Mystery Shopping at Lowe's

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					Presented by Daniel Toriola
Paid to shop, mystery shopper, secret shopper or what ever you want to call this industry, it is a world wide business that helps not only large and small businesses, but they also help the average person make a nice part-time income. Click here to know more

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Mystery Shopping at Lowe's By Tim Tropical

One of the favorite mystery shops that I ever did was at Lowe's. In fact, I was waiting for a mystery shop at the store because of the bad experience that I had whenever I was shopping there prior to beginning my mystery shopping career. Once I saw the Lowe's store shop pop up on the radar, I was quick to accept it as I was sure I would be able to get a little bit of revenge on the people who had treated me so poorly in the first place. Now I know that mystery shopping is not about seeking out bad experiences, it is about evaluating people for the job that they do. Here's how my mystery shop at Lowe's ended up going for me. Whenever I entered the Lowe's store the first thing that I was supposed to do was to find three different people in order to see if they would help me or not. I walked up and down the main aisle of the store, looking up each individual aisle to see if I could find an employee that was not busy at the time. Even though I had had a bad experience at the store before, I wanted to give them a fair opportunity to be able to get a good evaluation. As it turns out, my first experience with the store ended up being fairly typical of every experience that I ever had. The first person that I walked up to pretended not to see me and simply turned around and walked away. The second person that I walked up to did the same thing, so I followed them into another isle. They ended up ignoring me two times. The third person that I walked up to ended up talking on their personal cell phone, something that was definitely against the rules. Every mystery shop has a particular department that you are going to want to single out. For this particular shop, it was the kitchen Cabinet department. I walked back into that department, looking like I was interested in purchasing some cabinets or least asking some questions. According to the instructions that I received ahead of time, I was to wait around for at least 10 minutes to see if anybody was going to ask me any questions. After several people walk past me without acknowledging the fact that I was there, I finally decided it was time for me to approach someone. The person that I approached not only was uninterested in my questions, they were not knowledgeable about anything in the area. I know that a mystery shopper is not supposed to feel satisfaction when giving a bad report, even if they are out for personal revenge. In this particular case, however, giving them bad marks was quite appropriate. All I had to do was to answer each of the questions accurately and to provide them with
2005 Mystery Shopping Directory Mystery Shopping Job Directory. 3% Conversion. Earn $23.50 per sale. Page 1

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names of certain employees. I felt as though I was giving the company what they truly wanted, an honest evaluation. For more information on how to become a mystery shopper please visit Mystery Shopper Daily Mystery Shopping Jobs Available - Earn $50/hour. AFFILIATES EARN 50% Page 2

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To Certify or Not to Certify By Ted Belfour

To certify or not to certify? That’s a good question. If you are a mystery shopper, or hope to become one, you may have heard about mystery shopping certification. The Mystery Shopping Providers Association of North America provides such certification which the organization states simply lets potential clients know that you possess the basic skills needed to provide the shopping service. The basic skills test can be taken online and the fee is nominal. A more expensive certification is available and for that fee you get a certain amount of training and updated mystery shopping industry literature for the ever changing field. Is certification necessary? No. It might help you get a foot in the door if a company is hiring mystery shoppers and has had a bad experience with an unqualified shopper in the past. Other than that, certification won’t get you any more shopping gigs than if you don’t have it. On the other hand, being certified and part of an organization like the Mystery Shopping Providers Association might keep you posted on additional opportunities. While it is always true that you should not have to pay to be a mystery shopper, certification is a little different. When you choose to get certified, you are not paying to get more mystery shopping gigs. Instead, you are paying to receive updated information about a job area that is changing as rapidly as the need for mystery shoppers is. In other words, you are paying for learning materials. And, since knowledge is power, that makes for a good case in favor of certification. Please note, too, that not only does certification NOT guarantee you more jobs, it does not guarantee you more pay either. Maybe some day certification will raise the standard in the mystery shopping industry, but for right now, that’s just not the case. If you are trying to decide whether or not to get certified, it’s basically your call. Weigh out the pros and cons of your particular situation. If you think you would benefit from the training that certification would offer but you don’t want to put any money up front, wait until later. Mystery shopping can be a fun and rewarding job. Many people are making additional income by being a mystery shopper part time. The job is one that is easily tailored to fit your work, school or family schedule. In most cases, you can take your family along as long as the assignment is family oriented. Dave is the owner of and websites that provide information on mystery shoppers.

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