Outreach Health Trainer/Healthcare Assistant – Youth Projects Job Description & Person Specification Responsible to: Centre Director, Nurse Practitioner & DMC Head Office Outreach Salary: £19,500 to £21,000 DOE Hours per week: 37.5 hours as week (Some evening and weekends may be required) Location: DMC Vicarage Lane Health Centre, Stratford, London E15 Background: DMC Healthcare is a GP-led organisation that operates twelve sites across South-east England and is currently undergoing a period of rapid expansion. We have recently acquired a contract for a new walkin health centre in the London Borough of Newham which is set to open 1 September 2009 and will be open every day from 8am to 8pm. To address the specialised health needs of Newham’s vibrant community, DMC is recruiting 3 talented and motivated outreach workers to engage residents in their own health improvement. These are innovative positions which encompass the duties of the Healthcare Assistant (HCA) as well as those of an outreach health trainer with special interest in Gender, Youth or Black and Minority Ethnic Community health issues. Main Purpose: This particular role will focus on working with children and young people, aged 0 to 17, who make up a over a third of the borough. Over half of these children are born into poverty, many into lone parent households, which can lead to poor diet, inadequate exercise, anxiety, depression and a range of other health concerns. The successful candidate will work with existing organisations, schools and health professionals to build projects to encourage young people to take action for their own health and wellbeing. We expect this to be both a taxing and rewarding post, requiring high levels of dedication and commitment to the reduction of health inequality and improved public health. The ideal candidate will have a strong history of voluntary or campaigning work and understand the value of networking to community development. Due to the nature of the role, prior experience with healthcare (in particular, training as a HCA) would be valuable; however, we will train the right person. An interest in both healthcare and youth advocacy is vital, as is experience working with children and/or young people.
Key Duties Youth Projects Outreach Health Trainer – 60% of Whole Time Equivalent (WTE) Networking and Capacity Building To map and monitor relevant health, social and community groups to form a network of resources for young people To develop and maintain strong links with key stakeholders in organisations in youth affairs including children’s centres, schools, youth councils, sport clubs and teams, etc., in order to coordinate strategic meetings and host forums to gain insight into the community To develop and support health promotion and disease prevention projects in partnership with local people and organisations To support health and community services in directing their programmes at a young demographic Community Education Deliver community outreach work in the form of workshops, community group visits and partnership initiatives to help raise public awareness about health concerns in Newham, particularly those pertaining to young people To help individuals, groups and communities identify their own needs and support them in working toward overcoming them through action plans and follow-ups Access To develop expertise on the health and social services/resources available in Newham and to effectively signpost or introduce patients to these sources To work alongside the parent and teacher groups to make young people more aware of the services available to them Evaluation To maintain relevant records and ensure effective collection of data To provide written reports of the perceived impact of outreach work when requested To meet quarterly with the DMC Head Office Outreach Team and other DMC outreach workers across London to discuss successful projects and methods To consistently share ideas and results with colleagues to develop professionally
HCA Duties - 40% of Whole Time Equivalent (WTE) Working under the direct supervision of the nursing team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Measuring and recording ECG recording Urine analysis Peak flow measurements Blood pressure monitoring Blood glucose measuring Spirometry Health education Assisting in the assessment and surveillance of patients’ health and well-being Assisting in the collection of data related to health and well-being Giving smoking cessation advice Helping to raise awareness of health and well-being and how it can be promoted Lifestyle advice Clinical procedures Phlebotomy Simple wound dressings Removal of sutures and staples Clinical support tasks Some involvement in monitoring and recording of vaccine cold chain storage Assisting with IUCD and contraceptive implant fittings Working with the nurses in leg-ulcer follow-up clinics Chaperoning duties Monitoring and ordering of stock and equipment Cleaning and restocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations Procession and management of laboratory samples requested by GPs/Nurses Administrative Support Supporting the appointment booking and management for registered and unregistered patients when necessary Ordering and arranging display of health promotion materials
Other Responsibilities Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice a part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people’s needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.
Key Competencies – Person Specification
Youth Projects - Outreach Health Trainer/HCA - Person Specification Essential Academic/ Vocational Qualifications No formal qualifications are needed but you must be willing to be trained as a Health Trainer and HCA Desirable
Degree from an accredited university in a health-related or social science field
Significant experience engaging children and young people in community or school projects At least one year of experience working within the voluntary sector or significant experience networking and campaigning for a charitable cause Experience planning and delivering projects both individually and in partnership with local people and organisations
Experience living and working in Newham
An understanding of the limits of your own skills and competencies and the ability to work within those limits
An understanding of public health and health promotion
An understanding of the breadth of issues related to health In depth knowledge of outcomes and an ability to work sensitively in one-to-one and Stratford, Newham and East group sessions London An understanding, acceptance and adherence to the need for strict confidentiality Ability to work as part of a team both inside the health centre and with community partners Proven ability to coordinate projects and use resources effectively Proven ability to think creatively and implement innovative new projects Qualities/ Attributes A high level of motivation, self-discipline and commitment to the objectives of the role Excellent listening and communication skills in a multitude of situations Patience, tact and diplomacy in dealing with a wide range of individuals A passion for equal access to healthcare
To apply, please send your CV and a covering letter explaining your interest in the post to: firstname.lastname@example.org FAO Amy Any questions about the role will also be answered via email or telephone: 0208 299 5549