VARSITY LAKES TRAVEL
From: Mr. Tom Bourke
Received: Tuesday, 10 February 2009 3:01 PM
Just back from my great adventure and a note of appreciation is in order.
For someone who has had very little, prior travel experience until this year and
has listened to many stories of the pit-falls of travel, I have reflected on my
two wonderful experiences this year.
I was made aware of Varsity Lakes Travel when I met Nic Rone through a
business networking breakfast group and he always emphasized that whilst
anyone can book travel on the internet. Only a professional travel agent can
give you the benefit of experience and that almost always leads to lower costs.
When I used a prize of a 2 for 1 cruise with P&O - Auckland to Auckland, earlier
this year, found the "agent" not capable of providing suitable arrangements for
travel to and from NZ and incorporating a short stay in NZ prior to the cruise. A
quick visit to you, Ken, soon had Jocelyn and I flying direct Coolangatta -
Auckland the Auckland - Coolangatta home again. No hassles with getting to
and from Brisbane and both flights at "civilised" times and at very competitive
fares. The travel insurance was also the most competitive and was painlessly
honored when P&O was forced to shorten the cruise by three days.
Then, when I decided to exhibit at Arab Health 09 in Dubai, you not only,
effortlessly organised both travel and accommodation, but were savvy enough
to comment that if I had the time, I could save over $100 by coming home via
Heathrow, London. I was not interested in U.K. but jumped at the chance of a
side trip to Dublin. Not only have I enjoyed a fantastic trip to the town of my
forebears, but I also had to chance to have three productive meetings with
future clients and am in the process of opening an office in Dublin and am
returning in September to exhibit and launch my products at another industry
trade show - all at no additional cost to the fares to Dubai.
You also encouraged me to enroll into the Emirates' Skywards frequent flyer
program with free membership. With the points from this trip, I will receive a
free trip Brisbane/Auckland/Brisbane. Being a Skywards member, I was able to
check-in online, select my seat and print-out a boarding pass. This saved time
at the airports.
At the moment, I am also happy with the arrangements that you are putting
together for our business/family trip to Vietnam. it is looking far more
satisfying than the internet structured itinerary which I presented you with.
Many thanks, again Ken, my introduction to international travel has been a joy
with your expertise and guidance.