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					Young at Art, incorporating the Belfast Children’s Festival

FRONT OF HOUSE MANAGERS
Outline:
Young at Art is an arts charity for children and young people, and the organiser of the Belfast Children’s
Festival. Its vision is to make life for children and young people (0 – 18 years) as creative as possible
through engagement with the arts. Its core aims are:
      To ensure quality of provision and delivery
      To encourage opportunities for inclusion and participation
      To encourage the development of the arts infrastructure for children and young people
      To increase quality of management
Its activities are an annual international festival, complemented by a year-round programme of touring,
outreach and development projects.

The key activity is the festival - an annual international arts event for children under 14 years, their families,
schools and youth groups, offering theatre, puppetry, music, story-telling, literature and visual arts in a mix
of performances and participatory workshops. The festival presents a balance of work from Northern
Ireland, the UK and international work, attracting over 11,000 children and adults each year to its events.

Front of House Managers are key positions within the festival, both presenting the public face of the festival
and Young at Art. This is a unique opportunity for motivated team players with previous customer care
experience and excellent organisational skills to work in the field of arts for children and young people.

The organisation undertakes projects to encourage access to and participation in the arts throughout
Northern Ireland which includes an affiliated schools programme alongside projects working with
marginalised and disadvantaged groups.

In addition the organisation works to raise the regional and international profile of the arts for children and
young people and has an ongoing commitment to the creative needs of young people over 12 years
offering training, exhibitions, showcases, volunteering opportunities and consultancy.

The next Belfast Children’s Festival takes place from 22nd – 31st May 2009.

Location:               Front of House Managers will be based at various venues throughout Belfast

Working Hours:          Front of House Managers – part-time (flexible hours to be negotiated), long hours
                        anticipated during Festival period.

Payment:                £8.50 per hour

Contract:               This is a fixed term freelance contract (length of contract to be negotiated)

Expenses:               Expenses reimbursed where reasonably incurred and properly documented.
                        Approved mileage reimbursement for work-related travel by claim form.

Young at Art is a not-for-profit organisation. It operates a range of policies that respectively promote
equality, health and safety and the protection of children from harm and the well-being of volunteers. All
candidates for this post are expected to be committed to upholding these policies and additional checks
may be required for the successful applicant.
                                                                                            January 2007
                                                                                          Revised: February 2008

                 Job Description – Front of House Manager (freelance contract of services)

Role:
Front of House Managers will play a key role during the annual Belfast Children’s Festival, presenting the
public face of the festival and ensuring the Front of House operates in a friendly, smooth and efficient manner.



Responsibilities:
    Overseeing and managing teams of volunteers for designated events, allocating tasks to individuals
      where necessary.
    Overseeing the box office, ticketing and admissions for designated events including receiving, settling
      and returning cash floats.
    Ensuring that he/she has detailed knowledge of venue layout, its exits and the location of all safety
      equipment.
    Ensuring patrons are well looked after from when they enter the venue until they leave.
    Ensuring all patron information is captured consistently prior to and after events.
    Encouraging a welcoming, enthusiastic and upbeat atmosphere amongst the volunteers.
    Overseeing merchandise sales during events.
    Compiling event reports for daily submission.
    Overseeing and implementing evaluation systems for events.
    On-site implementation of Health and Safety, Child Protection and Customer Care policies.
    Reporting and recording any incidents, accidents or irregularities as appropriate.
    Liaison with Artists, Venue Staff, Young at Art Management on all matters relating to the event.

The Front of House Manager will report directly to the Young at Art Administrator taking all instruction for
timetabling, attendance and codes of conduct.



Essential Skills and Abilities
    Excellent Customer Care and experience in dealing with the public.
    Able to work on a shift basis, including evenings and weekends.
    Able to be proactive and take initiative when required.
    GCSE in English and Maths or equivalent.



Desirable Skills and Abilities
    Experience within the arts, festivals, event or venue management.
    Experience managing staff or volunteers.
    Cash-handing experience.
    A current First Aid certificate and Health and Safety awareness.




Personal Attributes
    A committed and reliable team player.
    Flexible, open-minded and adaptable, a quick and calm thinker.
    Appreciative of the rights of children and young people.
    Interest in and enthusiasm for the arts.
    Trustworthy and honest.
    Commitment to training and induction.
                                                                                          Updated February 2008



                                    BELFAST CHILDREN’S FESTIVAL STAFF
                                    APPLICATION FORM


Please complete in full, writing clearly and in block capitals.
Applicants must be aged 18 or over.

Please return your completed application in an envelope marked “CONFIDENTIAL” to Belfast Children’s
Festival Staff Application, Young at Art, 15 Church Street, BELFAST BT1 1PG. The equality monitoring
form and criminal convictions declaration form should be returned with the application in two separate
envelopes. Applications by email will be accepted and must be completed using the original MS Word
application form.

The deadline for completed forms to be received is 12.00pm on Tuesday 24th March 2009.

You will be notified within two weeks of submitting your application if you have been short-listed or not.
The information on this form will be held confidentially and kept secure.

