"MANAGING FOR RETENTION Listen to employee suggestions"
MANAGING FOR RETENTION Listen to employee suggestions No one knows a job better than the fully trained person who’s doing it. Here is an exercise to improve performance and boost morale, which in the end may help retention. Ask your staff members to develop two separate lists: First list: Five things about their jobs that are dissatisfying, nonproductive, or in their opinion do not need doing. Second list: Five things they could do that would add value to their jobs, but that they have either been told not to do, do not have time to do, or they have never suggested because they did not feel their idea would be well received. Review the lists thoughtfully; discuss them with whoever else you feel you should consult. Most importantly, provide specific feedback to each employee. As an example, you may be able to give your employee the good news that one item on the list may be discontinued, while two items must be continued due to reporting requirements, and the final two suggestions are worth discussing again. Likewise, the second list may provide some valuable suggestions/ideas and you may be able to give the employee the go-ahead to start working on one of the suggestions immediately. The important thing is to talk to your employees and listen to what they have to say. Be open to employees’ ideas and suggestions and involve them in decision-making. An effective supervisor will unleash employees’ energy and enthusiasm; research shows that good communication is essential in making the employer-employee relationship successful. Rosemary Leb, OHR/Employee Relations Adapted from Partnering for Performance (AMACOM:New York)