Prepaid NATAS$ MasterCard Program Consumer FAQ Q1. Am I eligible

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					Prepaid NATAS$ MasterCard Program
Consumer FAQ

Q1. Am I eligible to participate in this program?

A1. This promotion is open to all cardholders of MasterCard branded credit
and debit cards issued in Singapore by the Participating Banks. The cards
must be eligible to earn and redeem rewards/loyalty points under any of the
Bank’s Rewards Programs listed in Table 1

Table 1:
Bank (Collectively known            as Bank’s       Reward        program
“Participating Banks”)                 (Collectively known as Rewards
                                       Programs”)
Maybank                                Maybank tr'eats Points Rewards
                                       Programme
Standard Chartered                     XtraSaver MasterCard debit card
OCBC Bank Ltd                          OCBC$ Rewards Programme
UOB                                    UOB Rewards

Q2. When is the program period?

A2. The program period is from August 1 to December 31 2008. The last date
for issue of the Participating Bank’s NATAS$ Voucher is October 31 ,2008;
Prepaid NATAS$ MasterCard is October 31, 2008, subject to availability of
the Prepaid NATAS$ MasterCard and the last date of use for the Prepaid
NATAS$ MasterCard is December 31, 2008.

Q3. How do I participate in this program?

A3.,The eligible cardholder may call the Participating Bank’s Hotline (as
indicated in Table 2) to request for a conversion of your Participating Bank’s
to convert all or part of their available Rewards Program’s points balance into
the Participating Bank’s NATAS$ voucher/s at the Participating Bank’s
prevailing conversion rate. Delivery or collection of the NATAS$ Voucher/s will
be subjected to the Participating Bank’s arrangements.

Alternatively, for the eligible cardholder who intends to convert their available
Rewards Program from any of the following Participating Bank:
    • Maybank
    • Standard Chartered
he can visit the Participating Bank’s counter at the NATAS$ Redemption
booth in Singapore Expo Hall 4, during NATAS Holidays 2008, 1 to 3 August,
to convert all or part of their available Rewards Program’s points balance into
the Participating Bank’s NATAS$ vouchers at the Participating Bank’s
prevailing conversion rate.

During NATAS Holidays 2008 from 1 to August 3, 2008, the eligible
cardholder is to bring the Participating Bank’s NATAS$ voucher to the
Prepaid NATAS$ MasterCard Redemption Counter to exchange the voucher
for the Prepaid NATAS$ MasterCard pre-loaded with the value of NATAS$
as per indicated on the Participating Bank’s NATAS$ voucher

After NATAS Holidays 2008,,you are to bring the Participating Bank’s
NATAS$ voucher to NATAS Office at:

Cendex Centre
120 Lower Delta Road
#03-16 Singapore (169208)

from August 11 to October 31, 2008 between 1pm to 5pm, to exchange the
voucher for the Prepaid NATAS$ MasterCard pre-loaded with the value of
NATAS$ as per indicated on the Participating Bank’s NATAS$ voucher.
Please call 62767103 quote “Prepaid NATAS$ MasterCard”, to arrange for a
time to do your Prepaid NATAS$ MasterCard redemption.

The Prepaid NATAS$ MasterCard can be used for partial / full payment for
the travel packages that the Eligible Cardholder purchases at the participating
travel agents, up to the value of NATAS$ that is available in the Prepaid
NATAS$ MasterCard.. One NATAS$ will have the minimum value of One
Singapore Dollar. Participating Travel Agents can, at their discretion, offer a
value that is higher than One Singapore Dollar for each NATAS$.

For the full list of Participating Travel Agents, please visit NATAS Holidays
2008 website at www.natastravelfair.travel


Q4. How do I redeem my available Rewards/Loyalty points to get the
Prepaid NATAS$ MasterCard?

A4. You may call the Participating Bank’s Hotline (as indicated in Table 2) to
request for a conversion of your Participating Bank’s to convert all or part of
your available Rewards Program’s points balance into the Participating
Bank’s NATAS$ voucher/s at the Participating Bank’s prevailing conversion
rate. Delivery or collection of the NATAS$ Voucher/s will be subjected to the
Participating Bank’s arrangements.

Alternatively, if you intend to convert your available Rewards Program from
any of the following Participating Bank:
    • Maybank
    • Standard Chartered
you can visit the Participating Bank’s counter at the NATAS$ Redemption
booth in Singapore Expo Hall 4, during NATAS Holidays 2008, 1 to 3 August,
to convert all or part of your available Rewards Program’s points balance into
the Participating Bank’s NATAS$ vouchers at the Participating Bank’s
prevailing conversion rate.