Return to:
The Administrator                       tel:            028 9023 0660
Young at Art                            email:          admin@youngatart.co.uk
15 Church Street                        web:            www.youngatart.co.uk
BELFAST BT1 1PG

Name in Full: _____________________________
Address:        _____________________________
                _____________________________ Post Code: _______________________
Tel No (day): _____________________________ Mobile: ___________________________
Tel No (eve): _____________________________ Email: ___________________________

BEFORE COMPLETING THIS FORM, please ensure you are available for both Induction Training
sessions and two additional sessions for risk / venue assessments. You must also attend an
evaluation session after the festival.

Please indicate below that you understand these conditions and you will be attending by ticking the
boxes:

Training session                25th April   (10am – 4pm)

Training Session                11th May (5pm – 7pm)

Risk / Venue Assessment         times and dates tbc x 2

Evaluation session              4th June     (4 – 5.30pm)

(Please note: some events at the festival may require additional training)
The Belfast Children’s Festival will take place from 22-31 May 2009. Please indicate below when
you are most likely to be available, specifying daytime, evenings, weekends, particular dates if
known.




Please tell us a little bit about your current and past employment or studies. If you have volunteering
experience, please tell us about that as well.




Please tell us why you would like to work for the Belfast Children’s Festival, what special skills and
interests you possess?
Please supply the names and contact information for two referees. These should not be family
members but can be from previous work, voluntary work or studies.

Name:_______________________________               Name:__________________________________
Address: _____________________________             Address: ________________________________
_____________________________________               _______________________________________
Postcode: ____________________________             Postcode: _______________________________
Tel (Daytime): ________________________            Tel (Daytime): ____________________________
Mobile: ______________________________             Mobile: _________________________________



DECLARATION OF APPLICANT

Young at Art is committed to protecting children and young people, and keeping them safe from harm.
It is also committed to promoting equality and discouraging discrimination. Staff, volunteers and
artists are required to comply with its policies on Child Protection, Health & Safety, Equality and
Volunteers.

By signing this form, I agree that if offered work with Young at Art, I will uphold and support all aspects
of its policies as detailed above. I give my permission that my referees may be contacted and that the
information provided may be used to carry out any necessary background checks. I understand that
this information will be held confidentially and may not be used for purposes other than described. I
declare that the information I have given is true and accurate.


SIGNED: ___________________________________ DATE:______________________________


PLEASE NOTE : If this form is emailed you are agreeing to the above declaration but will be asked to
sign a copy of your application for our records.
                                                                                     Updated February 2009




                                  PRIVATE AND CONFIDENTIAL
                                  CRIMINAL CONVICTIONS DECLARATION FORM


The following section is required in accordance with Young at Art’s Child Protection policy. If it is not
completed in full, your application cannot be considered.

Please put in a separate envelope and return with your application form. This information will be kept
confidential and destroyed after information declared on it has been used. If returning by email, this
form will be separated from the application form.


Name in full:                                 _____________________________________

Any previous surnames, forenames used:        _____________________________________

Place of birth:                               _____________________________________

Previous address(es) within the last five years:




Do you have any prosecutions pending or have you ever been convicted at a court or cautioned by the
police for any offence?

                  YES                         NO


If YES, please provide details of all pending prosecutions, convictions, cautions, or bind over orders.
You should include “spent” convictions and if possible, the offence, approximate date of court hearing
and the court which dealt with the case.
                                       PRIVATE AND CONFIDENTIAL
                                       EQUALITY MONITORING QUESTIONNAIRE


Young at Art provides equality of opportunity for all volunteers. Recruitment is based on the application form and
excludes consideration of an applicant’s beliefs, political opinion, gender, race, marital status, age or disability.
To demonstrate its commitment to equality, Young at Art needs to monitor all applicants. This is not a
compulsory form however your information will give us a true picture of the effectiveness of our policy.

Please put in a separate envelope and return with your application. This information will be kept confidential and
destroyed after information declared on it has been used. If returning by email, this form will be separated from
the application form.

This form is confidential and will not be used for selection purposes.

Regardless of whether we practice religion, most of us in Northern Ireland are seen as either
Protestant or Catholic. Please tick the box most appropriate to you:
I am a member of the Protestant Community

I am a member of the Roman Catholic Community

I am a member of neither the Protestant nor
the Roman Catholic Community

Please indicate whether you are:          Male                      Female

Please describe your ethnic origin by ticking the appropriate box below:

Bangladeshi                                       Irish Traveller

Black African                                     Pakistani

Black Caribbean                                   White

Chinese                                           Indian

Other                             (Please Specify)

Marital Status

Married                  Single                   Widowed                   Divorced

Under the Disability Discrimination Act 1995 a person is considered to have a disability if he/she has
or has had a physical or mental impairment which has a substantial and long term effect on his/her
ability to carry out normal day-to-day activities. Do you consider that you meet this definition of
disability?

Yes                               No
If YES please state the nature or effects of your disability.
__________________________________________________________________________
NOTE: It is a criminal offence under the legislation for a person to ‘give false information in
connection with the preparation of the monitoring return’.