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					Life Chances and Employment PPB 10th January 2005 - Appendix 1 to Item No. 6(f) HALTON YOUTH SERVICE QUARTER 2 REPORT

Background and Definitions of the National Key Performance Indicators for the Youth Service The government identified in its „Resourcing Excellent Youth Services‟ document a number of benchmarks by which it intended to measure the performance of Youth Services nationally, these have been further refined into the 4 key performance indicators listed below. All youth services nationally are now expected to provide performance figures against the national benchmarks and an interim snapshot has already been requested via the Nation Youth Agency for the first half of 2004. Key Performance Indicator 1 ‘Reach/Contact’ The benchmark is 25% „reach by youth services into the 13 to 19 population in their area. Reach has now been further defined as „contact‟ and this is the reporting term now adopted by services nationally. The definition of contact is: „The youth worker knows the name and face of a young person and is consciously building a relationship with that young person e.g. the young person may attend events occasionally, or may seek information and advice or may attend an issue based session in a school (but not a school assembly general input). As this requires a count of the number of individuals in contact with the service over a 12 month period, for the purposes of quarterly reporting we are recording all new contacts that are made during that quarter so that by the end of the year we can report against the „reach target‟ of 25%. As this year is the first year of recording work against these national benchmarks and due to the ongoing staffing shortages locally we have set a target of 23% „reach‟ of the 13 to 19 target. This gives the service an annual target of 2749 young people reached (new contacts). Key Performance Indicator 2 ‘Participation’ The benchmark for participation of the 13 to 19 population of an area is 15%. The definition of participation is: „The youth worker has an ongoing relationship with the young person and the young person is involved with/attends the youth work session/activities on a regular basis and is participating in the youth work curriculum in some way, or a young person takes part in a concentrated experience e.g. a residential event or a time bound project. In reporting the participation figures the youth workers are recording the numbers of individuals who are participating according to the above definition in the

quarter this figures does not reflect how often the young person attends a session in the quarter just the number of individual young people. Again we have agreed locally to set the target at slightly below the national benchmark at 10% participation given the current staffing levels, the services annual target for participation is therefore 1195. Key Performance Indicator 3 – ‘Recorded Outcomes’ The benchmark for this is that 60% of participants (see above) gain a recorded outcome. A recorded outcome is likely to have one or more of the following features: „It shows the benefit derived and demonstrates personal progress as a result of a youth work intervention – it is the result of identified progress that has been made within a programme of youth work. As youth work is mainly delivered to groups of young people it must show the individual learning gains by the individual members of the group‟, recorded outcomes must be evidenced and documented in some format e.g. written, computer records etc. a recorded outcome does not necessarily lead to an accredited outcome, for some young people a recorded outcome is sufficient, for others the recorded outcome will form part of the learning journey towards an accredited outcome. The service annual target for recorded outcomes is 717. This target is proving difficult to meet for the service as historically the progress made by young people as a result of youth work interventions has been measured for the group of young people as a whole not for individuals. We have now introduced individual recording but in general this has been for young people working towards accredited awards which obviously doesn‟t cover all young people whose progress could contribute to this target if it was recorded. We are currently looking at ways to ensure that progress is recorded against individuals without making the administration of this too time consuming for workers. Key Performance Indicator 4 – Accredited Outcomes The benchmark is for 30% of participants (see KPI 2) to gain an accredited outcome. Accredited outcomes will have one or more of the following features: „Successful completion of one or more modules of a locally or nationally recognised award (usually evidenced by a verified certificate). Subject to either independent internal verification by the organisation making the award or external assessment, have currency/credibility outside youth work including enhancing life and social skills and where possible link to employment, education ad training‟. The annual target for the service is 358. The youth service in Halton has had a strong record of young people achieving the Duke of Edinburgh‟s Award and this year we have increased the offer of accreditation to include the Youth Achievement Award and groups of young people in each neighbourhood are currently working towards this award.

(The National Youth Agency Credit Where It’s Due, guidance on Youth Service Benchmarks) see attached.

