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					INFORMATION FOR CANDIDATES MANAGER SENIOR SERVICE DELIVERY MANAGER

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OVERVIEW OF IDENTITY AND PASSPORT SERVICE
The Identity and Passport Service (IPS) Executive Agency of the Home Office and was established on 1st April 2006. Working with the public and private sectors, we are transforming identity management and authentication in the UK. Our people see to it that we regularly exceed our customer service performance targets and they enabled us to issue 5.3m passports in the last year. The scope of our work has grown since 2008 when we joined with the General Register Office; certificate issuing services and life event registrations are now a vital and growing aspect of our work. The Identity and Passport Service (IPS) builds on the strong foundations of the UK Passport Service to provide passport services and the upcoming identity cards as part of the National Identity Service, for British and Irish nationals and foreign nationals resident in the UK.

OUR OBJECTIVES
Our mission is ‘safeguarding your identity’ through issuing passports and the development of the National Identity Service (NIS) with documents used to prove identity, including passports and identity cards. We are also committed to the integration of the General Register Office with Identity and Passport Service (IPS), and the progressive modernisation of the civil registration service. Our vision remains, ‘to become the trusted and preferred provider of identity services’ and it supports our priorities of protecting the public and making life easier for citizens and those in the public and private sector who need to assure identity. We will deliver our mission by focusing on:
• • • • • • Customer confidence – delivering excellent in customer service Identity authentication – quality, integrity and security of documents and services Transforming identity management – promoting better identity management across government Unlocking staff potential – developing and motivating our staff Efficiency and business assurance – ensuring value for money and effective internal management controls Innovation and effectiveness – continuous improvement and best use of technology

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Our objective is to continue to improve the integrity of the UK passport, whilst increasing choice around how the NIS works for people and organisations – and to make those benefits widely available. At the heart of our approach to delivering the NIS is our work with the private sector that will offer choice around how people enrol and how identities are assured, combining a range of secure, flexible and convenient ways of doing so.

SERVICE NATIONAL IDENTITY SERVICE – there’s more to us than just the ID Card………
The NIS is about much more than identity cards – it will also modernise the way we issue passports. It will bring real benefits to people in their everyday lives. It will empower people, making it easier for them to access goods and services in the public and private sectors, on the high street and, in time, online, as well as helping them to protect themselves from identity theft and fraud. The National Identity Service, made up of the National Register (NIR), biometric passports and identity cards, is being developed by the Identity and Passport Service and the UK Border Agency (UKBA). The National Identity Service replaces the need for a variety of documents to prove your identity with one card and introduces a range of new services too. For British citizens the identity card will also be valid for European travel. Both passports and identity cards will include biometrics of your unique physical features (face and fingerprints), securing them to your biographic details (including your name, address and date of birth). The National Identity Service brings identity assurance. By locking one individual to one identity using their biometrics, the National Identity Service will make it much harder to create false identities. This will reduce the gains to be had from stolen identities. Once a person has their biometrics stored on the NIR, they will be unable to claim an additional identity – and those that are there already cannot easily be impersonated. By keeping it this simple and providing stronger identity assurance, the National Identity Service helps ensure public services are used by those entitled to them and not by those set upon abusing the system.

WILL IDENTITY WHAT BENEFITS WILL THE NATIONAL IDENTITY SERVICE BRING?
The importance of being able to prove identity is nothing new – banking and international travel systems rely on people being able to prove who they are. The growth in the number of transactions that call for identity to be verified is increasing the need for individuals to be able to assert their identity easily and with confidence.

IDENTITY WILL THE NATIONAL IDENTITY SERVICE WILL BE:
• • • • • A secure way for people to prove identity when dealing with public and private sector services A replacement for multiple means of proving identity (that are frequently more vulnerable to identify theft and fraud) A secure method of employers and the providers of public services to be confident that the people they are dealing with are who they say they are. A simple proof of age for accessing age-restricted goods and services A protection against the use of multiple identities by criminals and terrorists

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EQUAL OPPORTUNITIES IN THE IDENTITY AND PASSPORT SERVICE
The Identity and Passport Service is committed to a policy of equal opportunity for its entire staff, regardless of ethnic origin, religious belief, gender, sexual orientation, age or disability. Selection for the post will be based on merit: the only criteria for advancement in the IPS are the individual’s ability. Qualifications or suitability for the work and positive assistance will be given to develop the individuals full potential in t he IPS wherever possible. To help us monitor equal opportunities during the recruitment process, you will have received an email from Harvey Nash, please complete the form for submission.

