FAQ'S

Category FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST) Event Franchisee FM/BM 1. Report to Control room and ensure that Control room is aware of the outage. 2. Discuss the outage duration and create schedule of exams that will have to be conducted using backup power. 3. Have the batteries checked up to ensure that they will take the load for 2 hours 4. Call local electricity board to find out when the power is likely to be restored. 6. Keep Franchisees updated about the latest plan Café related In all locations other than Chennai: 1. Call Control room and report outage schedule 2. Schedule and run exams on backup power (min 2 hrs) till power supply is restored. 3. If backup power is drained before supply is In case a power Shutdown has been declared in a restored, then call control room / FM for further particular locality/city for the day on which the exam is instructions. scheduled, what needs to be done? If the power Fails for more than 2 hours, so that the UPS backup is not sufficient enough for the next shift, what steps need to be taken? As above 1. Is there any spare PC in the cafe? If yes, assign it to the candidate. 2. If no, then request the candidate to appear in the next shift. 3. Talk to your PC vendor to correct the PC problem. If a permanent PC problem occurs while the 4. Call up control room and inform . candidate is giving an exam, and there are no spare 5. In the next shift, use "restart exam" option to PCs available during that shift, what should the café ensure that a total of 2 hours only is given to the host do? candidate. 1.Other browsers should not be permitted in the café while exams are being conducted. 2. Ensure that there is a poster outside the café informing about the exam and regret inconvenience. If there are browsers using the cafe before the start of 3. The poster can be downloaded from the IWFR the exam or in between shifts messaging system 1. Please ensure that adequate stocks of cartridges and paper is kept before the commencement of the exam. The likely volume expected is about 30-35 sheets per day of exams. 2. Ensure that all the printers are in working order 3. In case of printer problems / or cartridge / paper stock outs still ocuring, take the saved results on a floppy and go to a nearest cafe / photocopier where a working printer is available and take the printout. 4. Inform control room Café related As above Café related 1. Ensure that the affected candidate is not kept waiting beyond the next shift. 2. Ensure that franchisee talks to PC vendor immediately to correct the PC problem 3. Check every hour to ensure that it is rectified ASAP. 1. You should ensure that the posters are outside every café. 2. In case of any complaint of other browsers being present alongwith the IIB test candidates, café will be on Red list with a strong disciplinary action. 3. Even if there is only 1 IIB candidate , no browser is permitted. 4. Call up control room and report in case of any violation Café related Café related If there is a problem with respect to the printer such as paper shortage, cartridge problem or any other situation in which the candidate is not able to take a print out, what needs to be done? Category FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST) Event Franchisee FM/BM 1. Assign PCs to the candidates on a first come basis. 2. Give extra candidates an option to appear in a later shift. If the candidate agrees to come later, call the control room and inform the membership id and the slot the candidate would now be appearing for. This is of utmost importance since changes in the backened needs to be made. 3. In case there are extra candidates in the 3rd shift If all the candidates scheduled for the exam appear in also, run the 4th shift after confirming with control room. Candidate relatedthe café, what needs to be done? 1. Talk to the candidate and ask him / her to stop doing the same. 2. Log in as TA and fill up document "format F" by clicking on the button with the same name. 3. If the candidate persists using unfaior means do not allow the candidate to continue for the remainder of the exam and ask him / her to leave. 4. In case the candidate uses force in appearing for the exam, allow him, but inform control room once the exam is over and fill in the format F for reference. What steps need to be taken if the candidate is Candidate relatedcaught using unfair means? 1. Do not allow the candidate to appear for the exam. 2. Login as TA and fill up "format A" by clicking on the button with the same name and in the spaec In case the candidate appears at the café without a provided, mention the reason for not allowing the valid admit and/or membership card, what step does candidate. 3. Inform Control room Candidate relatedthe café host need to take? 1. Do not allow the candidate to appear for the exam, if the candidate is late by more than 15 minutes after the start of the exam. 2. Login as TA and fill up "format A" by clicking on the button with the same name and in the space provided, mention the reason for not allowing the If the candidate appears late for the exam, what steps candidate. 3. Inform Control room Candidate relatedneed to be taken by the café host? Category FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST) Event Franchisee FM/BM Network related What happens if there is a network failure? Cafe host : call Customer Care number and contact control room in Chennai. List of numbers attached. In case escalated - check with control room. Escalate if In case numbers are unreachable call up FM / BM required, and follow up on status If there is a problems with the Café Host being able to 1. Contact the control room immediately. 2. Follow instructions as given Network related login to the system, what needs to be done? In case the application is slow, what step does the Network related café host need to take? 1. Call control room and report 2. Follow up from time to time if problem persists and no resolution has been done yet. 1. Try restart by follwing exactly the same procedure as given to you in the booklet. 2. In case problem persists, contact control room in chennai. 3. Control room will inform you once the problem has ben resolved. Restart exam after that 4. In the meanwhile assure the candidate that he / she will get his total 2 hours, and whenever the exam restarts, the full balance time will be alloted to him 1. Report about the issues to Control room. 2. Co-ordinate with control room to fix the delay period and inform the candidates AS ADVISED by control room. 1. Teach the candidate on how to use the mouse, how to open the site, log in and how to click on the radio buttons to record the answer. 2. In any case, do not tell any answers or help the candidate in actually answering the questions. 3. In case the candidates are still uncomfortable, ask him to get in touch with Indian Institute of Banking and Finance 1. Call control room and report 2. Follow up every 10 minutes till problem persists and no resolution has been done yet. Test related In case there are problems with restarting the exam, what needs to be done? In case the earlier shift extends into the later shift because of reasons like too frequent restarts, or frequent power cuts etc., what needs to be done? Test related Test related What happens if the candidate is unfamiliar with the PC? If the candidate is not able to log in using his membership id and password? Test related City Bangalore Calcutta Chandigarh Chennai Cochin Coimbatore Delhi Hyderabad Lucknow Mumbai Pune Trichy Universal Access Number PSTN - Customer Care Nos. (080) 2289607/2284070 (033) 22106065 (0172) 614730 (044) 22540865 (0484) 2384417 (0422) 2210830 (011) 23323789 (040) 27898126/27893198 (0522) 2207098 (022) 24363973 (020) 6051090 (0431) 2401070 al Access Number UA Number 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439 1901 33 7439