NTC Employee Survey by kzy18431

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									  Northwest Technical College

     EMPLOYEE SURVEY
Report of Bemidji Results and Summary Analysis


                    Spring 2003
   Administered December 13, 2002 – January 17, 2003




                 For more information contact
                 Dr. Barbara Lee Schueppert
               Dean of Institutional Effectiveness
                 Barb.schueppert@ntcmn.edu
                    218-755-4270, ext. 2291
                                       NTC Employee Survey Analysis
                                        Administered December 13, 2002 through January 17, 2003


Campus Response Rates:
Bemidji: 49/69 = 71.0%

Definitions:
Mean: The average score (rated points/ total points possible)
Standard Deviation (SD): The is the variance from the mean score. The larger the number, the greater the variance--meaning the greater the
disagreement among the raters; the smaller the standard deviation, the more in agreement the raters were in their ratings.
Mode: The response occurring most frequently. This number is only meaningful in relation to the other scores. When the mode was exactly
the same or one different, I indicated both (for example if there were 16 ratings of 8 and 16 ratings of 9, I would write 8/9; likewise if there
were 15 ratings of 8 and 16 ratings of 9 (one different), I would write 9/8 with the larger coming first.
Range: The high score and the low score. These numbers likewise is most meaningful in relation to the other scores (e.g., if only one person
rated something a 1 and 25 rated it a 5, the range would be 5 (high) and 1 (low). If only one person rated it 5 and one rated it 1, it would have
the same range. The value of range is knowing whether anyone thought the item was as low as it could be or as high as it could be.
Rank: In these tables, rank refers to the ordinal ranking of the items, by score within the group. The highest mean score for any group is
ranked 1, the second highest is ranked 2, and so forth; however, in Table 5, which shows lowest mean scores, rank is the reverse, showing
ranking from the bottom up. The lowest rated item would be ranked 1, second lowest would be 2, etc. “Rank” is meaningful because it shows
the relative position in which the group placed the item, relative to all others. Respondents did not intentionally rank the items; rather, the
items acquired their rank by virtue of their mean score.


Administration Process
The survey was administered online using Survey Select software. A link to the survey was emailed to all people listed on the college Global
address listing as faculty, administration, or staff. This totaled 69 individuals on the Bemidji campus. The email was sent December 13 and
the survey was open until the end of the day January 17. Two reminder notices were sent: one on January 6 and one on January 15.

Items 1-36 used a Likert scale of 1 (Disagree Strongly) to 5 (Agree Strongly). Item 37 is a “comments” item. Items 38 and 39 have a Likert
scale of 1 (low) to 10 (high).

Highest Rated Items. The campus’s highest ratings are shown in Table 3 below.
1.    Employees at NTC are concerned about how their own efforts contribute to student success. (Item 5 – category: Culture/Climate)
2.    Employees take pride in working for NTC. (Item 29 – category: Valuing People)
3.    Employees know how to use the electronic communication tools of the college (email, intranet, ITV). (Item 24 – category:
                                                                                                                                                1
        Communication)
4.      Employees feel valued by their colleagues/peers. (Item 36 – category: Valuing People)
5.      Employees take the initiative to communicate with others within their department or work area to discuss issues and current concerns as
        needed. (Item 22 – category: Communication)
6.      Supervisors at NTC support employees’ participation in staff development activities. (Item 15 – category: Professional Development)

Lowest Rated Items. The campus’s lowest ratings are shown in Table 4 below.
1.    Clear information and rationale on policies and procedures are communicated during orientation. (Item 13)
2.    Employees at NTC feel that they are well informed. (Item 18 – category: Communication)
3.    The orientation defines the expectations that NTC has of all its employees. (Item 12 – category: Orientation)
4.    During orientation, NTC’s culture (e.g., values and beliefs) was introduced. (Item 11 – category: Orientation)
5.    I received sufficient orientation to successfully begin my position. (Item 10 – category: Orientation)


Summary of Comments
A recurring theme of the comments is the impact of the administrative changes. The most prevalent theme related to distinguishing between
previous administration, current, and future. There was uncertainty expressed in terms of how to respond and comments on the differences
between “then” and “now,” for both better and worse. In addition, it was noted by a few responders that making responses for the college
versus for their campus would impact their answers, and it appears that of those, most would rate their campus higher than the college. Several
responded that they weren’t comfortable responding for “employees,” but rather for just their own experience. Where comments were made
noting a dichotomy between what they think is the general environment and their own job, most noted that their own position is more positive
than what they view the general situation to be. Many comments make positive remarks about their own position.

Categories of Items
The following chart illustrates the responses of the identified demographic groupings and campus/Perham office by MEAN score for all the
items in a category. The categories are Culture/Climate, Hiring, Orientation, Professional Development, Communications, and Valuing
People. These are based on a 5-point scale, with 5 being highest.

