West Norfolk 2008/2009 edition
Stay safe Save money
• Careline • Community Safety • Benefits • Debt advice
Stay Healthy Keep Warm
•Age Concern • Red Cross • Warm front • Over 70s grant
We l co m e t o We st N or f o l k hours a day service that can offer
Ad v ic e Wi se , a pu b l i ca ti o n that extra piece of mind for you and
pa c ke d fu l l o f l o ca l a n d
na t io n a l i n fo rm at io n to h e l p
your family and friends, if you live
alone or are infirm. See page 8
y o u k e e p w a r m , s a v e m o n e y, for details.
Warm Front scheme - grants s t a y s a f e a n d s t a y h e a l t h y. Having an active social life is vital
3 Save Energy – tips to staying healthy and something
4 British Red Cross We’ve included information and that West Norfolk District Age
Age Concern Norfolk guidance on how to plan and Concern is renowned for
manage your budgets and what to encouraging. More information
5 Age Concern West Norfolk District
do if you get into financial difficulty is on page 5.
6 Winter Fuel Payments and the
– see page 13.
On page 3 we’ve included some In addition to this publication, we
Sure Start – Children’s Centre
top tips on how to save energy have a range of information
7 Norfolk Fire Service which will not only help save you leaflets available – simply complete
West Norfolk Carers Association money but also help protect the and return the information request
West Norfolk Disability environment. And if that’s not form on page 9.
Information Service enough, we’ve also included We hope you find West Norfolk
8 Careline – 24 hour personal information on grants assistance Advice Wise helpful.
alarm service for insulation which could save you
Care and Repair West Norfolk even more money. To n y H o w e l l
Benefits Advice Staying safe in your own home is West Norfolk Fuel Poverty and
Housing Options (housing something that’s important to all Anti-Poverty Forum
problems) of us. Careline is a special 24 November 2008
9 Information request form and
10 Community safety and
New handyperson service
11 Norfolk PCT – Slips and trips
Local Information Support
You could claim a Warm Front Grant of up to £2700
to help make your home warmer and healthier.
Having a Warm Front Grant will
also improve the energy efficiency
of your home and you could also
£3 00 Re b ate Sch em e
If you are not in receipt of a
qualifying benefit, you may be
West Norfolk Citizens Advice save money on your gas and eligible for up to £300 to help pay
Bureau electricity bills. for the cost of a boiler repair, or
12 Dealing with debt Government funded Warm Front replacement under the Warm Front
Grants are available to Rebate Scheme.
13 Planning your budget and homeowners and private tenants This rebate is available to all
Budget Calculator who receive certain income or householders aged 60 or over who
14 Help to insulate your home – grants disability benefits. own their home or rent it from a
West Norfolk Deaf Association If you have received a Warm Front private landlord, who either have
15 Stay warm this winter – Grant before, you may qualify for no central heating system or one
take away the worry extra heating and insulation work, which is inoperable.
Connecting Communities – depending on the improvements
mobile information service you originally received. App l y No w !
16 Contact List – useful telephone Some homes that need oil heating Applying for a Warm Front Grant
may receive a grant of couldn’t be easier! Just call the
up to £4000. Warm Front helpline free on: 0800
316 6007 (quoting reference
W ha t wi l l I ge t fro m MK858).
West Norfolk Advice Wise is Wa r m F r o n t ?
published by the West Norfolk Improvements that the Warm Front
Fuel Poverty and Anti-Poverty Grant can provide include:
Forum. The Forum is a group of • Loft insulation
public, private and voluntary • Draught proofing T h e Wa r m F r o n t B e n e f i t
organisations that co-ordinate • Cavity wall insulation Enti tl em en t Ch ec k
• Hot water tank insulation If you are not sure if you could
activities to help combat fuel
• Energy efficient light bulbs claim a Warm Front Grant and
poverty and poverty in West • Gas, oil, or electric central want to know if you may be entitled
Norfolk. heating to other benefits, call our Benefit
• Glass fronted fire Entitlement Check team free on
0800 072 9006.
West Norfolk Fuel Poverty
and Anti-Poverty Forum
q Fit reflective convector panels behind radiators on
q Upgrade your heating system/ controls (to give
greater efficiency). A qualified heating engineer
can provide you advice on the following -
electronic programmer, room thermostat,
in the home thermostatic radiator valves and hot water cylinder
thermostat with motorised valve.
If you save energy in your home, it will help you to
save money and help to save the planet for future q Make sure your hot water cylinder is well insulated
generations. The following list of top tips can assist (has a good insulation jacket fitted).
you to live a ‘Greener’ lifestyle. q Have your heating boiler checked regularly.
q Insulate all hot water pipes & prevent heat loss.
q Time your central heating to switch off 1 hour
Kitchen and Bathroom
q Use the toaster rather than the grill.
before leaving for work.
q Keep lids on saucepans when cooking.