PERSON SPECIFICATION
Position Title: Pay Band: Senior Service Delivery Manager (numerous posts available) Grade 7

Organisational Unit: CIO and Commercial Directorate Business unit: • • Location: Responsible to: Responsible for: Service Management Service Planning and Implementation

Central London Head of Service Management / Head of Service Planning and Implementation SEO and HEOs (as required)

BACKGROUND
The Identity and Passport Service (IPS) was established as an Executive Agency of the Home Office on 1 April 2006. The Agency has built on the strong foundations of the UK Passport Service (UKPS) to provide a complete National Identity Service (NIS), encompassing both identity cards and more secure passports. The National Identity Service will bring real and recognisable benefits to people in their everyday lives. It will empower people, making it easier for them to access goods and services in the public and private sectors, on the high street and – in time – online, as well as helping them to protect themselves from identity theft and fraud. IPS need to deliver a substantial programme of change in order to implement continuing improvements to the security of passports and to deliver the National Identity Service whilst maintaining the high standards of service delivery set by UKPS. This is an exciting challenge at the forefront of innovative biometric technology and the opportunity to play a pivotal role in the successful rollout, delivery and implementation across the United Kingdom. Further information on ID cards and the IPS is available on our website: www.ips.gov.uk
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PRIMARY PURPOSE
• • • • • To monitor, measure and report on the performance against Service Level Agreements and to then present those reports to the relevant customers. To build, maintain and develop strong relationships with customers to drive quality and assurance of services. To support ongoing strategic initiatives for Service Management To manage the services provided by the technology group. To assist the establishment of the service framework structure covering people, process and technology within an ITIL environment

KEY RESPONSIBILITIES DIMENSION AND SCOPE
• This role sits within the TSDG team, whose primary function is to ensure operational service levels are achieved to targets agreed with customers and partners and that service are successfully delivered. The overall responsibility of the group is to ensure that the day to day operations, services and outsourced solutions run smoothly and adhere to appropriate SLA’s and targets, ensuring that customers’ expectations are met and managed.

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BUSINESS PERFORMANCE
• • • • • • • • • • • • • • Service Management ownership of one or more critical/ major service delivered to IPS by TSDG. To manage the service transition of current IPS production services in line with the NIS. Manage and report on performance of services against SLA’s Provision of KPI information into a regular balanced scorecard for service delivery. Provision of a service management interface between IT and the business in relation to the day to day delivery of services. Support the Projects Teams to implement new services and represent specified services as part of the change advisory board (CAB). To carry out analysis of specific performance issues with the customer. To perform validation of SLA recoveries against effort expended to deliver the service. Keep customers informed of problems in a professional manner. Hold service review meetings with customers to talk through performance against agreed SLA’s/KPI’s. Responsible for customer satisfaction for the delivery of the services. Manage and develop customer relations including being the customer’s contact for any escalations, service queries, etc. To identify and establish opportunities for Continuous Service Improvement, specifically within the service manager team. Management of IPS’s key delivery partners on behalf of the customer.

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CUSTOMER EXCELLENCE
• • • To provide appropriate levels of ownership to both the customers, partners and internally. Regular customer meetings and updates. Continual Service Improvement Plans.

LEARNING AND PEOPLE
• Professional Leadership: Responsible for actively providing support and professional development for self and team

KEY MEASUREMENTS
• • • SLA performance is maintained and improved, both client and partner facing Customer feedback Feedback from team members and colleagues

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

ESSENTIAL CRITERIA:
Essential Criteria is a mix of experience, knowledge, skills and qualifications that have been identified as ‘essential’ to this role. A role will have a maximum of 6 Essential Criteria and these will be used to assess a candidate’s suitability for the role. Part 1: Essential Experience / Knowledge: 1. Strong ITIL/Service Management background

Part 2: Essential Skills:

2. Service Level Management: Level 5 (from the SFIA framework)
Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. Determines service level requirements and negotiates and agrees service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service. Initiates or refers required actions. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Ensures that service delivery is monitored and all relevant information is recorded and analysed

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3. Supplier Relationship Management: Level 5 (from the SFIA framework)
Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in house resources. Develops and manages contracts with suppliers to meet key performance indicators and agreed targets. Is responsible for the liaison between the organisation and designated suppliers. Ensures that supplier performance is properly is properly monitored and regularly reviewed. Advises on policy and procedures covering the selection of suppliers, tendering and procurement

4. Account Management: Level 6 (from the SFIA framework)
Builds relationships with key senior staff in the customer organisation in order to increase business opportunities. Advises them on the selection of systems, technology and related services to meet their business objectives. Manages colleagues in their dealings with customer organisations; initiates procedures to improve service to and relationships with customers. Oversees the management and planning of business opportunities.

