Help with rent and Council Tax for pensioners by jackshepherd

VIEWS: 117 PAGES: 16

									Pensioners16pp   21/3/07   10:10   Page 1




                             Help with rent
                             and Council Tax
                             for pensioners
Pensioners16pp   21/3/07   10:10   Page 2




                  Help with rent and
                  Council Tax for pensioners

                  We have written this          What is Housing Benefit?
                  leaflet for pensioners.       Rent can often be hard to pay. People
                                                on low incomes can get help to pay
                  In this leaflet, a            their rent. Please refer to the graphs
                                                in this leaflet that give examples of
                  pensioner is anyone           possible entitlement.
                  aged 60 and over.
                  The rules are national        What is Council Tax
                                                Benefit?
                  and are the same
                                                People on low incomes can also get
                  whichever area you            help to pay their Council Tax bill.
                  live in. (If you are
                  under 60, please read         What is Second Adult
                                                Rebate?
                  the ‘Help with rent
                                                Second Adult Rebate is for people
                  and Council Tax for           who cannot get help with their
                  working age people’           Council Tax bill but have other people
                                                living with them who are on a low
                  leaflet.) The phone           income.
                                                To get it, you must be the person
                  number and address            responsible for paying the Council Tax
                                                for your home.
                  for your council can
                  be found on page 13
                                                Can Council Tax bills be
                  or 14 of this leaflet. If     reduced any other way?
                  you don’t know which          Yes. As well as Council Tax Benefit
                  council covers the area       and Second Adult Rebate, Council Tax
                                                bills can be reduced by:
                  you live in, you can          ■ Council Tax discounts;
                  find it on your Council       ■ Council Tax exemptions; and
                                                ■ Council Tax reductions for people
                  Tax bill.                       with disabilities.

      1     Local council help and advice     Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp   21/3/07   10:10   Page 3




           What is a Council Tax                                    How do I claim a Council
           discount?                                                Tax discount, exemption
                                                                    or reduction?
           You can get a discount of 25% if you
           are the only adult living in a property.                 You will need to fill in a form to claim
           We do not count some adults when                         one of these reductions in your
           we are looking at the number of                          Council Tax bill. Contact your local
           residents to award a discount. These                     council office – their address and
           include:                                                 phone number are at the back of this
           ■ full-time students;                                    leaflet.
           ■ people who are ‘severely mentally
             impaired’;
                                                                    What is Pension Credits?
           ■ carers;
                                                                    Pension Credit is a payment made by
           ■ some 18 and 19 year olds who you
                                                                    the Pension Service to people on low
             are in receipt of child benefit for;
                                                                    incomes, or who have a small amount
             and
                                                                    of savings or a private pension (or
           ■ people in prison.                                      both). Anyone who is 60 or over can
                                                                    apply for Pension Credit.
                                                                    There are two types of Pension Credit
           What are Council Tax                                     – guarantee credit and savings credit.
           exemptions?                                              If you are aged between 60 and 64
                                                                    and are entitled to Pension Credit, you
           When a property is empty, there may                      will get the guarantee credit. If you
           be a period of time when it is                           are over 65, you may get guarantee
           ‘exempt’ from Council Tax. This                          credit or savings credit (or both).
           means that nobody is responsible for
                                                                    If you get Pension Credit there are
           paying Council Tax for that property.
                                                                    only certain changes that you need to
           Also, certain properties may be
                                                                    tell us about. We will explain this
           exempt even when people are living
                                                                    later.
           in them, for example, if all the
           residents are full-time students.
                                                                    How do I claim Housing
           What are Council Tax                                     Benefit or Council Tax
           reductions for people                                    Benefit (or both) if I
           with disabilities?                                       receive Pension Credit?
           If a disabled person living in a                         The Pension Service pays Pension
           property either has to use a                             Credit and your local authority pays
           wheelchair indoors or has an extra                       Housing Benefit and Council Tax
           room essential to their needs, they                      Benefit.
           may get a reduced Council Tax bill.
                                                                    At the time that you claim Pension
                                                                    Credit you may also make a claim for
                                                                    Housing and/or Council Tax Benefit.
                                                                    The officer on the end of the
                                                                    telephone will fill out an application
                                                                    for you, which will then be sent to
                                                                    you to sign.