Use the economy setting on the washing machine. q Time your central heating to switch on 30 mins
before returning home.
q Fill the kettle only with the amount of water that
is needed. q If you have an economy 7 electric meter think
about changing to economy 10 and use a timer.
q Switch off the cooker as soon as you have finished
Ask the energy suppliers for advice.
Regularly defrost the freezer. q A Qualified heating engineer should advise you on
ventilation for the solid fuel fire, gas fire or open
Do not position the fridge or fridge-freezer near a
Use the clothes line rather than a radiator/ tumble
dryer for drying clothes.
Do not put hot food straight into the fridge.
Use the shower instead of the bath.
q Solid wall and cavity wall construction. Around
33% of the heat lost in your home is through the
walls, so insulating them can be the most cost-
Use plugs when running hot water.
q effective way to save energy in the home
Fix leaking taps
q Draft proof external doors and windows.
q Ensure your loft is well insulated (very important)
More warmth for your home
q Draught proof your loft hatch.
Living room and other rooms in the home
q Keep light shades/bulbs clean for maximum light.
q When buying electrical appliances look for an
q Close curtains at dusk to keep heat in.
energy rating of ‘A’ whenever possible.
q Turn off lights you don’t need.
q Check your energy bills regularly.
Block off and ventilate unused chimney flues.
q Always ensure your home is ventilated correctly, to
q Use low energy light bulbs throughout the house.
prevent the risk of damage. You need to eliminate
q Avoid leaving the TV on stand-by - it wastes your
the risk of condensation and prevent dampness to
q Don’t let curtains hang in front of radiators.
q For historic and listed buildings, before you carry
q Fill open gaps in/around skirting boards.
out insulation works, seek advice from the
q Do not block up any air vents (without professional
Conservation Officer at the Borough Council of
advice being given)
King’s Lynn and West Norfolk.
q Avoid using bottle gas fires, they cause
Fo r FR EE inde pendent hom e energ y
eff ic i enc y adv ic e, pl eas e cont ac t t he
H o u s i n g S t a n d a r d s Te a m -
Central heating and hot water
q If your boiler is over 15 years old it is not as
efficient as the new condensing boiler. Seek Te l : 0 1 5 5 3 – 6 1 6 2 0 0
advice on how to replace it.
q Turn down central heating by 1 degree centigrade
to save 10% on fuel bills.
q Set hot water thermostat to 60 degrees centigrade
/140 degrees Fahrenheit
T hera pe ut ic Ma s sa ge
We offer gentle therapeutic massage for people
at times of personal crisis to reduce stress and
promote a sense of well-being.
First Ai d T his s e rv ic e is av a ilab le fro m so me
We educate people in life-saving skills, enabling ward s at th e Qu ee n Elizab et h Hosp ita l.
them to respond to emergencies in their
communities. We also provide first aid cover at Skin Cam ouflag e
public events. We teach people with disfiguring skin conditions
L ea rn ho w t o save a lif e to da y and scars how to use prescribable cover creams,
telephone 0845 054 707. helping them regain confidence and
independence. A clinic is held at the Queen
Medical Equipment Elizabeth Hospital.
We provide short-term loans of medical For fu rth er in fo rmat ion o n The rap eut ic
equipment, such as wheelchairs, for people with Care a nd S ca rs a nd S k in Camo uf lag e
a disability or illness. co nt ac t Ru th E ag ling o n 07 738 9 44 565 o r
C a l l o u r K i n g ’ s Ly n n c e n t r e ema il re ag ling @re dcross. org .u k
on 01553 772369.
We h a v e o t h e r s e r v i ce s t h r o u g h o u t
Care in the Home/ Norfolk including:
Ho me f rom Hosp ita l • E merg en cy Res p ons e
We provide short-term care and support in the • Fire a nd e merg ency Su ppo rt S ervices
home for people after an accident or illness,
giving them the confidence to continue their daily
lives. This service is run from the Queen
Elizabeth hospital and can be contacted on
0 15 53 61 36 13 e xt 272 1 or em ail
s a n d y. t h o r p e @ q e h k l . n h s . u k .
• Re fu gee S er vic e s/ I nt ern at ion al
Tr a c i n g a n d M e s s a g e
For more in fo rma tio n on a ll o ur services
plea se cont act o ur Nor wich office o n
016 03 4 263 61 o r vis it r edc ro s s .o rg. uk
Age Concern Norfolk offers Te l e c l u b
a wide range of support Teleclub is aimed at the over 65’s offering
services for older people weekly calls to members to help combat
and their carers across loneliness and isolation, quizzes, quarterly
Norfolk. newsletter, signposting and information service
and a local number for members to ring in on.
