"Web Content Management System Questionnaire"
Computer Centre Department James O’Halloran WCMS ~ Project Manager Royal Holloway, University of London Egham, Surrey TW20 0EX, UK Direct dial • +44 (0)1784 41 4225 Department • +44 (0)1784 44 3166 Email • James.OHalloran@rhul.ac.uk www.rhul.ac.uk Web Content Management System Questionnaire Web Content Management System Questionnaire Information about the Survey This questionnaire was sent to the following two email distribution lists on the 16 May 2007: • WEB-SUPPORT - discusses all issues relating to WWW [WEB- SUPPORT@JISCMAIL.AC.UK] • Managing an institutional web site [WEBSITE-INFO-MGT@JISCMAIL.AC.UK] With the potential to reach (in the region of) 900 unique email addresses For more information about these lists: http://www.jiscmail.ac.uk/ To encourage people to take part there was a £50 Amazon raffled on the 1st June 2007, the winner was announced here: http://www.rhul.ac.uk/web/wcms/q/raffle.html and went to a representative of London South Bank University. For a list of the questions asked, please see the last page. The questionnaire is still available along with some brief information about our project: http://www.rhul.ac.uk/web/wcms/q/index.html 06 June 2007 Page 2 of 10 Web Content Management System Questionnaire Results There were 50 unique responses to the questionnaire. Products Serena Collage; 3 RedDot; 3 Contensis; 3 Polopoly; 2 Bespoke; 4 Terminal Four; 5 Other; 20 Plone / Zope; 10 Product Responses Plone / Zope 10 Terminal Four 5 Bespoke 4 Contensis 3 RedDot 3 Serena Collage 3 Polopoly 2 Arconics Publish Port 1 CMS Made Simple 1 Dotnetnuke 1 Drupal 1 Fabric (Incutio Ltd) 1 Frameworks from Spiral Communications 1 GOSS ICM 1 Hyperwave 1 Interwoven TeamSite 1 Joomla 1 Macromedia Contribute 1 Mediasurface Morello 1 MODx CMS 1 Moodle 1 Oracle Portal and Serengeti e-intranet 1 Percussion Rhythmyx 1 Sharepoint Portal Server 2003 1 Silva 1 Sitecore 1 SQUIZ 1 06 June 2007 Page 3 of 10 Web Content Management System Questionnaire Breakdown of the top 6 products 120 100 80 60 Contensis 40 Plone 20 Polopoly 0 RedDot d s n t r r es n s or en ge se to tio io ar Serena Collage pp ur tra m :U ct Pa ye ra at fa om Su is ig se 2 Fe 00 t is in M Terminal Four ec > dm u 10 Sa of R :A > se se Ea u of se Ea Plone / Zope 120 100 80 60 40 20 0 Recommend Satisfaction Ease of use: Ease of use: Features Migration Support > 1000 Pages > 2 years User Administrator Contensis 120 100 80 60 40 20 0 Recommend Satisfaction Ease of use: Ease of use: Features Migration Support > 1000 Pages > 2 years User Administrator Serena Collage 120 100 80 60 40 20 0 Recommend Satisfaction Ease of use: Ease of use: Features Migration Support > 1000 Pages > 2 years User Administrator 06 June 2007 Page 4 of 10 Web Content Management System Questionnaire Terminal Four 90 80 70 60 50 40 30 20 10 0 Recommend Satisfaction Ease of use: Ease of use: Features Migration Support > 1000 Pages > 2 years User Administrator RedDot 90 80 70 60 50 40 30 20 10 0 Recommend Satisfaction Ease of use: Ease of use: Features Migration Support > 1000 Pages > 2 years User Administrator Polopoly 120 100 80 60 40 20 0 Recommend Satisfaction Ease of use: Ease of use: Features Migration Support > 1000 Pages > 2 years User Administrator 06 June 2007 Page 5 of 10 Web Content Management System Questionnaire Satisfied with their product Unsure / Prefer Not to say; 4 Dissatisfied; 8 Neutral; 9 Satisfied; 29 Recommended their product No; 10 Yes; 34 Unsure / Prefer Not to say; 6 06 June 2007 Page 6 of 10 Web Content Management System Questionnaire Comments Product Info I suppose it all depends on definitions: we build our own content-management solutions where needed, and use conventional web-editing software elsewhere. This suits our purposes very well, as we can tailor everything to Bespoke / In- talk to our back-end databases, which would be much harder with commercial house packages. CMS Made Simple is an open-source product available from http://cmsmadesimple.org. We're currently coming to the end of migrating our current site to it and will be relaunching at the start of June. It will work best CMS Made for you if you're regular users of open-source software and are comfortable Simple applying upgrades and hacks yourself. I said yes to that I would recommend this product, but it all depends on the type of site/project. There are some project which would just nor benefit from Contensis being inside a CMS. We are currently migrating the content on our external web into Contensis. Contensis We anticipate that this will be a 12-18 month project. We are in the process of developing a new website and implementing Contensis CMS. So far, the Genetics Limited has been very professional and responsive. We are happy with the range of modules and scalability of the system. It is a .Net solution and gives a possibility to add your own web controls or modules (developed in-house or third party). Even with the enterprise functionalities, the user interface is quite intuitive. Hope this helps Contensis - as it is an early stage to be able to make further recommendations. Dotnetnuke is an open source portal and has many free modules, new modules can be bought or written if you are know .net Skins can be purposed of the peg or a bespoke one can be made for