Webinar FAQ
• What’s the software?
Webinars are conducted using an online synchronous conferencing and training
software application called WebEx. The client software downloads automatically after you log
in to your WebEx meeting, and requires no installation. Please allow a few minutes for it to
load at the start of every meeting.
• How do I get login information?
Once you order your webinar choice and checkout, you will get an email confirmation
from IFM for that purchase. Within 48 hours, you will receive a confirmation with WebEx
instructions, the session link and password.
• When should I log in to the webinar?
Participants can join webinars at least 15 minutes before they start. If you are a first
time WebEx user, please join the session at least 30 minutes prior to start time to allow for
WebEx configuration.
• What equipment will I need to participate in a webinar?
You will need to use your computer to view the power point presentation, participate in
polls and the live question and answer session. To hear the audio, you have two options.
a. You may listen to the audio via the call in number and access code that is
provided in your WebEx confirmation. This number is also listed on the first
slide when you join the webinar. (This is the best option for attendees on
high speed connections).
b. You may listen to a live web stream of the audio with Windows Media Player
by going to http://www.functionalmedicine.org/ifm_ecommerce/playsound.aspx
(This option is best suited to international attendees or those who wish to
avoid toll charges. Please be aware that you may experience a 5-10 second
delay of the audio from the live presentation depending on your connection
speed).
• Will I see the presenter?
No, but you will hear the presenter while you view his/her presentation.
• Will the session be recorded?
Yes, the webinar session will be recorded and you can access the recording link 24 hours
after the session has ended. You will be sent an email with instructions to access the recording
link.