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					                        22
                        I
                                        ND   Annual
                         NTERNATIONAL AIRCRAFT
                        CABIN SAFETY SYMPOSIUM
                                              e-NEWSLETTER

14-17 FEBRUARY 2005     SHERATON UNIVERSAL HOTEL, UNIVERSAL CITY, L.A., CALIFORNIA                       WWW.SCSI-INC.COM

EXHIBITORS              HOTEL                 PROGRAM &                    REGISTRATION                         WORKSHOPS
  PAGE   2               PAGE   3               PANELS                           PAGE   12                       PAGE   13 & 14
                                                PAGE   4-11


                                        UNIVERSAL CITY, LOS ANGELES, CA -- As we approach the last few weeks before
                                        the 22nd Annual International Aircraft Cabin Safety Symposium, SCSI and the Executive
                                        Committee are pleased to announce that four of the world’s largest aircraft manu-
                                        facturers have confirmed their presentations. Airbus, Boeing, Bombardier and
    IN ASSOCIATION WITH                 Embraer will each take the stage on the General Assembly floor to address their newest
                                        aircraft. We look forward to hearing about the cabin crew implications of these new gen-
                                        eration of aircraft.
                                                                        Following on the tradition of past Symposia, we will also
                                             SPONSORS                   be honored to hear first hand a survivor’s story, as told by
                                                                        Captain Stein Magne Lian, who was attacked by an
         KEYNOTE ADDRESS BY                                             irate passenger armed with an axe early in summer of
                                                                        2004 while piloting a Kato Air flight. We thank Capt.
   CAPTAIN ALEX DE SILVA                                                Lian in advance for sharing his story with us, and hope
   Divisional Vice President, Safety,                                   that we may learn lessons from his experience that will
       Security & Environment                                           help us in our own training programs.
          Singapore Airlines                                                      Carrying on the theme of helping you build bet-
                                                                        ter training programs, we are also excited to announce
                                                                        that the Symposium will offer eight choices of training
                                                                        sessions and workshops, all of which will earn you a
                                                                        Certificate of Completion for the training received.
         Airbus, Boeing,                                                Additionally, we are offering the opportunity to partici-
         Bombardier and                                                 pate in a live, interactive Hijack Simulation Exercise
            Embraer                                                     aboard an aircraft cabin mock-up with as real-to-life
                                                                        hijacking conditions as you’d want to get. What are the
                                                                        most effective techniques for handling such a situation
                                                                        given the ever-changing goals of those who seek to take
     Hijack Simulation                                                  over an aircraft? Should we alter or adapt our behavior
         Exercises                                                      and responses in correlation to aircraft design changes,
                                                                        increased Flight Attendant responsibilities, and current
                                                                        regulations? Is your cabin training program up-to-date?
                                                                        Whether you need to brush up on basic hijack response
   Captain Stein Magne                                                  skills, ensure your program is current, or evaluate a need
                                                                        for hijack response training at your organization, we are
  Lian, who was attacked                                                confident that you will find this hands-on training experi-
   by an irate passenger                                                ence eye-opening.
    armed with an axe
     early in summer                                      Space in the Hijack Simulation Exercise is limited, and while we will
                                        do our best to accomodate all those who wish to participate, we suggest that you con-
                                        tact SCSI without delay to reserve your seat. The exercises will take place Monday and
  Eight choices of train-               Tuesday nights. Please contact Eduardo Treto at registrar@scsi-inc.com, or at 310-517-
  ing sessions and work-                8844, ext. 1. Alternatively, you may wish to indicate your enrollment in this exercise on
  shops in which to earn                your Symposium registration form. Thank you for your support of the Symposium - the
                                        world’s original forum dedicated to cabin safety, health and security. We look forward to
       a Certificate                    seeing you in a few weeks!
                                                                                                                           1
SYMPOSIUM EXHIBITORS




          HALLDALE
           GROUP
                       2
HOTEL RESERVATION INFORMATION
                   Room                                Rate Per Night
      Single/Double - run of the house
                                                              $139
                                                    ($1 increase from 2003)


                Lanai Room                                   $169
              (King or Double)                        (Single or Double)


         Club Level King or Double                           $179
                                                      (Single or Double)




          Reservation Cut off Date: 21 January 2005
         Note: Symposium Group rate will be honored from 10-21 February
          for those who wish to arrive before or linger after the symposium.

                                 To Make Reservations:
   Be sure to mention you are attending the "Annual Aircraft Cabin Safety Symposium"
                    to get the special symposium rates shown above.

