please read this document carefully by lindash


									About Home and Legacy Insurance Services Limited
(Terms of Business)
Please read this document carefully. It sets out the terms on which we agree to act for our customers and contains details of our regulatory responsibilities. These Terms, dated February 2009, come into force immediately on issue and remain in force until further notice. 1. The Financial Services Authority (FSA) The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. 2. Home and Legacy Insurance Services Limited Home and Legacy Insurance Services Limited, registered in England No. 3007252, registered address, 57 Ladymead, Guildford, Surrey, GU1 1DB United Kingdom. 3. Who Regulates Us? Home and Legacy Insurance Services Limited is authorised and regulated by the Financial Services Authority. Our FSA Register number is 307523. Our permitted business is the sale and administration of non-investment (general) insurance contracts. You can check this on the FSA's Register by visiting the FSA's website or by contacting the FSA on 0845 606 1234. 4. Ownership Home and Legacy Insurance Services Limited is a wholly owned subsidiary of Allianz Holdings plc. 5. The Products We Offer We only offer our own products:    Home Buildings and Contents insurances which are underwritten by a range of insurers Landlord’s insurances underwritten by a limited number of insurers Motor insurance underwritten by a limited number of insurers. For products purchased on our website at you will not receive advice or a recommendation from us. We will ask you some questions and you will then need to make your own choice about how to proceed. 7. Policy Documentation We will issue all documentation to you in a timely manner. This will normally be within 7 working days of the contract of insurance being concluded. 8. Mid-Term Changes If we are asked to make a mid-term adjustment to your policy and the terms and conditions have changed since you commenced or renewed your policy, we will provide you with a written explanation for the changes to those terms and/or conditions, when confirmatory documentation is sent to you. We reserve the right to charge an administration fee. (See Section 12 below headed ‘Cost of our Services’) 9. Renewal You will be provided with renewal terms no less than 21 days before expiry of the policy, or notified that renewal is not being invited. Attached to the renewal terms will be a statement of any changes to the terms of the policy, statement of price and information about cancellation. You will be given an explanation of any changes which may appear in your policy and you will be advised of your right to request a new policy wording. Where payment for the contract you have undertaken is by regular instalment, for example by direct debit, you give your consent to the contract being automatically renewed, without further reference to you, at the renewal date. This means that insurance will continue to be provided to you, and you will be obliged to continue to pay for such insurance, unless you specifically contact us at renewal to notify us that you no longer require such insurance. 10. Documentation It is our policy to retain documents for business effected on your behalf in electronic or paper format only for as long as it is necessary to meet regulatory and/or insurers requirements. For some types of insurance cover it is possible that a claim may be made under a policy long after its expiry date and it is therefore important that we and you keep such documents safely. 11. Claims We have delegated claims authority with some insurers, up to agreed limits. If you are unfortunate and have to make a claim, we will act, agree and settle claims within the agreed limits directly with you. For claims that exceed the agreed limits, or where we do not have delegated authority, you will deal directly with the insurer’s representative and/or insurer concerned. In those circumstances we will provide you with the insurers contact details. You must notify us as soon as possible of a claim or circumstances which may give rise to a claim. Full details

We have delegated underwriting authority from most of the insurers with whom we deal. This means that we have authority to agree cover, issue policy documentation and renewal documentation on their behalf up to agreed levels of authority. You may ask us for a list of insurers who we offer insurance from. 6. The Service We Provide For telephone sales, we act as an intermediary on your behalf. We will advise you and make a recommendation to you after we have assessed your demands and needs. We will ask some questions to narrow down the products on which we will provide details. We will also collect data about your current insurance arrangements and your detailed requirements. You will then need to make your own choice about how to proceed.

of how to claim can be found in your policy wording or policy summary, where provided. We will provide you with assistance in dealing with and/or submitting a claim. However in the event that an insurer becomes insolvent or delays making settlement we do not accept liability for any unpaid amounts. 12. The Cost of Our Services We make charges for some of the services which we carry out. We have produced this information so that you may take these costs into consideration when using our services. Mid-Term Policy Adjustments For some products we may apply a charge of up to £15.00 for any adjustments you make to your policy to cover our administration costs. Cancellation Fee If you cancel your policy, for some products we may charge an administration fee of up to £15.00. We will not refund any amount due to you, after having deducted the administration fee that is less than £15.00. We will always notify you of any other fees that may be necessary before we charge you. 13. Commission Any commission which is due to us is payable out of the premium. Our remuneration may be as a fee and/or as commission, which is a percentage of the insurance premium paid by you and allowed to us by the insurer with whom the insurance in placed. Commission and fees are earned for the policy period and we will be entitled to retain all fees and commission in respect of the full policy period in relation to policies placed by us. 14. Commission Disclosure You may at any time, request information from us regarding any commission which we may have received as a result of placing insurance business on your behalf. 15. Handling of Insurer/Client Money We are governed by the Client Money rules set down by the Financial Services Authority (FSA). These rules are designed to protect you. All money held by us will be held accordance with these rules. Any monies that are paid to us for the collection of premiums and payment of claims and refunds of premiums will be held as agent of the insurer. As your monies will be held as agent of the insurer any premiums that you pay to Home and Legacy Insurance Services Limited are treated as being received by the insurer when it is received into our designated client bank accounts and any claims money or premium refunds are treated as received by you when it is actually paid over to you. Your agreement to pay the premiums due together with your acceptance of these Terms will constitute your informed consent for the placing of such monies into our designated bank accounts. We will deduct any commission entitlements due to us before paying premiums to the insurer. We will inform you in advance if monies are not to be held on behalf of the insurer concerned for any product we recommend.

16. Interest on Monies held Interest earned on monies held in client bank accounts will be retained by us for our own use, rather than paid to you. 17. Conflicts of Interest Occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you. If this happens, or we become aware that our interests, or those of one of our other customers, conflict with your interests, we will inform you and obtain your consent before we carry out your instructions. 18. What to do if you have a complaint If you wish to register a complaint, please contact us by writing to: Home and Legacy Insurance Services Limited. 500 Avebury Boulevard, Milton Keynes, MK9 2LA. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 19. The Financial Services Compensation Scheme (FSCS) We and the insurers are covered by the FSCS and you may be entitled to compensation from the scheme if we or insurers cannot meet our liabilities. For compulsory insurance you may be entitled to compensation up to 100% of the claim. For all other types of insurance you may be entitled to compensation of up to £2,000 for the first part of the claim and 90% for the remainder of the claim. Further information about compensation scheme arrangements is available from the FSCS. Phone: 0207 892 7300 Email: 20. Law and Jurisdiction These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the English courts.

Registered Address: 57 Ladymead, Guildford, Surrey, GU1 1DB. United Kingdom. Registered in England No. 3007252. Home and Legacy Insurance Services Limited is authorised and regulated by the Financial Services Authority, Register No.307523 and a member of the British Insurance Brokers Association. Calls may be recorded and/or monitored Version0902

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