Bristol City Council 0117 903 7100          South Gloucestershire Council 01454 868002   See page 14 for details.   2
Pensioners16pp   21/3/07   10:10   Page 4




           The form then needs to be returned           How much Second Adult
           to your local council.
                                                        Rebate will I get?
           If you have not made a claim via the
           Pension Service, then you will need to       The maximum Second Adult Rebate
           fill in an application form and return       you can get is normally 25% of the
           it to your local council.                    full Council Tax bill before any
           If you have not heard anything within        discounts are taken off. However if
           one month of sending your Housing            there is a student in the household
           Benefit and Council Tax Benefit claim        you may in some circumstances get
           form, please contact your local council.     up to 100%. The amount depends on
                                                        the gross weekly income of your
                                                        second adult or adults.
           How do I claim Housing
           Benefit or Council Tax                       Could I get Council Tax
           Benefit (or both) if I am                    Benefit and Second Adult
           not getting Pension                          Rebate?
           Credit?
                                                        When you complete an application
           You must claim Housing Benefit or            form we will assess whether you
           Council Tax Benefit (or both) directly       qualify for Council Tax Benefit and/or
           from the council by filling in a claim       Second Adult Rebate and award
           form. You can ask your local council         which ever is the higher amount.
           for a form – their contact details are
           at the back of this leaflet. Any delay
           may result in a loss of benefit.             What information do you
           Once you have filled in the form send        need to work out my
           it back to your local council straight       benefit?
           away.
                                                        When you claim Housing Benefit or
                                                        Council Tax Benefit, we need to
           How do I claim Second                        know:
           Adult Rebate?                                ■ your income and savings, unless
                                                          you are on Pension Credit;
           You can only claim Second Adult
           Rebate directly from us. You can ask         ■ your family circumstances,
           your local council for a form – their          including details about who lives
           contact details are at the back of the         with you; and
           leaflet.                                     ■ your rent, but only if you are
           Once you have filled in the form send          claiming Housing Benefit.
           it back to your local council straight
           away. Details of how to contact your
           local council can be found on page 13
           or 14 of this leaflet.




      3     Local council help and advice             Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp   21/3/07   10:10   Page 5




           Types of Income                                          What is savings?
           Income is the money you and your                         If you do get Pension Credit,
           partner receive. When you claim for                      guarantee credit or savings credit (or
           Housing and/or Council Tax Benefit                       both) we will not need any details or
           you will need to provide proof of all                    evidence about your savings. For
           your income.                                             everything else, we need to know
                                                                    about any savings you or your partner
           Examples of types of income are:
                                                                    get. When you claim you will need to
           ■ your state retirement pension;                         provide proof of all your savings.
                                                                    This includes:
           ■ any pension from your or your
             partner’s previous employer;                           ■ bank accounts (all types), building
                                                                      society accounts and post office
           ■ annuities;
                                                                      savings;
           ■ other state benefits such as
                                                                    ■ PEPs, TESSAs and ISAs;
             Working Tax Credit and Incapacity
             Benefit;                                               ■ stocks, shares, and unit trusts;
           ■ rent paid to you by lodgers or                         ■ National Savings Certificates;
             subtenants;
                                                                    ■ cash;
           ■ maintenance received from a
                                                                    ■ property or land you own (but not
             former partner; and
                                                                      the home you live in).
           ■ earnings, wages or salary from
                                                                    If you or your partner are 60 or over,
             employment. We will need to see
                                                                    we will ignore any of your savings or
             your last five weekly payslips or
                                                                    investments up to £6,000. If you have
             two monthly payslips. Don’t worry
                                                                    more than £6,000 we will add £1 a
             if you haven’t got any payslips –
                                                                    week to your income for every £500
             you can ask your employer to fill in
                                                                    or part of £500 you have over £6,000.
             the form provided inside the
                                                                    So, if you have £7,600, we will count
             Housing Benefit and Council Tax
                                                                    that as an extra income of £4 a week.
             Benefit claim form.
                                                                    You cannot get benefit if you have
           The claim form asks you about all the                    savings or investments (or both),
           income you get. When we work out                         which are more than £16,000.
           your benefit we use your gross
                                                                    If you receive the guarantee credit
           earnings less tax, national insurance
                                                                    you will automatically get full
           and half of any pension contributions
                                                                    Housing Benefit or Council Tax
           you make.
                                                                    Benefit (or both), even if you have
           For Second Adult Rebate, we need to                      savings over £16,000.
           know the ‘gross’ weekly income of
                                                                    If you do not get the guarantee
           your second adult or adults – that is,
                                                                    credit and you have savings over
           their wages before tax and National
                                                                    £16,000, you will normally not be
           Insurance are deducted.
                                                                    entitled to Housing Benefit or Council
           This also applies to Non Dependants                      Tax Benefit. This does not stop you
           who reside in the household. For                         claiming Second Adult Rebate.
           further information on Non
                                                                    If you are claiming Second Adult
           Dependants please see the section
                                                                    Rebate, we will only take in to
           ‘Do I get less Benefit if I have people
                                                                    account the amount of interest your
           living with me?’ This section can be
                                                                    second adult or adults get on their
           found on Page 11 of this leaflet.
                                                                    savings.


