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NHS PETCT South Patient Satisfaction Survey

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					NHS PET/CT Diagnostic Imaging Service

NHS PET/CT South Patient Satisfaction Survey
October 2008 - August 2009

Independent audit report compiled by HWA Consulting for the NHS PET/CT Diagnostic Imaging Service in the South of England

These figures are compiled from a database of results compiled by HWA Consulting on behalf of the NHS PET/CT Diagnostic Imaging Service.

Introduction
The NHS PET/CT Diagnostic Imaging Service is part of a national wave 2 ISTC programme procured by the Department of Health to provide greater access to PET/CT for patients in England. InHealth are the provider of the southern part of the national contract and provide PET/CT services at 15 locations across five Strategic Health Authorities in the south of England. The service has been designed to meet the specific needs of eleven cancer care networks, and integrate fully with local clinical pathways and protocols. The service was launched in April 2008 using mobile units containing Siemens Biograph TruePoint PET/CT scanners. It covers the following locations: Basildon, Bournemouth, Cambridge, Colchester, Leicester, London (x2), Maidstone, Northampton, Norwich, Nottingham, Plymouth, Poole, Southampton and Taunton. InHealth’s own research confirms a high level of patient and referrer satisfaction with our services and people. Our patient satisfaction surveys undertaken from October 2008 to March 2009 illustrated that patients were highly impressed with InHealth’s services and the people providing the care.

A five star team, giving a five star service.
Patient, PET/CT Service
4

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Patient Satisfaction Summary
This report is based on 1241 reponses between October 2008 and August 2009.

Main points to note - overall results:
1. 97% rated the overall quality of service as ‘good’ or better 2. 87% of patients started their treatment within 15 minutes of their appointment time 3. 98% rated staff as ‘good’ or better 4. 97% rated cleanliness in the facility as ‘good’ or better 5. 95% rated the overall standard of the facility as ‘good’ or better 6. 99% of patients said they were given the time and attention they needed 7. 99% of patients said the procedures were explained in a way they could understand

Cumulative overall rating of quality of service

62% 27% 8% 2% 1%

Excellent Very good Good Fair Poor

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5

Clinically, a very valuable service.

Referrer, St Mary’s Hospital

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The staff were helpful and courteous.

Patient, PET/CT Service

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Chart shows how the question ‘Please rate the overall quality of the service you received’ was answered. Percentages are rounded to the nearest whole number.

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Together, delivering excellence in healthcare
The NHS PET/CT Diagnostic Imaging Service is run by InHealth Limited on behalf of the NHS. InHealth Limited is a company registered in England and Wales (Registered No. 05190234). The Registered Office is Beechwood Hall, Kingsmead Road, High Wycombe, HP11 1JL.

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Description: NHS PETCT South Patient Satisfaction Survey