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									Q&A: Access

1.      How do patrons browse, search, sort, and read EBL ebooks?

Ebooks can be read online or downloaded to a PC or laptop. They can also be transferred to a
Palm PDA. Library patrons are typically authenticated by IP-range/proxy validation through
the library’s OPAC. EBL uses Adobe Acrobat 6.0.

Patrons can browse, search and sort ebooks by numerous criteria -- title, author, keyword,
publisher, ISBN, call number, publication date, full-text, and more. Patrons can browse ebooks
free of charge for the first ten minutes per title.

2.      Can multiple patrons read an EBL ebook at the same time?

Yes. Most titles in EBL are sold for multiple concurrent access.

3.      Can patrons search any EBL titles or just those their library owns?

If you wish, you can make any EBL ebook available for search and browse by your patrons,
whether or not you have purchased it for your collection. Or you may prefer to show only those
titles that you own.

4.      How do libraries provide access to EBL ebooks?

Access is provided via 856 links in the library’s OPAC or by URL. When using 856 links,
patrons navigate directly to the ebook they requested on EBL.

5.      Does EBL offer a choice of access models?

EBL has three different access models, the most common of which is Non-Linear Lending™.
Optional models include a Textbook Lending model and Unlimited Access model -- for
reference materials and content with specific circulation requirements.

Non-Linear Lending™

        Non-Linear Lending ™ provides multiple concurrent accesses to content, according to
        librarian settings. Each "copy" of an ebook purchased via Non-Linear Lending ™ allows
        up to 325 loan instances per year. After 12 months , the 325 loan instances automatically
        renew at no additional cost.1

1 Libraries purchasing additional ebook copies via Non-Linear Lending™ receive 325 annual loan instances per
copy purchased (e.g.: two copies = 650 loan instances).

         EBL’s Textbook Lending model functions the same way as Non-Linear Lending ™ but
         access is limited to a maximum of three simultaneous users.

Unlimited Access

         Unlimited Access ebooks have no restrictions on number of loan instances or number of
         simultaneous users allowed.

6.       Are there other ways to use EBL ebooks?

EBL Short-Term Circulation (EBL Rental)

         Short-Term Circulation is a pay-per-use model. It can function as Inter-Library Loan
         (ILL) alternative or as a demand–driven acquisition tool. Short-Term Circulation
         provides access to a single user for a specified period of time. For example, one-day/one-
         user rentals cost a small a percentage of the total ebook list price2.

Electronic Reserve and Course Packs

         Each ebook purchased via Non-Linear Lending™ gives the library one free chapter for
         e-reserve or course pack use. The ebook remains in circulation and the chapter’s use
         does not count against the library’s 325 loan instances. Additional chapters can be
         purchased and added to the e-reserve and course pack systems at per-chapter prices.

7        How did EBL choose 325 loan instances per year for its Non-Linear Lending ™ model?

Publishers have indicated their acceptance of 325 loan days as an approximation of a typical
year’s use of a book within a multiple-concurrent access framework.

8.       What constitutes an ebook loan instance?

A loan instance is defined as access by an individual patron within a 24-hour period that
exceeds the free ten-minute per-title browsing period. Librarians can adjust settings in EBL’s
management portal, LibCentral, to regulate the flow of patron use.

9.       How many times can a patron access an ebook during a loan instance?

When an ebook is accessed online, each loan instance consists of 24 hours. A patron can access
an ebook as many times as desired during the 24-hour period without incurring additional loan

2 Pay-per-use prices are set by publishers as a percentage of list prices and vary according to title. EBL suggests the
following pay-per-use pricing as a guideline: one day = 10-15% of list; one week = 15-20; two weeks = 20-25; and
four weeks = 25-30%.
10.       What happens if an ebook reaches 325 loans?

EBL’s management portal, LibCentral, includes alerting services to notify you at specified usage
intervals. You can set up your preferences so that EBL will manage expiring ebooks for you.
For example, you can:

         Permit an ebook to expire until the end of the year, when its 325 loan instances will
          renew. In this case, the ebook will be unavailable until the next lending year begins.
         Purchase an additional copy of the book. This will give the library 325 more loan
          instances in this and subsequent years. Purchasing can be automated or mediated by a
         Initiating a Short-Term Circulation (EBL Rental) of the ebook to fulfill a specific demand
          niche. Rentals can be mediated or non-mediated and can be invoiced to the library or
          paid by the patron, as per library settings.

