David M. Zoretic
West Chester, PA 19380 firstname.lastname@example.org Residence: (610) 918-3460 Mobile: (484) 888-3498
SENIOR EXECUTIVE of INFORMATION TECHNOLOGY SERVICES
Customer focused senior IT executive with a sustained attainment of successes in designing, justifying, implementing and maintaining IT services that exceed business requirements in the most cost effective manner. Inspirational leader recognized for providing strategic vision and tactical wherewithal to lead large-scale change initiatives.
Technology Architecture / Integration Budget Management / Cost Control Financial Analysis – Project & Strategic Levels Profit & Loss Management Program / Project Management Business Process Re-Engineering
Global Technology Development / Deployment Services Development / Deployment / Management Vendor / Partner Development / Management SLA Development / Management Outsource / Offshore Implementation / Management ITIL Implementation / Management
Razor Technology LLC, West Conshohocken, PA, 2008 2010 Razor Technology is a system integrator focused on end to end enterprise infrastructure solutions that support high performance integration for some of the most demanding data centers in the world. Executive Director, IT Managed Services Design and build business plans, technical architecture and solutions that supports managed and cloud computing for IT services. Develop and coordinate all marketing and sales activities. • Created T1 / T2 support services for major financial organization • Developed and implemented T3 support services for a top tier telecommunications company • Built and manage backup and recovery solution for major forensic lab company Contemporary Computer Services, Inc. Bohemia, NY 2007 – 2008 CCSI is an information technology solution and services company that provides design and integration solutions and centralized managed services for networking, security, server, and application infrastructures. Vice President, Business Development and IT Managed Services Design and implement new services to increase revenue and client base. Manage NOC and SOC operations. Analyze and develop strategies for established and new services. Establish and manage partnership and relationships that help grow business. Plan, direct, and coordinate all sales activities. • Developed partnerships with multiple hardware & software vendors that increased portfolio, resulting in an additional $1.5MM of Managed Service revenue. • Doubled client base for the Managed Services business. • Replaced aged CRM, accounting, billing, and order tracking systems with an integrated solution. UNISYS CORP., Blue Bell, PA 1999 – 2007 Unisys is a worldwide information technology services and solutions company that combines expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to clients in more than 100 countries. Sr. Director, Global IT Managed Service Operations (2005 – 2007) Developed and managed strategies that elevated the capabilities and improve the efficiencies of the global NOCs, SOCs, Helpdesks, and DataCenters. Lead strategic global projects on processes and procedures improvement, hardware/software selection and implementation, and financial requirements for operations in a matrix structure. • Designed and project managed global solution to replace existing applications and infrastructure architecture. • Construct and project managed the implementation of ITIL methodologies across multiple theaters and
David M. Zoretic
organizations. • Defined and Program managed the global consolidation of operational IT support. Director, IT Managed Services (2001 - 2005) Responsible for 9 direct and 125 indirect in the delivery of NOC, SOC, VoIP, OS systems, and application services for commercial, city government and federal clients in a 7x24 environment. Developed and managed global IT services with standardized processes / procedures. Had full P&L responsibilities to include negotiation of service and vendor contracts. Developed and managed alliances with partners and vendors. Developed and maintained process and security standards through ISO and SAS70 audits. • Transformed the business from a -6% to a +12% in 1st year. • Reduced overall costs of 40% by implementing standard processes and procedures, establishing software standards, and offshoring initiatives. • Achieved 95% increase of established customer satisfaction ratings. • Built $21M IT facility 30 days ahead of schedule and $2M under budget. • Developed new services that generated an additional $22M in profitable annual revenue. Solutions Director, IT Managed Services (1999 – 2001) Managed pre-sales, engineering and consultant groups to achieve revenue and operational costs targets. Responsibilities included: solution designs, initiation of services, negotiation of service contracts, pricing model development / maintenance, cost containment, margin improvement, and alliance / partner development and management. • Reengineered pricing model that more accurately reflected true costs. • Repackaged services offerings to allow for more of a customizable solution. • Cultivated alliances and partnerships with worldwide Telco providers, networking, security, and systems vendor manufacturers. • Exceeded established revenue threshold by 300%. DECISIONONE CORP., Frazer, PA 1997 – 1999 DecisionOne provides custom information support services to Fortune 1000 customers in North America. Director of Network Services (1998 - 1999) Managed P&L to achieve cost and revenue targets for 7x24 Network Operations Center (NOC) and consulting service operations. Control operating and capital budget. Manager of Network Operations (1997 - 1998) Supervised network professionals in delivery of network services with full responsibility for customer satisfaction, attainment of service level agreements (SLAs), cost control, and management of $5M operating budget. UNITED STATES MARINE CORPS, various locations 1984 - 1997
Series of increasingly responsible domestic and overseas positions in information systems and human resources arenas marked by effective management of multimillion dollar budgets, delivery of millions of dollars in cost savings, significant manpower requirement reductions, automation of manual processes, and dramatic increases in efficiency and reliability.
Manager of NOC & SOC (1995 - 1997) Director of Security (1990 - 1993) Database Administrator (1986-89)
Manager of Helpdesk/Desktop Support (1993 – 1995) Human Resources Manager (1989-90) Production Analyst (1984-86)
EDUCATION & Professional Training
M.B.A. Technology & E-Commerce, West Chester University, West Chester, Pennsylvania B.S. Information Systems Management, University of Maryland, College Park, Maryland ITIL – Foundation Senior Management Seminars
David M. Zoretic
Six Sigma - White Belt COBIT – Foundation Executive Management Seminars Speakeasy