Cuero Police Department the Chief of Police or a supervisor will investigate it. take, the alleged victim will receive periodic reports
Normal office hours are 8:00 A.M. to 12:00 Noon and on its status. When completed a written report of the
1:00 to 5:00 P.M. Monday through Friday. investigation will given to the chief of police.
COMPLAINT INFORMATION Texas law requires all complaints against police The chief of police will review the report, completed
officers be in writing and signed by the person making investigations will note one of five findings: The
*A Message from the Chief* the complaint. Just as citizens who are arrested must alleged victim will be informed through an official
be notified of the charges against them, police officers letter.
The Cuero Police Department is dedicated to must be given a copy of the complaint before any
providing the best police services to all of the citizens disciplinary action can be taken. SUSTAINED: This means that the evidence
of Cuero. Your police officers are carefully selected supported the complaint and the department will take
and given the best available training. Information Complaints must be made within 60 days of the appropriate action.
provided by citizens, like you, helps us with this incident except in special cases, such as criminal NOT SUSTAINED: The evidence neither proved nor
mission. misconduct or when good cause can be shown, by the disproved the allegation.
person making the complaint. The person aggrieved EXONERATED: Incident occurred was lawful and
Our policy is to forward commendations through the (wronged) must make the complaint. Other persons proper.
supervisor to the officer, and to thoroughly investigate may give statements as witnesses. UNFOUNDED: Allegation is false or not factual.
complaints against an officer of the department. If POLICY FAILURE: Flaw in policy caused
you have a comment or complaint report it to us in This complaint process will be used for all incident. The policy in question will be reviewed.
person, by letter, telephone, Internet or the form complaints, officer misconduct, excessive use of
provided herewith. force, and racial profiling are examples. If the investigation reveals the charges are true
(sustained) the Chief of Police may take one of the
The following information will help you file a HOW COMPLAINTS ARE INVESTIGATED following actions, depending on the nature of the
commendation or complaint with the Cuero Police violation: Additional training, Verbal reprimand,
Department. If you feel strongly about the Once an individual has filed a complaint, he/she Written reprimand, Suspend the employee, Demote
department's performance, positively or negatively, let should expect the following process to commence: the employee, Discharge the employee.
THE INTERVIEW Police officers must be accorded certain rights; the
Glenn E. Mutchler same as with all citizens. Complaints must be
Chief of Police A police officer (rank of sergeant or higher) will ask supported by sufficient evidence to sustain the
the alleged victim question about what happened. It is complaint. The officer is notified of the complaint and
HOW TO COMMEND A POLICE OFFICER possible that the officer may be able to explain the in most cases remains on duty.
officer(s)’ action to your satisfaction.
Each year, the department receives numerous • Usually the alleged victim will be interviewed at Likewise, just as a citizen charged with a crime may
employee commendations from the public. But for the police department. It is possible that he/she appeal the court's decision, an officer may appeal the
each one we receive, there are probably twice as many may be video taped. action taken against him. The City of Cuero has
commendable acts that go unnoticed. We would like • The individual filing the complaint may bring a established procedures for officers to follow in their
to hear about any officer action, which is worthy of a lawyer, family member or friend to the interview. appeals, just as it has established procedures to fairly
commendation. • The officer may ask the individual filing a and honestly investigate citizen complaints.
complaint for names of witnesses and other
This pamphlet includes a form you may use to let an police officers that may know facts about the If you are not satisfied with the outcome of your
officer know their action was appreciated; or you may incident. complaint you may contact the Chief of Police or City
call the police department. Please include all
• A police photographer may take pictures of any Manager.
available information, such as the employee's name,
injuries that the alleged victim thinks are related
the date, time and circumstances of the incident. Cuero Police Department
to the complaint.
P.O. Box 660
The employee will be notified of your commendation, 201 E. Main
as will the supervisor, and a copy will be placed in the Cuero, TX 77954
employee's file. (361) 277-3552
All officers will be interviewed and witnesses whom
the alleged victim named will be contacted and email@example.com
HOW TO FILE A COMPLAINT
interviewed if the agree.
When a citizen lodges a complaint against a member
The alleged victim will receive a letter regarding the
of the Cuero Police Department, it can be filed with (Rev 12-26-02)
progress of the investigation. Although it is
the Chief of Police or a supervisor. Once received,
impossible to estimate how long the investigation will