Frequently Asked Questions – St John Ambulance door-to-door
Click on any one of these questions and you will be taken to the answer
• Why does St John Ambulance use professional fundraisers and not
• How do I know that the person calling at the door is legitimate? Do the
fundraisers have ID?
• Are the local authorities informed that St John Ambulance is fundraising in
• What do the fundraisers ask for?
• How will my money be used?
• What is Gift Aid and why should I sign up for it?
• How secure is my donation and my personal details?
• I recently signed up to make donations to you but have changed my mind
and want to cancel - my personal/bank details have changed?
• I wish to make a complaint about a fundraiser – whom should I speak to?
Why use professional fundraisers and not St John Ambulance
Nationally, St John Ambulance volunteers give over five-million hours of
voluntary service each year. We use professional fundraisers to remove the
burden of fundraising from our volunteers, allowing them to serve the
community by attending events and administering first aid. St John Ambulance
works in partnership with Wesser, a family-run, professional fundraising
organisation, working exclusively in the UK for St John Ambulance.
How do I know that the person calling at the door is legitimate? Do the
fundraisers have ID?
All of our fundraisers wear identifiable jackets, sweatshirts and T-shirts branded
with the St John Ambulance logo and carry official identification cards, which are
required by law. If you would like to verify a fundraiser’s details, please call the
Supporter Hotline on 01438 313 616.
Are the local authorities informed that St John Ambulance is
fundraising in the area?
Yes, we contact the local Police, Community Wardens, Neighbourhood Watch
and Council before the fundraisers begin work in any area. Trading Standards
are also aware of our activities.
What do the fundraisers ask for?
The fundraisers ask members of the public to pledge regular donations to St
John Ambulance by Direct Debit. The idea is that a small, regular gift given in
this way is very valuable to St John Ambulance, as Direct Debits are cheap to
administer and the regularity of the gift helps us budget ahead effectively.
How will my money be used?
Your donation will be used to support the vital work of St John volunteers in
your local area, enabling them to focus on saving lives and helping those in
need. For example, your donation could be used to support the following:
• St John volunteers provide first aid cover at public events wherever crowds
gather, including large national events such as the London Marathon and
small local events like school fetes.
• New ambulances cost £45–55k to purchase and kit out.
• We provide training courses in the community and the workplace, training
almost thousands of people in first aid and care each year.
• It costs over £500 to equip and train a volunteer.
What is Gift Aid and why should I sign up for it?
Gift Aid enables donors to increase the value of any donation made to charity,
at no extra cost to themselves. Provided you are a taxpayer, we can reclaim
from the Inland Revenue the basic rate tax paid on your gift, boosting the
donation by 28 per cent. A gift of £20.00 to St John Ambulance becomes £25.60
with Gift Aid. All we need from you is a simple declaration saying that you want
to use Gift Aid – there is a section on the Direct Debit mandate form for you to
How secure is my donation and my personal details?
For security reasons our fundraisers are not allowed to collect cash, to protect
both you and St John. The information contained on the Direct Debit mandate
forms can only be used by St John Ambulance to collect your agreed
contribution from your account and nothing else. We handle the details of
hundreds of people on a daily basis and treat security as a priority. We comply
with the Data Protection Act and will not pass your details on to any third party.
I recently signed up to make donations to you but have changed my
mind and want to cancel – my personal/bank details have changed?
We can action your request immediately. Please call our Supporter
Administration team on 01438 313 616 (during office hours). Alternatively
send an email to: email@example.com
I wish to make a complaint about a fundraiser – whom should I
We investigate all complaints thoroughly and a quickly as possible. Please call
our Supporter Hotline on 01438 313 616 (during office hours) or email: