting them to the web using VTH email is fast and easy.




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            Post News & Announcements?

On your website, this document folder might be called the Bulletin Board, Hot Topics, or
News & Announcements. No matter the name, they work the same way.
You create the document by either copying & pasting, typing new text, or attaching files.
Usually, the document folder has Email Subscriber attached. This means copies of the
document are automatically emailed out to anyone who subscribes to the folder. (For
more information, see Email Subscriber.)
Use News & Announcements to let your residents know of upcoming events, parking
bans, legislative decisions, and other important information--anything that's timely and of
interest to the whole town.
This tutorial walks you through the basic steps of posting a notice to your News &
Announcement document folder. If you have further questions, contact our customer
support line at (207) 772.7324 ext 228, or send a Support question, and we will be happy
to assist you.

Copying & Pasting Text
1. Copy the text from a source document, such as a bulletin typed in a word processing
program like Word.
2. At your VTH desktop, open your Mailbox.
A Post Announcements icon should appear at the top of the Mailbox. (If it does not, use
Plan B to post a document without stationary. Instructions are found below.)




3. Double-click on the Post Announcements icon.
An Email Message form appears.




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3a. Plan B: Click on the New Message icon.
An Email Message form appears.




                                                                                        Message
                                                                                        Body




4. In the Subject: field, type the subject of the document, such as "Main Street Parking
Ban".
5. The To: field is already pre-addressed to your News & Announcements document
folder, such as MarboroughMA News.
Note: You can sent the document to more than one folder, just as you can send email to
more than one person. To add document folders to the To: field, type the first few letters
of your town name, press Enter, and select the appropriate folder(s) from the directory.
5b. Plan B: In the To: field, type the first few letters of your town name and press the
Enter key.
The "Directory" appears in a small window, containing the folders to which you can send
your bulletin.
Double-Click on the folder or folders to which you want to send your bulletin.
This will close the directory and put the folder name(s) in the "To" field on the New
Message Form.




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6. Put the cursor in the message body and paste the document.
Your document appears in the message body.
Note: This is also the area where you would type a message.




7. Check the formatting of the document and make any needed changes.
Notice the formatting tool bar above the text. You can customize the text to be more
"web appealing", by using different fonts, font sizes, colors, etc. You can even insert
links & images into the message body.
8. On the Toolbar, click the "Send and Close" icon.
The bulletin is sent to the proper folder(s) on the Web site, and even out to the Email
Subscriber, if you have one set up. You're done!

            Attaching Files

            What kinds of files should be attachments?

• Forms
• Brochures
• Newsletters
• Long documents, particularly if they have tables, graphs, or pictures in them

            What file format should you use?

• .pdf (portable document file - viewable with Acrobat Reader, a free program)
• .txt (simple text)
• .rtf (rich text format)
• .csv (comma delimited value)

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Tip: We do not recommend attaching MS Word, Excel, Word Perfect, 1-2-3, Publisher,
etc. documents because not all visitors to your Web site have the software you used to
create the file and will not be able to view it.
Tip: If you are planning to attach an Excel spreadsheet, it would be a good idea to also
save the file as CSV (comma delimited). That way the file can be loaded into any
spreadsheet, database or even word processing program. For word processing documents
that contain significant formatting, especially columns of numbers, you may want to save
the file as an Adobe Acrobat .pdf document.

            How to send an attachment to a VTH document folder:

1. Create the new message as above.
2. To attach the file to the message, click on the "Paperclip" icon, or from the menu
choose "File > Attach".
A directory of your computer appears.
3. Go to the directory where you have saved the file you want to attach.
4. Select the file and click the "Open" or "Select" button.
The file is attached to the new message. You can attach more files by clicking on the
"Paperclip" icon for each one.
5. Type a brief description of the attached file in the message body.
6. On the Toolbar, click the "Send and Close" icon .
7. The bulletin is sent to the proper folder(s) on the Web site, and even out to the listserve
if you have one set up. You're done!




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            Post Meeting Minutes?

Posting Meeting Minutes is easy. By simply copying & pasting text, you can keep your
residents informed of what has happened in your city/town's boards, committees, and
commissions. In fact, it will take less time to post minutes to your website than it will
take to make a photocopy of the original.
This tutorial walks you thorough the basic steps of posting meeting minutes to your Web
site. If you have further questions, contact our customer support line at (207) 772.7324
ext 228, or send a Support question, and we will be happy to assist you.

Copying & Pasting Minutes
1. Start your word processing program, open the meeting minutes you want to post, and
copy the text.
2. At your VTH desktop, open your Mailbox.
A Post <board or committee> Minutes icon should appear at the top of the Mailbox. (If
it does not, use Plan B to post minutes without stationary. Instructions are found below.)




3. Double-click on the Post <board or committee> Minutes icon.
An Email Message form appears.




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3a. Plan B: Click on the New Message icon.
An Email Message form appears.




                                                                                        Message
                                                                                        Body




4. In the Subject: field, type the date of the minutes.
5. The To: field is already pre-addressed to your Minutes folder.
Note: You can sent the document to more than one folder, just as you can send email to
more than one person. To add folders to the To: field, type the first few letters of your
town name, press Enter, and select the appropriate folder(s) from the directory.
5b. Plan B: In the To: field, type the first few letters of your town name and press the
Enter key.
The "Directory" appears in a small window, containing the folders to which you can send
your minutes.
Double-Click on the folder or folders to which you want to send your minutes.
This will close the directory and put the folder name(s) in the "To" field on the New
Message Form.




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6. Put the cursor in the message body and paste the minutes.
Your minutes appears in the message body.




7. Check the formatting of the minutes and make any needed changes.
Notice the formatting tool bar above the text. You can customize the text to be more
"web appealing", by using different fonts, font sizes, colors, etc. You can even insert
links & images into the message body.
8. On the Toolbar, click the "Send and Close" icon.
The minutes are sent to the proper folder(s) on the Web site, and even out to the Email
Subscriber, if you have one set up. You're done!
Tip: Consistency is important. For example, if you are posting the Town Council
Minutes, always use the same format for the subject. You might want to use the
following format: Council Minutes mm/dd/yyyy. Also, be brief. The subject cannot be
longer than 40 characters.

Sending Minutes as Attachments
We do not generally recommend using attached files for meeting minutes for two
reasons:
• Attached files are not searchable.
• Attached files must be downloaded to the users computer and frequently require
  additional software to view rather than opening directly in your browser window.
If the format of your minutes is extremely important and precludes you from pasting text
into the body of an email message, you should save it as an Acrobat PDF file and attach it
to an email message.
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The following instructions show you how to send minutes to the website as an
attachment.
1. Follow steps 1-5 in the procedure above for copying & pasting minutes.


2. To attach the minutes file to the New Message form, click on the Attach icon
   or choose "File>Attach".
   The Upload File dialog box appears.




3. Navigate the directory on your computer's hard drive to the file you want to attach.
4. Select the file and click the Open or Select button.
   The file is attached to the New Message form.
Tip: You can attach more than one file by clicking again on the Attach icon for each one.
Type a brief description of the attached file in the message body.
5. On the Toolbar, click the Send and Close icon.
   The minutes are sent to the proper folder(s) on the Web site, and even out to the
   Email Subscriber, if you have one set up. You're done!

Archiving Meeting Minutes
Major boards and committees should have three years of minutes on the website.
Creating archive sub-folders makes it easier to find the minutes.
The following instructions show you how to archive meeting minutes. Note: The
procedure assumes you have put more than one year of minutes onto the website.
1. At your VTH desktop, open the Digital Filing Cabinet.
2. Double-click on the folder that contains your meeting minutes you want to archive.
Tip: You can have multiple minutes folders. The following process can be done for each
one.

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Tip: For cleaner viewing, you may want to "Split" the window. To do this, make sure
your minutes folder is active, and choose "View -- Split -- Split Horizontal" from your
menu. Yes, you can split it vertically if you wish. What this does is to put the folders in
one half of the window, and documents in the other half. This is merely a user preference,
and does not affect anything on your Web site
3. On the main menu, click on File>New>New Folder.
   The new folder appears highlighted either in one half of a split window, or at the top
   of the list in an unsplit window.
4. Making sure the new folder is highlighted, on the main menu click File>Properties.
   The New Folder Info dialog box appears.




5. In the Name field, give the folder a name (EX: "2000minutes"). Make sure the name
   is short with no spaces or special characters. This is important.
   In the Subject field, type in a subject (EX: "2000 Minutes Archive"). The subject can
   have spaces and special characters.
6. Click OK.
7. Drag and drop old minutes into the folder. For example, drag and drop all the 2000
   minutes into the new folder.
8. On the website, visitors now see the archive folder with the archived minutes. You're
   done!




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            Formatting Text?

There is a Free-form Text Area on every VTH form. The text area usually appears at
the top of the web page (except in the 2-column table form, where you can choose
above or below the table).

With the exception of tables created with tabs, text inserted into the free-form area
retains much of its original formatting.

When formatting needs to be changed, use the text formatting toolbar above the
text area.


                                                                               Formatting Toolbars




                                                                               Free-form Text Area




The following tutorial gives detailed information on each aspect of the toolbar. If you
have further questions, contact our customer support line at (207) 772.7324 ext
228, or Email support@virtualtownhall.net, and we will be happy to assist you.

Text Formatting Toolbar Icons
•   Undo/Redo
•   Text Styles
    - Bold
    - Italic
    - Underline
    - Quoted
•   Indenting
•   Format Selection
•   Format Paragraphs
•   Insert Signature
•   Check Spelling
•   Font
•   Size
•   Color
•   Alignment
•   Insert
•   Tab Ruler




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Undo          Redo
The Undo/Redo functions much the same way as many other programs. First Class
support multiple levels of UNDO and REDO, so you can go back or forward up to
twenty (20) steps.

This button performs the same function as the menu options of the same name.

Text Styles
Highlight the text you want to format and click the appropriate text formatting
button.

Quoted text is useful only in an Email message, where you are replying to an Email,
and want to include text that they sent you. In First Class, quoted text shows up with
a medium gray background. In other systems, quoted text appears with a caret ( > )
in front of each line.

These buttons perform the same function as the menu items of the same name.



       Bold


      Italic


      Underline


     Quoted

Indenting


The Indenting buttons will either increase        or decrease          the indents
before individual lines or paragraphs. Indenting will be reflected on the tab bar.
Although these indents will show up on your Web pages, some browsers will read
them differently than others. We recommend that you use this feature sparingly.



Format Selection           Format Paragraph
The Format Text and Format Paragraph buttons bring up a display window that
allows you to set parameters on either selected text or an entire paragraph. These
parameters mimic those on the rest of the toolbar.



Insert Signature
Inserts the signature you set up in Edit>Preferences>Messaging>Signature.




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Check Spelling
Checks spelling and allows you to build a custom dictionary.



Make Link

The Make Link button creates a link out selected text. Follow these instructions to
make a link in the free-form text area:

1. Select the text that you want to be the link.
2. Click on the Color button and select blue.
   When you create the link, it will appear blue and underlined, which is the
   universal style for links.
3. Click on the Make Link button.
   The Format Link dialog box appears.




4.
5. Type or paste in a link in the Target URL box. Here are sample formats
   licenses
   /Gen/MarlboroughMA_MayorOffce/index
   http://www.ma.gov
   mailto:randy@virtualtownhall.net
6. Choose Use Same Window from the Window drop down list.
7. Click OK.
   The Make Link icon appears to the left of the text you selected for the link.




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Font                      Size   Color Alignment Insert




The Font Manager allows you to change the Font type, Size, and Color of your text.
Both the size and color attributes are standard, but the font typeface options depend
upon the fonts you have currently installed on your computer.

A note of caution: Just because you have a font, it doesn't necessarily mean that
everybody else will. So you may make a page look really nice on your machine, but
your users may get something less-than-wonderful. Below is a list of relatively safe
fonts that render well to the Web, and the vast majority of users should have them.

•   Serif Fonts
•   Courier
•   New York
•   Times/Times New Roman
•   Sans-Serif Fonts
•   Arial
•   Comic Sans
•   Verdana

In addition to the normal fonts, you can use Wingdings to create special characters,
such as bullets. To insert a bullet, position the cursor to the left of a line of text;
select Wingdings from the Font list; click the letter L on the keyboard.

Alignment
The Alignment attribute allows you to align selected text left, right, or center.

Insert
The Insert menu makes it easier to place images and markers in the text. The menu
has several other choices, which we do not use.




Choose Insert>Marker when you want to make it easier to find specific information on
a long text page. An example is the list of winter recreation programs. Using a 2-Column
Multipurpose form, a table listing the programs appears at the top of the web page, with
the text describing each program appearing below. Clicking on a specific program title,
jumps you to the program description in the text.




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Follow these instructions to insert a marker in the free-form text area of the 2-Column
form:
8. Place the cursor to the left of the text you want to mark.
9. Click Insert>Marker.
   The Format Marker dialog box appears.




10. Type in a short marker name. Click OK.
11. In the appropriate Link Name / Mailto cell, type #<marker name>.




Tab Bar
The Tab Bar behaves the same way a tab bar does in a word processing document.
You can set tabs and indents to format your text.

It is important to remember, however, that the Web doesn't understand tabs. First
Class does render tabs in a Web-readable format, but that format is rendered
differently on different platforms and in different browsers. The best bet is to use
initial indents for bulleted lists and the like, as this renders relatively uniformly. What
we recommend against is attempting to line up multiple columns using tabs. This
just doesn't work well.

Tip: To create tables, use the 2 or 4-Column Multipurpose Table Form.




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            Formatting Images?

You can do simple formatting on an image pasted into the free-form text area in a
VTH form.
12. Click on the image you want to format.
    The image turns into a cross-hatched box, as in the example below.




                                         Format Image Toolbar




Also, the Format Image Toolbar appears.




Other Size
The Other Size pull-down menu allows you to choose, in percentages, the scale of
the selected image. Of course, for the best quality, it makes more since to have your
image the correct size to begin with.




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Click Other Size if you need more precise options. The Format Image dialog box
appears.




Make Link
The Make Link button creates a link to the selected image.
13. Click on the Make Link button.
    The Format Link dialog box appears.




14. Type or paste in a link in the Target URL box. Here are sample formats:


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15. licenses
    /Gen/MarlboroughMA_MayorOffce/index
    http://www.ma.gov
    mailto:randy@virtualtownhall.net
16. Choose Use Same Window from the Window drop down list.
17. Click OK.
    The Make Link icon appears to the left of the image you selected for the link.
Alignment
The default alignment of an image is inline center. The Alignment pull-down menu
allows you to choose how the text in message body interacts with the image.




There are five alignment options to choose from:
Right: The image will appear at the right-hand side of the page, with the text on the
left-hand side aligned to the top of the image.
Left: The image will appear at the left-hand side of the page, with the text on the
right-hand side aligned to the top of the image.
Inline Top: The image will appear on the same line as the text (text before and
after the image), with the text itself aligned to the top of the image.
Inline Center: The image will appear on the same line as the text (text before and
after the image), with the text itself aligned to the middle of the image.
Inline Bottom: The image will appear on the same line as the text (text before and
after the image), with the text itself aligned to the bottom of the image.




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            Create, Edit, Delete Calendar Event?

This tutorial walks you thorough the basic steps of creating a calendar event. If you
have further questions, contact our customer support line at (207) 772.7324 ext
228, or send a Support question, and we will be happy to assist you.
Creating a Calendar Event
1. On your VTH desktop or in the Digital File Cabinet, open the calendar in which
   you want to create a calendar event.
2. Double-click in the white area beneath the appropriate date.
   A calendar event form will appear.




3. Enter information in the following fields:
   •   Subject of Event
   •   Starts at
   •   If you check the Include box, information you enter in the Ends at field and
       Duration field appears on the website.


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       Tip: Remember that public meetings rarely end on time. If there is a question
       of the ending time, leave it off the website. We have included this field for
       other types of events, such as internal scheduling of meeting rooms and for
       group calendaring. If you leave the "Ends At" field blank, it will not show up
       on your Website.
   •   Location
   •   Color
       Tip: Choose only light colors, as the color will appear behind the link text on
       the Website. Darker colors often obscure the text and residents are unable to
       read it easily.
4. Click the Update Website button at the top of the form.
   Your event is now posted to your Web site.
Adding an Agenda to the Calendar
You may want to add an agenda, or other information, to the calendar event. This
information makes the calendar a more powerful tool for informing the public.
Normally, you add the agenda after you create the event.
1. Copy the agenda or other text from a source document, such as a word
processing document.
2. Open your calendar and Double-click on the appropriate event to open it.
Tip: It is important that your mouse be positioned over the original event to make
sure you don't create a completely separate new event. If you have not yet created
the event, you can create a new event.
3. Paste the agenda into the free-form text area.
4. Click the Update Website button at the top of the form.
Your event is now posted to your Web site.
Note: In order to send the agenda out through Email Subscriber, post it to the
Agendas folder. There should an icon in your VTH mailbox labeled Post Meeting
Agendas (or, if you have multiple agenda categories, "Post Selectmen Agendas,"
etc.).
If you do not have Agenda stationery, contact us at 207.772.7324 ext 228 and we
will give you some.
Deleting a Calendar Event
What do you do if an event is cancelled or you created a calendar event by mistake?
Delete it!
1. Open the calendar.
2. Highlight the appropriate event.
3. Click the Delete key or the Trashcan icon.
4. Close the calendar.




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            Insert Links Into My Page?

Inserting links into the text of a web page increases the usefulness of that page.
Hypertext linking is the power of the Internet--zipping from one place to another at
the click of the mouse.
Follow these instructions insert a link into text:
1. In VTH, open the web page where you want to insert the link.
2. Select the text on your page that you want to turn into a link.
3. From the Color menu, select blue.
   FirstClass underlines links but you have to add the color. Underlined blue test
   alerts the website visitor that this is a link.




                                                                                     Make Link



                                                                                    Color Menu




4. Click on the Make Link icon.
   The Format Link dialog box appears. You can either type or paste the URL you
   want the link to point to.




5. Choose Use Same Window.




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6. You also have the option of linking to a specific paragraph within a page by
   setting a "marker" at the beginning of the intended location,then including the
   pound sign (#) before the name of the marker in the link target.
7. Click OK.




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             Work With Pictures?

Pictures are not required in a municipal website but they are highly recommended. You
want to encourage residents to visit your website and, believe it or not, including pictures
of staff and important landmarks does that.
However, too many pictures or pictures that are too large slows down the site driving
visitors away. Here are some tips for using pictures to your advantage.
Image Processing Software:
The first thing you will need is a program that allows you to manipulate, change, scale,
and save graphic files in Web-friendly formats. Programs like Adobe Photoshop®,
Painter™, or Microsoft® Paint (for the truly desperate) are examples. Often, the software
that comes with your camera will allow you to change the size or scale of your photos.
Capturing Images:
The next thing you will need is a way to capture the images themselves. A digital camera
and/or a scanner are good investments if you plan on working with digital images. If you
are either unwilling or unable to acquire hardware, you can always have photographs
scanned and digitized at a local "Copy Shop." Either way, take lots of pictures if you can.
The more you have to choose from, the better your final product will be.
Formatting Images:
This may sound obvious, but when formatting images for the Web it is important to
remember that The Web is Not Print. images formatted for print media are too large and
at to high a resolution to work online.
For example, a town seal measuring 2" X 2" on letterhead at 1200dpi (standard print
resolution) pasted directly to the web would measure 33" X 33" at 72dpi (standard screen
resolution) and would take several hours to download on a modem. This would be bad.
Although there are a number of graphics formats viewable on the Web, we recommend
using either Portable Network Graphics (.png) or JPEG (.jpg) formats.
File Size:
The larger the file size, the longer the image takes to load. If at all possible, we
recommend not letting an individual image exceed 35K, unless the size is important. This
is a maximum range, as you will find that most reasonably-sized images fall in the 20K
range.




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The image below (A photograph of Rochester, NH), for example, is 22K:




Viewable Size:
We recommend that no image be larger than 600 pixels in width. Aside from the fact that
an image larger than that would also have an enormous file size, pictures larger than 600
pixels wide will start to negatively affect the way your pages look.
The 300 Pixel Rule:
The 300 Pixel Rule is a standard that we have enacted based on viewability, file size, and
how an image fits in with the rest of a page. On certain forms, such as Slideshow form,
images in the Picture (URL) Name field are set at 300 pixels wide. This does NOT affect
pictures pasted into the message body of any form, document, or Email. It ONLY affects
pictures called from that field on these specific forms.
What this means, is when you are formatting an image for a slide show form or
department home page form (in the green box ONLY... you can paste images of any size
into the message body), you need to make your image 300 pixels wide.
Helpful Hint: For images that are smaller than 300 pixels wide, you should not scale
them up. As you might have noticed, the quality goes downhill fast. All you need to do is
to increase the "Canvas" size rather than the "Image" size. The language that I've just
used is specific to Photoshop, however. Read the manuals that come with your image
processing software to find the appropriate action for you.




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            Getting More Help

There are several options for getting help with FirstClass problem.
   FirstClass has a Help function on the Main Menu.
   There is a Help icon on your VTH desktop.
   There is a VTH FAQs & News icon on your VTH desktop.
   Call or e-mail our Customer Support. 207.772.7324 ext.228
   Related Publications
   •   Editing & Creating Web Pages - documentation of all he VTH forms
   •   Getting Started Guide - covers the VTH basics
   •   Getting the Most Out of VTH - covers questions of what content to include on the
       website and how to publicize it
   •   Email Users Guide - for VTH customers using FirstClass as their email software




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