you at low cost > £ 1000. It is Dotnetnuke very easy to coloborate with other users. Incutio have developed numerous custom modules within the Fabric CMS specifically for us. The basic off-the-shelf product won't include some of these modules. The CMS delivers XHTML strict 1.1. Fabric is a PHP/MySQL system, though we also take XML data from internal Microsoft databases and use these on the site for some applications, such as working papers and Fabric (Incutio academic publication lists. We've had the CMS since 2002 - it's gone through Ltd) about 4 versions since then. Our site is currently around 6000 live pages. The product was fine when we took it and was very cheap compared to quotes from other companies who wanted to build a new system just for us. Frameworks The main developer has left the supplier meaning that development of the from Spiral product has stopped and it is no longer supported. We will move sometime Communications later this year hopefully, probably to joomla. Like any project we experienced hitches and issues, some technical, some Hyperwave not. It was a very good learning curve for all involved Without any experience of other CMSs it is hard to judge. Two things to watch out for 1. The age it took for Mediasurface to provide updates to the software 2. The cost - for instance - adding new templates - we were quoted 10K+ to get hold of an ezine type template. Another criticism would probably be true of Mediasurface most CMSs - pretty inflexible as to what you could do (i.e no support for Morello databases - not without some more cash being spent I guess). we used oracle portal for our administrative departmnets because it is very simple to use. However if we want to do more complicated things it isn't very easy to allow other users the access/permissions. we initially used e-intranet as document storage area (Word) for our prospectus sites however the whole process became too much for marketing and the schools, Marketing now Oracle Portal make flat html pages again. We are looking at alternative CMS's that can be and Serengeti e- rolled out across the whole university. we now use the old prospectus system intranet for other sites - --edited-- Good luck 06 June 2007 Page 7 of 10 Web Content Management System Questionnaire Product Info Although I would recommend this product there are a number of things to be aware of: 1. It can be difficult to get Zope/Plone developers ready-trained unless you're prepared to pay for them (!) - we've always recruited people with skills in other CMSs/programming languages and have trained them up - not usually a problem, but does it increase their learning curve and training time. This could particularly be the case coming at it with no prior experience - --edited-- has used Zope in one form or another for several years and have built up expertise slowly. 2. Support-wise there's an online community that's generally good, but some of the available documentation isn't great, and as soon as you start doing very customised features you're on your own. 3. The usual open source issues apply - It's definitely 'swings and roundabouts' between spending a lot of money up front on an off-the-shelf CMS, and downloading an open source one for free but spending a lot of staff time Plone figuring it out and developing it. As Plone is open source there is no supplier - I would recommend using a consultancy at least during initial set-up as the learning curve is steep - very steep. It is hard to indicate overall satisfaction when there's no real benchmark to compare with - all the CMSs I've seen are much of a muchness. However I'd say that as an open source project plone is exemplary. From the user point of view we don't get many complaints and Plone most find it pretty intuitive. Plone is a powerful free and open source solution. It has a steep-ish learning curve but so do many commercial CMSs. Plone is very flexible compared to commercial offerings. You can add your own features and customise easily. If you choose a commercial CMS, be wary of vendor lock-in. Also, there are too many players in the commercial CMS world. Some are bound to fail or get bought out. When a commercial CMS is heavily customised by the institution (perhaps with the help of pricey consultants from the supplier) this can later create a maintenance disaster when later releases come out and the whole lot has to be re-customised. Such an issue exists to some extent with Plone too but all the code being out in the open helps enormously and allows one to customise carefully to minimise problems. We also use plugins for Plone such as PloneSurvey (on-line surveys), PloneFormGen (form builder), ZWiki (wiki engine), SimpleBlog (blogging tool), PloneBoard (discussion forum). Drupal is another possible open source CMS which is good for smaller sites, but as powerful as Plone. Plone of course has no license costs as its free. The costs of supporting it , developer time etc, seem to be comparable to using a commercial system. For truly independent advice on choosing a CMS, Plone Google for "CMS Watch" The service itself is a small team and although from documentation Plone is Plone deemed very scalable I have no experience in this. Our CMS is now a good product because we have developed it in house and got it doing what we want but 'out of the box' Polopoly does very little. On the other hand it is a product which you have the flexibility to develop yourself so Polopoly you can tailor it and have control over the development There is no link checking facility (we are using v. 8.6.8) There is no clear upgrade path to newer versions, without losing the extra functionality our teams have built in. Newer versions always seem to contain some kind of bug (according to other Unis using this product). Templates are glorified 'forms' and, as such, are very inflexible. Its good points are that it makes site-wide changes easy, and it ensure a consistent corporate ID across all pages within Polopoly the system. 