1. Q2 2004 Progress Towards National Key Performance Indicators (July 04 to September 04) Provision KPI 1 Number Contacts Q2 KPI 2 of Number of Participants Q2 KPI 3 Number of Participants achieving a recorded outcome Q2 91 6 29 126 0 17 12 29 KPI 4 Number of Participants achieving an accredited outcome Q2 0 0 0 0 10 5 14 29

Widnes Kingsway Ditton Crowwood Widnes Total Runcorn Castlefields Palacefields Grangeway Runcorn Total Other Provision Information Shops Duke Edinburgh
Other Provision Total

143 84 118 345 90 143 10 243

110 21 73 204 79 96 76 251

113

11

3

0

of 90 203 687 791 57 68 298 523 3 179 158 71 71 89 100

Service Target Q2 Service Actual Q2

Management Issues in Quarter 2

The major issue concerning the delivery of the service in this quarter has been the staffing levels at both management level and direct delivery level. The service is being managed by one full time Area Manager and the area Connexions Manager in addition to the responsibility of managing the Connexions Service. A service Manager has been recruited but cannot start in Halton until January 4th 2005 and a second Area Manager has now been recruited but cannot start until January 24th 2005. Once the full management team are in place then significant resources can be devoted to increasing the quality of youth work in the borough in line with the Post OFSTED action plan. In terms of direct delivery staff we are currently operating with the equivalent of 5.7 full time equivalent youth worker posts vacant this represents almost 22% of the current establishment. In the next quarter we will be trying again to recruit full time qualified level 2 youth workers and part time workers who will be locally trained. Progress against the actions contained in the post OFSTED Action plan are contained in a separate report. Key Definitions – Youth Work Delivery Youth Centres Youth Centres still provide a safe, welcoming environment where young people can participate voluntarily in a range of activities and projects. Youth centres provide the potential for young people to mix interests and skills appropriate to their adolescent development. Street based Work Youth workers deliver an informal education curriculum to those young people who choose to meet on their own terms in their own localities. The workers target defined geographical areas where there is no building based provision. Outreach youth work‟s primary aim is to target young people in the vicinity of the centre, encouraging them to participate and become involved in the centres activities and projects. Advice and Information Shops Free 2 B and Synergy provide an Information and Advice Service for young people that provides them with the support that they need to become independent, confidant, active and participating citizens. Young people needing to discuss personal issues affecting their lives can do so in a safe, relaxed environment with youth workers. They can access confidential, non-judgemental information, support advice and guidance. Other interagency work includes links with Police, Social Services, SRB, Voluntary Youth Sector, Drug Action Team, HBC Culture and Leisure and The Health Service. Outdoor Education

Halton Youth Service uses many varied outdoor activities and environments to give young people opportunities for an experiential learning process that incorporates exciting new challenges. Residential Work The Youth Service acknowledges the importance of delivering high quality youth work within a residential setting. Many young people benefit from the personal and social experience of being away from home with their peers in an informal learning environment. Styles of Delivery- How Youth Work is Done Youth workers work at different levels with young people using a variety of methods and strategies. Some of the initial contacts are spontaneous and reactive based very much on the unique relationship that can evolve between a youth worker and the young person. Working in a more planned, developmental way requires different skills and appropriate knowledge. One to One Work with individual young people is based on the unique relationship held between the youth worker and the young person concerned. The relationship relies on mutual trust and respect and develops within a framework of support and appropriate confidentiality. Young people are encouraged to fulfil their potential, access services and resources through a diverse programme of activities. Support is given to the individual to encourage personal, social and educational development. Open Session- Informal Group Work Youth workers often target “naturally forming” friendships and peer groups to offer opportunities to participate in activities and develop interests together. Much informal learning takes place for individuals within the dynamics of a group. The development of personal and social skills, confidence, self-esteem and teamwork are actively encouraged. A good deal of generic youth work is spontaneous, reactive, interventionist and reflects the initial contact making stages shown in the Curriculum Development Model. Project Work Much of youth work is now focussing on specific time limited project work which sets clear goals and learning outcomes for young people. These projects are planned and resourced according to need and give young people more structured opportunities for learning new skills as well as chances to participate. Project work will often be part of a multi-agency partnership response to the local needs of young people within the Borough. Issue Based Work Issues affecting young people are many and varied and youth workers are in a prime position to address those issues with young people in informal learning situations. Cross- curricular themes can be introduced within these sessions and issues raised are pertinent to young people‟s needs and interests. Creative innovative methods are often employed by youth workers to engage young people in the

learning process. These sessions are needs led, planned, monitored and evaluated within a consistent quality assurance framework. Detached Youth Work Detached youth workers make contact with young people to identify their needs and raise awareness of issues and concerns. They pro-actively work with young people in their own environment who for a variety of reasons do not make use of the existing provision. An awareness of local communities is essential as workers often act as advocates for young people with other adults. 2. Neighbourhood Team Reports WIDNES TEAM Kingsway, Appleton and West Bank Location Kingsway Town Centre/Victoria Park Albert Road Albert Road Grangeway Albert Road Widnes Albert Road Kingsway Town Centre/Victoria Park Westbank Time 6.00 to 9.00 p.m. 6.00 to 9.00 p.m. Day Monday Monday Type of Provision Detached Open Detached

