Telephone Script Outline

							                                                  Telephone Script Outline

         Introduction

         RECORD

         Hello, Mr./ Mrs._______ This is Your Name, Thank for REQUESTING our services. Now for you
         security & quality assurance we will be recording this call, I’m the verification officer with
         Company Name and I will be giving you your receipt for the $0.00 charge, I will also re-verify that
         all the information you gave us is accurate.

          Do we have your authorization to make this purchase? (Get a yes)

         I will need the following information to complete your complete your purchase

             B ank n am e:
             Ro ut i n g #:
             Ac c ou nt #:
             Ar e yo u ar e th e au t ho r i ze d ac c ou nt h o ld er t o m ak e th is tr a ns ac t io n? ( G e t a
              ye s )


Des c r i pt i o n of yo ur pr od uc t or s e r vic e : __ _ __ _ __ _ __ _ _ __ _ __ _ __ __ _ __ _ __ _ _ __ _ __
W ere yo u m ad e an y p r om is es b y t h e r ep res e nt at i v e n ot s t at e d h ere
( M us t g et a c l ear NO )


         Thank you for your purchase. For your records

             T he d at e is 00 / 00 /2 0 0 4 Yo ur ba nk ac c ou nt wi l l be A CH d eb i te d wi t hi n th e
              nex t 4 8 h our s . D o yo u u n ders ta n d ? (G et a yes )
             T he am ou nt t h at wi l l b e d eb i te d f rom yo ur ac c o u n t wil l be $ _ _ __ _ _   Do yo u
              un d er s t a nd ? ( G e t a ye s )
             If yo ur tr ans ac ti o ns i s r et ur ne d f or No n - S uf f ic i e nt r e as o ns an ad d it i o na l
              25 . 00 pr oc es s i n g f e e m a y b e a pp l i ed t o yo ur ac c o u nt . D o yo u u nd ers ta n d?
              (G et a ye s )
             Yo u wi l l b e r ec ei v i n g yo ur pr o duc t/s er v i c e 10 b ank i n g d a ys af ter yo ur
              pa ym en t c l e ar s yo u r B ank . D o yo u un d ers t a n d? (G et a ye s )

         O ur R et ur n po l ic y is : _ __ _ __ _ __ _ _ __ _ __ _ __ __ _ __ _ __ _ _ __ _ __ _ __ __ _ __
          Do yo u u n der s t an d ? ( G et a ye s )




O nc e ag a i n ou r ne w t o l l f r e e n um ber is 1- 8 0 0 t o ll f re e
Cus tom ers H our s ar e Mo n da y t o Fr id a y 9 : 0 0 to 5 : 00 P M e as t er n s ta n dar d t im e . O nc e
ag a i n th a nk s f or c al l i n g. Yo u r c onf ir m at io n num be r is __ _ __ _ _