Ring 01603 785261 to find out more.
I nf orma ti o n an d Ad vi ce Servi ce
For free, confidential advice on welfare benefits, Mo n e y M a tte r s
housing issues, health and social care and most Money Matters helps people to manage their
other things that affect your quality of life contact personal finances so they are able to remain
our Advice telephone helpline on 01603 787111, independent for as long as possible. Age
which is available daily Monday to Friday Concern Norfolk recruits and trains volunteers to
between 10am and 4pm. support people in their own home or living in a
Care Home. All Money Matters’ clients are
C o mmun i ty Su p po rt Ce n tre s referred via Adult Social Services.
In West Norfolk we operate the Burnham Centre, Contact 01603 787111.
North Street, Burnham Market (01328 730328)
and the Methwold Centre, Methwold Social Club, Advo ca cy Se rvice
High Street, Methwold (01366 728880). Drop by Age Concern Norfolk’s Advocacy Service
to find out about the range of activities and provides independent advocates to help older
events we offer, take a few minutes to get people speak up for themselves. We support
information and advice, access the internet, older people to assert their rights when
have a meal or spend the whole day. decisions need to be made that affect their lives.
Contact 01603 787111
G ard e ni n g, d eco ra ti ng a n d h an d ype rso n
s c h e m e : If you need reliable and trustworthy
help with work at your home, Age Concern
West Norfolk District holds a register of
decorators, gardeners and handypeople for all
of whom ACWND has carried out Criminal
Record Bureau (CRB) and reference checks.
Contact us and we will give you the names and
telephone numbers of two people who work in
your locality. The next step is for you to ring
them, discuss the work needed and agree the
West Norfolk District costs involved and the way the job will be
R eg i ste red Ch a rit y 1 07 2 34 3 T he ‘ POP-I N’ - dro p i n l un ch & so ci al
Te l : 0 8 4 5 2 4 1 6 9 9 0 c l u b : Methodist Church Hall, County Court Rd,
* Ou r H el p L i ne s a re o pe n The Pop In has provided services for the older
Mo nd a y t o Frid a y 1 0 am – 4p m members of our community, weekly for over
e nq u i rie s@ag e con ce rnw n d. org .u k twenty years. It’s open every Tuesday from
10am to 4pm, with home-cooked lunch served
C orre sp on d e nce a d dre ss:
1 3 St Ja me s C o urt , St Ja mes St,
K i n g ’ s Ly n n , P E 3 0 5 D A
at midday and refreshments available
throughout the day. Whist and exercise
sessions are held weekly after lunch and
regular special events offer, entertainment,
learning and other services.
O l d e r p e o p l e ’ s a c t i v i t y p r o j e c t : we run a
number of enjoyable, social activities from
health walks to tea dances. If you are keen to
get fit and stay healthy or want to get out and
about, meeting other people then we have an
expanding programme of walks, dances,
exercise classes and other activities. Phone or
call in for our seasonal programme.
I nf orma ti o n Offi ces: * I n f o r m a t i on O ff ic e o p en i ng t im e s f or
Providing information is a key service of Age p e rson a l visi ts are :
Concern. The ACWND Information Service is 1 3 St Jame s C o u rt, S t Ja me s Stre e t,
run by a dedicated band of staff and K i n g ’ s Ly n n , P E 3 0 5 D A ( b e h i n d
volunteers based at the Kings Lynn, Downham Ly n n L e c )
Market & Heacham offices. Our staff can Monday to Thursday 09.30 to 12.30
provide details of all ACWND services and
also supply information and literature on a T he Pri o ry C en tre , Prio ry R o ad ,
wide range of subjects and services, from a D o wn h am Marke t, PE3 8 9 HS
variety of organisations, relating to older ( o p p o s i t e Te s c o )
people. Monday, Wednesday and Friday 9.30 to 12.30
1 6 H ig h St, H e ach a m, PE3 1 7 ER
( n e x t d o or to R u s hm o o r ’s R e s ta u ra n t)
Monday, Wednesday & Friday 9.30 to 12.30
*subject to staff & volunteer availability.
Winter Fuel Payments 2008/09
A new advertising campaign is currently running to The final deadline for the receipt of claims
encourage people aged 60 and over to apply for a fo r t h is win te r is March 3 0t h 20 09.
Winter Fuel Payment. The campaign is aimed at
over 60’s who have not received a Winter Fuel Lin es a re op en f rom 8 .3 0am t o 4. 30 pm,
Payment before, or will not be receiving a State
Pension or Social Security Benefit in the qualifying
week of 15th to 21st September 2009.
How mu ch is t he Win te r F u el Pa y men t?
This year the Winter Fuel Payment will be £250 for
households with someone aged 60 to 79, and £400
M o n d a y t o F r i d a y.
