"P-CCS Zangle ParentConnection FAQ"
ZANGLE PARENTCONNECTION FREQUENTLY ASKED QUESTIONS Correcting Information Who do I contact if I do not know my PIN or password? Call the Parent Connection Help Desk at 734-416-2720 or e-mail email@example.com. Please be sure to include the following information in your voice mail or e-mail message: o name of parent requesting PIN and/or password o daytime telephone number Who do I call if I have a question about my child’s attendance? Canton High School Attendance 416-7501 Plymouth High School Attendance 582-5545 Salem High School Attendance 416-7810 For Middle and Elementary Schools, please contact the school office. How do I get my child’s emergency information corrected? Canton High School Records 455-6790 firstname.lastname@example.org Plymouth High School Records 582-5582 email@example.com Salem High School Records 416-7793 firstname.lastname@example.org For Middle and Elementary Schools, please contact the school office. How do I get my child’s demographic information corrected? To change demographic information for your child, please contact your child’s home school. o name of student o home address o home phone number Canton High School Records 455-6790 email@example.com Plymouth High School Records 582-5582 firstname.lastname@example.org Salem High School Records 416-7793 email@example.com For Middle and Elementary Schools, please contact the school office. My child’s ethnicity is listed incorrectly. The ethnic groupings that we use in the district are determined by the State of Michigan for the purposes of reporting. The groups they have defined are: (1) American Indian/Alaskan Native (2) White/European/Middle Eastern (3) Hispanic (4) Black/African American (5) Asian/Far Eastern/Indian/Pakistan (6) Native Hawaiian/Pacific Islander Placement in one of these groups is determined by information you provided on registration forms at time of enrollment. V 2.0 Plymouth-Canton Community Schools - Zangle ParentConnection FAQ page 1 of 2 ParentConnection FAQs, continued Web Browser and Application Issues Why do I get the “Thank you for being involved…” screen every time I logon? The current configuration of your Internet access does not allow ParentConnection to function properly. Options: *America Online® (AOL®) and Apple® Safari™ users: minimize the AOL or Safari window and open a second window for Microsoft® Internet Explorer. Why does it say “No Information to Display” after I click Logon and select my child? You may need to delete your temporary Internet files (Tools…Internet Options…General…Delete Files). Is there some way to change my PIN? No. The PIN (Personal Identification Number) is generated by the student database computer system. There is no way to change that number. Why do my spouse and I have individual accounts? Couldn’t we just use the same one? Because a child’s parents may live at different addresses, parental access was established for each parent individually. The information available will not differ between parents of the same child. Why do I see my child’s name listed twice in the Student drop down list – once with next year’s grade level? (Second Semester ONLY) To allow for course requests to be generated for next year, a new record has been created for each student. To view course requests for next year, select next year’s record for your child. Otherwise, choose the current year’s record to view all other data. Why aren’t all of my child’s teachers listed in Assignments? Currently, teachers are participating in Zangle ParentConnection on a voluntary basis. When I view my child’s attendance, I get a message that says “There Is No Attendance Information To Display” Attendance records are only displayed in the event of an absence or tardy. What do the codes mean in the “Term” column? E = Elementary 1…4 = The Number of the Associated Term M= Middle School SAM = Summer Academy – Middle School P = Progress Report SUH = Summer School – High School Q= Quarter YR = Year Long S = Semester YRE = Year Long Elementary YRM = Year Long Middle Example: Q2E = Quarter 2 Elementary School Example: S1M = Semester 1 Middle School Example: Q4P = Quarter 4 Progress V 2.0 Plymouth-Canton Community Schools - Zangle ParentConnection FAQ page 2 of 2