SBC Dedicated Voice Access and PRI by nsr11162

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									                                                   U. S. General Services Administration
                                                        FTS Long Distance Modification
                                                                      Los Angeles MAA
                                                                           October 2003
                                                                       Redacted March 2004



                   SBC Dedicated Voice Access and PRI


SBC Dedicated Voice Access (DVA) is a digital voice service that provides
dedicated access to voice trunking. DVA improves the efficiency and economy of
long distance service based on call volume. DVA will help streamline incoming and
outbound calls and lower costs.


DVA channels the power of data circuitry to maximize the power of voice
communications, creating a streamlined, efficient, and economical method to handle
the telephone traffic into and out of the Government’s call centers.


DVA can be scaled to fit the size of any Government agency operation. SBC’s DS1
DVA option permits 24 simultaneous calls, and if ISDN PRI with DS1 is selected,
advanced calling features, such as Caller ID from the central office, can be
incorporated into the agency’s communications center. The DS3 DVA package
enables agency employees to conduct 672 simultaneous calls.


Dedicated Voice Access service is all digital. It is available in standard access
bandwidths of DS1 (1.544 Mbps) and DS3 (44.736 Mbps). Each DVA-DS1 can
accommodate up to four trunk groups configured based on agency needs.
SBC assigns voice trunk groups to the dedicated access facilities based on agency
requirements in these bandwidths. The agency controls or designates the trunk
group arrangement, whether it is the originating outbound voice or terminating toll-
free service. The DVA transport facility handles calls made on these voice trunks,
bypassing the local switch. The agency designates overflow calls to other trunk
groups or to switched access.




                                 Technical Volume - 1
                        Dedicated Voice Access (DVA) and PRI
                           PROPRIETARY AND CONFIDENTIAL
                                                      U. S. General Services Administration
                                                           FTS Long Distance Modification
                                                                         Los Angeles MAA
                                                                              October 2003
                                                                          Redacted March 2004



Features and Benefits
SBC’s DVA product gives the Government these benefits and features.
Cost Control—keep communications costs low without reducing capabilities. Flat-
rate pricing helps budget expenses each month.
Current Technology—replace aging, outmoded communications system with a
higher level of telecommunications quality than analog lines currently provide.
Reliability—ensure communications continue under extreme conditions. Dedicated
services always have the connection needed whenever it’s needed.
Simplicity—simplify system administration and maintenance with a consolidated,
direct bill for dedicated voice trunking access.
Stability—develop a reliable and scalable solution to match the agency’s unique
requirements. Select the appropriate bandwidth for each agency’s long distance
and toll free needs.


Features of DVA include--
   •   Economic Dedicated OV and TFS—Outbound voice (OV), known as "1+," is
       direct dial long distance service. Toll-free service (TFS) offers "reverse-billed"
       calling to a nationally recognized telephone number (800, 888, 877, 866).
       Direct outbound voice calls over SBC's DVA are less costly than switched
       rates. With TFS, calls can be received from anywhere in the continental
       United States and Canada with no charge to the client calling. These calls
       also are less expensive (based on minutes of use) on DVA compared to
       switched rates.
   •   Digital Clarity—DVA is an SBC long distance transport service and voice
       trunking is its specific application. It is all digital and a dedicated service that
       is available in DS1, DS3 and fractional T1 increments. Generally known as
       dedicated access lines (DAL), DVA is the specific name for SBC's long
       distance DAL supporting its dedicated voice services. It is the underlying

                                  Technical Volume - 2
                         Dedicated Voice Access (DVA) and PRI
                            PROPRIETARY AND CONFIDENTIAL
                                                     U. S. General Services Administration
                                                          FTS Long Distance Modification
                                                                        Los Angeles MAA
                                                                             October 2003
                                                                        Redacted March 2004



       dedicated transport facility that supports dedicated voice applications. It is
       the way to receive great long distance calling rates with digital clarity.
   •   Dedicated Facilities—DVA is a transport service with a specific application:
       voice trunking. SBC will act as the Government’s agent in the ordering and
       provisioning of the local access. SBC orders DVA with dedicated toll-free
       service (DTFS) or dedicated outbound voice service (DOVS). SBC also
       coordinates and completes the provisioning and billing of this service.
   •   Consolidated Services—With DVA, SBC assigns voice trunk groups to the
       dedicated access facilities based on Government agency requirements.
       Each agency controls or designates the trunk group arrangement (whether
       OV or TFS). One-stop ordering and billing allows the agency to control its
       high volume calling needs while dedicated facilities provide exclusive use of
       the call trunks and access facilities.

Expanded Transport Options for Growth
The following options are available with SBC’s long distance DVA service:

DS1—DS1 sets the standard for reliable, relatively high-volume requirements,
allowing 24 simultaneous calls. Operating at 1.544 Mbps, DS1 service lets you
combine both inbound and outbound voice traffic and link remote sites to a host.

DS3—DS3 service is best for extremely high-volume requirements (handling as
many as 672 simultaneous calls). DS3 service operates at up to 44.7 Mbps
(equivalent to 28 DS1 circuits), and provides a cost-effective access solution to
consolidate multiple DS1 voice trunks.




