NORTH COUNTY DISPATCH JOINT POWERS AUTHORITY
Invites Applications for the Position of
$5,241 to $6,370 Monthly
(Open until filled—One year probationary period)
(Plus a comprehensive benefits package including health,
dental, life, disability, and 2.7 percent at 55 retirement (employer paid).
Excellent vacation and sick leave benefits, including 11 paid holidays per year)
THE POSITION MINIMUM Resumes may be submitted, but
A Management level position, un- QUALIFICATIONS not substituted for the application.
der general direction, the Opera- Minimum of five (5) years em- Failure to submit a complete ap-
tions Supervisor is responsible for ployment with a public safety plication and supplemental ques-
the day-to-day operations of the (911) dispatch center, with a tionnaire will disqualify you from
joint fire, emergency medical ser- minimum of two (2) years of su- consideration.(Postmarks, faxes
vice, and private patrol communi- pervisory experience. Other com- and interoffice mail will not be
cations center. The position of binations of experience and edu- accepted if not received by the
Operations Supervisor is FLSA cation that meet the minimum filing deadline date—currently
exempt. requirements may be submitted. open until filled.)
The Operations Supervisor re- Recommended: SELECTION PROCESS
ceives general direction from the Training and experience equiva- Applications, supplemental ques-
Communications Manager and lent to a bachelor’s degree from tionnaires and resumes will be
exercises direct and indirect super- an accredited college or university reviewed to determine the most
vision over assigned clerical, tech- with major course work in tele- appropriately qualified candidates
nical and professional personnel. communications, business or pub- who will be invited to participate
Must be able to remain calm and lic administration, or a closely in the examination process which
effective under heavy workloads related field is highly desirable. may include an assessment center.
and in emergency situations. The This assessment center may con-
Operations Supervisor must be The ideal candidate will under- sists of the following exercises:
able to analyze situations quickly stand the functions of a dispatch written exercise, structured oral
and respond with a reasonable center, including the Computer board and a workplace scenario.
course of action within established Aided Dispatch system, 800 MHz The date of the assessment center
guidelines. trunked radio systems and com- will be announced, based on the
puter-based E911 telephone sys- number of applications received.
The Operations Supervisor assists tems.
with the development of and im- Candidates with a disability
plementation of the Communica- We are seeking individuals who which may require special assis-
tion Center policies, procedures lead by example, have experience tance in any phase of the applica-
and regulations. Advises and as- with coaching and counseling, as tion or testing process should ad-
sists the Communications Manager well as proficiency in human re- vise the North County Dispatch
in the analysis, planning, develop- sources and managing employee JPA—Personnel Department,
ment and implementation of rou- relations. upon submittal of application.
tine and emergency procedures and Documentation of the need for
processes required in the efficient TO APPLY accommodation must accompany
and accurate receipt of telephonic If you are interested in this posi- the request. The North County
and radio communications for the tion, please submit an application, Dispatch JPA is an Equal Oppor-
purpose of providing rapid and supplemental questionnaire and tunity Employer (EOE).
appropriate fire services informa- resume to:
tion to the public. The provisions of this announce-
North County Dispatch JPA ment do not constitute an ex-
Supervises and evaluates shift su- Personnel Department pressed or implied contract. Any
pervisors, and coordinates the op- P.O. Box 410 provision contained in this an-
erations of the joint fire communi- Rancho Santa Fe, CA 92067 nouncement may be modified or
cations center with other partici- www.ncdjpa.org revoked without notice. The se-
pant members. Responsible for the lection schedule and process will
coaching, counseling, performance Application documents are avail- be determined after the final filing
appraisals and quality assurance of able on our website, or can be date. The final selection will be
a team of 911 operators and/or mailed, if requested over the job made by the Administrative of the
dispatchers. line at 858/756-6066. JPA.