3.00 to 6.00 p.m. 6.00 to 9.00 p.m. 11.00 to 2.00 p.m. 3.00 to 6.00 p.m. 5.30 to 8.30 p.m. 3.00 to 6.00 p.m. 6.00 to 9.00 p.m. 6.00 to 9.00 p.m.

Tuesday Tuesday Wednesday Wednesday Wednesday Thursday Thursday Thursday

Open Accreditation Accreditation Drop in Outreach Arts and Crafts Outreach Outreach

5.00 to 8.00 p.m.

Friday

Open

Staffing 1 x Full time qualified 1 x 18 hour sessional part time qualified 1 x 9 hour sessional unqualified 2 x 6 hour sessional part time qualified 1 x 4 hour sessional unqualified (long term sick) Full time Equivalent in post = 2.16 Full time equivalent allocated = 3.4 Vacant hours 45.9 per week Examples of Work Carried Out 1. Albert Road Skater Forum

This group of young people originally came together as the skater forum and the youth service were providing them with somewhere safe to meet. The group members are now working towards the „Youth Achievement Award‟ and have successfully planned a residential weekend to an extreme sports festival. They have since evaluated the weekend residential and are planning to attend again next year. The workers are now supporting the group to look at their behaviour and general communication skills towards each other which is sometimes not appropriate.

2. Young Pregnant Women‟s Group The group has been set up to support pregnant teenagers and to provide them with advice and information to ensure they have a successful pregnancy. The workers have facilitated a variety of support agencies to get involved in supporting the group including Connexions Personal Advisers and a Midwife and this has allowed the young people to become more confident in approaching professionals for continued support through their pregnancy. The young women value the support they are receiving and are happy to be in an environment where they are not in the minority. In addition the young women are being encouraged to take part in the „Youth Achievement Award‟ to recognise their contribution to the group and help to build confidence. Ditton, Hough Green and Broadheath Location Upton Estate Upton Rocks Chapelfield Halebank Halebank Ditton Estate Ditton Youth Centre Time 6.45 to 9.30 p.m. 6.45 to 9.30 p.m. 6.45 to 9.00 p.m. 6.30 to 9.30 p.m. 6.30 to 9.30 p.m. 3.00 to 6.00 p.m. 6.30 to 9.30 p.m. Day Tuesday Wednesday Monday Wednesday Tuesday Thursday Wednesday Monday Thursday Type Provision Detached Outreach and Centre Open/Project Outreach Outreach and Open/Project of

Staffing 1 x Full time Qualified 1 x Full time Trainee 1 x 18 hour part time qualified 2 x 9 hour part time qualified 1 x 6 hour part time qualified Full time Equivalent in post = 3.13 Full time equivalent allocated = 3.4 Vacant hours 10 per week

Examples of Work Carried Out 1. Halebank Open Youth Centre Session Workers have been working alongside staff from the Kings Cross Project to establish relationships with the young people as many of the young people have been exhibiting very challenging behaviour. The workers have concentrated on establishing boundaries with young people and used arts and crafts resources to stimulate interest, the workers are now planning a citizenship project of the next quarter.

2. Ditton Youth Centre New groups of young people are now attending he centre and a wide range of discussion topics and activities have been covered with the young people e.g. sex and relationships discussions and sport activities during the summer months. Crowwood, Farnworth and Birchfield Location Time Day Monday Tuesday Wednesday Type of Provision Football Music Session Wheats Close Group Youth Achievement Award Open Session

Crowwood Park 6.00 to 9.00 p.m. Crowwood Youth 6.00 to 9.00 p.m. Centre Crowwood Youth 6.00 to 9.00 p.m. Centre

Crowwood Centre

Youth 6.00 to 9.00 p.m

Thursday

Staffing 1 x Full time qualified 2 x 18 hour part time qualified 1 x 9 hour part time qualified Full time Equivalent in post = 2.2 Full time equivalent allocated = 3.2 Vacant hours 37 per week Examples of Work Carried Out 1. Wheates Close Group This group of young people currently meet at Crowwood youth centre and are working towards the „Youth Achievement Award‟, they have planned and participated in a residential over the summer and are currently being supported with project work towards the achievement of the award. Workers

are continuing to find it challenging to keep the young people motivated to continue with the accreditation and are developing more hands on session to help to facilitate this. 2. Crowwood Youth Centre Open Session The workers have delivered 12 taster sessions with young people around healthy lifestyles, arts and crafts, sports and games and this has resulted in the numbers of young people attending the youth centre increasing.

