FAQ'S by jackshepherd

VIEWS: 14 PAGES: 5

									                                 FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST)
Category                              Event                                                 Franchisee                          FM/BM
                                                                                                                                1. Report to Control room and ensure that Control room is
                                                                         In all locations other than Chennai:                   aware of the outage.
                                                                         1. Call Control room and report outage schedule        2. Discuss the outage duration and create schedule of
                                                                         2. Schedule and run exams on backup power (min         exams that will have to be conducted using backup power.
                                                                         2 hrs) till power supply is restored.                  3. Have the batteries checked up to ensure that they will take
                                                                         3. If backup power is drained before supply is         the load for 2 hours
               In case a power Shutdown has been declared in a           restored, then call control room / FM for further      4. Call local electricity board to find out when the power is
               particular locality/city for the day on which the exam is instructions.                                          likely to be restored.
Café related   scheduled, what needs to be done?                                                                                6. Keep Franchisees updated about the latest plan

               If the power Fails for more than 2 hours, so that the
               UPS backup is not sufficient enough for the next shift,
Café related   what steps need to be taken?                            As above                                                 As above
                                                                       1. Is there any spare PC in the cafe? If yes, assign
                                                                       it to the candidate.
                                                                       2. If no, then request the candidate to appear in the
                                                                       next shift.
                                                                       3. Talk to your PC vendor to correct the PC
                                                                       problem.                                                 1. Ensure that the affected candidate is not kept waiting
               If a permanent PC problem occurs while the              4. Call up control room and inform .                     beyond the next shift.
               candidate is giving an exam, and there are no spare 5. In the next shift, use "restart exam" option to           2. Ensure that franchisee talks to PC vendor immediately to
               PCs available during that shift, what should the café ensure that a total of 2 hours only is given to the        correct the PC problem
Café related   host do?                                                candidate.                                               3. Check every hour to ensure that it is rectified ASAP.

                                                                        1.Other browsers should not be permitted in the         1. You should ensure that the posters are outside every café.
                                                                        café while exams are being conducted.                   2. In case of any complaint of other browsers being present
                                                                        2. Ensure that there is a poster outside the café       alongwith the IIB test candidates, café will be on Red list with
                                                                        informing about the exam and regret                     a strong disciplinary action.
                                                                        inconvenience.                                          3. Even if there is only 1 IIB candidate , no browser is
               If there are browsers using the cafe before the start of 3. The poster can be downloaded from the IWFR           permitted.
Café related   the exam or in between shifts                            messaging system                                        4. Call up control room and report in case of any violation

                                                                        1. Please ensure that adequate stocks of cartridges
                                                                        and paper is kept before the commencement of the
                                                                        exam. The likely volume expected is about 30-35
                                                                        sheets per day of exams.
                                                                        2. Ensure that all the printers are in working order
                                                                        3. In case of printer problems / or cartridge / paper
               If there is a problem with respect to the printer such   stock outs still ocuring, take the saved results on a
               as paper shortage, cartridge problem or any other        floppy and go to a nearest cafe / photocopier where
               situation in which the candidate is not able to take a   a working printer is available and take the printout.
Café related   print out, what needs to be done?                        4. Inform control room
                                    FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST)
Category                                 Event                                                 Franchisee                          FM/BM

