Continence Management and Advice
Frequently Asked Questions
1. Do I need a Pensioner Concession Card (PCC) or a Health Care Card
(HCC) to be eligible for the CMAS?
Yes. In order to access the CMAS, you must hold a PCC or a HCC issued by
Centrelink or a PCC issued by the Department of Veteran Affairs (Please note that
this does not include the Commonwealth Seniors Health Care Card). The service was
developed to assist people experiencing financial hardship and this is demonstrated
by one of these cards. Most State Continence Schemes in Australia use a PCC or HCC
as criteria for eligibility or for priority of funding.
2. Can I access the CMAS and the Continence Aids Assistance Scheme?
No. People who already access existing continence schemes, such as the Continence
Aids Assistance Scheme (CAAS), are currently ineligible. This is because the CMAS
targets those people who are not receiving any current assistance or services.
3. Are children eligible for the CMAS?
No. Only people aged 18 years and over are eligible for the CMAS.
4. Will I have to wait for a CMAS clinical assessment?
CMAS clinical assessments are scheduled on a ‘first come first served’ basis. If you
are determined to be eligible for the CMAS, an appointment will be scheduled at the
earliest possible date. This date may depend on the time that both you and CMAS
staff are available, so in some instances there may be longer waiting times for an
5. Why do I need an assessment before accessing a product subsidy?
To help the CMAS Continence Advisors assess your need for continence products, a
clinical assessment must occur. During an assessment a CMAS Continence Advisor
will develop an individual Continence Management Plan and this may include the
prescription of continence products that can be accessed by using product subsidy.
The assessment process is important as it may help to reduce or eliminate the need
for continence products for some clients. Wherever possible, duplication of
assessment information collected by referring health professionals will be avoided.
6. How much is the product subsidy?
The CMAS subsidy amount is up to $470 a year. This amount is consistent with the
National Continence Aids Assistance Scheme (CAAS). The CMAS subsidy aims to
assist people who are financially disadvantaged by contributing towards the cost of
continence products. It is acknowledged that some people’s needs may exceed this
7. Is there a waiting list to receive a subsidy?
Subsidies are allocated on a ‘first come first served’ basis. Clients may be waitlisted
for a subsidy if funding is not immediately available.
8. Why are products chosen from a specified list?
Continence products have been included on the CMAS Imprest (product) List because
they have been proven to clinically help continence issues. The Imprest List is
extensive and any products that are prescribed to you by the Continence Advisor will
be chosen on the basis of your personal clinical need. If you believe that you have a
clinical need for a different product, this should be discussed with your Continence
9. How do I make a Complaint?
Complaints or concerns with the CMAS need to be raised as early as possible,
preferably with the CMAS service provider (Silver Chain) and addressed internally
wherever possible. If you are not happy with the outcome of these processes,
complaints can be addressed externally by contacting the Department of Health on