RUNCORN TEAM Castlefields, Norton, Windmill Hill and Murdishaw Location Castlefields Youth Centre Castlefields Youth Centre Castlefields Youth Centre Castlefields Youth Centre Windmill Hill and Sandymoor Windmill Hill and Sandymoor Murdishaw Murdishaw Time 6.30 to 9.30 p.m 3.00 to 5.00 p.m. 3.00 to 5.00 p.m. 6.30 to 9.30 p.m 6.30 to 9.30 p.m 6.30 to 9.30 p.m 6.30 to 9.30 p.m 6.30 to 9.30 p.m Day Monday Tuesday Thursday Friday Tuesday Thursday Tuesday Thursday Type of Provision Open Centre Based After School Club After School Club Open Based Outreach Outreach Outreach Outreach Centre

Staffing 1 x Full time qualified 1 x full time trainee 1 x 18 hour part time qualified 27 hours sessional workers Full time Equivalent in post = 3.2 Full time equivalent allocated = 3.4 Vacant hours 10 per week Examples of Work Carried Out 1. Castlefields Youth Centre Open Sessions

The aim of the open session is to provide a meeting place for young people aged 13 to 19 that is safe, warm, relaxed and offers a variety of activities to stimulate and encourage participation. Examples of activities delivered are listed below:  The Debate Zone – a weekly open session for young people to discuss issues affecting their lives.  Quiz – a weekly hours quiz organised and delivered by a young person.  Football - twice weekly participating session.  Racism – 1 session workshop devoted to discussing issues around racism and racial intolerance.  Sexual Health – 1 session workshop to discuss sexual health issues effecting young people.  Duke of Edinburgh‟s Award – sessions to support young peoples achievement of the award.  Youth Achievement Award - sessions to support young peoples achievement of the award.  Youth Committee – members committee meeting supported by youth workers. 2. Windmill Hill, Norton and Sandymoor Outreach The aim of the session is to make contact with the young people on the estates and encourage them to participate in youth Service activities. A group of young people have now become involved in meeting regularly with the youth workers as a result of this outreach work and some of the group accessed a trip to Laser Quest during the summer. Youth workers have also been involved in networking with other agencies working in the neighbourhood e.g. Ground Work Trust. Beechwood, Brookvale, Hallwood Park and Palacefields Location Lord Taverners Lord Taverners Palacefields Community Centre Palacefields Community Centre Hallwood Park Beechwood Time Day Type of Provision Open Session Project work After School Club

6.30 to 9.30 p.m. Monday 6.30 to 9.30 p.m. Thursday 3.00 p.m. to 6.00 Monday p.m. 3.00 p.m. to 6.00 Wednesday p.m. 6.30 p.m. to 9.30 Thursday p.m. 8.00 to 9.30 p.m. Monday

After School Club

Outreach session Outreach Session

open Open

Staffing 1 x Full time qualified 1 x 18 hour 1 x 12 hour sessional worker 2 x 9 hour sessional workers Full time equivalent in post = 2.29 Full time equivalent allocated = 3.5 Vacant hours 44.8 hours per week Examples of Work Carried Out 1. Palacefields After School Club The aim of this work was to encourage young people to volunteer, gain skills and work towards an accredited award to recognise their achievement. A group of young women who had formally attended the after school club as members have been encouraged to undertake training to run the club themselves for the younger children. This work has been accredited via the Youth Achievement silver Award, by the end of this quarter the young women had completed 2 challenges towards the award and organised a funday. 2. Youth Forum Group The aim of this work was to encourage young people to become engaged with the democratic process in their neighbourhood, to raise their profile in the neighbourhood and promote a positive image for young people. Youth workers used a variety of outreach opportunities to engage with local young people in order to involve them in the project. Despite an initial group of 12 young people expressing an interest in joining a young people‟s forum, the group was finally established with just 4 young people who regularly attend and put across their ideas. This work will continue in the next quarter. Grangeway, Halton Brook, Heath and Mersey Location Grangeway Youth Centre Halton Brook West Runcorn West Runcorn HITS HITS Pupil Referral Unit Time 6.00 to 9.00 p.m. 6.00 to 9.00 p.m. 6.00 to 9.00 p.m. 2.30 to 5.30 p.m. 9.30 a.m. to 12.30 p.m. 9.30 a.m. to 12.30 p.m. 9.30 a.m. to 12.30 p.m. Day Tuesday Wednesday Thursday Wednesday Tuesday alternate weeks Wednesday alternate weeks Thursday Type Provision Open session of