Bristol City Council 0117 903 7100          South Gloucestershire Council 01454 868002   See page 14 for details.   4
Pensioners16pp   21/3/07   10:10   Page 6




           What about other people                     How much rent will my
           who live with you?                          Housing Benefit cover?
           To work out your benefit, we need to        If your rent includes charges for
           know who else lives with you.               services, we may need to deduct the
                                                       cost of these from your rent before
           If you have a child for whom you do
                                                       we work out your Housing Benefit.
           not get child benefit, or other adults
           living with you, you may get less           We will also check that your rent is
           Housing Benefit or Council Tax              not too high. If it is, we will work
           Benefit (or both). We have to take it       out your benefit on a lower rent
           for granted that they pay towards           figure. In some cases, we must
           your rent and Council Tax, even if          reduce the rent if your home is too
           they do not. The section ‘Do I get          large for you and your family.
           less benefit if I have people living
                                                       The rent figure we set (less any
           with me?’ gives more details, please
                                                       service charges) is called the ‘eligible
           see page 11 of this leaflet.
                                                       rent’.

           If I have a partner do we                   How do you decide if my
           both have to fill in a                      rent is too high?
           claim form?
                                                       These rules do not apply to council
           No, you only have to fill in one form.      tenancies or regulated tenancies.
           By Partner we mean the person to            These rules may apply to tenancies
           whom you are married or live with as        with a registered social landlord (e.g.
           if you are married, or the person to        housing associations), if we think
           whom you have formed a civil                your rent is high.
           partnership or live with as if you were     If you are a private tenant, we will
           civil partners.                             ask the Rent Service to tell us
                                                       whether your rent is reasonable. The
                                                       Rent Service is independent to the
           If my partner works and I                   local authority. We must do this if:
           don’t, can I claim for                      ■ you are claiming for the first time;
           myself?                                       or
                                                       ■ you move home.
           No, when you claim benefit we need
           to know about your partner. We              The Rent Service will compare your
           work out your benefit using your            rent with average rents for other
           joint income.                               properties in the same area. If the
                                                       rent you pay is higher than the
                                                       average, we will assess your benefit
                                                       using a lower figure.




      5     Local council help and advice            Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp   21/3/07   10:10   Page 7




