Internal Use Only
Completion Date Accepted Reason
Cheque Postal Order
Subject Access Request Form
***Your application will be returned if you don’t complete all sections***
***Please enter details in block capitals***
Mr Mrs Miss Ms Dr
Telefónica O2 UK Limited Full Name:
Arlington Business Centre
If you’ve got any questions about your request or
what you can and can’t have, please see the
common questions sheet.
Mobile Number: Contact Number:
Calls From To To a Specific Number or Country Code
Account Notes From To Concerning
Other (use the back of the form if you need to)
How would you prefer your information? (please select one)
Printed paper copy CD_ROM
Payment (if not previously sent)
I have enclosed a cheque/postal order for £10.00 made payable to Telefónica O2 UK Limited
Special invoice needs (tick if applicable)
Declaration (must be signed)
Please send me a copy of the requested personal data Telefónica O2 UK Limited hold on file about me. I
am the account holder/owner of the mobile phone(s) I am asking about.
(Check all sections above are complete)
Checklist – have you remembered to include:
Payment Proof of ownership Written Authorisation (If required)
Why do I need to send a form or write to request my information?
It’s a legal requirement that requests are made in writing.
What information can I ask for?
You can ask for any information we hold about you but be as specific as possible. If you only need
details of calls for a few weeks, provide the date range. If you want correspondence about an
upgrade please tell us. If you simply ask for “everything”, it’ll take longer for us to get back to you.
Please note that we can’t provide information about incoming calls, where you were when you
made a call or the content of text messages.
My phone has been lost or stolen. Can I get my contact list?
No, we don’t store information held on your handset – this includes things like photos, videos and
text messages as well as contacts. If you have the Bluebook service on o2.co.uk you may be able
to recover information from your Bluebook account.
Can I get calls I’ve made to just one particular number?
Yes, if you’re on Pay & Go and need details of calls to a particular number then ask for just these
calls and provide the phone number. We can only provide outgoing call information not incoming
If you’re on Pay Monthly then you can view your previous bills online via My O2 or request copies
through our customer service team, so there’s no need to send this form.
I’m a Pay Monthly customer. Can I get the information sent to another address?
No, we’ll send the information to the account address.
Who do I make the cheque or postal order out to?
Please make all payments payable to Telefónica O2 UK Limited.
My number is on Pay & Go. How do I prove I own it?
If you haven’t registered your number then send a copy of your purchase receipt. This must be for
your SIM card, not your handset, and it must show the show the mobile number. Hand written
receipts won’t be accepted.
If you’ve previously registered your phone with us we don’t need a copy of your purchase receipt;
however we will only provide information from the date that you registered it.
The phone is in someone else’s name but I use it. Can I get any information?
Yes, but we need written authorisation which is signed and dated from the named person on the
How will I receive the information?
We send information via registered post so a signature is required. If no one’s in, a card will be left
with details on how and where you can collect it from.
You can choose to receive your information on paper or on CD-ROM. You may want to consider a
CD-ROM if you’re asking for a lot of information.
I’ve received a letter saying I can’t have any information. Why?
It’s likely you can’t prove you own the number. We take security of customer data very seriously
so until we’re sure we’re sending information to the correct person we won’t disclose anything.