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Pool service check list

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					Pool service checklist - _________- Resort & Spa Date: _______________ to _______________
TIME 08:00 09:00 10:00 10:05 10:30 11:00 11:30 12:00 12:10 12:30 13:00 14:00 14:05 14:30 15:00 16:00 16:05 TASK Engineering Dept deep cleans pool Pool area clean and neatly set up, umbrellas open Offer Cold towel Collect cold towel Clean Sunglasses and offer Spritzer Offer fresh cut fruit (e.g. pineapple or watermelon) Clean sunglasses and offer Spritzer Cold towel and present lunch menus Collect cold towel Clean Sunglasses and offer Spritzer Offer Fresh fruit (different from a.m. fruit) Offer Cold towel Collect cold towel Offer Sorbet of the day Clean sunglasses and offer Spritzer Offer Cold towel Collect cold towel MON TUES WED THU FRI SAT SUN

Phrases to use: “Would you like a cold towel sir / madam?” “May I collect your glass sir/madam?” “May I collect your towel sir / madam?” “Can we offer you some fresh fruit/a sorbet sir / madam?” “Would you like me to clean your sunglasses sir / madam?” “May I offer you a refreshing Spritzer spray sir/madam?”

Tasks to Carry out each time we make rounds: Hand out cold face towels and pool towels to guests Check and remove trash, pick up dirty towels, refill ice Check for Beads for DnD Bring out arrange towels for guests arriving Fold robes, arrange towels for guests & bookmark open books Ask guests if they want food and/or drinks, refill ice Offer guests Spitzer Sprays Ensure neatness & cleanliness of pool area Offer to move umbrellas for guest wanting more shade

Oriental Hospitality Consultants – OrientalHospitality.com

Pool service checklist Soneva Gili Resort “Beyond the stars Pool service” “Guest name to be used” : this to be filled and handed to Snr F&B Daily !!!
TASK MON TUES WED THU FRI Engineering Dept deep cleans pool Pool area clean and neatly set up, umbrellas open Cold towel to all guests with morning smoothies Collect cold towel & empty smoothie glasses Clean Sunglasses, offer Spritzer, Cold towels and morning smoothie Offer fresh cut fruit (e.g. pineapple or watermelon), , Cold towels and morning smoothie Clean sunglasses and offer Spritzer, , Cold towels and morning smoothie Offer Cold towels, morning smoothies and present lunch menus Collect cold towel & empty smoothie glasses Clean Sunglasses and offer Spritzer, , Cold towels and morning smoothie Offer Fresh fruit (different from a.m. fruit), , Cold towels and afternoon smoothie Offer Cold towel to all guests with afternoon smoothies Collect cold towel & empty smoothie glasses Offer Sorbet of the day and cold towels Clean sunglasses and offer Spritzer, Offer Cold towel to all guests with afternoon smoothies Cold towel and afternoon smoothies offered Collect cold towel and empty smoothie glasses Phrases to use: Tasks to Carry out each time we make rounds: “Would you like a cold towel and a smoothie sir / madam?” Cold face towels with smoothies & pool towels to new guests “May I collect your towel sir / madam?” Offer new guests sun tan/block lotions “May I collect your glass sir / madam?” Check and remove trash, pick up dirty towels, refill ice “May I offer you a refreshing Spritzer spray sir/madam?” Check for Beads for DnD “Can we offer you some fresh fruit/a sorbet sir / madam?” Bring out & arrange towels for guests arriving “Would you like me to clean your sunglasses sir / madam?” Fold robes, arrange towels for guests & bookmark open books Ask guests if they want food and/or drinks, refill ice Offer guests Spritzer Sprays Ensure neatness & cleanliness of pool area Room SAT SUN

Oriental Hospitality Consultants – OrientalHospitality.com

Offer to move umbrellas for guest wanting more shade

Oriental Hospitality Consultants – OrientalHospitality.com


				
DOCUMENT INFO
Description: Hospitality Industry Manuals for Hotels and Resorts
Oriental Hospitality Oriental Hospitality http://orientalhospitality.com
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