XYZ COMPANY PHONE SALES SCRIPT THANK YOU FOR CHOOSING by ill20582

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									                                   XYZ COMPANY
                                 PHONE SALES SCRIPT

THANK YOU FOR CHOOSING XYZ COMPANY. HOW CAN I HELP YOU?

HOW MANY BEDROOMS AND BATHROOMS ARE IN YOUR HOME?__________________________
WHAT IS THE SQUARE FOOTAGE OF YOUR HOME?______________________
HOW DID YOU HEAR ABOUT US?________________________________________________________
WHAT TYPE OF FREQUENCY WERE YOU THINKING ABOUT, REPEAT OR ONE
TIME?_________________________________________________________________________________
(IF REPEAT) GREAT. HOW OFTEN WOULD YOU LIKE TO BE CLEANED?____

WOULD YOU LIKE TO HEAR ABOUT OUR SERVICE OR HAVE YOU VISITED OUR WEBSITE
AND YOU ARE JUST INTERESTED IN PRICES? GREAT

WE BRING ALL OF OUR OWN SUPPLIES AND EQUIPMENT. WE SEND THE SAME 3 CLEANING
TECHS EACH VISIT SO THAT WE MAINTAIN CONSISTENT QUALITY. WE ASK ONLY THAT
YOU PROVIDE US WITH ACCESS TO YOUR HOME AND A CHECK UPON COMPLETION OR WE
CAN BILL YOUR CREDIT CARD WHICH WE KEEP ON FILE. IF YOU LEAVE A CHECK WE DO
NOT BILLYOUR CREDIT CARD, IF YOU DON’T LEAVE A CHECK WE AUTOMATICALLY BILL
YOUR CARD. THE CHOICE IS YOURS BY LEAVING OR NOT LEAVING A CHECK AT YOUR
HOME EACH CLEANING VISIT. WE BILL YOUR CREDIT CARD AFTER YOUR LAST CLEANING
OF EACH MONTH.
   • WE CHANGE THE LINENS ON YOUR BEDS. WE ASK THAT YOU LEAVE THE CLEAN
     LINENS OUT WHICH IS OUR INDICATION THAT YOU WANT THEM CHANGED. IF THE
     LINENS ARE NOT LEFT OUT WE SIMPLY MAKE UP THE BEDS BECAUSE WE DO NOT
     WANT THE CLEANERS GOING THROUGH YOUR DRAWERS OR CLOSESTS FOR ANY
     REASON.
   • WE DUST AND POLISH ALL OF YOUR FURNITURE USING LEMON OIL OR PLEDGE,
     DEPENDENT UPON WHAT IS BEST FOR THAT PIECE OF FURNITURE BASED UPON OUR
     EXPERTISE, OR IF YOU HAVE A PREFERENCE JUST LET US KNOW AND WE WILL USE
     THAT EACH VISIT.
   • WE DUST YOUR BASEBOARDS, CEILING CORNERS, CEILING FANS, WINDOW SILLS,
     DOOR FACINGS AND FRAMES WITH EACH VISIT.
   • WE WINDEX YOUR MIRRORS, PICTURES AND TV SCREENS.
   • IN THE BATHROOMS WE CLEAN THE TUB, TILE, SHOWER DOORS, COMMODES,
     COUNTER TOPS AND SINKS. WE REMOVE ALL MILDEW, SOAP SCUM AND LIME
      BUILD UP. WE WET WIPE EVERYTHING WHEN FINISHED SO THAT EVERYTHING WILL
      BE SHOW READY, NO WATER SPOTS.
  •   IN THE KITCHEN WE CLEAN THE STOVE TOP AND BURNERS, FRONT OF THE STOVE,
      TOP, FRONT AND SIDES OF THE REFRIGERATOR AND THE FRONT OF THE
      DISHWASHER. WE CLEAN YOUR COUNTER TOPS, WIPE SHINE ALL OF THE
      APPLIANCES ON YOUR COUNTER TOPS, MOVE THEM FORWARD, CLEAN BELOW
      THEM AND MOVE THEM BACK. WE CLEAN YOUR MICROWAVE ON THE INSIDE AND
      OUT AND CLEAN AND DRY YOUR SINK.
  •   WE GATHER UP ALL OF THE TRASH FROM EACH OF YOUR WASTE BASKETS AND
      TAKE IT OUT TO YOUR CENTRAL GARBAGE CAN.
  •   WE VACUUM ALL OF YOUR CARPETED AND HARD SURFACES AND DAMP MOP ALL
      OF YOUR TILE, LINOLEUM AND WOOD FLOORS.

