ISLE OF MAN

“We will treat victims of crime like they are
      members of our own family”

                                Mike Culverhouse
                                 Chief Constable
                                     March 2006

                                                March 2006

The Isle of Man Constabulary is a Division of the Department of Home Affairs, which
strives to improve the quality of life for the Island’s community by providing effective
services for their protection and security.

The Constabulary has a major stake in delivering this aspiration to the extent that

We recognise that the safety of the public is not the sole responsibility of the Police
and it is our intention to work in partnership with others with a view to adopting a
problem solving approach.

We aim to enhance public safety by increasing levels of confidence and satisfaction
whilst at the same time reducing crime and increasing detections.

The Minister for Home Affairs will set Ministerial priorities which usually focus on
the major Policing issues affecting the Island as a whole, such as the reduction of
serious injury and fatal road traffic collisions, reducing the availability of controlled
drugs, reducing anti-social behaviour, reducing domestic burglary and working in
partnership to develop a strategy to reduce juvenile offending, whilst at the same time
addressing underlying issues.

The Constabulary is committed to achieving enhanced performance against
Ministerial priorities. We also recognise the need to be connected to the communities
we serve and strive to deliver our service, with emphasis on local problems being
solved by local people. We want to ensure that as a service we will engage with and
be accountable to our communities, focusing on victims.


In order to deliver the Neighbourhood Policing Model, we will ensure that we have
locally based policing teams which will meet the needs of the community. As a
consequence the Island has been divided into five distinct areas each served by an
Inspector, a Sergeant and a dedicated team of Constables.

These neighbourhoods are made up of the following:

DOUGLAS                Douglas Town Centre and surrounding area.

NORTHERN               Town of Ramsey, Parishes of Andreas, Jurby, Ballaugh,
                       Maughold, Bride and Lezayre.

WESTERN                Town of Peel, Parishes of Marown, German, Michael and

SOUTHERN               Town of Castletown, Villages of Port St Mary and Port Erin,
                       Parishes of Arbory, Malew, Rushen and Santon.

EASTERN                District of Onchan, Village of Laxey, Parish of Braddan.
                       Willaston, Pulrose and surrounding areas.


In the case of an emergency dial 999, where you will be connected to the Emergency
Services Joint Control Room and you will speak to an operator who is trained to deal
with any eventuality. They will provide advice or deploy Police Officers and the
appropriate resource will be directed to you.

In the case of non-urgent calls the contact numbers for the local Police Stations will
always be maintained in the Isle of Man Telephone Directory.

If Officers at your local Police Station are unable to answer your call, and your call is
of a non urgent nature, contact Police Headquarters, telephone 631222.

We aim to provide high visibility Policing and are committed to Officers being seen
on patrol at the right time in the right place, the consequence of which being that some
Police Stations may not always be resourced with a Police Officer at the time you
wish to speak about a non-urgent matter.


We aim to provide the highest quality service which meets the needs of all the

We will make local arrangements to identify the key issues in each locality
particularly about victims, offenders and locations and produce a response based upon

The Department of Home Affairs will produce a Policing Plan which will outline
Ministerial priorities and local Neighbourhood Inspectors will produce their own
Policing plans which will be available to the public outlining their approach to
Policing distinct communities.

The Chief Constable will on an annual basis produce a report which will document
our performance against targets and highlight the Chief Constable’s perspective on
Policing issues.


We will at all times be professional and courteous. We will act with integrity,
impartiality and fairness.

We are an equal opportunities employer and will treat all members of the public in
accordance to their needs, irrespective of their race, gender, sexual orientation,
religion and beliefs, age or disability.

We will fully investigate, and whenever possible, prosecute people who commit
crimes of a homophobic or racist nature.


We will maintain a smart appearance and those in uniform will strive to be as visible
as possible.


We will at all times display high standards when driving vehicles. We will comply
with all Road Traffic Legislation save in exceptional circumstances. When driving
Police vehicles we will always have the safety of the public as our priority.


All our response and patrol vehicles will be clearly marked, easily recognisable and


Our calls for assistance will be prioritised with emergency calls being placed at the

We will endeavour to attend 90% of incidents which require an immediate response in
Douglas within 10 minutes and in rural areas within 15 minutes.

A call will be treated as urgent and requiring immediate response if there is a risk to
life, a risk of serious injury or a crime is in progress.


All non urgent calls are prioritised and the response will depend on the nature of the
call. In some cases an appointment will be made for Officers to attend at a mutually
convenient time.