The Pension, Disability and Carers Service is part
of the Department for Work and Pensions.
Local Service teams
based in Kings Lynn and
Norwich are available to
for households with someone aged 80 or over. undertake home visits to
anyone age 60 or over,
What do I need to do? to give advice on any
People who received a Winter Fuel Payment in Department of Work and
previous years, or will be receiving a State Pension Pensions Entitlements
or Social Security Benefit during the qualifying and to help complete
week, should receive their payment automatically application forms. We
without the need to make a claim. cover the whole of the
If not, you can get a claim form by calling the Norfolk area.
Winter Fuel Payment helpline.
Phone: 0845 9 15 15 15 Ple as e c on ta ct th e Pe ns ion S erv ic e o n
Textphone: 0845 601 5613 08 45 60 6 0 26 5 (08 45 6 0 60 28 5 fo r
te x tp hon e us er s) a nd re que s t ho me v is it.
Lin es a re op en 8 am to 8 pm Mo nda y
t o F r i d a y.
Hunstanton Children's Centre
Te l . 0 1 4 8 5 5 3 2 6 6 0
Children's Centre Nar Children's Centre (South Lynn)
Te l . 0 1 5 5 3 7 7 0 4 3 9
Sure Start Children’s Centres provide integrated Signpost Children's Centre (North Lynn)
Te l . 0 1 5 5 3 7 7 7 0 9 7
education, care, family support and health
Vancouver Children's Centre (Fairstead and
services. These are key factors in determining
good outcomes for children and their parents. Te l . 0 1 5 5 3 7 6 2 8 0 5
West Walton Children's Centre
W e b s i t e : w w w . s u r e s t a r t . g o v. u k
Te l . 0 1 9 4 5 5 8 3 6 2 0
Norfolk Fire and
Alarm and Safety Check
Do you have a smoke alarm in your home? If not then please call Norfolk Fire &
Rescue Service. We can supply and fit FREE smoke alarms and give advice to
help you make your home safer!
Freephone 0800 917 8137
Please leave your contact details; we will call you back to arrange a visit.
oo Alternatively you can contact your local fire station.
We aim to:
West Norfolk q Talk with and improve the health and quality of life
for Carers in West Norfolk.
Carers Association q Inform Carers about current and future service
q Assist Carers to access services available to them.
q Create opportunities to establish outreach services.
No. 3 Thoresby College, Queen Street,
q Discuss the views of Carers and represent those
King’s Lynn, PE30 1HX Tel: 01553 768155
views at local and county level, especially with the
Website: westnorfolkcarers.org.uk Norfolk NHS and the West Norfolk Social Services.
Jane V. Evans Manager
Registered Charity Number 1107546 Services for Carers, including those concerned
about someone else’s substance misuse
q Support groups q Home visits
The West Norfolk Carers Association
is a partnership between Norfolk q One to one listening support q Advocacy
q Young Carers Support q Therapies
County Social Services and the
W N Di S
West No rfolk Disability in forma tion Service
Registered Charity No: 1081847
• Inform ation and a dvi ce for dis abl ed Drop in for friendly advice. Ramped access.
people and carer s Accessible loo.
• Adv oca cy se rv ic e to help r eso lv e
prob lems wi th housing , care char ges and Opening hours: Mon – Thurs, 9-30 - 5pm
c ases of dis c ri mina ti on
Tel: 01553 774599 (answerphone)
• Ac ces s audits and aw arene ss trai ning
Fax: 01553 774599
Contact us at Kellard House, Hardwick Rd,
King’s Lynn, PE30 5BB Email: email@example.com
(by Lorry Park near South Gate roundabout).
Do you feel vulnerable due to physical or
mental health problems, increasing frailty
or just wanting additional security?
q No need to feel isolated
Peace of mind for family and friends
Does your home need improving,
q Retain your independence
q Feel safe and secure repairing or adapting?
Call centre staff that are trained and Are you aged 60 years plus, or
experienced to deal with any problem and are
available 24 hours a day to answer your calls
disabled, or on a means tested
A personal alarm button which is worn as a
pendant or on your wrist will alert call staff If you are a homeowner or private
when pressed. tenant we may be able to help you.
For more information or a free demonstration
Telephone 01553 760671
E Mail firstname.lastname@example.org
Help is the touch of a button away
Contact us on
Every year £££s
of benefits remain
Worried about keeping
the roof over your head?
If your income changes and you are having problems
with your rent or mortgage, get help and advice before
it gets worse. The Borough Council’s Housing Options
Team can provide free and impartial advice and
Are you claiming all assistance about housing problems, or you can talk to
the Citizens Advice Bureau or Shelter.
that you are entitled to?
