for the post of
Director of Operations and Performance
The post holder is a voting Board member and is responsible for all aspects of performance,
service improvement and operational management. In addition, the post holder is responsible for
some areas of integrated governance (this areas is currently under review).
The post holder is responsible for the operational performance of the Trust as managed through
the four General Managers. Specifically, the post holder undertakes the following:-
Bed management, escalation and the day to day admissions and discharges.
Setting the Performance Development Reviews for the General Managers.
Ensuring the Clinical Business Unit plans are consistent with the Trust’s aims
Ensuring that operational performance is of the highest standard.
The post holder is responsible for top performance as measured in the following ways:-
Compliance with the core standards in the CQC Annual Healthcheck.
Healthcare infection rates.
Clinical Business Unit Performance Management Framework.
CHKS/Dr Foster benchmarking.
18 week performance.
Choose and Book.
The post holder is responsible for the service improvement work which drives efficiency and
effectiveness of current practices and pathways. Specifically, the post holder is responsible
for the following elements of service improvement:-
Lean methodology projects.
Best Care Practice projects.
Top Ten Length of Stay targets and achievement.
A&E 98% target.
SLR information and action in Clinical Business Units.
Response to Innovation and North West Improvement Alliance objectives.
Advancing Quality targets (in association with the Director of Nursing)
Governance (please note that this role is under review)
The post holder’s principle role under this heading is to lead the Assurance Framework.
However, there is also a requirement to monitor our performance against CHKS/Dr Foster
data, to comply with CQC data requirements and to ensure that our results and there
reporting to Primary Care Trusts, NHS North West and regulatory bodies is accurate, timely
and reflects best practice.