During NATAS Holidays 2008 from 1 to August 3, 2008, you are to bring the
Participating Bank’s NATAS$ voucher to the Prepaid NATAS$ MasterCard
Redemption Counter to exchange the voucher for the Prepaid NATAS$
MasterCard pre-loaded with the value of NATAS$ as per indicated on the
Participating Bank’s NATAS$ voucher

After NATAS Holidays 2008, you are to bring the Participating Bank’s
NATAS$ voucher to NATAS Office at:

Cendex Centre
120 Lower Delta Road
#03-16 Singapore (169208)

from August 11 to October 31, 2008, between 1pm to 5pm, to exchange the
voucher for the Prepaid NATAS$ MasterCard pre-loaded with the value of
NATAS$ as per indicated on the Participating Bank’s NATAS$ voucher.
Please call 62767103 quote “Prepaid NATAS$ MasterCard”, to arrange for a
time to do your Prepaid NATAS$ MasterCard redemption.

At the Prepaid NATAS$ MasterCard Card Redemption Counter or NATAS
Office, you will be required to produce the following documents:
    • Identity Card
    • Participating Bank issued MasterCard card
    • Participating Bank’s NATAS$ Voucher
Upon receipt of the Prepaid NATAS$ MasterCard please sign on signature
panel on the back of the card.

Q5. How can I use my Prepaid NATAS$ MasterCard?

A5. You can use the Prepaid NATAS$ MasterCard at any of the
Participating Travel Agents at NATAS Holidays 2008 to pay for any travel
packages offered by them. One NATAS$ has a minimum value of One
Singapore Dollar.

You can also use the Prepaid NATAS$ MasterCard at the Participating
Travel Agent’s sales offices after NATAS Holidays 2008 and before
December 31, 2008.

Q6. When do I have to use my Prepaid NATAS$ MasterCard by?

A6. You can use the Prepaid NATAS$ MasterCard at any of the Participating
Travel Agents at NATAS Holidays 2008 from August 1 to 3 or at Participating
Travel Agent’s sales offices by December 31, 2008

Q7. Is there a minimum or maximum amount of NATAS$ that I can
redeem?

A7. Prepaid NATAS$ MasterCards are issued in standard denominations of
NATAS$ $50. For redemption of more than NATAS$ $50, you will be issued
with multiple Prepaid NATAS$ MasterCards.

There is no maximum amount of NATAS$ you can redeem.
Q8. Can I collect the Prepaid NATAS$ MasterCard on behalf of my
relative or friend?

A8. No, you cannot collect the Prepaid NATAS$ MasterCard on behalf of your
relative or friend.


Q9. Can I use the NATAS$ together with other offers and promotions by
the Participating Travel Agents?

A9. Yes, you can. One NATAS$ should have at least an equivalent value to
One Singapore Dollar.

Q10. When I use my Prepaid NATAS$ MasterCard to pay for my travel
package, can I pay the balance of the purchase by other modes of
payment other than charging it to the Participating Bank issued
MasterCard card?

A10. No, you cannot. When you use the Prepaid NATAS$ MasterCard to
pay for your travel package the balance amount must be charged to the
MasterCard issued by the same Participating Bank used to redeem for the
Prepaid NATAS$ MasterCard

Q11. The credit balance in my Participating Bank issued MasterCard is
insufficient to pay the balance of the travel package which I used the
Prepaid NATAS$ MasterCard for. What do I do?

A11. In such a situation, please call the respective Participating Bank’s hotline
(as indicated in Table 2.) to request for a temporary credit limit extension,
subject to approval from the Participating Bank.



Table 2.
Participating Bank                       Hotline
Maybank                                  1800 629 2265
Standard Chartered                       1800 747 7000.
OCBC Bank Ltd                            1800 363 3333
UOB                                      1800 222 2121


Q12. Will payment by NATAS$ be eligible for redemption programs by
MasterCard or the Participating Banks?

A12. No, payment by NATAS$ will not be eligible for redemption programs by
MasterCard or the Participating Banks. Only the balance payment charged to
the Participating Bank’s issued MasterCard card would be eligible for the
redemption programs by MasterCard or the Participating Banks.
For example:
Cost of travel package = $2,700

Paid with Prepaid NATAS$ MasterCard redeemed from Participating Bank =
$200
Balance to be charged to Participating Bank issued MasterCard = $2,500

Amount eligible for Participating Bank’s and MasterCard’s redemption
program at NATAS Travel Fair 2008 = $2,500

Q13. If I have MasterCard cards from more than one Participating Bank’s
Rewards Program, can I collect the Prepaid NATAS$ MasterCard from
more than one Participating Bank?

A13. Yes, you can. However, the balance payment for your travel purchase
will have to be charged to all the Participating Bank issued MasterCard cards,
from which you did your Prepaid NATAS$ MasterCard redemption from.

For example:

Cost of travel package = $2,700

Paid with Prepaid NATAS$ MasterCard redeemed from Bank A = $200
Paid with Prepaid NATAS$ MasterCard redeemed from Bank B = $100
Balance to be charged to Bank A issued MasterCard = $1,600
Balance to be charged to Bank B issued MasterCard = $800
Total = $2,700




Q14. Can I use the Prepaid NATAS$ MasterCard redeemed from my
Participating Bank/s together with the NATAS$ Prepaid NATAS$
MasterCard redeemed by my friend / relative redeemed from their
Participating Bank/s?