06 June 2007 Page 8 of 10 Web Content Management System Questionnaire Product Info Reddot has a very steep learning curve from an administrator / developer perspective but is very flexible/powerfull as a result. We have had critical performance problems over the three years which the company has not been proactive in resolving. This has strained the relationship with end users. This maybe an isolated problem - I can only speak from our experience. When procuring our CMS, I was very impressed with Shado MX: RedDot http://www.strakerinteractive.co.uk We bought this product but never put it into production. It was a difficult product to master but we eventually ditched it because the support was so RedDot poor. We will soon be looking for an alternative. With this CMS the web author 'checks out' pages which are then edited in Dreamweaver so if you are looking for a system for inexperienced editors this is not the one. However having used the system in the Uni for over 2 years we are looking to narrow the number of web authors because of the necessity for them all to be familiar with web publishing and our guidelines in particular. ie we are going away from the devolved model. I have also used APLAWS (Open Source) cms which is used by several local authorities. That is more of a 'devolved' / less experienced web author solution but the last time I used Serena Collage it (2005) it needed considerable development in terms of ease of use. Silva This product requires some knowledge of Zope No CMS is perfect and brings problems with it as well as solving others, but Sitecore is a good product and a significant step up from our previous bespoke CMS. And don't underestimate how labour intensive migration is Sitecore unless your data is in a wonderfully structured form beforehand. Currently carrying out an incremental roll out of CMS. Not all content is in yet: Terminal Four although recruitment/prospectus/course material is. The CMS is Site Manager administered by a core web team of three people. We run 50+ domains each with 100's or 1000's of pages. We have found Terminal Four some limitations with performance and scalability. The solution is a Site Manager deployment model so performance issues do not impact web sites. It seems to me that your questions were created with a commercial CMS in mind. We use Zope and may well be moving to Plone (a Zope-based CMS) sin the future. I would always strongly recommend to people that they should encourage their institution to invest in people rather than software, hence go down the open source route (free software) but invest in developers (real people, who are far more valuable and flexible than software!!). That's what we did at –edited--, and now have a Web Team of 5 in the IT Services department plus one Editor in the External Relations department. I can't stress enough how much more useful it is to have skilled people than a clever and expensive bit of commercial CMS software that often requires further expensive consultancy to continue to use and develop it. No, go for an open Zope source CMS and invest in developers. Just my 2 cents worth! 06 June 2007 Page 9 of 10 Web Content Management System Questionnaire Questionnaire The following questions were asked: 1. Your Name* (this will not appear on the compiled list) 2. Your Email* (this will not appear on the compiled list) 3. Which University / College / Organisation do you represent* 4. Product name* (and / or company name) 5. How long have you been using this product (approximately) 6 Months (or less) 1 Year (or less) 2 Years (or less) Over 2 years Unsure / Prefer not to say 6. How many pages are managed by this Web-CMS (approximately) 100 (or less) 500 (or less) 1000 (or less) Over 1000 Unsure / Prefer not to say 7. Address (URL) of your site (where this product is in use) 8. Ease of use -from user perspective (for example adding / editing pages etc) Easy Average Difficult Unsure / Prefer Not to say 9. Ease of use -from administrator perspective (for example creating templates, administrating users, configuring the system etc) Easy Average Difficult Unsure / Prefer Not to say 10. Range of available features Satisfied Average Dissatisfied Unsure / Prefer Not to say 11. How did you find the migration to this product Easy Average Difficult Unsure / Prefer Not to say 12. Support available from Supplier Satisfied Average Dissatisfied Unsure / Prefer Not to say 13. Overall Satisfaction Satisfied Average Dissatisfied Unsure / Prefer Not to say 14. Would you recommend this product Yes No Unsure / Prefer Not to say 15. Other relevant information 06 June 2007 Page 10 of 10