If you are a victim of one of the following crimes we will attend as soon as possible:

 If your house or premises have been subject to burglary;
 If you are the victim of serious assault;
 If the victim is vulnerable because of age, mental health or other factors;
 If you are subject of repeat victimisation;
 If there is likely to be witnesses or physical evidence at the scene, including
  forensic evidence;
 If an incident is suspicious or common sense dictates an officer should attend.

In relation to road traffic collisions, we will attend:
 As soon as possible if injuries have been sustained;
 If a serious offence has been committed;
 If requested to do so.

In all cases of crime we will give you the information on how to access the support
network for the Victim Support Isle of Man.

                                                            Tel: 01624 679950

 Victim Support – Provides support to those affected by Crime, Domestic Abuse,
  Fatal Road Incidents and Suicide. By giving practical help and a listening service
  to persons affected by an incident, which has occurred recently or some time ago.
  Help and support is available to relatives, friends, families and work colleagues
  who have felt the impact of such an incident or crime.
 Witness Service – Provides support to those giving evidence in a criminal Court
  case and to family and friends of victims. Arrangements can include a visit to the
  Court before the case, a private place to wait on the day, as well as discussing any
  anxieties and talking through any language that may be used.
 Victims Support and the Witness Service can be contacted on 679950 at 6 Albert
  Street, Douglas. Emergency out-of-hours contact is available through the
  Emergency Joint Control Room.


We aim to have a consistent policy with regard to the prosecution of offenders; we
aim to play our part in the judicial process by prosecuting offenders in a thorough and
timely manner.

 We will supply you with the name of the Investigating Officer and contact details;
 You will be supplied with a crime reference number;
 Where appropriate, we will give you crime prevention advice;
 We will give you advice and information on Police procedure and the support
  available to you;
 We will give you information on Victim Support;
 We will contact you at key stages of the investigation (including investigation
  completed, arrest, charge, Court appearance);
 We will take appropriate steps to negate the vulnerability of victims based on the

If you are a victim or witness in a criminal case that is going to Court we will work
with out partners to ensure that:

 You are contacted and given as much prior warning as possible;
 The procedure for Court is discussed;
 Your needs are discussed in relation to any further support necessary to allow you
  to attend a Court where the defendant has pleaded “Not Guilty”;
 You are kept updated at key stages of the Court process including the final
 You are given information to assist in accessing other agencies, where appropriate.


An Officer attending a call for service will provide you with his/her details and a
contact telephone number.

Our local Policing teams will publish details in prominent locations on how to contact
them for non emergencies.

By telephone:

 We will answer your calls in a prompt, courteous and helpful manner;
 If you call for a named member of staff, we will whenever possible put you in
  contact with them. If they are not available we will ensure that they receive any
  message you choose to leave.


If you visit one of our Police Stations you will receive a polite and helpful service
from trained staff.

If our reception staff cannot resolve your enquiry we will arrange for the attendance
of a Police Officer as quickly as possible and appropriate to the circumstances. We

 Provide a safe and pleasant environment that offers useful information and
  includes somewhere private where you can discuss personal or sensitive matters.
 Ensure that callers at Police Station Front Counters receive personal attention as
  quickly as possible, or an explanation as to the reason for, and likely length of any
 Publish the usual opening hours of Police Stations.
 Provide free direct telephone lines outside our Police Stations for use when the
  Station is closed.


We recognise that reducing crime and disorder and making people feel safe is not
purely a Policing issue and our work with partners in the field of Community Safety is
critical to our success. We will:

   Recognise and support our partners;
   Ensure consistent representation and participation in partnership work;
   Provide appropriately skilled staff to key partnership roles;
   Reflect our commitment to and understand the importance of partnership working
    across the Force.


We are fully committed to providing the best possible service. We will always seek
ways of obtaining representative views of the public and tailoring our policing
services to local need. In order to continue to improve we will:

   Actively seek the views of people who use our services;
   Conduct public surveys on both particular issues and on general perceptions;
   Meet the public face to face at meetings and other local events;
   Provide a service that is familiar and accessible;
   Wherever possible, measure the effectiveness of the service we provide.


We welcome feedback and strive to improve our service. Letters of thanks are
appreciated and used in recognising the contributions of individual Officers.

We will effectively deal with complaints by members of the public and our
procedures are clearly outlined in the Isle of Man Constabulary leaflet entitled
“Making a Complaint” which will be available at all Police Stations. We will deal
with your complaint within published timescales unless exceptional circumstances

We will strive at all times to maintain the standards outlined in this document.


To top