Access Report Form Process by nsr11162

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                                     Access Report Form Process
After receiving notification of an access problem via the Access Report Form (http://www.adacompliance.sjsu.edu/ADA/form.htm), the
following process steps will be taken according to an assigned priority rating.

Priority Rating Definitions:




    Emergency                                      Urgent                                        Routine
                                                                 Definition: Problem                           Definition: Problem
                   Definition: Problem
                                                                 severely prevents access                      does not completely
                   compromises safety;
                                                                 but is not a safety issue;                    prevent access; the fixing
                   needs immediate
                                                                 problems should be fixed                      of problem would
                   attention.
                                                                 as soon as possible.                          increase/improve access.



                                                                 Example: Broken
                   Example: Large fallen                         automatic door; object                        Example: No signage;
                   branch in walkway;                            blocking automatic door                       unclear/incorrect
                   broken elevator.                              button; disabled parking                      signage.
                                                                 blocked; etc.




 
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                                            Physical Access Barrier Process Flowchart 
       
   User reports physical
                                          Access report form received by ADA Compliance Office staff and assigned a priority rating.
  access problem directly
       
   to ADA Compliance
        Office.
                                                          Priority Ratings: Urgent or Routine                          Priority Rating: Emergency
       


                                     ADA Compliance Office communicates the course of action that will be            ADA Compliance Office reports
                                               taken to person who reported access problem.                          access problem immediately to
                                                                                                                             UPD & FD&O.

                                   ADA Compliance Office submits a work request to FD&O via the i-Service
                                          Desk (FD&O's database used to submit work requests:                       Details of access problem & action
                                                   http://admtma.sjsu.edu/home.html).                                  taken documented in ADA
                                                                                                                      Compliance Office database.

                                       Access problem documented in ADA Compliance Office database.

                                                                                                                          ADA Compliance Office
   User reports access                                                                                                 communicates resolution of the
   problem to FD&O i-             ADA Compliance Office follows up and tracks the status of the work request              problem to person who
Servicer Desk & completes                                    on a weekly basis.                                              reported incident.
   Access Report Form.


                                   Problem not resolved within a month.          Problem resolved within a month.




                Collaborative document                ADA Compliance Office                          ADA Compliance Office
             reporting between FD&O and               discusses problem during                   communicates resolution of the
               ADA Compliance Office.                 monthly FD&O Projects                      problem to person who reported
                                                              Meetings.                                     incident.
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