 Table 1. Results by Category. Following are the actual means for the campus listed by category.
Item #s Category                                    Campus         Mean
1-5       Culture/Climate                             Bemidji        3.1 (2.83 w/o #5, which was
                                                                       ranked much higher than the rest)
6-9       Hiring                                         Bemidji                    2.88
10-13     Orientation                                    Bemidji                    2.55
14-17     Professional Development                       Bemidji                    3.23
18-25     Communications                                 Bemidji                    3.18
26-36     Valuing People                                 Bemidji                    3.18
                                                                                                                                              2
 Table 2. Recommending NTC and Overall Satisfaction:
 The following table shows how the campus responded regarding the degree to which they would recommend NTC to family and friends (Item
 38) and their overall satisfaction working at NTC (Item 39).
Item # Item                                      Grouping                    Mean(SD)          Mode               Range
                                                                                                         High          Low
  38      On a scale of 1-10, with 10 being      Bemidji                        7.3 (2.1)          7          10            1
          high, to what extent would you
          recommend NTC to your friends?
  39      On a scale of 1-10, with 10 being      Bemidji                        7.4 (1.8)          8          10            3
          high, how would you rate your overall
          level of satisfaction in your job at
          NTC?


Table 3. Highest Rated Items:
The following table shows items with mean responses above 3.5. The top 5 ranked items were all above 3.5. (These items are #5, 29, 24, 36,
22, 15).

Item #   Item                                                     Category          Grouping           Rank       Mean(SD)      Mode
   5     Employees at NTC are concerned about how their           Culture/Climate   Bemidji              1         4.2 (0.8)      4
         own efforts contribute to student success
  29     Employees take pride in working for NTC.                 Valuing People    Bemidji             4 (tie)     3.6 (0.9)     4
  24     Employees know how to use the electronic                 Communication     Bemidji             4 (tie)     3.6 (0.9)     4
         communication tools of the college (email, etc)
  36     Employees feel valued by their colleagues/peers.         Valuing People    Bemidji                2        3.7 (0.7)     4
  22     Employees take the initiative to communicate with        Communication     Bemidji             4 (tie)     3.6 (0.9)     4
         others within their department or work area to discuss
         issues and current concerns as needed.
  15     Supervisors at NTC support employees’ participation      Professional      Bemidji               3         3.7 (0.9)     4
         in staff development activities.                         Development

Table 4. Lowest Rated Items
The following items were rated below 2.7. The low-rating score cut-off was based on the bottom 5 ranked items, which were all below 2.7.
“Rank” in this table is given with 1 being the lowest ranking of all the items for that group.


                                                                                                                                             3
Item #       Item                                                    Category            Grouping                    Rank      Mean(SD)     Mode
                                                                                                                     (1=
                                                                                                                     ranked
                                                                                                                     lowest)
  13         Clear information and rationale on policies and         Orientation         Bemidji                        1       2.4 (1.0)        2
             procedures are communicated during orientation.
  18         Employees at NTC feel that they are well informed.      Communication       Bemidji                     3 (tie)    2.6 (1.1)    2/4
  12         The orientation defined the expectations that NTC       Orientation         Bemidji                        2       2.5 (1.0)     3
             has of all its employees.

  11         During orientation, NTC’s culture (e.g., values and     Orientation         Bemidji                        6       2.7 (1.1)    3/4
             beliefs) was introduced.
  10         I received sufficient orientation to successfully       Orientation         Bemidji                     3 (tie)    2.6 (1.3)    1/4
             begin my position.
  2          Administrations, staff, and faculty at NTC would        Culture/Climate     Bemidji                     3 (tie)    2.6 (1.1)        2
             define the culture in similar terms.
  1          The culture of NTC is clear and well-defined.           Culture/Climate     Bemidji                        3       2.6 (1.0)        2



Table 5. Summary of High and Low Ratings:
The number of items rated above 3.5 for each grouping and the number rated below 3.0 are shown below. For this table, 3.0 is the cut off of
low ratings as below this number is in the “disagree” range. Ratings exactly at 3 are “neither agree nor disagree” and ratings above that (i.e.,
above 3.5) are in the “agree” range. This assumes that any “disagree” is worthy of note, but “agrees” less than ½ a point over neutral are not
meaningful. With this interpretation, the results showed more responses on the “disagree” side than on the “agree” side.

# of items with       Grouping                         Categories               # of items          Categories                  Range of Means
a mean above                                    (number of items above 3.5     with a mean   (number of items below 3.0
       3.5                                      of the total number of items    below 3.0    of the total number of items      High         Low
                                                      in the category)                             in the category)

         6            Bemidji Campus            Culture (1/5)                      14        Culture (2/5)                     4.2          2.4
                                                Prof Development (1/4)                       Hiring (2/4)
                                                Communication (2/9)                          Orientation (4/4)
                                                Valuing People (2/11)                        Prof Development (1/4)
                                                                                             Communication (2/8)
                                                                                             Valuing People (3/11)


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