ksf outline band 3

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					KSF Outline Band 2 Resource and Information Assistant Dimension Statement from book Core 1. Communication
Communicate with a limited range of people on day to day matters 1 Provides direct and clear information to clients, staff and managers eg:- verbal communication, email and written information. Examples showing use of good communication skills:- Listening - Staying calm, polite and positive - Keeping line manager informed on a day to day basis concerning workload and resource stock levels. - Keeping colleagues informed of work issues - participating in meeting - Completing forms and paperwork relating to orders. Communicate with a limited range of people on day to day matters 1 Provides direct and clear information to clients, staff and managers eg:- verbal communication, email and written information. Examples showing use of good communication skills:- Listening - Staying calm, polite and positive - Keeping line manager informed on a day to day basis concerning workload and resource stock levels. - Keeping colleagues informed of work issues - participating in meeting - Completing forms and paperwork

Foundation Level

Examples of evidence of application

Dimension statement from book

Second Gateway Level

Examples of evidence of application

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Emails Using fax machine

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relating to orders. Emails Using fax machine

2.Personal and People Development:
Contribute to own personal development 1 Examples: - Reviews work against KSF outline - Takes active part in PDR - Produces a personal development plan and takes active part in completing - Evidences learning Examples: - Keep up to date with all statutory/mandatory training required - Routine assessment of work place and current work practice - Knowledge of how to report emergency situations - How to report any Health and Safety issues Contribute to own personal development 1 Examples: - Reviews work against KSF outline - Takes active part in PDR - Produces a personal development plan and takes active part in completing Evidences learning Examples for foundation, plus examples of: - Identify and access potential risks in work activities and report/make suggestions to manager/colleagues - Reporting security issues to manager/hospital security. - How to respond in an emergency and summon assistance

3. Health, Safety and Security:
Assist in maintaining own and others health, safety and security

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Monitor and Maintain health, safety and security of self and others

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4. Service Improvement
Make changes in own practice and offer suggestions for improving service

1

Examples of:
Identifying and discussing changes needed to particular area of responsibility e.g. – o effective working systems to improve distribution of resources/service o ways of improving our outreach to market the service o induction and training of new staff o monitoring Examples to include actions and reporting to managers Make Changes in own practice and offer suggestions for improving service

1
Identifying and discussing changes needed to particular area of responsibility e.g. – o effective working systems to improve distribution of resources/service o ways of improving our outreach to market the service o induction and training of new staff o monitoring Examples to include actions and reporting to managers

5. Quality
Maintain the quality of own work

1

Examples of : - clarity of own role/responsibility through PDR’s - link to own role, that of KRIS team and PCT - constructive suggestions/improvements to quality issues e.g.: o dealing with clients o issue and dispatch of accurate information and

Maintain quality in own work and encourage others to do so

2

Examples of foundation plus:- Examples of dealing with complaints effectively. o and changing practice o reporting to manager and discussion at team meetings - Guidance to new members of staff

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orders, co-ordinating own workload and achieving deadlines/quality standards

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regarding quality standards and good working practice. Discuss at team meetings and with line manager of any concerns or suggestions regarding quality standards.

6. Equality and Diversity
Act in Ways that support equality and value diversity

1

Examples of: - attending relevant training - knowledge of policy and implementations in own job role - reporting as necessary or Knowledge of how to do this

1
Act in Ways that support equality and value diversity

Examples of: - attending relevant training - knowledge of policy and implementations in own job role - reporting as necessary or Knowledge of how to do this

Specific Dimensions IK1 Information Processing
Information Processing Input, store and provide dates and information

1

IIK2 Information, Collection and Analysis
Collect, collate and report routine and simple data and

1

Examples of inputting, storing accurate data and information e.g. - New resources - Leaflets and posters - Monitoring - Client information - Filing emails - Stock control Examples of: - Providing administrative support to line manger - Updating and accessing

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Collect, collate and report routine and simple data and

Examples of inputting, storing accurate data and information e.g. - New resources - Leaflets and posters - Monitoring - Client information - Filing emails - Stock control Examples of: - Providing administrative support to line manger - Updating and

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information

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the KRIS systems and reporting the required information using agreed formats Collating and reporting monthly monitoring statistics Awareness of data protection act when collating/accessing client information Collecting information about new resources

information

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accessing the KRIS systems and reporting the required information using agreed formats Collating and reporting monthly monitoring statistics Awareness of data protection act when collating/accessing client information Collecting information about new resources

IK3 Knowledge and Information Resources
Access, appraise and apply knowledge information

1

Examples of:
Access, appraise and apply knowledge information

1

Examples for foundation plus examples of: Use internet or other sources of information to seek out new health promotion information and pass onto team/line manager Advises line manager and team of “gaps” within system regarding HP information/topic Updating resource information records and sharing with team members Assist visitors to access and find quality and unbiased

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Use internet or other sources of information to seek out new health promotion information and pass onto team/line manager Advises line manager and team of “gaps” within system regarding HP information/topics Updating resource information records and sharing with team members Assist visitors to access and find quality and unbiased information

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G3 Procurement and Commissioning
Monitor, order and check supplies of goods and/or services

1

Examples of: - ordering goods services within limits of own responsibility and authority e.g., stationary, leaflets and posters. - Advising line manager when stocks are low of items which require purchase. - checking deliveries for accuracy - signing delivery notes with appropriate comments if not fully checked - updating information when deliveries received and advise relevant person/department - take appropriate action when deliveries are incorrect. - chasing suppliers for non delivery of orders and keeping records of all calls/actions. - After check goods for accuracy, process and store stock in an effective and orderly

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Monitor, order and check supplies of goods and/or services

Examples of: - ordering goods services within limits of own responsibility and authority e.g., stationary, leaflets and posters. - Advising line manager when stocks are low of items which require purchase. - checking deliveries for accuracy - signing delivery notes with appropriate comments if not fully checked - updating information when deliveries received and advise relevant person/department - take appropriate action when deliveries are incorrect. - chasing suppliers for non delivery of orders and keeping records of all calls/actions. - After check goods for accuracy, process and store stock in an effective and orderly

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way. Support effective use of resources

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way. Support effective use of resources

G8 Public relations and marketing
Assist with public relations and marketing activities

1

Examples of: - Working as part of a team to identify the development and marketing of the service - Supplying news and information to be included in KRIS newsletter articles - Attending outreach events, professional meetings and training days to make others aware of the KRIS Service - Supporting Health Promotion campaigns with displays, information packs and resources. - Reports any problems encountered to team and line manager.

Assist with public relations and marketing activities

1

Examples of: - Working as part of a team to identify the development and marketing of the service - Supplying news and information to be included in KRIS newsletter articles - Attending outreach events, professional meetings and training days to make others aware of the KRIS Service - Supporting Health Promotion campaigns with displays, information packs and resources. - Reports any problems encountered to team and line manager.

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