Part 3: Essential Qualifications: 5. Service Management practitioner, qualified to at least foundation level in ITIL.

DESIRABLE CRITERIA:
• Application support: Level 5 (from the SFIA framework) Takes responsibility for significant aspects of the installing, upgrading, operation, control and effective use of local and wide area networks for the communication of data, voice, text or images. Manages the network to provide agreed levels of service and data integrity. Ensures that network performance and traffic is monitored and reviewed • Problem management: Level 5 (from the SFIA framework) Ensures that appropriate action is taken to investigate and resolve incidents and problems in systems and services. Ensures that such incidents and problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures • Knowledge of Service Management at ISO 2000 level

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VALUED BEHAVIOURS:
IPS use a Valued Behaviours framework to help select suitable candidates. Evidence of the following behavioural indicators will be required at interview. These should not be addressed on your Application Form.

Level 4 Customer Service

Behavioural Indicator Determine customer service at a broad strategic level, giving equal weight to quality and efficiency. Promote strategic direction and lead the way. Create an atmosphere that encourages openness, trust, flexibility, new ideas and new approaches. Embrace change, through interaction. seeking continuous improvement

Personal Responsibility Valuing People

Responding to Change

Working Together

Agree common purpose, providing direction, and clear remit, and empowering team(s) to work together across functions.

Further Information: can be obtained by emailing FPRecruitment@ips.gsi.gov.uk

INFORMATION ADDITIONAL INFORMATION
• • • • • Selection for this post may not be based solely on interview. Travel around the UK, with occasional overnight stays, may be necessary. The successful candidate must pass security clearance and would only be offered the position on the condition that they subsequently pass the clearance process. This is a permanent appointment offered on a full time basis but applications from part timers and job sharers are welcomed Excess Fares Applications may be considered

THE SELECTION PROCESS
There are a number of stages that comprises our recruitment and selection process. The applicants who appear from the information available to have the best qualifications and experience will initially be interviewed by Harvey Nash. Successful candidates will then be invited to an IPS Assessment and Interview day in Victoria, Central London. Both the assessment and interview will be based on the competencies required for the post. Candidates should therefore be prepared to give (and discuss) clear examples of how they have
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demonstrated the specific competencies. Candidates will also be required to give a short presentation as part of the interview process. Following assessment and interview, successful candidates will be subject to checks around health, nationality and other matters before an appointment can be formally offered.

PRE-APPOINTMENT PRE-APPOINTMENT PROCESS
If you are recommended for appointment, enquiries will be carried out into your nationality, health and other matters, to ensure that you are qualified for appointment. To enable these enquiries to be completed, we will need to see your original birth certificate and/or passport. When the enquiries are completed satisfactorily, it will be for IPS to make you a formal offer of appointment. We may also require other forms of identification which will be confirmed should you be invited to attend an interview. Full details of the pre-employment procedures are at the back of this pack.

NATIONALITY:
Posts are open to UK nationals, British protected persons, Commonwealth citizens, EEA nationals of other member states and certain non-EEA family members. There must be no employment restriction or time limit on your permitted stay in the UK. You should normally have been resident in the UK for three to five years immediately preceding your application.

RELOCATION EXPENSES:
All those appointed, including Civil Servants, will have to pay their own relocation expenses. Activities/employment that are considered a conflict of interest with employment in the Identity and Passport Service: Involvement in a particular employment or activity may potentially conflict with the interests of IPS. As a result, permission will not be given to undertake the following duties: • • You may not in any circumstances act as an agent for applications for any form of British nationality, for British subject status or for renunciation of any form of British nationality. You may not in any circumstances act as an agent for applications for any form of visa to enter, leave to enter or leave to remain in the United Kingdom including applications for asylum. You may not be employed by another government department. This also applies to employment with foreign governments such as High Commissions and Embassies. This list is not exhaustive. You may not be involved in companies that deal with credit investigations, money lending or debt collecting.

