Curriculum Vitae for Nicholas Comley Date Of Birth 030773

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Curriculum Vitae for Nicholas Comley Date Of Birth 030773 Powered By Docstoc
					NICHOLAS COMLEY 16 Firth Park Crescent Halesowen West Midlands B62 9PG

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0121 602 7329 07747 020801

SUMMARY An adaptable Business Analyst, having worked both large and small projects within many industry sectors including Financial and Utilities, specialist knowledge of retail banking\credit card transactions and payment transmission and collection. In-depth technical knowledge, Microsoft Certified Programmer. Self-motivated and determined individual, driven by results. Very able to communicate at all levels. Applies lateral thinking to solving problems. KEY SKILLS Business Analysis Process re-engineering RUP, UML Document Scanning and Storage Direct Debit expert Quick to learn and assimilate information Mortgage Application Processing Workflow TECHNICAL EXPERIENCE & SKILLS Microsoft certified Programmer in VB 6.0 Active Server Pages VBScript VB 3.0, 4.0, 5.0 SQL PL/SQL Visual Source Safe MS Office suite. Common Object Model (COM) Base 2000 (Certegy) CAREER HISTORY HBoS Personal Lending – Cardiff

Project management E-Commerce Pensions Finance\credit card systems Technical systems analysis Evaluation of data and available options Use Case preparation. BACS

Intelligent Character Recognition Content Management Systems Document Management Gap Analysis Annuity vesting Negotiation and drafting of corporate contracts CRM systems

Sequel Server (all versions) Oracle (all versions) Access (all versions) Microsoft multi-tier solutions Web development TOAD Visio ADO, DAO, RDO, ODBC.

Jan 2006

Contract Role Business\Systems Analyst  Lead Business Analyst responsible defining the business and systems processes required to transfer in excess of 5 million Credit Card accounts across card scheme.  Gathered, defined and collated business requirements by means of workshops and face-to-face meetings with all key stakeholders.  Liaised with both technical (Certegy, Base2000) and business solution providers to ensure full understanding of requirements.  Provided input into technical specification phase by means of review and amendment cycle.  Responsible for delivering the correct “Customer Experience” as defined by business.  Managed “Change Proposal” process to ensure enduring requirement “best fit”.  Provided detailed Management Information reports covering call handling, card processing and financial data.  Responsible for definition of complaint resolution processes and systems. ISBAN (Abbey) – Milton Keynes

July 2005 – Nov 2005

Contract Role Business\Systems Analyst  Business and system analysis of operational and IT infrastructure to facilitate migration from existing software platform to completely new software platform post Santander‟s take-over of Abbey.  Mapped operational process, including all aspects of plastic card processing (application, usage, administration, fund reconciliation and settlement).  Mapped systems architecture and systems processes.  Created detailed “as-is” documentation to facilitate low-level “gap” analysis.  Made recommendations as to process improvement.  Facilitated and chaired various workshops to determine “as-is” processing Prudential – Reading

Oct 2004 – May 2005

Contract Role Business Analyst\Project Manager  Business analysis of operational and IT infrastructure changes required to facilitate external companies to offer Prudential annuities directly to their pension holders.  Represented Prudential at external client meetings.

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Gathered, defined and documented business requirements, liased with all areas to secure sign-off. Project managed team of six technical authors and analysts within a project to re-specify all annuity output documents. Communicated directly with design agencies and industry organisations (PPIAB) to ensure that new documents were technically accurate, compliant, in plain English and offered a serious increase in user friendliness over current output.