                                                                        1. Assign PCs to the candidates on a first come
                                                                        basis.
                                                                        2. Give extra candidates an option to appear in a
                                                                        later shift. If the candidate agrees to come later, call
                                                                        the control room and inform the membership id and
                                                                        the slot the candidate would now be appearing for.
                                                                        This is of utmost importance since changes in
                                                                        the backened needs to be made.
                                                                        3. In case there are extra candidates in the 3rd shift
                 If all the candidates scheduled for the exam appear in also, run the 4th shift after confirming with control
Candidate relatedthe café, what needs to be done?                       room.
                                                                          1. Talk to the candidate and ask him / her to stop
                                                                          doing the same.
                                                                          2. Log in as TA and fill up document "format F" by
                                                                          clicking on the button with the same name.
                                                                          3. If the candidate persists using unfaior means -
                                                                          do not allow the candidate to continue for the
                                                                          remainder of the exam and ask him / her to leave.
                                                                          4. In case the candidate uses force in appearing for
                                                                          the exam, allow him, but inform control room once
                 What steps need to be taken if the candidate is          the exam is over and fill in the format F for
Candidate relatedcaught using unfair means?                               reference.
                                                                        1. Do not allow the candidate to appear for the
                                                                        exam.
                                                                        2. Login as TA and fill up "format A" by clicking on
                                                                        the button with the same name and in the spaec
                 In case the candidate appears at the café without a    provided, mention the reason for not allowing the
                 valid admit and/or membership card, what step does candidate.
Candidate relatedthe café host need to take?                            3. Inform Control room
                                                                        1. Do not allow the candidate to appear for the
                                                                        exam, if the candidate is late by more than 15
                                                                        minutes after the start of the exam.
                                                                        2. Login as TA and fill up "format A" by clicking on
                                                                        the button with the same name and in the space
                                                                        provided, mention the reason for not allowing the
                 If the candidate appears late for the exam, what steps candidate.
Candidate relatedneed to be taken by the café host?                     3. Inform Control room
                                   FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST)
Category                                Event                                                  Franchisee                           FM/BM


                                                                          Cafe host : call Customer Care number and contact
                                                                          control room in Chennai. List of numbers attached. In case escalated - check with control room. Escalate if
Network related What happens if there is a network failure?               In case numbers are unreachable call up FM / BM required, and follow up on status

                If there is a problems with the Café Host being able to 1. Contact the control room immediately.
Network related login to the system, what needs to be done?             2. Follow instructions as given

                                                                          1. Call control room and report
                In case the application is slow, what step does the       2. Follow up from time to time if problem persists
Network related café host need to take?                                   and no resolution has been done yet.
                                                                          1. Try restart by follwing exactly the same
                                                                          procedure as given to you in the booklet.
                                                                          2. In case problem persists, contact control room in
                                                                          chennai.
                                                                          3. Control room will inform you once the problem
                                                                          has ben resolved. Restart exam after that
                                                                          4. In the meanwhile assure the candidate that he /
                                                                          she will get his total 2 hours, and whenever the
                 In case there are problems with restarting the exam,     exam restarts, the full balance time will be alloted to
Test related     what needs to be done?                                   him
                                                                          1. Report about the issues to Control room.
                 In case the earlier shift extends into the later shift   2. Co-ordinate with control room to fix the delay
                 because of reasons like too frequent restarts, or        period and inform the candidates AS ADVISED by
Test related     frequent power cuts etc., what needs to be done?         control room.

                                                                          1. Teach the candidate on how to use the mouse,
                                                                          how to open the site, log in and how to click on the
                                                                          radio buttons to record the answer.
                                                                          2. In any case, do not tell any answers or help the
                                                                          candidate in actually answering the questions.
                                                                          3. In case the candidates are still uncomfortable,
                 What happens if the candidate is unfamiliar with the     ask him to get in touch with Indian Institute of
Test related     PC?                                                      Banking and Finance
                                                                          1. Call control room and report
                 If the candidate is not able to log in using his         2. Follow up every 10 minutes till problem persists
Test related     membership id and password?                              and no resolution has been done yet.
                                Universal Access Number
City         PSTN - Customer Care Nos.
Bangalore      (080) 2289607/2284070
Calcutta           (033) 22106065
Chandigarh          (0172) 614730
Chennai            (044) 22540865
Cochin             (0484) 2384417
Coimbatore         (0422) 2210830
Delhi              (011) 23323789
Hyderabad     (040) 27898126/27893198
Lucknow            (0522) 2207098
Mumbai             (022) 24363973
Pune                (020) 6051090
Trichy             (0431) 2401070
al Access Number
                    UA Number
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439
                   1901 33 7439

								
To top