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13 Troubleshooting the Network

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13 Troubleshooting the Network Powered By Docstoc
					                  Revision no.: PPT/2K403/02




Troubleshooting
  the Network
                                                                                                                                                                         Revision no.: PPT/2K403/02




Service and Support Roles


•   As a network administrator, you provide service and support
    to the users of the network.

•   The tasks you perform to support your network depend on the
    type and size of your network and organization.




      © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                         Revision no.: PPT/2K403/02




Service and Support Roles (contd.)


•   Installing and configuring hardware, such as network boards,
    hard disks, and disk controllers
•   Installing and configuring server and other network software,
    as taught in other courses
•   Upgrading hardware and software
•   Troubleshooting network problems
•   Using a troubleshooting model
•   Using diagnostic and system information software
•   Documenting and recording network problems.

      © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                       Revision no.: PPT/2K403/02




Service and Support Roles




    © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                         Revision no.: PPT/2K403/02




Network Troubleshooting Model


•   The key to troubleshooting is to develop the ability to break

    down a problem into its parts and see the interrelationships

    among those parts.

•   This allows you to isolate and resolve the problem.

•   The model displayed in the following figure is useful in

    isolating and resolving many network problems.




      © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                       Revision no.: PPT/2K403/02




Network Troubleshooting Model




    © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                         Revision no.: PPT/2K403/02




LANalyzer for Windows Dashboard


•   LANalyzer for Windows

•   Is inexpensive, compared to more full-featured protocol
    analyzers

•   Is software, not hardware, based

•   Is easy to use

•   Contains NetWare Expert TM, a problem diagnostics tool




      © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                         Revision no.: PPT/2K403/02




LANalyzer for Windows Dashboard (contd.)


•   LANalyzer can be used in several ways:

•   Monitoring real-time activity

•   Identifying trends

•   Creating reports

•   Troubleshooting problems




      © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                       Revision no.: PPT/2K403/02




LANalyzer for Windows Dashboard




    © CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
                                                                                                                                                                         Revision no.: PPT/2K403/02




Exercise

•   Exercise 13.2 Understand the Basic Principles of Service and
    Support




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                                                                                                                                                                   Revision no.: PPT/2K403/02




                                                    Design & Published by:
      CMS Institute, Design & Development Centre, CMS House, Plot No. 91, Street No.7,
              MIDC, Marol, Andheri (E), Mumbai –400093, Tel: 91-22-28216511, 28329198
                                            Email: courseware.inst@cmail.cms.co.in
                                                           www.cmsinstitute.co.in
© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute

				
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