                    To Contact Sheraton Universal Hotel Directly:
                  1.818.980.1212 (Reservations). 818.985.4980 (FAX)




                                                                                       3
GENERAL ASSEMBLY SCHEDULE


                        S   UNDAY


                            1545- ?
                        Exhibitor Set Up
                            1700-2100
                            Registration



                       MO       NDAY


                            0700-0830
                            Registration
                          0730-0815
               Speaker Briefing (main ballroom)
                          0730-0825
          Exhibit Hall: Hosted Continental Breakfast
                        0830-0845
            Symposium Opening and Announcements

                            0845-0925

                  KEYNOTE SPEAKER
                      Captain Alex de Silva
    Divisional Vice President, Safety, Security & Environment
                       Singapore Airlines


                            0925-0940
                              Q&A




                                                                4
                                             PANEL 1
                                 Promotion of a Safety Culture
                                 Moderator: David Lattimore
                           Cabin Safety Investigator, Air New Zealand
                                                 0940-1010
                               "Communication in Aircraft Cabin Safety"
 Dr. Paul Krivonos, Director, Public Sector Management Program and Professor of Communication Studies,
                                California State University, Northridge USA
                                               1010-1040
                                     Refreshment Break in Exhibit Hall

                                                1040-1110
                                            “Safety Culture?”
           Captain Elaine Parker, President Beyond Risk Management, Calgary, Alberta, Canada


                                                 1110-1140
                                         "Prioritizing Staff Safety”
 Dr. Miles Jakeman, Director e-Travel Safe (trading as e-Crew Safe), Kingston, Australian Capital Territory,
Australia and Mr. Trevor Plant, Director e-Travel Safe (trading as e-Crew Safe), Kingston, Australian Capital
                                             Territory, Australia
                                                 1140-1200
                                                   Q&A

                                               1200-1330
                                              Lunch Break
                                        Lunch will be on your own


             T RAINING S ESSIONS AND W ORKSHOPS
                                              SESSION 1
                                               1330-1500
                                         T-1: Arctic Survival
                            Johan Nystrom, Safety Training Supervisor, Finnair

                                                1330-1500
                     T-2: Behavioral Assessment of Threat Skills (BAT) Training
Bud Williams & Steve Waltrip, Aviation Safety and Security Association. Also participating are Al Lavoy and
                                              Jeanne Kenkel

                                               1330-1500
                                          T-3: Water Survival
 Captain Dietrich Langhof SEP and Security Manager, Condor; Frank Petro, Manager Mandatory Training &
                    Support; Dieter Enzmann, Safety Equipment and Procedure Trainer




                                                                                                          5
                                             1330-1500
                               T-4: Bloodborne Pathogens Training
               Brief slide presentation of Bloodborne Pathogens, video and practical
                 exercise in donning and removal of suit. Certificate will be given.
Sharon Morphew, Program Coordinator/Family Assistance Manager, Southern California Safety Institute
                                               (SCSI)


                                            1500-1530
                                  Refreshment Break: Exhibit Hall


                                           SESSION 2

                                             1530-1700
                         W-1: Safety Training for Cabin Crews in China
                        Liu Bing, Vice Dean of College of Cabin Attendants,
                                 Civil Aviation University of China


                                           1530-1700
                       T-5: A CRM Strategy within your Airline -- How?
 Bo Nielsen, Training Manager & Bo Pathuel, Team Leader CRM (both) Scandinavian Airlines (SAS)

                                         1530-1700
                                    T-6: Desert Survival
             Mohammed A. Gari, Senior Specialist Cabin Safety, Saudi Arabian Airlines

                                              1530-1700
                            T-7: Critical Incident Stress Management:
 Peter Zografos, Curriculum Program Design Emergency Procedures Training, American Airlines; Co-
Facilitator: Johanna O'Flaherty, Consultant to American Airlines Western Region Employee Assistance
                                               Program.