           Can I find out how much                                  What services can be
           rent will be used to                                     covered by Housing
           calculate housing benefit                                Benefit?
           before I move into new
                                                                    Some charges can be included in your
           accommodation?                                           rent if you have to pay them under
                                                                    your tenancy agreement. These
           Yes. If you are thinking of renting                      include charges for:
           accommodation from a private
           landlord (not a registered social                        ■ maintenance of communal areas;
           landlord), you can find out how much                       and
           rent will be used to work out your                       ■ cleaning and lighting shared areas
           Housing Benefit before you decide to                       like staircases and landings.
           rent the property. You can do this by
           filling in a pre-tenancy determination
           (PTD) form, which you can get from                       What if I pay Council Tax
           your local council office. There are
           more details on the pre-tenancy                          in my rent?
           determination form.
                                                                    If your rent includes Council Tax, we
                                                                    will treat this as part of your rent
                                                                    when we work out your Housing
           What charges does                                        Benefit.
           Housing Benefit not
           cover?
                                                                    How much Housing
           ■ Gas and electricity charges                            Benefit and Council Tax
           Housing Benefit does not cover                           Benefit will I get?
           charges for heating, lighting, hot
           water or cooking. If these are                           If you get Guarantee Pension Credit
           included in your rent, the Rent                          you will normally get the maximum
           Service will tell us how much to take                    benefit. That is all of your ‘eligible
           off your rent for each service before                    rent’ and all of your Council Tax,
           we work out your benefit.                                minus any non-dependant charges
                                                                    (see ‘Do I get less benefit if I have
           ■ Water rates                                            people living with me? – page 11 of
           Any charges for water rates will be                      this leaflet’).
           deducted from your rent.                                 If you do not get Guarantee Pension
                                                                    Credit the amount of benefit depends
           ■ Services                                               on the size of your household (you,
           There are some services which                            your partner and any children) and
           Housing Benefit does not cover.                          your income. If you, or any of your
           These include meals and laundry. Any                     family, are disabled, you may get
           charges will be deducted from your                       more benefit.
           rent.                                                    The size of your household will affect
                                                                    the ‘applicable amount’ for your claim,
                                                                    which the Government will set. The
                                                                    applicable amount is the minimum
                                                                    amount of money the Government
                                                                    thinks you need to live on.

Bristol City Council 0117 903 7100          South Gloucestershire Council 01454 868002   See page 14 for details.   6
Pensioners16pp    21/3/07   10:10   Page 8




           Here are some examples of                     Benefit you could get
           applicable amounts.
                                                         each week
           ■ If you are single
                 Aged 60 to 64               £119.05     The charts on the following page only
                                                         give you a guide to the amount of
                 At least 65                 £138.10     benefit you could get. If you are not
           ■ If you are a couple                         sure whether you will get any
                                                         benefit, contact your local council or
                 Aged 60 to 64               £181.70     make a claim. If the charts do not
                 One or both of                          cover your circumstances, please
                 you are at least 65         £207.00     contact your local council. The notes
                                                         below will help you understand the
           The amounts may be higher if:                 charts. Make sure you use the correct
                                                         chart for your age.
           ■ you or your partner are disabled;
                                                         1 Find your level of income down
           ■ you look after a disabled friend or         the side of the chart. The weekly
             relative; or                                income is the income you get after
           ■ you have responsibility for                 tax and National Insurance are taken
             children.                                   off. The income figure includes
                                                         income from all sources, for example,
           Examples                                      wages, maintenance payments,
                                                         benefits and savings. You are
           ■ You are a pensioner aged 74 living          allowed to earn a certain amount of
             alone. Your applicable amount is            money before your benefit is
             £138.10.                                    affected. The amount you are
           ■ You are a couple – one of you is 63         allowed to earn is called a ‘disregard’.
             and one is 68. Your applicable              The examples below show how much
             amount will be £207.00.                     you can earn before your benefit is
                                                         affected.
           We work out benefit like this:                ■ If you are a single person, the first
           ■ If your net weekly income (after              £5 of your wages is disregarded.
             tax and National Insurance) is not          ■ If you are a couple, the first £10 of
             more than your applicable                     your wages is disregarded.
             amount, you will get the maximum
             benefit. This is 100% of your               ■ If you are on Disability Living
             eligible rent and 100% of your                Allowance or Attendance
             Council Tax after any discounts or            Allowance, the full amount of this
             exemptions.                                   benefit is disregarded.

           ■ If your net weekly income is more           ■ If you get the allowance for a
             than your applicable amount, you              family and work over 30 hours
             will get less benefit depending on            (and in some circumstances over 16
             how high your income is.                      hours) a week, £15.45 is
                                                           disregarded.
           ■ The maximum amount of Housing
             Benefit and Council Tax benefit             If you don’t know whether a
             you are entitled to may be reduced          ‘disregard’ applies in your case, please
             if you have any other adults living         contact your local council for advice.
             in your household.                          Their address and phone number can
                                                         be found on page 13 or 14 of this
                                                         leaflet.


