Frequently Asked Questions by vmarcelo


									Frequently Asked Questions – OEB Business Plan

Q. What is the purpose of the OEB’s business plan?

A. The OEB’s business plan reflects our top priorities for the next three years. It states our
objectives and considers the external factors that will affect our success in achieving those
objectives. The plan also tells you about some of the key initiatives we are planning and the
performance measures by which we will hold ourselves accountable.

Q. How does the OEB measure its achievements against the objectives set out in its
business plan?

A. As part of our ongoing commitment to transparency, each year we publish the results of an
independent audit that determines how well we met the specific measures outlined in the plan.
For fiscal year 2006-2007, the OEB achieved 98.4% of its performance measures.

The results are posted on

Q. Are there fundamental changes in this year's strategic plan?

A. Our core objectives have not changed from our previous plan. We have updated the context
for each objective and key initiative and have refined the associated performance measures to
reflect developments in the energy sector since our last plan. However, you will note that the work
the Board is doing on conservation and demand management is now presented as a separate
objective that more clearly reflects the Board’s commitment to reducing regulatory barriers to
conservation and demand management.

Q. What is the major focus of the OEB's 2008-2011 Business Plan?

A. You will see that this year’s plan focuses on providing effective regulation that facilitates
meeting the energy needs of our province and the challenges the energy sector is facing around
supply, reliability and conservation.

Q. What type of consultation does the OEB do on its business plan?

The Board published its proposed business plan for 2008-11 on its website on October 18, 2007.
Stakeholders were invited to provide input on the objectives proposed for the next three years.
The Board published the stakeholder comment it received on the draft plan on the Board’s
website on November 29, 2007. Stakeholder comment was reviewed by the Board and informed
the development of the final plan. The plan was then approved by the Minister of Energy together
with the OEB’s 2008-2011 budget.

Q. How can I find more information about the OEB's Business Plan?

A. There are several ways to find more information about our Business Plan.

Call us:

Energy sector licensees may call the market operations hotline at 416-440-7604. A member of
the Market Operations staff will contact you within two business days.
Consumers may contact the Consumer Relations Centre. Information officers are available to
serve you in English or French from Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).
The numbers are:

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)

Fax us:

Write to us:

Ontario Energy Board
2300 Yonge Street
Toronto ON M4P 1E4

Email us:

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