If you get a letter from your landlord or mortage lender
advising of arrears - deal with it. Seek independant
For information and advice on advice if necessary. Keeping the roof over your head
housing benefit, council tax benefit is your priority.
and social security benefits contact Don’t be afraid to ask for help - b u t m a k e s u r e i t ’ s
the Council’s benefits advisers: t h e r i g h t s o r t o f h e l p ! Don’t borrow money to pay
off your debts. Always check out ‘deals’ that help you
Tel: 0800 731 2253
to solve your immediate housing problem – they might
not be the best option for you in the long run.
Hou sin g O pt ion s ar e b ase d a t t h e
Bor ou g h Cou n cil offi ce s i n
K i n g ’s Ly n n o n 0 1 5 5 3 6 1 6 6 7 5 .
Information request form
S H 0 1 - Tips for eating well K W 0 2 - Cold weather payment
S H 0 2 - Stage in life - food K W 0 3 - Warm Front Grant –
S H 0 3 - Keep Warm Keep Well - (HM Government/ Eaga)
for people with disabilities K W 0 4 - Energy Efficiency Advice –
(HM Government) overview
S H 0 4 - Keep Warm Keep Well -
for people over 60
S S 0 1 - Flood warning information
S H 0 5 - Keep Warm Keep Well -
for families (HM Government)
S S 0 1 - Noise complaints
S S 0 1 - How to prevent noise nuisance
S M 0 1 - Benefits advice
S M 0 2 - Money issues - moneymadeclear
Y H 0 1 - Water saving ideas
S M 0 3 - Budget calculator - work out your
Y H 0 2 - Transport in West Norfolk and
S M 0 4 - Dealing with debt problems
Y H 0 3 - Carbon Monoxide
S M 0 5 - Government grants, loans
K W 0 1 - Cut your fuel bills - Help for
Y H 0 4 - Damp and mould in the home
Y H 0 5 - Home maintenance inspection
Y H 0 8 - Recyling - What you can put in the
To request the information shown on this page, please could you e-mail us or write to us. To save on postage costs
and to save you time receiving the information, we can email the information to you. Please e-mail:
email@example.com - and provide us with the details of the requested information and the reference
number(s). Alternatively, please write to us: Housing Standards , Environmental Health and Housing, Borough
Council of King’s Lynn & West Norfolk, King’s Court, Chapel Street, King’s Lynn, Norfolk PE30 1EX - and provide
us with the details of the requested information and the reference number(s).
The information to be sent to you is correct at the time of going to print. This is all subject to change.
We welcome any comments you wish to make about the West Norfolk Advice Wise publication, this will assist us
to improve the help we provide in the future. Contact us: Email: firstname.lastname@example.org
Tel: 01553 616469 Address: Borough Council of King’s Lynn and West Norfolk, Housing Standards, King’s Court,
Chapel Street, King’s Lynn, Norfolk, PE30 1EX
Community Safety and Neighbourhood Nuisance
Noise & nuisance CCTV
Community Unsafe Smoking
support property bonfires
Should you have any concerns or require more information on the above services,
please contact us:
Env ir on me nt al H e at h and H ou si ng
Borough Council or King’s Lynn & West Norfolk
King’s Court, Chapel Street, King’s Lynn, Norfolk, PE30 1EX
Tel: (01553) 616200 Fax: (01553) 775142. E m a i l : c s n n @ w e s t - n o r f o l k . g o v. u k
New handyperson service
Care and Repair has launched a new handyperson Improvement Agency service so please still contact
service for older residents and people with the service.
disabilities or long term health problems. The
service is available to owner-occupiers, tenants of When visiting homes the handyperson will check to
private landlords and tenants of registered social see if there are any other concerns they, or any
landlords or housing associations. The service other agencies, can address. Visits will be
does not however cover works which are the legal arranged at a time and date to suit the client.
responsibilities of landlords.
This new service is part of a county-wide scheme
Types of jobs undertaken include: • Home safety and is supported by the Borough Council of King’s
(smoke detectors, key safes, grab rails, removing Lynn and West Norfolk, Breckland District Council
trip hazards) • Home security (security locks and and Norfolk County Council. There is normally a
chains, door viewers) • Minor electrical work (wiring small charge for the service and clients pay for any
plugs, replacing fuses) • Minor plumbing works materials used. However in certain circumstances,
(replacing tap washers, fitting lever taps) • Home clients may be eligible for Local Authority grants.
energy efficiency (draught-proofing, fitting low
energy light bulbs) • General repairs and other Fo r f ur th er inf orma t ion or t o make a
minor jobs. re qu est f or th e Han dype rson S ervice
p lea se c o nt ac t y ou r loc al Hom e
The service is not for emergencies, cleaning, I m p r o v e m e n t A g e n c y, C a r e a n d R e p a i r ,
decorating, specialist work (electrical or gas on 01553 616371
repairs) or larger jobs that would take more than
two hours but Care and Repair may still be able to
help with this sort of work through its main Home
Norfolk Local Information
Slips and Trips L.I.S.T. is for older people
and people with a disability,
A fall can lead to disability, isolation, loss of
independence and in some cases death. who are generally well but
30% of people 65 years and older will fall worried.