                                 Technical Volume - 3
                        Dedicated Voice Access (DVA) and PRI
                            PROPRIETARY AND CONFIDENTIAL
                                                    U. S. General Services Administration
                                                         FTS Long Distance Modification
                                                                       Los Angeles MAA
                                                                            October 2003
                                                                       Redacted March 2004



Applications
Here are some applications of SBC’s long distance DVA:


Call Center--To keep Government agencies successful, each must effectively
manage its call center staff to provide the optimum support to its clients. With
Dedicated Voice Access, an agency can manage its call center by improving
efficiency of call volume forecasting, staff scheduling and performance tracking.


To give a Government agency the best tools to manage its call center, SBC
suggests incoming toll-free calls using DVA. DVA offers "reverse-billed" calling for
toll-free callers. The agency can receive calls from anywhere in the United States
and Canada with no charge to the person calling. Toll-free service on DVA is less
expensive than switched service.


By using DVA for toll-free service, an agency can evaluate its call center staff,
processes and technology. The analysis of this information can help improve call
center work flow and processes.


Management of Multiple Call Centers of Relatively Equal Size--DVA helps
improve billing and quality of service, especially if an agency’s call centers are
equivalent in size and traffic flow. Where high volume calling patterns allow
prediction of long distance charges each month, DVA will make the accounting
much easier by streamlining the process.


To streamline a unified billing system among all agency call centers, SBC suggests
more effective billing management using DVA. DVA allows the collapse of all traffic
from the agency’s call centers into one easy-to-read ledger and production of just
one bill to pay.

                                 Technical Volume - 4
                        Dedicated Voice Access (DVA) and PRI
                           PROPRIETARY AND CONFIDENTIAL
                                                    U. S. General Services Administration
                                                         FTS Long Distance Modification
                                                                       Los Angeles MAA
                                                                            October 2003
                                                                       Redacted March 2004




The improved quality of service from DVA, in addition to an easier billing
methodology, streamlines the business end of the Government’s call centers
because the staff can easily verify traffic patterns seen from month to month.


Integrated Voice Networking--Business growth and continual change virtually
mandate seamless operations within the agency’s voice network. Additionally, the
next client could be calling from 5 or 500 miles away. Integrating the agency’s local
and long-distance service streamlines customer services.


To provide the fastest response to callers, SBC suggests network consolidation
using DVA. The ISDN PRI option with DVA DS1 provides an all-digital service.
Consolidated signaling, which is an inherent feature of ISDN, accelerates the setup
and release of calls, so more calls can be answered and addressed in a day. SBC's
local and long-distance services give the Government a platform to work with its
clients no matter where they are located.


By consolidating an agency’s voice network and moving it to an all-digital format, the
Government will have a clearer view of its agencies or agency’s clients: where
they're located, when they call, how long it takes to answer questions or redirect the
call. The network resources allow handling of more calls on a daily basis.


Digital Upgrade--Digital service can be more economical and reliable than analog
trunks, solving the need to provide faster service to callers. Digital service also
capitalizes on the features in the SBC network central office automatically using the
ISDN PRI option. With Caller ID (which is automatically received), agency
representatives may glean information about callers even before they pick up the
phone.

                                 Technical Volume - 5
                        Dedicated Voice Access (DVA) and PRI
                           PROPRIETARY AND CONFIDENTIAL
                                                    U. S. General Services Administration
                                                         FTS Long Distance Modification
                                                                       Los Angeles MAA
                                                                            October 2003
                                                                       Redacted March 2004




To provide faster service to callers and employees whose jobs require heavy calling,
SBC suggests analog line replacement using DVA. And, the ISDN PRI option of
DVA provides a seamless digital connection from a PBX to the public switched SBC
network.


The economy of digital service over analog in high-call-volume arenas, combined
with the ease of connection with the SBC central office, strengthen the
Government’s communications ability with clients.


Dedicated Access--
   (a)   SBC supports the following network requirements for Switched Voice
         Service:
         (1)   T1 and Fractional T1 channelized with ESF (Standard: Bellcore Pub:
               SR-TSV-002275; ANSI T1.102/107/403)
         (2)   ISDN PRI (Standard: ANSI T1.607 and 610)
         (3)   T3 and Fractional T3 channelized (Standard: Bellcore Pub: GR-499-
               CORE)


Price Methodology
Dedicated Voice Access is priced by access type: DS1, DS1 PRI, and DS3. The
monthly recurring charge is switch-center specific with all NPA/NXXs served from
the same wire center having the same access price. The non-recurring charge
(SIC) also is priced by access type.




                                 Technical Volume - 6
                        Dedicated Voice Access (DVA) and PRI
                           PROPRIETARY AND CONFIDENTIAL
                                                 U. S. General Services Administration
                                                      FTS Long Distance Modification
                                                                    Los Angeles MAA
                                                                         October 2003
                                                                    Redacted March 2004



Three service connectivity arrangement options are available:
•   Meet at Prem (premises)
•   Meet at SWB (serving wire center) –
•   Meet at POP (point of presence)


There is no Mileage component to the DVA/PRI service.


SBC also offers Access Adaptation Function (AAF) connection interfaces for its
Dedicated Access services. The AAFs are offered at a one-time-charge (SIC) with
no recurring monthly charge applied.




                                Technical Volume - 7
                       Dedicated Voice Access (DVA) and PRI
                          PROPRIETARY AND CONFIDENTIAL

								
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