SECOND LINE (personal) ON A STATE CELL PHONE FAQ’s 1. Can a second (personal) line be added to a state cell phone? The state cell phone policy allows a second (personal) line to be added to a state cell phone if there is a business need to do so. Individual agencies may have a stricter policy regarding this, or may not allow it at all, and needs to be reviewed before proceeding. If allowed by the individual agency, approval must be obtained from the cell phone coordinator/liaison for the agency before ordering. 2. Can a second (personal) line be added to all state cell phones? The basic phones provided with the cell phone service under state contract can have the capability for a second line. However, those phones with a “walkie-talkie” line cannot accommodate a second (personal) line. There may be other types of phones which will not handle a second line. 3. What are the advantages of adding a second (personal) line to a state cell phone? There really is only one advantage and that is not having two cell phone devices – one for state business and one for personal business. In some cases, the monthly cost of the personal line may be slightly less. 4. What are the disadvantages of adding a second (personal) line to a state cell phone? There are many disadvantages in doing this which usually outweigh the single one advantage. These include: a. The cell phone can only handle incoming ringing for whichever mode (business or personal) it is in. If the phone is in the personal line mode, then calls to the state number will not ring and will go to voice mail. There will be no notification of the call. b. The second (personal) line must be from the same carrier as the state cell phone. c. There are a very limited amount of plans to choose from for your personal usage. d. You cannot pool with other family members that you may add to your personal account. e. You are not allowed to upgrade your unit as newer technology is released. f. You cannot take the personal line, or the phone number, if you change positions or leave state service since it is associated with the state account for the cell phone. g. The cell phone carrier usually requires a contract with the individual for a minimum of one year for the personal line. Depending on the plan it could be up to 2 years. If a person leaves state service before the contract expiration, they could be liable for the termination costs for the second (personal) line. h. Blackberries or other PDA’s are not equipped to have a second (personal) line. 5. What are the costs for adding the second (personal) line? The costs vary by cell phone vendor and are more that the contract rates provided to the state. 6. How do I order the second (personal) line to be added to my state cell phone? Once approval has been obtained from your agency’s coordinator/liaison for adding the second (personal) line, it may be ordered by calling the 800 telephone number provided for the cell phone vendor. All negotiations regarding type of plan and rate selected are between the user and the cell phone vendor. It is outside of the state contract. All billing for this service is sent directly from the vendor to the user and the state is not responsible for any usage on this second (personal) line.
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