FAQ
Q. Why we need portable vaccine even we already installed other vaccine on PC? Even though we are living in internet and network world, we are frequently using removable disk such as floppy or CD. And recently, the main removable disk is USB Drive using flash memory. Using USB Drive means we are using many PCs to read or write and exchange the file data. But, we almost neglect to check anti-virus vaccine's activation. The threat is here. The one time of virus infection can make the serious problems in digital world Q. Does Virus Chaser USB simply has a running file on data storage area of USB Drive? Definitely no. Virus Chaser USB has very special memory structure to save virus vaccine data, which called Hidden area. Using this area, Virus Chaser USB loads anti-virus system from external device. And also, all the updated data can be saved into the area. It is world first convergence product.
Q. If format USB Drive, Does it remove virus vaccine data in Virus Chaser USB? No, Virus Chaser USB uses hidden area for virus vaccine data. OS can not access this area so that when users format USB Drive, virus vaccine data still remain. The hidden area is independent area from OS Q. What's Virus Chaser USB recovery program? By system crash or unknown program of system and USB Drive, Virus Chaser USB could not run anti-virus system. In this case, users can recover using Diagnosis menu of Virus Chaser USB. But, serious crash or electric shock can damage the vaccine data in Virus Chaser USB's hidden area. For this situation, we supply Recovery program to initialize vaccine data in USB Drive. Using Recovery program, users can initialize and recover the vaccine data. Recovery program can be downloaded from our website . www.i-usb.net Q. System Reboot message appears after recognizing Virus Chaser USB by OS. Virus Chaser USB fully supports Plug & Play feature so that users don't need to reboot the system after recognizing device. If users have System Reboot Message, users can click [No] button then users can use Virus Chaser USB normally. This message can be appeared by the time
difference of Windows. If users have this message continuously, please reboot only one time then users will not have the message anymore. Q. Is there any conflict between Virus Chaser USB and any vaccines installed on PC? Virus Chaser USB is the portable virus vaccine which can be used with any anti-virus system installed on PC. Because Virus Chaser USB can be used on various PC, we already construct virus detection system on different filtering layer. If the PC already installed other vaccine, it means, users can use dual anti-virus system for the better safety.
Q. Can Virus Chaser USB cure the system which already infected viruses? In case of already infected system, it is very difficult to cure or recovery using normal virus vaccine. But, Virus Chaser USB loads anti-virus system from external device so that it can cure or recover the system easier. The portable virus vaccine, Virus Chaser USB is not only conceptual product but also can play the roll as a solution and alternative product for like this kind of situation Q. Where do the updated files save into, in USB Drive? Yes, the updated files are saved in USB Drive hidden area in default. The update process automatically works as Virus Chaser USB plugged-in. And users can update the vaccine manually. Because all the updated files and
virus information are saved in the hidden area of USB Drive, users can always keep the latest anti-virus system in their hands Q. How much for annual update charge? There is no license fee after purchasing Virus Chaser USB. For clean digital world, we will supply new virus information and updated vaccine data continuously free of charge. Because the license right belongs to Virus Chaser USB device, users can freely update if they don't loose the device Q. Shall I install any program to use Virus Chaser USB? No., users don't need to install any software to use Virus Chaser USB. Virus chaser USB has necessary embedded application and engines in itself. So, you can just plug-in Virus Chaser USB into USB port, then all the defined process will work automatically. It is one of advantages using Auto-Run system. Q. Can I be protected from virus infection just by plugging-in Virus Chaser USB? Yes, the default option of Virus Chaser USB is automatic system monitoring as Virus Chaser USB plugged-in. Depending on users' configuration, the startup options can be loaded automatically, System monitor, Memory / Boot sector scan and Open virus scan window
Q. What is Auto-Run? Windows users might know auto-run feature of CD-ROM supporting by Microsoft Windows. When users insert Video CD into CD-ROM, the video file is automatically played with relative application. It is auto-run system of Windows. Virus Chaser USB has same feature with it. There is a special area to make virtual CD-ROM In Virus Chaser USB. Using this virtual CDROM feature, Anti-virus system of Virus Chaser USB can be loaded automatically as Virus Chaser USB plugged-in. Q. I'm using Windows 98. Auto-run system of Virus Chaser USB is not work. But, I can find Virus Chaser USB CD-ROM. On Windows 98 and ME, Virus Chaser USB doesn't support auto-run system. Windows 98 and ME users can move the virtual CD-ROM named Virus Chaser USB, then run launcher.exe to load anti-virus system from Virus Chaser USB. In the virtual CD-ROM of Virus Chaser USB, there are three files named autorun.inf , launcher.exe and VCU.DAT Q. Auto-run system doesn't work on Windows 2000 Virus Chaser USB supports auto-run system for higher than Windows 2000. But, if users blocked the auto-run feature manually, it is not work following users' configuration. To activate again it, please refer to Microsoft Windows technical support.
Normally, users can activate again auto-run system by mouse right clicking the CD-ROM and select [Auto run] menu. After activating again, please remove Virus Chaser USB and then plug-in again. The auto-run system will work.
Q. The installed vaccine, Norton Anti-Virus, detects some viruses and alert. But, Virus Chaser USB gives no alert. Virus Chaser USB was design to avoid any conflict with any vaccine installed on PC. So, the virus filtering layer is higher than normal anti-virus system. The normal anti-virus system detects the viruses lower layer. If users can detect the viruses and then cure or delete the viruses using the vaccine installed on PC, Virus Chaser USB will not alert because the virus are already gone. But, if users would not cure or delete the viruses when users have the alert from the vaccine installed on PC, Virus Chaser USB will alert Virus Detection. Or if the vaccine installed on PC could not detect the viruses and pass them, Virus Chaser USB will alert you definitely. Q. Which are languages supported in Virus Chaser USB? Virus Chaser USB supports English, Korean and Japanese. And we will upgrade the supporting language step by step. Users can check the newly supported language on our website. Q. I'm manager of small PC room. Can I protect many PCs using one Virus Chaser USB?
Because Virus Chaser USB has the copy license right on device itself, users can manage multiple PCs using only one Virus Chaser USB. Of course, it is not in convenience to manage many PCs with only one device. But, you can do this, if you can overcome the inconvenience.