A14.Yes you can. However, both your friend / relative and you have to be
present at the point of purchase and the balance payment for your travel
purchase will have to be charged to all the Participating Bank’s issued
MasterCard, from which your friend / relative and you did your Prepaid
NATAS$ MasterCard redemption from.

Q15. Can I transfer the Prepaid NATAS$ MasterCard I redeemed to my
friend / relative?

A15. No, you cannot. The Prepaid NATAS$ MasterCard is non- transferable
and not exchangeable for cash. You are welcome, however, to pay on behalf
of your friends and relatives according to the terms of usage of Prepaid
NATAS$ MasterCard as stated above,
Q16. Can I exchange my Prepaid NATAS$ MasterCard for cash?

A16. No, the Prepaid NATAS$ MasterCard is not exchangeable for cash.

Q17. In the event that I lose my Prepaid NATAS$ MasterCard, can I get
replacement card from my Participating Bank from which I redeemed the
Prepaid NATAS$ MasterCard?

A17. No, the Prepaid NATAS$ MasterCard is non-replaceable.

Q18. Can I change any details on the Prepaid NATAS$ MasterCard?

A18. No. Any changes or damage to the Prepaid NATAS$ MasterCard will
invalidate it.


Q19. How do I use my Prepaid NATAS$ MasterCard at the Participating
Travel Agent?

A19. You will need to inform the Travel Agent about the value of the NATAS$
intend to use. Kindly present the Participating Bank issued MasterCard card
against which the Prepaid NATAS$ MasterCard has been issued. The
Travel Agent will charge the value of NATAS$ that you intend to use on the
Prepaid NATAS$ MasterCard and issue you with the charge slip for you to
sign on. The Travel agent will then match the signature on the charge slip with
the signature on the back of the Prepaid NATAS$ MasterCard.

After which you can proceed with the payment of the balance amount to be
charged to your Participating Bank issued MasterCard


Q20. Where can I use the Prepaid NATAS$ MasterCard?

A20. You can use the Prepaid NATAS$ MasterCard at the Participating
Travel Agents booth during the NATAS Holidays from 1 to 3 August 2008
and at the Participating Travel Agents sales offices post NATAS Holidays
2008 and before December 31, 2008.

The Prepaid NATAS$ MasterCard also has no access to ATM cash
withdrawal.

Q21. In the event the travel package that I used my NATAS$ to purchase
fails to materialize, will I be getting a refund from the Participating Travel
Agent on the NATAS$ used?

A21. If the failure to materialize is not due to your cancellation, the
Participating Travel agent will have to refund the NATAS$ used in the form of
travel vouchers / credits or cash to you, subjected to the Participating Travel
Agent’s refund policy and agreement between you and the Participating
Travel Agent.
However, if the failure to materialize is due to your cancellation the refund on
the NATAS$ used, by the Participating Travel Agent will be subjected to the
cancellation penalties of the Participating Travel Agent.

Q22. Can I collect Prepaid NATAS$ MasterCard before or after NATAS
Holidays 2008?

A22. No you cannot collect your Prepaid NATAS$ MasterCard before NATAS
Holidays 2008. However your Participating Bank may be able to issue you
with the Participating Bank’s NATAS$ voucher before the fair to be redeemed
for the Prepaid NATAS$ MasterCard, at the Fair.. Please check with your
Participating Bank for the arrangements.

After NATAS Holidays 2008,,you are to bring the Participating Bank’s
NATAS$ voucher to NATAS Office at:

Cendex Centre
120 Lower Delta Road
#03-16 Singapore (169208)

from August 11 to October 31, 2008 between 1pm to 5pm, to exchange the
voucher for the Prepaid NATAS$ MasterCard pre-loaded with the value of
NATAS$ as per indicated on the Participating Bank’s NATAS$ voucher.
Please call 62767103 quote “Prepaid NATAS$ MasterCard”, to arrange for a
time to do your Prepaid NATAS$ MasterCard redemption.

Q23. Does the Prepaid NATAS$ MasterCard offer other privileges /
benefits?

A23. The first 600 MasterCard cardholders who redeems for the Prepaid
NATAS MasterCard is entitled to one goodie bag (limited to one goodie bag
per cardholder).

In addition, with the Prepaid NATAS$ MasterCard, you will be able to gain
access to the exclusive NATAS$ Lounge during NATAS Holidays 2008 at Hall
4. (Limited to 2 companions per cardholder)


Q 24. Where can I find out more on the NATAS$ Program?

A24. You can visit the NATAS Holidays 2008 website at
www.natastravelfair.travel or approach our Customer Enquiry Counter at the
NATAS$ Redemption Booth, Singapore Expo Hall 4 during the NATAS
Holidays 2008 to find out more about the NATAS$ program.

In addition you can call the Participating Banks’ customer hotline as indicated
in Table 2.