WE DO WANT TO POINT OUT A FEW SERVICES WE DO NOT PROVIDE WHICH ARE
  • WET WIPING LIGHT FIXTURES BECAUSE OF THE BREAKAGE AND TIMING FACTOR,
     ALTHOUGH WE DO DRY DUST THEM
  • WASHING AND PUTTING AWAY DISHES BECAUSE WE WANT YOU TO BE ABLE TO
     FIND THEM AND EVERYONE ARRANGES A KITCHEN DIFFERENTLY. IF THERE ARE
     DISHED IN THE SINK WE WILL TAKE THEM OUT, CLEAN THE SINK, AND PUT THEM
     BACK IN THE SINK
  • AND LAUNDRY BECAUSE WE DO NOT THINK IT IS COST EFFECTIVE FOR CLIENTS TO
     HAVE THE CLEANING TECHS EXTEND THE COST OF YOUR SERVICE BY WAITING FOR
     LAUNDRY TO DRY

SINCE YOU HAVE INDICATED AN INTEREST IN GOING WEEKLY OR BI-WEEKLY, AT XYZ
COMPANY, ONE PERIOIDIC TASK IS AUTOMATICALLY INCLUDED FREE OF CHARGE AT
EACH VISIT, STARTING AT THE SECOND VISIT. THE FREE ADDITIONAL SERVICES ARE


  •   WIPE THE INSIDE OF THE REFRIGERATOR
  •   WET WIPING YOUR BASEBOARDS-WHICH TAKES TWO VISITS BECAUSE IT IS A LARGE
      JOB
  •   DAMP WIPING THE DOOR PANELS AND FRAMES
  •   DAMP WIPING THE WINDOW SILLS
  •   EMPTYING THE FIREPLACE
  •   POLISHING OR DAMP WIPING THE KITCHEN CABINETS
  •   POLISHING OR DAMP WIPING THE BATHROOM CABINETS
  •   VACUUMING ONE ROOM OF UPHOLSTERED FURNITURE
  •   SWEEP PATIO OR PORCH
  •   WET WIPING OUTSIDE FURNITURE (MAXIMUM OF SIX PIECES)

WHAT WE DO IS ONE TASK PER VISIT UNTIL WE HAVE COMPLETED THEM AND THEN WE
START THEM ALL OVER AGAIN

AND THE COST FOR THIS SERVICE IS $________ PER VISIT
                    INSTRUCTIONS FOR USING THIS SAMPLE
                         TELEPHONE SALES SCRIPT #1
    •   Delete the Rags to Riches logo and insert your company logo on first page, upper left corner

    •   Replace ‘XYZ Company’ with your company name.
           o Use Edit, Replace in the top command bar.
           o Enter XYZ Company for Find What and ‘your company name’ for Replace With.
           o Click ‘Replace All’.

    •   Read the contents to change verbiage to be consistent with your company procedures, deleting
        non-applicable items and adding those items specific to your company.

    •   Delete the last page crediting Rags to Riches—Success Maid Easy




• This Telephone Sales Script #1 is provided courtesy of Rags to Riches—Success Maid
  Easy (www.successmaideasy.com). It is provided as general information only. It is not
  a substitute for legal or other professional advice. Reliance upon this material is solely
  at your own risk.
• You are free to copy or use any part or all of this form that you feel would be of benefit
  to your company. Acquiring financial gain by selling any part or all is prohibited.

								
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