      7     Local council help and advice              Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp              21/3/07     10:10   Page 9




           2 Find your level of rent or Council                                  4 If you fall into the shaded area on
           Tax across the bottom of the chart. If                                the Housing Benefit chart, you may
           you pay rent to a private landlord,                                   get Housing Benefit. If you fall into
           housing benefit may be restricted to                                  the shaded area on the Council Tax
           a level which is lower than the                                       Benefit chart, you may get Council
           amount charged by the landlord (see                                   Tax Benefit. If you fall outside the
           ‘How much rent will my Housing                                        shaded area, it is less likely you will
           Benefit cover?’). Please contact your                                 get benefit. However, you are more
           local council for more advice.                                        likely to get benefit if you or your
                                                                                 partner is disabled so you should
           3 Read up and across to the inside of
                                                                                 make a claim.
           the chart.




                                  Housing Benefit chart for single people aged 60 to 64
                                 £260
                                           Less likely
                                 £240
                 Weekly income




                                 £220

                                 £200

                                 £180
                                                                                                          More likely
                                 £160
                                      £50                   £60              £70                 £80                  £90
                                                                          Weekly rent



                                 Council Tax Benefit chart for single people aged 60 to 64
                                 £220
                                           Less likely
                                 £210
                 Weekly income




                                 £200

                                 £190

                                 £180

                                 £170
                                                                                                          More likely
                                 £160
                                      £14                   £16              £18                 £20                  £22
                                                                      Weekly Council Tax



Bristol City Council 0117 903 7100                       South Gloucestershire Council 01454 868002    See page 14 for details.   8
Pensioners16pp              21/3/07       10:10   Page 10




                                  Housing Benefit chart for single people aged 65 and over
                                   £280
                                             Less likely
                                   £260
                 Weekly income




                                   £240

                                   £220

                                   £200
                                                                                                      More likely
                                   £180
                                        £50                 £60         £70                     £80             £90
                                                                     Weekly rent



                                 Council Tax Benefit chart for single people aged 65 and over
                                   £250
                                             Less likely
                                   £240
                 Weekly income




                                   £230
                                   £220
                                   £210
                                   £200
                                   £190
                                                                                                      More likely
                                   £180
                                       £14                  £16          £18                    £20             £22
                                                                  Weekly Council Tax



                                           Housing Benefit chart for couples aged 60 to 64
                                   £330
                                             Less likely
                                   £310
                 Weekly income




                                   £290

                                   £270

                                   £250
                                                                                                      More likely
                                   £230
                                        £50                 £60         £70                     £80             £90
                                                                     Weekly rent



                                 Likely to be entitled             Less likely to be entitled


      9     Local council help and advice                                  Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp              21/3/07       10:10   Page 11




                                       Council Tax Benefit chart for couples aged 60 to 64
                                   £290
                                             Less likely
                                   £280
                 Weekly income




                                   £270
                                   £260
                                   £250
                                   £240
                                   £230
                                                                                                                More likely
                                   £220
                                       £14                     £16              £18                    £20                 £22
                                                                         Weekly Council Tax



                                      Housing Benefit chart for couples aged 65 and over
                                   £350
                                             Less likely
                                   £330
                 Weekly income




                                   £310

                                   £290

                                   £270
                                                                                                                More likely
                                   £250
                                        £50                    £60              £70                    £80                 £90
                                                                             Weekly rent



                                    Council Tax Benefit chart for couples aged 65 and over
                                   £320
                                             Less likely
                 Weekly income




                                   £300

                                   £280

                                   £260

                                                                                                                More likely
                                   £240
                                        £14                    £16              £18                    £20                 £22
                                                                         Weekly Council Tax



                                 Likely to be entitled                    Less likely to be entitled


Bristol City Council 0117 903 7100                          South Gloucestershire Council 01454 868002       See page 14 for details. 10
Pensioners16pp   21/3/07   10:10   Page 12




