Explanation of the Process to Become A 2-1-1 Call Center in Ohio Adopted: February 2002 Revised: October 2003 Revised: December 2004 Revised: December 2006 Step 1: Complete “Application for Designation as a 2-1-1 Call Center”, available at www.ocirp.org. While it is not required that an agency be a member of the 2-1-1 Ohio Collaborative, membership is highly recommended as it is the best way to keep informed about the current status of implementation in Ohio as well as participate in decisions affecting future statewide implementation. If you have any questions regarding the application, please contact Sue Hanson at (740)363-1835 or at email@example.com. Step 2: As a part of completing the “Application for Designation as a 2-1-1 Call Center”, you must collect letters of support from at least 80% of the organizations listed on page 3 of the application for each county that you plan to serve. While these letters should be addressed to Richard Stahl, President, Ohio Council of Information and Referral Providers/OhioAIRS, 195 N. Grant, Columbus, Ohio 43215, please ask the organizations to send the letters to you. You may want to provide the organizations with a stamped and self addressed envelope in order to expedite this process. Step 3: Submit an original of your completed application and letters of support to Sue Hanson, 211 Review Committee Chair, 11 N. Franklin Street, Delaware, Ohio 43015. In addition, email a pdf version of the entire application to firstname.lastname@example.org. If you do not have this capacity, mail 6 hard copies of the application along with the original. If the application is postmarked by the last business day of the month, the Application Review Committee will review the application at the next meeting of the 2-1-1 Ohio Collaborative. The 2-1-1 Ohio Collaborative typically meets on the second Thursday of the month. Only fully completed applications are accepted. An application will be returned if any part of the application is missing. 3.1 If you have already been approved as a 2-1-1 Call Center and you are applying to cover an additional county (s), you do not need to fill out an entire new application. However, you must provide documentation of the following: a. MOUs as appropriate describing any collaborative relationships/agreements between 2-1-1 call center and agencies in that county area. b. Letters of support from at least 80% of the organizations listed on page 3 of the 2-1-1 call center application for each county you plan to serve. c. Business plan indicating history of I&R in that county, collaborating agencies, funding sources, and marketing plan. d. A signed contract or letter of intent to contract between you and the lead organization in that county regarding roles and responsibilities as well as date of planned implementation. 3.2 If you are a new entity applying for 2-1-1 designation and you are working with another organization to cover all or a portion of your calls, a signed contract or letter of intent to contract between your two organizations outlining the terms of the relationship including projected date of implementation, must accompany your application. Step 4: Typically, letters regarding the Application Review Committee’s decision are sent by the Review Committee Chair within ten (10) business days of the 2-1-1 Ohio Collaborative meeting. Approved applicants will be expected to provide semiannual reports on progress toward implementation. The details will be included in the approval letter as will contacts for getting telephone routing set up. If the agency is not approved as the 2-1-1 Call Center, further instructions are included in this letter. Step 5: If the agency is approved as the 2-1-1 Call Center, then this letter should be sent along with a cover letter to all of the Local Exchange Carriers (LECs) that serve that county. Some counties only have one LEC, while others have several. Please inform Richard Stahl (email@example.com; (330) 762-5627) of the dates that the letters are sent and the companies to which they are sent. Step 6: The process from here depends on whether the LECs has a tariff1 that has been approved by the Public Utilities Commission of Ohio (PUCO). Please contact Richard Stahl firstname.lastname@example.org; or (330) 762-5627)if you do not know whether your LECs have approved tariffs. If your LECs do have approved tariffs, you need to contact your local LEC representative. OCIRP/2-1-1 Ohio Collaborative has a list of LEC contacts. Step 7: If your LEC does not have an approved tariff, the LEC is required to file a tariff within thirty days (according to the PUCO ruling on 6/21/01)2 of receiving your letter. The 2-1-1 Ohio Collaborative’s attorneys are integral at this stage and close communication with the Collaborative is very important. Step 8: To complete cell phone coverage for your approved service area, contact Diane Gatto at email@example.com for contract, cost, and procedural information. 1 According to Newton’s Telecom Dictionary a tariff is “a public document [that] details services, equipment and pricing offered by the telephone company to all potential customers.” A tariff, in this context, is not a fee paid by the caller or residential customer. 2 Some LECs have slightly different requirements.