                                                1530-1700
                                 T-8: Disruptive Passenger Restraint
                                       Mike Gillette and Bill Gault
               Institute for Security Studies - University of Nevada, Las Vegas (UNLV)

                                           1800-1900
                               No Host Reception in the Exhibit Hall


                                             1930-2230

                                  Hijack Exercise
                (You must be registered separately to participate in this exercise)




                                                                                                      6
                                          TU    ES DAY


                                             0730-0830
                                           Speaker Briefing
                              Exhibit Hall: Hosted Continental Breakfast


                                           PANEL 2
                           Cabin Crew Implications of New Aircraft
                                   Moderator: Sami Sieva
                           Manager, Inflight Cabin Safety, Finnair

                                             0830-0900
                                         Bombardier, Canada

                                             0900-0930
                                            Boeing 7E7
           Jeffrey L. Hawk, Director Government, Environment and Certification, Boeing USA

                                                 0930-1000
                                                 Embraer
Lauro Y. Miura, Senior Engineer, Interiors Development Engineering & Luciana Assunção, Cabin Crew Team
                                          Member, Embraer, Brazil

                                              1000-1030
                                          Airbus, the A-350
 Klaus-Dieter Kricke, Head of Human Factors and Cabin/Cargo Operation, and Valerie Renauldon-Dumain,
                                   Co-ordinator Cabin Operations.

                                             1030-1100
                                    Refreshment Break, Exhibit Hall

                                              1100-1200
                                                Q&A

                                             1200-1330
                               Lunch Break (Lunch will be on your own)

            T RAINING S ESSIONS AND W ORKSHOPS
                                            SESSION 1
                                              1330-1500
                                        T-1: Arctic Survival
                           Johan Nystrom, Safety Training Supervisor, Finnair

                                                                                                   7
                                                1330-1500
                     T-2: Behavioral Assessment of Threat Skills (BAT) Training
Bud Williams & Steve Waltrip, Aviation Safety and Security Association. Also participating are Al Lavoy and
                                              Jeanne Kenkel

                                               1330-1500
                                          T-3: Water Survival
 Captain Dietrich Langhof SEP and Security Manager, Condor; Frank Petro, Manager Mandatory Training &
                    Support; Dieter Enzmann, Safety Equipment and Procedure Trainer

                                               1330-1500
                                 T-4: Bloodborne Pathogens Training
                 Brief slide presentation of Bloodborne Pathogens, video and practical
                   exercise in donning and removal of suit. Certificate will be given.
  Sharon Morphew, Program Coordinator/Family Assistance Manager, Southern California Safety Institute
                                                 (SCSI)

                                               1500-1530
                                     Refreshment Break (Exhibit Hall)

                                              SESSION 2
                                                1530-1700
                            W-1: Safety Training for Cabin Crews in China
                           Liu Bing, Vice Dean of College of Cabin Attendants,
                                    Civil Aviation University of China

                                              1530-1700
                          T-5: A CRM Strategy within your Airline -- How?
    Bo Nielsen, Training Manager & Bo Pathuel, Team Leader CRM (both) Scandinavian Airlines (SAS)

                                            1530-1700
                                       T-6: Desert Survival
                Mohammed A. Gari, Senior Specialist Cabin Safety, Saudi Arabian Airlines

                                                 1530-1700
                                T-7: Critical Incident Stress Management
    Peter Zografos, Curriculum Program Design Emergency Procedures Training, American Airlines; Co-
   Facilitator: Johanna O'Flaherty, Consultant to American Airlines Western Region Employee Assistance
                                                  Program.

                                                   1530-1700
                                    T-8: Disruptive Passenger Restraint
                                          Mike Gillette and Bill Gault
                  Institute for Security Studies - University of Nevada, Las Vegas (UNLV)

                                               1700-1800
                             Video Viewing and Demonstrations of Equipment




                                                                                                         8
                                    WE      DNESDAY


                                            0730-0830
                                          Speaker Briefing
                             Exhibit Hall: Hosted Continental Breakfast



                                         PANEL 3
                               CRM and Human Factors
                               Moderator: Susan Greene
                   Chief, Cabin Safety Standards, Transport Canada

                                           0830-0900
                “Applying Threat and Error Management to Cabin Operaions.”
Amelia Gomez, Safety Officer, IBERIA L.A.E., Madrid, Spain and Jose Ramon Fernandez de la Morena,
                    Operational Safety Manager, IBERIA L.A.E., Madrid, Spain

                                            0900-0930
                                  “Passenger Briefing Cards”
         Karin Mueller, Manager Emergency Training, Eurowings AG, Dortmund, Germany
     and Gero Wodli, Manager Projects Training, Lufthansa City L8ine, Koln Porz-Lind, Germany

                                            0930-1000
                                “Flight Safety and Compliance”
    Sandra Ingram, Manager In-Flight Safety and Compliance, Delta Air Lines, Atlanta, GA, USA

                                           1000-1030
                                  Refreshment Break, Exhibit Hall

                                           1030-1100
        “A Balanced Approach (Training Appropriately for Perceived vs. Actual Threats)”
         Brendan Kapuscinski, Owner, Execu-Teck Consultants, Inc., Calgary, Alberta, Canada