11.       What happens if the library does not use its 325 loans?

Libraries receive 325 annual loan instances per ebook copy purchased. These renew one year
from the ebook purchase date at no charge. However, unused days can not be carried over
from year to year.

12.       How is access managed for downloaded (off-line) content?

EBL allows you to specify ebook borrowing periods by content type. When a loan expires for
an ebook that has been downloaded, the user’s access automatically “turns off” until they
renew. When a patron downloads an ebook from EBL, the number of days set by the library is
subtracted from the total loan period (325). If a patron uses the “check-in” function within
Adobe Reader before the end of the loan period, any remaining loan days are credited back to
the library.3

13.       How are electronic reserve lending periods determined?

Librarians select appropriate lending periods for e-reserve books and chapters using
customized settings in EBL LibCentral.

14.       Is EBL accessible for patrons with disabilities?

Yes. The portal is designed to be navigated by patrons with visual disabilities. Ebooks are also
enabled with read-aloud functionality within Adobe Acrobat and EBL’s online reader.

  If a patron accesses that same title online or tries to download again during the original loan period, no additional
days are subtracted from the total loan instances.
Q&A: General

1.     What differentiates EBL from other ebook providers?

EBL offers a variety of innovative and flexible ways for libraries to purchase and use ebooks,
tailored specifically to the needs of university and research librarians and their patrons.

EBL provides title-by-title selection of recent and relevant ebooks for multiple concurrent access
and electronic reserve, as well as offering chapter-level lending and course pack tools.

Libraries have optimal control over their selection and budgeting processes – without
purchasing anything that their patrons do not need.

2.    Does EBL provide a platform for library administration, acquisition, and collection
management of ebooks?

Yes. EBL LibCentral provides a wealth of functionality and customization options for librarians
– including usage statistics reporting, invoices, and alerting services.

3.     What is EBL’s collection policy?

EBL seeks authoritative content in a broad range of disciplines, with a particular focus on recent
and relevant ebooks.

4.     Can patrons browse, search, and sort ebooks on EBL?

Patrons can browse ebooks free-of-charge for up to ten minutes before initiating a loan. They
can search ebooks by title, keyword, publisher, ISBN, subject, and/or full-text and sort their
results by publication date, call number, and/or other criteria.

5.     Can ebooks be copied, pasted, and printed?

Patrons can print up to 20% of an ebook’s total content and can copy and paste up to 5%.

6.     What happens if a patron wants to print more than 20% of an ebook?

EBL will soon add an ebookstore link enabling patrons to purchase ebooks in their entirety or
by the chapter. Patron-owned books or chapters can be downloaded and are accessible to the
patron in perpetuity. Electronic reserve chapters also have additional print rights.

7.     Can patrons print course packs?
Yes. Course packs are purchased individually and allow one printed copy per purchase.

8.     Does EBL provide MaRC records with 856 links?

Yes. EBL provides MaRC records with 856 links. Currently, EBL offers simple MaRC records at
the time of purchase. Soon, we will offer MaRC records via OCLC, either in standard format or
customized to your libraries settings.

9.     Is EBL Open URL compliant?

Yes. EBL is Open URL/Z39.50 compliant.

10.    Does EBL provide downloadable usage statistics?

EBL LibCentral provides downloadable usage statistics compatible with Microsoft Excel and
other spreadsheet and data applications.

11.    Can librarians track how many loan instances have been used per ebook?

EBL LibCentral provides searchable reporting and alerting systems that track usage of each
ebook your library owns.

12.    Does EBL offer alerting services for ebook expirations and renewals?

Yes. Librarians can create customizable alerts and can choose to automatically purchase ebook
copies as needed for high-demand titles.

13.    Can librarians create distinct ebook access permissions by patron type, e.g.:
undergraduate student, law student, graduate student, instructor, library staff?


14.   Are there different levels of administrative permissions for librarians? Can these be
changed as needed?

Yes. Librarians can approve and modify staff roles and permissions online at any time via EBL

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