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OTHER ACTIVITIES
If you are involved in public duties, for example Justice of the Peace, Special Constable, Reserved Forces, you will be required to obtain permission to undertake these duties, but as they do not usually conflict with the interests of IPS, it is unlikely your application will be refused. You may also be entitled to reasonable time off to carry out these duties. If you are involved in political activity, please contact the Selection Process Administrator for advice.

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SENSITIVE CONSENT TO PROCESS SENSITIVE DATA:
In order to comply with the Data Protection Act 1998, the Identity and Passport Service (IPS) will need permission from you to hold and use personal information that could be considered sensitive. This information will be used for any purpose relevant to the effective management of the IPS, including but not limited to the following categories: • • • • • • • • • • • • Checking suitability and fitness to work at the IPS: Administration of pay and payroll functions: Administration of sick pay and sick leave schemes: Recording and managing training and personal development and performance; Managing access to the IPS’s services and premises; Recording leave entitlement; Administration of statutory maternity leave and pay schemes Monitoring of race and ethnic origins; Managing and maintaining a safe work environment; Managing duties and obligations under the Disability Discrimination Act; Criminal records; and Other.

I understand that the above-mentioned information will be used only for the purposes set out in the statement above, and my consent is conditional upon the IPS complying with the obligations and duties under the Data Protection Act 1998.
Signed Name (BLOCK CAPITALS) Post applied for Date of birth Date

INTERVIEW THE GUARANTEED INTERVIEW SCHEME:
As an equal opportunities employer, the Identity and Passport Service actively encourages applications from people with disabilities. If you have a disability and you meet the essential requirements for the job that you have applied for, you will be guaranteed an interview. The job advertisement tells you what the essential requirements are.

DISABILITY DECISION TELLING US ABOUT A DISABILITY IS YOUR DECISION AND ENTIRELY VOLUNTARY.
If you are applying under the Guaranteed Interview Scheme, please complete the Guaranteed Interview Scheme form enclosed in this application pack together with the question on the equal opportunities monitoring form about any special requirements you may have for the interview. What we mean by disability: The Disability Discrimination Act 1995 defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect on his or her ability to carry out normal day-to-day activities.

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HOW TO APPLY
Complete the section below, sign the declaration and enclose it with your completed application form.

GUARANTEED INTERVIEW SCHEME
The Home Office is committed to Equal Opportunities and as a ‘disability symbol holder’ actively encourages applications from disabled people. We operate two schemes to ensure that candidates are not prevented from demonstrating their true abilities during a selection exercise. 1. The Guaranteed Interview Scheme: We recognise that disabled people may have been disadvantaged in their employment opportunities and therefore we guarantee to interview all disabled applicants who meet the minimum criteria for the job vacancy and consider them on their abilities. 2. We have a commitment to make Reasonable Adjustments to our recruitment and selection processes, where appropriate. This is to ensure that no candidate, whether or not they have a disability, is unfairly prevented from demonstrating their true abilities. Due to these two schemes it is not necessary for candidates to declare that they wish to apply under the Guaranteed Interview Scheme to ensure that their particular needs are met, should they subsequently reach the interview stage.

Guaranteed Interview Scheme
□ I consider myself to have a disability and would like to apply under the Guaranteed Interview Scheme Please state the type of disability you have:

............................................................................................................................................................ ............................................................................................................................................................ ............................................................................................................................................................ ................................................................................................................................................
Please give details of any reasonable adjustments you may require:

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Any false declaration of disability to obtain an interview may invalidate the contract of employment/posting
The published essential requirements in the case of this role are as follows: 1) Passing the basic eligibility questions as published on the application site 2) Achieving a minimum score in the assessed rating for the responses on each of the initial competency screen questions i.e. demonstrating ‘some evidence’ in each of the competency areas.

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Reasonable Adjustments
Candidates will have the opportunity to provide a full account of their requirements prior to the interview stage to allow a full, accurate and up-to-date assessment to be made of their needs. However, to allow us to better plan our requirements for the interview stage, we would be grateful if you would supply below any relevant details.