each year. q Are you in receipt of your full benefit
entitlement, or need help filling in a
In West Norfolk, falls are the top reason for benefit form?
ambulances to be called out. q Would you like advice on aids and
equipment to help you manage at
However, falls are not natural occurrences home?
and can be prevented.
q Are there small jobs or repairs at home
that need doing to prevent accidents
For more information, or if you have a fear of
falling or have fallen yourself, please contact and reduce risks?
the West Norfolk Falls Service on
Following discussion with a member of the
team, advice can be offered or a falls
assessment may be required
q Have you had a recent fall or have a
fear of falling?
Can L.I.S.T help you?
Contact us on 01553 774525
West Norfolk Citizens Advice Bureau
Free, Confidential and Impartial Advice
Charity Number 1071297
King’s Lynn Office Fairstead Outreach
White’s House, 26 St. Nicholas Street PE30 1LY Centrepoint, Mulberry Road PE30 4SR
D r o p i n a d v i c e - Tues and Thurs 10am -1pm D r o p i n a d v i c e - Tues 10am -1pm
A p p o i n t m e n t s - Mon, Tues and Thurs 10am - 1pm
North Lynn Outreach
Downham Market Office Community Centre, Lawrence Road PE30 2DW
11 London Road PE38 9BX
D r o p i n a d v i c e - Mon 10am -1pm
D r o p i n a d v i c e - Weds and Fri 10am -1pm
Telephone advice line
Council Offices, Valentine Court PE36 5EF
0844 499 4104
Calls cost 5p per minute from a landline,
D r o p i n a d v i c e - Thurs 10am -1pm
mobiles may vary
A d v i c e l i n e - Mon, Tues, Thurs, Fri 10am - 3pm
Citizens Advice Bureau (CAB)
Dealing with debt West Norfolk CAB is a good
starting point for free advice. They
If yo u ar e in d e bt an d yo u a re • Don’t forget items, such as provide free information and
fin d i ng i t h a rd to co p e, i t i s birthdays, Christmas or other advice on legal, money and other
im po rt an t to d e al w i th t he presents and holidays. problems.
pr ob l e m str a ig h t a wa y - th e w w w. a d v i c e g u i d e . o r g . u k
lo n ge r yo u ig n o re yo u r d e bts , • Think about other things that Te l . 0 8 4 4 4 9 9 4 1 0 4
the w o rse th e si tu a tio n you pay, such as car tax and
be co me s . insurance. National Debtline
National Debtline offers free,
Ma ke a l ist o f eve r yt hin g yo u • Keep a spending diary – try confidential and independent help
owe writing down every penny you over the phone. You can call their
The first job is to sort out exactly spend for a month. helpline and also download
what you owe, and to whom you publications from their website and
owe it (your creditors). You then • Are you entitled to any State get advice on making a personal
need to put these debts in order of benefits or tax credits? budget.
importance. The most important w w w. n a t i o n a l d e b t l i n e . c o . u k
('priority') debts are not necessarily • Make sure you review your Te l . 0 8 0 8 8 0 8 4 0 0 0 (Mon-
the biggest ones. Priority debts are budget regularly. Consider Friday 9am to 9pm; Sat 9.30am to
ones where serious action can be where you can make savings 1pm)
taken against you if you don't pay and set goals and when you
what you owe. want to reach them. Consumer Credit Counselling
Pri o ri ty de b ts
Priority debts are things such as
mortgage repayments, rent, taxes
and payments ordered by the
courts: if you do not sort these out,
there is a possibility you could lose
Hel p wi th p e rso n a l b u dg e t s
National Debtline provides a free
self-help pack and leaflets,
including help on how to work out
a personal budget.
Once you know what you can
The CCCS also has a helpline,
providing free, independent and
impartial advice to people who
have debt problems.
Consumer Credit counselling
Service w e b s i t e :
w w w. c c c s . c o . u k
your home or go to prison. afford, you can talk to your
Te l . 0 8 0 0 1 3 8 1111 (Mon-Fri
creditors about your situation and
No n -p ri o ri ty d e b ts 8.00 - 8.00) M o r t g a g e a r r e a r s
what you are going to do about it.