           Do I get less benefit if I                   Non-dependants
                                                        Gross weekly income Deduction
           have people living with
                                                        Less than £111                  £7.40
           me?
                                                        £111 to £163.99                £17.00
           We will reduce your Housing Benefit          £164 to £212.99                £23.35
           and Council Tax Benefit if you have
           grown up children for whom you are           £213 to £282.99                £38.20
           not in receipt of child benefit, or any      £283 to £352.99                £43.50
           other adult who does not pay rent,
           living with you. These people are            £353 or over                   £47.75
           referred to as non-dependants.               Over 25 and on Income
                                                        Support, income-based
           We will usually take a fixed amount          Job Seeker’s Allowance,
           off your Housing Benefit and Council         Pension Credit or over
           Tax Benefit. These deductions do not         18 and not working              £7.40
           depend on what the non-dependant
           pays, even if they pay nothing at all.       Under 25 and on Income
                                                        Support, income-based
           However there are certain                    Job Seeker’s Allowance,
           circumstances in which no non-               under 18 or full time
           dependant charge will be made.               students                           Nil
           These include if the claimant or
           partner gets Attendance Allowance,
           Disability Living Allowance (care           From April 2007, the weekly non-
           component), or are registered blind.        dependant deductions from
                                                       Council Tax Benefit are as follows.
           In addition there may be                    These charges are made if the non-
           circumstances under which a non             dependant is working 16 or more
           dependant charge may not be made            hours per week, and is based on their
           for the first 26 weeks, e.g. if the         gross income (i.e. before tax and
           claimant or partner is aged 65 or over      national insurance).
           and a non dependant moves in to the
           property.                                    Non-dependants Gross
                                                        weekly income        Deduction
           From April 2007, the weekly non-
           dependant deductions from                    Less than £164                  £2.30
           Housing Benefit are as follows.              £164 to £282.99                 £4.60
           These charges are made if the non-           £283to £352.99                  £5.80
           dependant is working 16 or more
           hours per week, and is based on their        £353 or over                    £6.95
           gross income (i.e. before tax and            Others aged 18 or over          £2.30
           national insurance).
                                                        Receiving Pension Credit,
                                                        Income Support or
                                                        income-based Jobseeker’s
                                                        Allowance                          Nil




     11     Local council help and advice            Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp   21/3/07   10:10   Page 13




           How will my benefit be                                    How long will my benefit
           paid?                                                     last?
           Council Tax                                               We will pay your benefit indefinitely
           Council Tax Benefit will be deducted                      unless you are no longer entitled to
           from your Council Tax bill.                               benefit or if your circumstances
                                                                     change. When this happens, we will
           Second Adult Rebate                                       reassess your entitlement to benefit.
           Second Adult Rebate will be
           deducted from your Council Tax bill.
                                                                     What do I do if my
           Housing Benefit
           If you are a council tenant, we will
                                                                     circumstances change?
           pay the benefit to your rent account.
                                                                     If you receive Pension Credit you will
           If you are a private tenant, we will
                                                                     need to tell the Pension Service if your
           send you a Housing Benefit cheque or
                                                                     income or savings go up or down.
           credit the money in to your bank
                                                                     They will then tell your local council.
           account. We can alternatively pay it
                                                                     However you still need to advise your
           direct to your landlord.
                                                                     local council of the following changes:
                                                                     ■ Changes in your rent
           When will my benefit                                      ■ Changes in your household
           start?                                                    ■ You change address
           If you claim Housing Benefit or                           If you only get Savings Credit, you must
           Council Tax Benefit (or both) your                        tell your local council if your savings
           claim may be paid up to 52 weeks                          and investments go above £16,000.
           prior to the date you claim. This can
                                                                     If you don’t get Pension Credit and
           only be done if you are liable to pay
                                                                     your circumstances change at any
           rent and council tax for this period
                                                                     time, tell your local council straight
           and are eligible to claim. If this is the
                                                                     away in writing.
           case we may write to you to ask for
           further details.                                          Typical examples of changes in
                                                                     circumstances are:
           If you are in doubt, send your claim
                                                                     ■ you change address;
           form to your local council straight
           away, even if you are waiting for                         ■ your rent changes;
           supporting documents, or you may                          ■ the number of people living with
           lose benefit. You should also send                          you changes;
           your claim form to your local council                     ■ a change in income for any
           if you are still waiting to hear about                      member of your household;
           your Pension Credit.
                                                                     ■ you stop getting Pension Credit; or
                                                                     ■ your income or savings go up or
                                                                       down.
                                                                     Any delay in telling your local council
                                                                     about a change in circumstance may
                                                                     lead to an overpayment of Housing
                                                                     or Council Tax Benefit which you will
                                                                     have to repay.