                                              1100-1130
                       “Rays of Risk: Air Travel and Radiation Exposure”
      Mr. Farrol Kahn, Director, Aviation Health Institute, Oxford, Oxfordshire, United Kingdom

                                             1130-1200
                                               Q&A

                                            1200-1330
                                 Lunch (Lunch will be on your own)




                                                                                                  9
                                             PANEL 4
                                  Cabin Safety Training
                                 Moderator: Joan Strow
                 Former Sr. Cabin Safety Administrator, American Airlines

                                                 1330-1400
                                      “Safety Training at Low Cost”
                               Christian Fridell, Swiss International Airlines
                                           1400-1430
                             “Emergency Response and Care Givers”
Kevin Vandam, Trainer, Emergency Response & Caregiver, Westjet Airlines, Ltd., Calgary, Alberta, Canada

                                           1430-1500
 “Integration of Joint Crew Resource Management in Crew Training - Including CRM Assessment”
                                  Bo Nielson & Bo Pathuel, SAS

                                               1500-1530
                                        Refreshment Break in Foyer

                                             1530-1600
                        “Security Awareness Training by Distance Learning”
                  Tove Finstad, Manager Cabin Crew Training, SASBraathens, Norway

                                                  1600-1630
                              “Knowledge Retention from Online Training”
      Ivan Noel, President, Inflight Innovations Inc. and the Inflight Institute, Calgary, Alberta, Canada

                                                  1630-1700
                                                    Q&A

                                                 1700-1800
                                     Special Interest Group Meetings
  (Time set aside for those with common interests to converse, exchange ideas and information in a separate
                          meeting room, with discussions organized by a facilitator)
                                              - SIG Training
                                        -SIG Safety and Security

                                             Film/Video Viewing

                                                1830-1930
                                      No Host Reception in Exhibit Hall

                                                    1930
                          Banquet for those who have purchased Banquet Tickets.
                There will be a cash bar for wine or other alcoholic beverages or soft drinks.




                                                                                                             10
                                       TH     URS DAY

                                            0730-0830
                                         Speaker Briefing
                                    Hosted Continental Breakfast


                                          PANEL 5
                           Lessons Learned in Safety and Security
                                 Moderator: Barbara Dunn
                       Flight Attendant and Symposium Co-Founder

                                           0830-0900
                           "When an Aircraft Crash is Not An Accident”
                                        Eric West, FAA

                                            0900-1000
                                         "QF1737 Hijack”
Mr. Lawrence (Laurie) Ratz, Manager Group Security Education & Training, Qantas Airways, Mascot, New
                                       South Wales, Australia

                                             1000-1030
                                     Refreshment Break in Foyer

                                              1030-1100
                                 “Axe Attack on Kato Flight 605"
                Capt. Stein Magne Lian, Crew Training Manager & Captain Dornier 22i,
                                 Kato Airline A/S, Aalgaard, Norway

                                               1100-1130
                   “Turbulence Injury Prevention Efforts at Southwest Airlines”
          Tim Logan, Director Flight Operational Safety, Southwest Airlines, Dallas, TX, USA
          and Paula Gaudet, Director Inflight Standards, Southwest Airlines, Dallas, TX, USA

                                             1130-1200
                                               Q&A

                                             1200-1230
                                          Closing Remarks

                                                1230
                                               Adjourn




                                                                                                 11
                       SYMPOSIUM REGISTRATION
                                                    Registration fee includes:
                      * Continental Breakfasts Monday, Tuesday, Wednesday and Thursday
                                      * Symposium Proceedings on a CD
           * Attend all symposium general assembly sessions, workshops, training sessions and exhibits
                                 * Morning and Afternoon refreshment breaks
  Note: Extra Items such as Exhibit Prices, Hijack Simulation Exercise and Banquet are priced separately.