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OUTLINE BENEFITS PENSION:
This post is pensionable. The Civil Service offers a choice of a career average and stakeholder pension, giving you the flexibility to choose the pension that suits you best. Below is an indicative annual value of the contributions made by IPS to an employee’s pension – these figures are based on the base salary (London) for each grade banding –
Grade HEO SEO G7 G6 Pay £32,000 £39,000 £55,000 £65,000 IPS contribution £6,000 £7,300 £12,000 £14,000

Nuvos - A high quality, index-linked defined benefit pension scheme, payable at 65, that currently has a 3.5% member contribution rate. We also make contributions, set out above, meeting the bulk cost of the scheme. Partnership Pension Account - This pension account provides a way of saving for retirement. The department will make contributions to a stakeholder pension, which is a form of personal pension. The department contribution will vary according to your age at the beginning of the tax year. You may decide how much you want to contribute, but you do not have to contribute anything. If you do contribute, the department will match your contributions up to a maximum of 3% of pensionable earnings. Further information about these schemes will be made available on appointment. You can find information about the pension arrangements on the Civil Service Pensions website, www.civilservice-pensions.gov.uk , or you can speak to the pensions administrator, Home Office Pension Service, telephone number 0845 000 0012.

AGE OF RETIREMENT:
The normal pensionable age of most civil servants is 65. However, from 06th April 2009, IPS will no longer have a retirement age. Civil servants may retire with immediate payment of benefits under the Principal Civil Service Pension Scheme (PCSPS), subject to the rules of the scheme.

HOURS:
You will normally be required to work a 5 day week of 36 hours excluding meal breaks in London (37 hours outside of central London).

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ANNUAL LEAVE:
Your annual leave allowance will be 25 days, rising to 30 days after six years of eligible Civil Service employment. In addition, all staff receive eight days’ bank and public holidays and 2.5 privilege days to be taken at fixed times of the year (staff based at Northern Ireland offices receive 10 bank holidays and 1.5 privilege days per year).

PROBATION:
External entrants can expect to be on probation for a period of up to nine months. There is no probation period for an established civil servant coming on level transfer; however, the Identity and Passport Service reserves the right to require a probation period for transfers on promotion.

HEALTH STANDARD:
You are expected to be able to meet the Civil Service health standard by being fit to carry out the duties of the post and capable of giving regular and effective service for at least five years (or for three years if subject to secondment). You will be required to complete and return a health declaration form if you are invited for interview.

MATERNITY/PATERNITY LEAVE:
IPS is committed to offering a range of initiatives to assist you in managing your home commitments, including paid leave to cover maternity, paternity, paternity support and adoption. Subject to length of service, you may be entitled to up to a year’s maternity leave, with 6 months on full pay. Adoptive parents with main or sole caring responsibility for the child (ren) are entitled to a similar package, while fathers or partners may take 10 days’ paternity leave on full pay around the birth or adoption of a child.

SCHEME BICYCLE ADVANCE SCHEME AND CYCLE2WORK
We can help with the cost of purchasing a bicycle and safety equipment by providing you with an interest-free loan of up to £500. In addition, we are developing a Cycle2 Work scheme which will allow you to save up to 40% off the cost of a bike and equipment.

BONUS SCHEMES:
Special Bonus Scheme - A special bonus may be made to individuals or teams in recognition of exceptional performance in particularly demanding tasks or situations at any time of the year. The performance or achievement should be additional to or outside normal duties, and the individual should have demonstrated one or more of the IPS valued behaviours. IPS has a corporate bonus scheme dependent on IPS meeting its financial, customer service and attendance targets. All staff with a year’s service received a bonus of £450 in 2008/09, with a pro rata amount for part time staff. IPS currently operates a leadership bonus scheme for Grade 6/7 staff offering an average bonus of 5% of salary.

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HOURS: FLEXIBLE WORKING HOURS:
IPS London based staff work a 36 hour week. In some instances the opportunity to work flexitime is available for AO-SEO grades. If you are eligible to work flexi-time you would need to familiarise yourself with the details of your local flexi-working arrangements regarding the hours that you would be required to work. This will include different bands, which specify when you could start and finish, when you could take your lunch break and what hours are classified as “core time”.

TRAINING:
IPS regards developing its people as essential to its ability to deliver the National Identity Service. Employees will have the opportunity to develop professional skills through accredited training courses such as Prince2, ISEB, ITIL or CIPS. Membership of appropriate professional bodies is also promoted and paid for by the organisation. Leadership development is provided for all staff in managerial roles, and coaching is widely available through the Home Office's network of highly trained internal coaches. Continuous professional development is encouraged through the use of personal development plans and regular reviews with line managers.