Detached Open session After School Club Respite for young carers Respite for young carers School project

Staffing

1 x Full time qualified 1 x 18 hour part time 1 x 9 hour sessional 1 x 6 hour sessional Full time equivalent in post = 1.89 Full time equivalent allocated = 3.4 Vacant hours 55.9 per week Examples of Work Carried Out 1. West Runcorn Open Session The aim of the sessions are to provide young people in the area with a safe place to meet and to participate In a range of stimulating activities to encourage participation. Young people have taken part in a sexual health information session with staff from Free2B as part of the open session and have also taken part in activities including sport, art sessions and issued based quizzes. In addition 5 young women have taken part in a young women‟s group over a six week period to address issues of concern to them, and a group of 6 young people took part in a camping trip and that included climbing Snowdon. We have experienced some anti-social behaviour from young people in the area resulting in damage to youth workers cars, despite workers attempts to re-engage some of these young people it is proving to be difficult to get them to behave appropriately in a youth centre environment. Group of 10 young people have also participated in the Duke of Edinburgh‟s award taking part in the Liverpool to Chester cycle ride to raise funds for The Sue Ryder Care Foundation. 2. Halton Brook Detached Work The aim of this work has been to build and maintain relationships with a group of young men who had previously taken part in a young men‟s group and secondly to meet and recruit volunteers to help organise and take part in a „Community Day‟. In addition to offer support to a group of young people with disabilities who have just started to meet at Halton Brook Community Centre. This work is still in its early stages and will continue in the next quarter. 3. Other Provision Report Information Shops – Synergy (Runcorn), Free2 B (Widnes) Location Synergy Time 3.00 to 6.00 p.m. Day Monday Type of Provision Drop in information and advice including sexual health clinic Drop in

Synergy

3.00 to 6.00 p.m.

Wednesday

Synergy

3.00 to 6.00 p.m.

Thursday

Synergy

11.00 a.m. to 1.00 Saturday p.m.

Synergy

7.00 to 9.00 p.m.

Tuesday monthly) Tuesday

Free2B

3.00 to 6.00 p.m.

Fee2B

3.00 to 6.00 p.m.

Tuesday

information and advice Drop in information and advice including sexual health clinic Drop in information and advice including sexual health clinic (twice Young peoples gay and lesbian support group Drop in information and advice Drop in information and advice Positive Activities for Young People (connexions Funded Project) Drop in sexual health clinic

Synergy/Free2B

3.00 to 6.00 p.m.

Wednesday

Chapelfields

5.30 to 7.30 p.m.

Monday

Staffing 1 x Full time qualified Level 3 (limited delivery) 1x full time qualified level 2 3 x trainees Full time equivalent in post = 4 Full time equivalent allocated = 4 Vacant hours 0 Examples of Work Carried Out 1. Drop in information and advice including sexual health clinic (Synergy and Chapelfields). These sessions are delivered in partnership with the PCT who provide nurses to administer the contraception service for young people. These sessions are extremely well attending by young people with 88 new young people accessing service during the quarter through Synergy and 361 young people using the service in the quarter. 2. Gay and Lesbian Young Peoples Support Group (GLYS).

The aim of the group is to provide support for young gay, lesbian and bisexual young people in the borough. Young people are provided with a safe place to meet to discuss issues they face with youth worker support. This quarter the group have covered issues such as developing positive relationships, self identity, stress management, prostitution, hate crime and personal safety. Duke of Edinburgh’s Open Award (Runcorn) Location Time Day West Runcorn 6.30 to 9.30 p.m. Tuesday

Type of Provision Award Sessions

Work Carried Out To support young people from the Runcorn area to complete their Duke of Edinburgh‟s award starting with Bronze level then continuing onto Silver and finally gold in addition the young people going through the gold award take pat in the millennium volunteers programme.