Non-priority debts include credit h e l p l i n e Te l . 0 8 0 0 9 7 5 9 5 5 8
Offer to pay each debt off in a way
card payments, bank loans, you can afford – it is important not
catalogue repayments and money to offer to pay more than you can
you have borrowed from family or M oney made cl ear
afford, and not to assume you will
friends. You can not ignore these, from the Financial Services
be able to pay more in the future.
but you do not need to deal with Authority gives you just the facts
It is important to follow up a phone
them as a first priority. about financial products and
call with a letter confirming what
services, helping you to make an
you said and agreed.
Wor k o u t a p er so na l b u dg e t informed decision.
You may have little or nothing left
To find out what debt repayments Te l . 0 8 4 5 6 0 6 1 2 3 4
to offer your non-priority creditors.
you can afford, work out a weekly or w w w. m o n e y m a d e c l e a r.
You should still talk to them,
monthly budget to see what you f s a . g o v. u k
explaining the situation; you may
need to live on. It's important to be be able to tell them that you will
realistic and honest with yourself. Shelter (Housing debt advice)
pay them back at some point in the
Your budget will show how much w w w. s h e l t e r . o r g . u k
future - but do not make promises
money you can afford to commit to Te l : 0 8 0 8 8 0 0 4 4 4 4
you can not keep.
paying off your debts. Your budget (7 days a week 8.00 - midnight)
may also show you where you can Wh e re to g e t h e lp a nd a d vic e
save money. Community Legal Advice
Many organisations offer free,
You may also be entitled to free
independent advice on debt
Have your recent bank statements and independent advice from your
problems, so you do not need to
and bills handy to help you fill it in local Law Centre.
use companies that charge. The
accurately. w w w. c o m m u n i t y l e g a l a d v i c e . o r g . u k
following organisations will give
Te l . 0 8 4 5 3 4 5 4 3 4 5
you free help and advice:
Ti p s t o h e l p y o u t a k e s t o c k o f
your money Cambridge Law Centre -
w w w. l a w c e n t r e s . o r g . u k / c e n t r e s
12 Te l . 0 1 2 2 3 7 1 2 2 2 2
Planning your budget
Whether your finances are a unexpected bill?
bit under the weather or Setting aside a few minutes
fighting fit, it's always a good a week is all it takes to
idea to keep track of your review your finances. A good
money. Do you know what's way to take stock is to make
coming in, and where it all a budget – list everything
goes to? that’s coming in and where
Would you be able to it’s going. You can use the
find money in a hurry if ‘Budget Calculator’ to help
you had to pay an you.
I nc om e - s ec tio n A Gym/ sport activities
Your pay after tax Other
Partner’s pay after tax Fi na n cia l
Pension income Loans/ card/ Hire purchase repayments
Interest/ investment income (after tax)
Child benefit or maintenance
Buildings and/ or contents insurance
Other Car insurance
To t a l i n c o m e Medical insurance
Spending - section B Mobile phone insurance
H o use h ol d Children
Food and drink Childcare
Mortgage/ rent/ service charge Child maintenance
Council Tax Other
Gas/ Oil/ Solid Fuel Clothing and footwear
Phone/ internet/ satellite TV etc Toiletries
Mobile phone Medicines/ prescriptions
TV Licence Other
Other Total spending
Going out Total Income (from section A)
Alcohol/ cigarettes To t a l s p e n d i n g ( f r o m s e c t i o n B )
Holidays Inc ome mi nus sp endi ng ( A m in us B )
Help to insulate your home
Cavity wall Insulation
Free for:- Co n ta ct yo u r E n er g y S u p p lie r o r th e
E n e r g y S a v i n g Tr u s t A d v i c e C e n t r e –
q Home owners an d priv ate re nted East of England, to apply for hel p
tena nts who are age d 70 ye ars old
or above. Energy Saving Trust Advice Centre
East of England – Te l . 0 8 0 0 5 1 2 0 1 2
q Home owners an d priv ate re nted
w w w. e n e r g y s a v i n g t r u s t . o r g . u k
te nants who r ec eive a qu alify ing
The Borough Council of King’s Lynn and
• If you are an owner occupier or private West Norfolk support the insulation
tenant who receives one or more of the
following benefits, you may be able to get
help to insulate your home:
• Working Tax Credit
(with an income of less than £15,592)
• Income Support
• Housing Benefit
schemes, as managed by the Energy
Suppliers (under CERT).
