Resume of John F. Filicetti, PMP, MBA - DOC

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Resume of John F. Filicetti, PMP, MBA - DOC Powered By Docstoc
					John F. Filicetti, PMP, MBA
20430 96th Way South Kent, WA 98031 Home: (253) 520-6949 Mobile: (206) 396-5588 E-mail: Website:

PROFESSIONAL STATEMENT AND OBJECTIVE A Director with a history of leadership, strategic planning, and delivery effectiveness seeking a challenging and strategic position with a progressive organization ACHIEVEMENT HIGHLIGHTS  Roles of increasing responsibility as individual contributor, consultant, manager and director in sales support, business development, hardware/software support, and project management leadership.  Consulted at all corporate levels and implemented professional services and consulting services groups  Directing, managing, and developing program and project managers; implementing project management methodologies, Program/Project Management Offices, Project Portfolio Management solutions, toolkits, training, mentoring, coaching and quality reviews  Many years of very successful program and project management; including application development, SarbanesOxley re-engineering, Sales Force Automation, CRM, EDI, ERP, network integration, call center implementations, infrastructure upgrades, business solutions and other areas. Many projects have been international in scope with the largest budget exceeding $100 million. Worked with Big 5 firms for a number of Fortune 500 client solutions.  Proficiency with financial reporting and management, data management; and expert with Microsoft Office Suite and other PC Applications. Lotus Notes Application Developer.  Recognized for strategic thinking, technical expertise, implementation abilities, and innovation while handling tough assignments and providing quality results EDUCATION  MBA, St. Mary's College, Moraga, CA  Bachelor of Arts in Industrial Education, Washington State University, Pullman, WA  Project Management Professional (PMP) Certification from Project Management Institute (PMI)  Graduate of Dale Carnegie Program PROFESSIONAL EXPERIENCE eProject Corporation, Seattle, WA 2006-Present Sr. Sales Engineer/ Manager, Subject Matter Expert, Project Consultant  Implemented a Customer User Group to provide blogs, forums, downloads, and serve as a knowledge base for project focused information including project management expertise, PPM, PMO, and other solutions  Provide Sales Engineering and Implementation support as a subject matter expert for the sales team and customers Seattle Children’s Hospital and Regional Medical Center, Seattle, WA 2005-2006 IT Project Management Office Director  Directed IT Project Management efforts for all IT projects including a PMO, Project Portfolio Management solution, a Governance solution, project management tools, standards, and methodology Ascentium Corporation, Bellevue, WA Sr. Enterprise Project Management Consultant  Designed, implemented, and led EPM solutions for clients.  Provided business process and strategic execution management consulting TekSystems, Redmond, WA Process Engineering Consultant – Sarbanes Oxley Team – Contract Position
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Provided analysis, design, and implementation of business processes, procedures, and policies to meet Sarbanes-Oxley compliance. Led implementation efforts to integrate the proposed changes and ensure compliance. Served as project manager for the overall process.

T-Mobile USA, Bellevue, WA 2003-2004 Director, IT Project Management  Directed IT Project Management including 160 personnel for all IT projects in the US with portfolio in excess of $200M  Developed and implemented PMO, Project Portfolio Management dashboard, project management tools, standards, and methodology providing Project Gate definitions, Project Portfolio Reviews, and other processes eProject Corporation, Seattle, WA 2003 Product Evangelist and Consultant  Provided strategic product vision and direction  Created and maintained product User Community  Created and published White Papers on Capability Maturity Model (CMM), Six Sigma/Black Belt, and Project Management Offices  For a local wireless company, documented the process to build new RF and Microwave sites, Carrier Additions, Site Modifications and Collocation projects and converted the process led team to customize the eProject collaborative project management tool to automate the process. SAFECO Corporation, Seattle, WA 2002-2003 PM Practice Program Manager, Office of the CIO  Developed and implemented project management methodology, tools, toolkits, training, and coaching to provide consistent project management company-wide  Defined job descriptions and skill/development needs for career path progression  Developed and implemented Enterprise Program Office, project review program and Project Portfolio Management solution  Served as a member of the Governance Committee to select corporate projects Washington Mutual, Inc., Seattle, WA 2001-2002 PMO Director – Assistant Vice President  Directed project management resources and implemented a project management methodology, a Project Management Office (PMO), a collaborative workspace, training and coaching  On a corporate level, helped develop and implement corporate Key Performance Indicators (KPIs), a Balanced Score Card solution, An Enterprise Project Office, project portfolio management, and an Enterprise Project Management practice Media Logic Corporation, Kent, WA Chief Technology Officer – Contract position  Provided technology direction  Managed an application development project 2001

Netigy Corporation, Bellevue, WA 1999-2001 PM Practice Director and Business Consultant  Directed 60 project managers United States and Europe  Implemented a project management practice complete with a project management office, training, coaching, mentoring, templates, and toolkits  Assisted in the creation of other practices: Sales, Security, Technical Delivery, Finance, and Marketing  Provided business strategy consulting, process re-engineering, Project Management Office implementations, and business development including B2B, ISP, ASP, and supply chain solutions 3Com Corporation, Bellevue, WA Senior Program Manager and Services Consultant
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Managed systems integration and business consulting projects with budgets starting at $1M Created a worldwide project management team and implemented a project management methodology with training, coaching, mentoring, and project quality reviews Created Project Management Offices (PMO) for 3Com and clients Provided business strategy consulting, business development services, and implemented professional services and consulting services practices

IBM Corporation, 1979-1996 International Program Manager, IBM Consulting (ISSC), Research Triangle Park, NC  Worked with a team to design and implement the IBM Project Management Center of Excellence and project management consulting practice leading to consistent project management delivery  Project manager for a worldwide, infrastructure upgrade and a worldwide, interactive configurator application solution for IBM PC division. Created a Project Management Office (PMO) to manage the 100 technical personnel located in 40 countries for Configurator solution. Sales Force Automation Development Analyst, IBM PC Company, Research Triangle Park, NC  Provided technical support and training for a company-wide Sales Force Automation solution Advisory Technical Consultant Systems Engineer, IBM PC Company, Seattle, WA  Maintained and distributed the IBM PC Product Configurator application and other sales automation solutions Network and Multimedia Consultant Systems Engineer, IBM Pennant Division, Seattle, WA  Sole consultant to implement and support a national call center and dispatch network for IBM division  Implemented network solutions and multimedia solutions for IBM clients including remote mainframe printing and IBM's video conferencing solutions nationwide  Taught Local Area Network and Operating Systems courses to internal and external students Technical Support Manager, Helena, MT  Managed IBM all technical support specialists in the states of Montana and Wyoming and served on Arealevel technical and operations task forces Field Manager, San Jose, CA  Managed 20 Customer Engineers supporting internal and external customers including twenty-eight mainframe computers at IBM Support Center and DASD plant Operations, Administration, and Landlord Manager, San Jose, CA  Managed personnel responsible for administrative, operations, security, and facilities support for an IBM service branch office with 190 personnel including budget and passed audits for finance, operations, parts station reconciliation, safety, and security Critical Situation Manager, San Francisco, CA  Managed IBM resources during critical hardware and software situations for the Western US and coordinated IBM resources in the US and other countries during times of disaster relief and business recovery situations  Implemented a Critical Situation client-server application and IBM MIS Reports Project Manager, San Francisco, CA  Directed an internal and external project team to install a multi-million dollar Automated Call Distributor for IBM's Western Area Dispatch Center Customer Engineer, Seattle, WA  Provided hardware and software support for a territory encompassing 1,000 I/O devices and midrange computers. PERSONAL  Member of Project Management Institute (PMI)  Vice President and on Board of Directors for Puget Sound PMI Chapter  Member of the Washington State Project Management Professional (PMP) Certification Training Team  Former Vice-President and Board of Trustees for Hemophilia Foundation of Washington  Several awards for exceptional support, teamwork, and leadership

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