                             Item                            1-5 Persons                         Groups of 6 or More


                         Registration                        $565 USD                                  $530 USD


                         Exhibit Price                      $1850 USD


              Hijack Simulation Exercise                      $50 USD


                            Banquet                           $40 USD


                                  Y ES ,   PLEASE REGISTER ME FOR THE SYMPOSIUM .
         [Mail or FAX this form to SCSI at 310-540-0532]. Please use one form per attendee. In the case of group registrations,
   please note other members of your group to qualify for the group rate. Alternatively, you may register online at www.scsi-inc.com.
                  Note: There will be no refund of fees if you must cancel. However, substitutions are permitted at any time.
Please circle one:                         Mr.   Mrs.     Ms.      Dr.        Other (Specify): ____ Please check if first time attending
My First Name
My Last Name
My Company or Organization
My Job Title or Position
My Name & Company
My Address (line 1)
My Address (line 2)
City
State or Province
Country
Zip/Postal Code
Telephone Number
Fax Number
My e-mail
Billing Address
   Please Indicate Payment Method:
   ___ American Express ___ Diners Card            ___ Visa ___ enclosed check ___ enclosed purchase order ___ MasterCard


                     Credit Card Number                     Expiration Date                           Signature
                                                                                                                                    12
                        CONFIRMED SYMPOSIUM
                   TRAINING SESSIONS & WORKSHOPS
Training Session 1 (T-1) Arctic Survival
Johan Nystrom, Safety Training Supervisor, Finnair
Learn how to survive while waiting for help in arctic conditions. This session will trigger many cool thoughts,
scenarios and ideas.

Training Session 2 (T-2) Behavioral Assessment of Threat Skills (BAT) Training
Bud Williams & Steve Waltrip, Aviation Safety and Security Association. Also participating are Al Lavoy and
Jeanne Kenkel

Training Session 3 (T-3) Water Survival
Captain Dietrich Langhof SEP and Security Manager, Condor; Frank Petro, Manager Mandatory Training &
Support; Dieter Enzmann, Safety Equipment and Procedure Trainer
A short presentation about "Cold can kill!". How to survive in water. Hands on Training using computer
based training together with an acutal inflated 46 person life raft. Handling of Life vest and the equipment,
install canopy, survival kit. As a highlight a video about our sea survival with the German Navy, indoor and
open sea training.

Training Session 4 (T-4) Bloodborne Pathogens Training
Sharon Morphew, Program Coordinator/Family Assistance Manager, Southern California Safety Institute
(SCSI)
Brief overview of what Bloodborne Pathogens are; video of how to put on and remove the safety suit without
contamination; and prior to certification everyone will be required to put on and remove the suit.

Training Session 5 (T-5) A CRM Strategy within your Airline -- How?
Bo Nielsen and Bo Pathuel, SAS
The workshop will focus on the following items: Authority requirements related to CRM (flight crew and
cabin crew); Airline Risk Management within the area of CRM- How to focus at the "right areas"!; How do
you create "the common CRM language"; CRM Assessment - development and implementation?; Integration
of a CRM training system in the Airline organization.

Training Session 6 (T-6) Desert Survival
Mohammed A. Gari, Senior Specialist Cabin Safety, Saudi Arabian Airlines
Training that offers a broad knowledge of desert characteristics and how to cope with them; health problems
associated with Exposure to elements and how to treat them; general survival tools

Training Session 7 (T-7) Critical Incident Stress Management
Peter Zografos, Curriculum Program Design Emergency Procedures Training, American Airlines; Co-
Facilitator: Johanna O'Flaherty, Consultant to American Airlines Western Region Employee Assistance
Program.
This workshop introduces you to Cabin Crew Citical Incident Stress Management by exploring the following
topics: History to the discovery of Critical Incident Stress; Humanistic reactions to exposure of Critical
Incident Stress; Self Care/Normalization Techniques; Flight Attendant testimonials of exposures to Critical
Stress.


                                                                                                           13
Training Session 8 (T-8) Disruptive Passenger Restraint
Mike Gillette and Bill Gault, Institute for Security Studies - University of Nevada, Las Vegas (UNLV)
It is incumbent upon airlines to equip their aircrew with the necessary skills to physically manage passengers
that threaten the safety and security of a flight. In the B-737 mock-up, we will demonstrate a few simple
restraint techniques that all airlines could train their crew in; techniques that require no background in martial
arts, no extensive training period and that can be rehearsed, if needed, as a team drill in 15 seconds before a
flight departure.

Workshop 1 (W-1) Liu Bing, Vice Dean of College of Cabin Attendants, Civil Aviation University of China
  Safety Training for Cabin Crews in China. Cabin Attendants College, Civil Aviation University of China.
As one of the Chinese cabin attendants training institutions to attend the symposium, probably, the first thing
to be expected is to know what it is like and how it is operated. A brief introduction to our college is the first
part of the presentation, followed by courses design and allocation to develop qualifed future cabin attendants
for airlines. The essential training courses like cabin safety training and on board service training will be
included in the presentation. Welcome to the workshop and share your training experiences with us.




                                                                                                               14