EMPLOYEE ASSISTANCE PROGRAMME:
This resource provides a confidential personal support service 24 hours a day. You and your family could call for information or professional guidance on different aspects of your work and personal life.

CHILDCARE VOUCHERS:
If you are the parent, step-parent, or legal guardian of a child below the age of 16, IPS will provide you with assistance towards the cost of childcare, provided the carer is registered or approved. Assistance is available in the form of the: Salary Plus Scheme which provides vouchers for childcare to the value of £20 per week for pre-school children aged 0-4 and £15 per week for school-age children aged 5-12. Alternatively, IPS provides a voucher contribution of either 50% of the total cost of a holiday play scheme, or the annual cost of the weekly voucher scheme, whichever is the lowest. Salary Sacrifice Scheme: in which you “sacrifice” salary in exchange for childcare vouchers and take advantage of tax and national insurance contribution exemptions. Currently, you can combine the above scheme, up to a monthly maximum, to take full advantage of the benefits offered.

ADVANCES: SEASON TICKET SALARY ADVANCES:
If you have two months’ service with IPS or are already a Civil Servant you can apply for a salary advance for the purpose of purchasing a season ticket for travel to work. Advances are paid direct to the travel company with deductions made from the individual’s salary in equal monthly installments. The advance must be repaid within the duration of the season ticket or in full on leaving IPS.

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THE DATA PROTECTION ACT
The information you give us on this form may be processed by a computer but will be used for recruitment and selection purposes only. If your application is successful and you start work for the Identity and Passport Service, some of the information may be put onto our computerised staff records. The information will be kept in the strictest of confidence at all times. Please ensure that you complete and return the enclosed consent form. The Agency’s recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners' Code which can be found at www.civilservicecommissioners.org. If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact Head of Resourcing, Identity and Passport Service, Globe Hse, 89 Eccleston Square, London, SW1V 1PN, in the first instance. If you are not satisfied with the response you receive from the Agency, you can contact the Office of the Civil Service Commissioners.

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PRE-APPOINTMENT PRE-APPOINTMENT PROCEDURES
• • We carry out our own pre-employment checks and security clearances which includes checks about an applicant’s character and integrity. If you are an existing Civil Servant applying on promotion or if you are applying from outside the Civil Service, you will be required to sit a written exercise. The exercise lasts 95 mins (HEO and SEO roles) OR 105 mins (G7 and G6 roles). Participants will be asked to review a number of documents, emails, letters and other items. The exercise consists of two parts. The first part involves carrying out a written exercise. The second part consists of a one-to-one meeting.

Please see below for details:

DOCUMENTS REQUIRED One Original Proof of Identity One Original Proof of Residency must have been issued within the last 3 months:

ACCEPTABLE DOCUMENTS Full, valid 10 year British/EEA passport. Council tax statement. Mortgage Statement. Tenancy agreement. Bank/Building Society Statement. Birth certificate (original). New Style UK Driving Licence – Both parts. Utility bill e.g. Gas, water, electricity. Telephone Bill. TV Licence. Benefit Book – Pension or Child Allowance With white background.

AND two of the following must have been issued within the last 3 months:

One Recent Passport Style Photograph
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You should bring a current, valid travel document (e.g. Passport) with you to your interview, as well as other identification documents as detailed above. EEA citizens are entitled to produce a National Identity Card or a Passport and should bring a residence card if they have one. Your interviewer will use the travel document to verify your identity and a photocopy of your document(s) will be taken to assist with other checks. If you are unable to provide a current, valid travel document we will, in exceptional circumstances, consider your representations. If these are accepted you will be subject to additional checks, based on other documentation. Non - EEA, Swiss, or Turkish Nationals will have to demonstrate that they have no time limit or restrictions on their stay. If you are successful at interview you might be required to produce your identity documents again before being offered a position. You must also bring along to the interview a recent passport style photograph. You will be asked to sign the back of the photograph when you attend the interview. Should you be successful following the interview, the photograph will be securely retained and used by the person to whom you report on your first day as a means of verifying your identity. The photograph will not be copied or used for any other purpose than to confirm identity.

Failure to bring any of the above documents will result in the unfortunate cancellation of your appointment.

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Description: INFORMATION FOR INFORMATION FOR CANDIDATES CANDIDATES CANDIDATES