The Principality Building Society – Cardiff

June 2004 – Oct 2004

Contract Role Business Analyst\Process Engineer.  Re-engineered mortgage processing process to be benchmarked as “best in class” with regard to both cost of and time taken in processing a mortgage application  Chaired workshops and liaised with operational and senior supervisory staff to “map” processes for paper-based Mortgage applications including doc scanning, storage and management.  Defined optimal process and resource model.  Investigated and documented issues relating to operational risk  Analysed areas for potential improvement and generated documentation to illustrate new “proposed” reengineered process flows.  Drew up rules and requirements to support and automated mortgage underwriting system.  Reviewed existing Management Information to determine areas for improvement. Recommended changes.  Used existing MI to determine cost effectiveness of proposed changes.  Presented proposed changes and business and benefit cases to the board.  Drew up detailed business requirements to be taken through to system development. Egg Plc – Derby Contract Role April 2003 - June 2004 Business Analyst/Process Engineer “Fix Moving Money” project (8 months)  Ran workshops in order to liase with operational staff to “map” processes, including all aspects of Direct Debit and card payments in and out, chargebacks and fraud prevention.  Analysed processes and re-engineered to maximize efficiency and improve the customer experience.  Key contractor appointed to re-engineer Egg‟s Direct Debit and BACS processes.  Identified and recommended wholesale changes to Egg‟s AUDDIS and ADDACS (BACS processes) and general DD exception processes to achieve a 25% reduction in unpaid DD‟s and a £25 million saving debt provision.  Developed an expert knowledge of Retail Banking including Cheque Clearing, BACS, CHAPS and Debit\Credit card authorisation and Fraud management and prevention.  Designed and personally developed a “management information” website used to:  Track the success of process changes implemented  Provide a focus for prioritisation of future work.  Track business performance  Communicated and liaised with senior management and Board.  Produced process and all other related documentation.  Acted as technical/process advisor for egg‟s MasterCard project.  Recommended changes to egg‟s online card authorisation processes. Business/Technical Analyst “Egg Money Services” project (6 months)  Created a Subscription business model to service a number of business areas.  Investigated Fraud and money laundering implications and made recommendations to Board.  Created project plan and business requirements for Content Management System (CMS) migration (Story Server to bespoke system)  Researched “Build or Buy” options and produced and presented “options” paper to Board.  Generated Business Requirements Documents and Technical Specifications.  Analysed and improved Customer Interaction Design.  Acted as “agile” programming “Truth”.  Investigated the legal issues facing companies wishing to provide online account aggregation services.  Represented Egg in meetings with the country‟s leading “computer misuse” specialist Law Firm.  Investigated using implementing HBSC‟s SolveSE online auth tools to collect debit card payments. AveoMX – London Contract Role Jan 2003 - Feb 2003 Awarded contract to design, develop and build software to convert bitmap files for display on mobile phones.  Analysis and investigation to determine third party requirements.  Created programming algorithm to convert colour images to monochrome pixel by pixel.  Pioneered VB bitmap manipulation.  Evaluated “buy” solutions including Lead Tools. Glass’s – Anglessey Jan 2003 Contract Role

Visual Source Safe Auditor/Analyst  Audited existing source control procedures.  Recommended and documented changes to overall release process.  Implemented Visual Source Safe as a version control tool.  Training and tutoring of users. Npower – Dudley Contract Role Jan 2002 – Sept 2002 Fulfilled role as Business Analyst and Lead Programmer on “Automated Dispute” system  Lead team of four migrating industry critical workflow software from Yorkshire Electricity to npower.  Conducted extensive analysis, redesign and development at both code and database level.  Single stepped through raw code to derive functionality.  Created code in VB6 and PL/SQL stored procedures.  Automated Microsoft Outlook. Eircom – Dublin Contract Role Feb 2001 – Dec 2001 Project Manager and Lead Developer  Analysed Eircom‟s requirements for a Customer Relationship Management tool.  Designed, specified and developed ActiveX components to interact with an electronic telephony system.  Created stored procedures within an Oracle database.  Project managed a team of 10.  Technical Lead to 4 programmers.  Successfully delivered project within budget and timescales. Pearl Assurance – Peterborough Dec 2000 – Feb 2001 Analyst Programmer  Coding and debugging a Life Assurance and Pensions sales tool.  Developed a generic project upgrade tool in VB6.  Created code to remotely alter XML documents held in a DB2 database. rd  Coded against a 3 party Java framework.  Created XSL style sheets. Experian – Nottingham Sept 99 – Nov 2000 Senior Analyst Programmer  Responsible for the maintenance and support of a suite of Credit Reference products  Analysed and created technical specifications.  Coded in VB3, VB4, VB5 and VB6  Created code to communicate with IBM mainframe.  Created platform dependent installations  Visited customer sites to make ad-hoc changes and environmental changes Financial Objects Crisp Computing Sound and Vision Group West Midlands Audio Radford hi-fi Ltd Cleartone hi-fi Ltd Wakemans Quantity Surveyors 1999 1998 1997 – 1998 1997 1995 – 1997 1993 - 1997 1990 – 1991 Contract Role

Permanent Role

Software Developer Software Developer Sales consultant and Installation Engineer Sales and Marketing Manager Sales Consultant and Installation Engineer Sales Consultant Trainee Quantity Surveyor

Vocational Training & Qualifications: 1998 1998 1999 1999 2001 Additional Information: Date of Birth: 03/07/73 Marital Status: Single Schools: 1982-1986 Bluecoat School School Prefect and Head of House Nationality: British Driving License: Full KCT Computer Training Ltd ARIS Computer Training ARIS Computer Training Microsoft NVQ Software Design („C‟ Programming) Mastering Microsoft VB5.0 Fundamentals Mastering Microsoft VB6.0 Development Designing and implementing desktop applications with Microsoft VB6.0 exam Advanced HTML Level II / III

Passed Passed

1986-1990 1995

Harborne Oldswinford Hospital School Stourbridge Worcester Chamber of Commerce

9 GCSE Passes NVQ in retail Level II/III