Funding is provided by the Energy
Suppliers, under the Government’s Carbon
Emissions Reduction Target (CERT)
• Council Tax Benefit (not single person
• Pension Credit West Norfolk Deaf Association
• Attendance Allowance
• Disability Living Allowance
Improving the lives of deaf and hard of
• War Disablement Pension (which must
hearing people. Our services include:
include a mobility supplement or Constant
mple maintenance for NH
Attendance Allowance), Hearing aids
• Industrial Injuries Disablement Benefit
(which must include Constant Attendance
• Income-based Jobseeker’s Allowance
• Child Tax Credit (with an income of less
• Employment and Support Allowance
(Income based). Opening Times: Mon-Fri 10-4
Around 50% www.wnda.org.uk
grant assistance or contact us:
The Deaf Centre
q Home owners and private rented
Railway Road Text:01553 774766
tenants- for everyone there may be
around 50% grant assistance available
to insulate your home, even if you are
not over 70 years of age or on benefits
Stay warm this winter
When money is tight fuel bills can If y ou’ re ov er
be worrying, but help is at hand – 60, disabl ed or
read on for details. chr onic al ly si ck …
Ask your gas and electric suppliers
C ons umer D ir ect about going on the Priority Service
Consumer Direct has taken over Register. This could entitle you to
Energy Watch’s role. Consumer extra free services such as:
Direct can advise householders:
• How to change energy • A free annual gas safety check
supplier • Bills in an alternative format
• Buying gas or electricity- door (large print, Braille or audio)
step selling or telephone sales • A quarterly meter reading
• Energy issues when moving service
• Complaints about your energy • Emergency priority
supplier • A more accessible pre-
payment meter Wo r r i e d a b o u t b e i n g
w w w . c o n s u m e r d i r e c t . g o v. u k • Disconnection protection cu t o ff?
Te l . 0 8 4 5 4 0 4 0 5 0 6 during winter months Talk to your supplier – they are
obliged to help you avoid
H ome H eat Hel pli ne Change energy supplier disconnection, whether that’s
If you’re struggling to pay your bills
call the Home Heat Helpline
w w w. h o m e h e a t h e l p l i n e . o r g
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For independent advice switch
w w w. s w i t c h w i t h w h i c h . c o m
Te l : 0 8 0 0 5 3 3 0 3 1
Mon Frida y 8.30a m 6pm
Saturday 9am - 1pm
through a new payment plan,
installation of a pre-paid meter or
• Bircham Newton (Monks Close)
• Boughton (surgery)
• Castle Acre (shop)
• Clenchwarton (Co-op)
• Docking (shop)
• Dersingham (Budgens shop)
The Connecting Communities project is a mobile
• East Rudham (village green)
Information, Support and Signposting service
• Emneth (village hall)
visiting rural communities across West Norfolk.
• Fincham (village hall)
The Connecting Communities project team are
• Grimston (shop)
there to help and carry a large range of literature
• Gayton (shop)
on a variety of important issues.
• Great Massingham (shop)
The Connecting Communities project offers a
• Heacham (Station Road)
range of information leaflets covering
• Hockwold (shop)
• Health • Education • Housing • Healthy eating
• Methwold (butchers shop)
• Benefits advice • Activities to take part in
• Northwold (pub/shop)
• Events and places to go.
• St Germans (shop)
• Snettisham (market place)
We carry information for young people, older
• Syderstone (village hall)
people and for families. Come and talk to us.
• Southery (shop)
• Terrington St. Clements
To request a timetable of visits in these villages
(Location to be confirmed)
you can contact us on:
• Terrington St. John (surgery)
Project team 0 7 8 7 6 4 6 6 0 9 4 (Karen)
• Wimbotsham (shop)
Project Co-ordinator 0 7 9 7 6 2 0 4 2 9 1 (Bob)
Email: c o n n e c t i n g c o m m u n i t i e s p r o j e c t @
ho tma il.co .u k
Age Concern LIST 01553 774525
West Norfolk District 0845 241 6990 Money made clear 0845 6061234
Age Concern Norfolk 01603 787111 National Debt line 0808 8084000
Borough Council of King’s Lynn NHS Direct 0845 4647
and West Norfolk
Home energy efficiency 01553 616469
Non Emergency 0845 4564567
Benefits Hotline 0800 731 2253
Norfolk Fire Service 0800 9178137
British Red Cross
Norfolk Mental Health
Home from Hospital 01553 613613
Advocacy Service 01553 816269
Care and Repair
Shelter 0808 8004444
West Norfolk 01553 616677
The Pension Service 0845 606 0265
West Norfolk 01553 760671 West Norfolk Carers 01553 768155
Citizens Advice Bureau
Community Legal Services
0845 345 4345
West Norfolk Deaf
West Norfolk Disability
West Norfolk MIND
Counselling service 0800 1381111 – Mental Health 01553 776966
Crime Stoppers 0800 555111 West Norfolk Patient Advice
& Liaison Service 0800 587 4132
Handyperson service 01553 616371
Jobcentre Plus 01553 734900
The information contained in this publication is correct at the time of going to print
The West Norfolk partnership is the Local Strategic Partnership for West
Norfolk comprising a group of public, private and voluntary sector
organisations which work together to improve services and a quality of life
in West Norfolk.
If you would like a copy of this
document in large print, please
contact us on 01553 616200