Bristol City Council 0117 903 7100           South Gloucestershire Council 01454 868002   See page 14 for details. 12
Pensioners16pp   21/3/07   10:10   Page 14




           What if I do not agree                       Where can I get more
           with the amount of                           advice?
           benefit I am given?
                                                         If you want more help or advice,
           You should contact your local council         contact your local council (you can
           if you would like us to explain how           find the name of your local council
           we worked out your benefit. You               on our Council Tax bill).
           must do this within one month of the
           date on the decision letter. We will
           send you an explanation for our
           decision as soon as possible.
                                                             Bath and North East
           If you do not agree with the amount               Somerset Council
           of benefit you are awarded you
           should write asking your local council,       ■ Write to:
           within one month of the date on the             Revenues and Benefits,
           decision letter, to look at our decision        PO Box 2797, Bath, BA1 1WF.
           again. If you receive Pension Credit          ■ Phone: the 24 hour
           and disagree with the income we                 Information and Advice
           have used to assess your claim, you             helpline on 0845 9400 480
           will need to contact the Pension                (local call rate).
           Service in most cases.
                                                         ■ By visiting our website:
           If you have already asked us for an             www.bathnes.gov.uk
           explanation, you will have one month
           from the date of the decision letter          ■ E-mail: revenues_benefits
           plus the time we took to send you               @bathnes.gov.uk
           the explanation. If you delay longer          ■ Benefit Fraud Hotline – local
           than this, we will normally only                call rate 0845 9400 480 or
           change our decision from the date               01225 477768
           you wrote to your local council.
           You can appeal to an independent
           tribunal. You can ask your local
           council for a form – their contact
           details are on pages 13 or 14 of the
           leaflet.
                                                             Bristol City Council
                                                         ■ By writing to:
                                                           Housing and Council Tax
                                                           Benefits, PO Box 43,
                                                           Bristol, BS99 1BF.
                                                         ■ By phoning: 0117 903 7100.
                                                         ■ By visiting our website:
                                                           www.bristol.gov.uk/benefits
                                                         ■ By e-mailing: benefits.enquiry
                                                           @bristol.gov.uk
                                                         ■ Benefit Fraud Hotline – free
                                                           phone 0500 554535.


     13     Local council help and advice             Bath and North East Somerset Council 0845 9400 480   B
Pensioners16pp   21/3/07   10:10   Page 15




                                                                          Department for Work
                                                                          and Pensions
                                                                       ■ By phoning: 0117 958 9400
                                                                       ■ By visiting the website at:
                  South Gloucestershire                                  www.dwp.gov.uk
                  Council
            ■ By writing to:
              Benefits Service,
              PO Box 1836,                                           Independent advice
              Yate, Bristol, BS37 5ZZ.
            ■ By phoning: 01454 868002                               If you need independent advice,
                                                                     contact the Age Concern helpline on
            ■ By e-mailing:                                          0800 00 99 66. You can find other
              mailbox@southglos.gov.uk                               local advice agencies in the phone
            ■ By visiting our website:                               book, at your local library or by
              www.southglos.gov.uk                                   contacting your local council.
            ■ Benefit Fraud Hotline –
              free phone number is
              0800 073 7377.



                  The Pension Service
            ■ By writing to:
              The Pension Service,
              PO Box 3256,
              Bath, BA1 2WU.
            ■ By phoning: 0845 6060265.
            ■ By visiting the website at:
              www.thepensionservice.gov.uk
                  You can apply for Pension
                  Credit by phoning
                  0800 99 1234.



                  HM Revenue & Customs
            ■ By phoning: 0845 3003900.
            ■ By visiting the website at:
              www.hmrc.gov.uk




Bristol City Council 0117 903 7100           South Gloucestershire Council 01454 868002   See page 14 for details. 14
Pensioners16pp      21/3/07            10:11           Page 16




           You can get the information in this booklet in large print, in braille, on audiotape and
           in other languages. Please contact your local council if you would like a copy.

                Arabic




               Bengali




              Chinese



              Gujarati




                 Polish




               Punjabi




                 Urdu




                Somali




           Vietnamese




           Designed by South Gloucestershire Council
           Version 3 – April 07

								
To top