FAQ's
Please find below some of the most commonly asked questions of Schneider Electric in Ireland. For corporate information and questions about Schneider Electric group please click here to visit our international corporate web site. National customer support line: 01-6012200
What is your contact email address?
The email address for general enquiries is ie-sales@ie.schneider-electric.com For a more focussed enquiry and faster response to your question please phone 01-6012200.
What is your Fax number?
Our main Customer Care Centre Fax number is 01-6012223 Admistration Fax number is 01-6012201
What is your address?
To find the location you require please click here to visit our contact and address details.
Who do I contact if I have a technical problem?
For all technical enquiries please email us with the details of your enquiry at ie-sales@ie.schneiderelectric.com. This will enable us to route your enquiry to the most applicable technical authority within Schneider Electric. If you have a need to speak to somebody urgently please call our national support line on 01-6012200.
How do I place express orders for your products?
Express orders need to be placed via Fax or telephone on 01-6012223 or telephone on 01-6012200 to ensure that up to the minute stock availability information is available to process your order.
What is the deadline/ cut-off time for standard orders?
The deadline for standard orders placed by fax or telephone is 12.00 midday on the day the order is placed. Standard orders (2 days) Standard orders offer a pre-agreed delivery to your premises (2 days for stocked items). Items ordered to be included in these deliveries need to be placed by no later than 12.00pm on the day before the scheduled delivery. To find out the delivery days please refer to your Schneider Electric Distributors Agreement in the first instance or call 01-6012200 for assistance.
Can I arrange for my own carrier to collect products?
This service can only be permitted for emergency or breakdown replacement needs and as such is limited to an order of up to 10 lines only. NB* Our nominated carriers which can come and collect products on your behalf from Schneider Electric premises are; DHL. Please note that at least 3 hours notice is required for collections arranged with these carriers to allow for products to be appropriately processed and packaged.
Who do I contact if I have problems with an order when it arrives?
Schneider Electric have a Customer Care Centre that deal specifically with this area and the telephone number is 01-6012200. This service operates during business hours Mon - Thurs from 08.30 to 17.00 & Fri 08.30 to 16.15.
How do I contact my Schneider Electric Merchandiser or Sales Engineer?
The best way to contact your local Schneider Electric Sales Engineer is to consult your Distributor Agreement or call the Customer Care Centre on 01-6012200
Where can I find catalogue information?
Most Schneider Electric catalogues are available to download in PDF format please contact our technical support engineers on 01-6012200. You can also access our E-Catalogue which will allow you to access to all the standard catalogues and some useful software tools. Click Here
Where can I buy Schneider Electric products from?
Schneider Electric have a global distributor network. To find your nearest distributor online click here to access our Distributor Search facility or call on 01-6012200 to speak with Customer Care Centre.