Essentials of Business Communication - PowerPoint

							Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-1
   Succeeding in a Telephone
      Screening Interview
• Gather supporting material (your résumé,
  telephone numbers of possible
  references, other numbers, and a
  calendar).
• Know your strengths and weaknesses.
• Know the keys to the job–what the job
  description calls for and how you meet
  those requirements.
 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-2
   Succeeding in a Telephone
      Screening Interview
• Have your schedule for the next few
  weeks in front of you.
• If caught off guard, ask if you can call
  back from the telephone in your office.
• Be prepared to ask your own questions.
• Remember that you should be talking
  about 80 percent of the time.
• Stand as you talk; you'll sound more
  energetic.
 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-3
       Preparing for a Hiring/
      Placement Job Interview
• Investigate the target organization. Know
  the leaders, company products, finances,
  goals, competition, accomplishments,
  setbacks.
• Study the job description. How do your
  skills and accomplishments fit the
  position?

 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-4
       Preparing for a Hiring/
      Placement Job Interview
• Practice answers to typical interview
  questions. Get your best responses down
  pat.
• Expect to explain problem areas on your
  résumé.
• Build interviewing experience with less
  important jobs first.

 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-5
       Preparing for a Hiring/
      Placement Job Interview
• Videotape or tape record a practice
  session to see how you come across.




 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-6
   Sending Positive Nonverbal
           Messages

• Arrive on time or a little early.
• Be courteous and congenial to everyone.
• Introduce yourself to the receptionist and
  wait to be seated.
• Dress professionally.
• Greet the interviewer confidently.
• Wait for the interviewer to offer you a chair.

 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-7
  Sending Positive Nonverbal
          Messages

• Control your body movements.
• Make frequent eye contact but don't get
  into a staring contest.
• Smile enough to convey a positive attitude.
• Sound enthusiastic and interested–but
  sincere.


 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-8
  Fighting Job Interview Fears

• Practice interviewing as often as you can,
  particularly with real companies.
• Prepare 110 percent.
• Know how you will answer the most
  frequently asked questions.
• Be ready with your success stories.
• Rehearse your closing statement.
 Mary Ellen Guffey, Essentials of Business Communication, 6e   Ch. 14-9
  Fighting Job Interview Fears

• Take deep breaths, particularly before the
  interview.
• Remember that during some parts of the
  interview you will be in charge.
• Remember that you are also evaluating
  the interviewer and his or her
  organization. This should give you
  confidence.
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-10
         Five Important Areas
         Employers Will Probe

• Communication skills. How well do you
  present yourself and your ideas?
• Attitude. Do you have a positive attitude
  about yourself and your career?
• Aptitude. Do your educational training
  and general life experiences qualify you
  for this position?
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-11
         Five Important Areas
         Employers Will Probe

• Potential. How do your attitude and
  aptitude combine to contribute to this
  company?
• Motivation. What are your short- and long-
  term career goals? Why do you want this
  job?


 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-12
Answering Interview Questions
         Effectively
• Use the interviewer's name occasionally.
• Be sure you understand the question asked.
  If necessary, clarify vague questions by
  asking questions of your own, such as "By _
  _ _ _ do you mean _ _ _ _?"
• Use good English and enunciate clearly.
• Avoid answering with a simple "yes" or
  "no."
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-13
Answering Interview Questions
         Effectively
• Aim your answers at key requirements for
  the job and at characteristics that
  interviewers seek: expertise, competence,
  communication skills, and enthusiasm for
  the job.
• Do not lie.
• Don't be a "know-it-all." Don't be
  overbearing, overly aggressive, or
  conceited.
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-14
Answering Interview Questions
         Effectively
• Never make derogatory statements about
  your present or former employers.
• Show what you can do for the company;
  avoid an attitude of "What can you do for
  me?"
• Don't inquire about salary, vacations, and
  bonuses until the interviewer raises the
  issue or until you are offered the position.
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-15
        Ten Standard Interview
              Questions
• What would you like to tell me about
  yourself?
• Why do you want this job?
• What best qualifies you for this job?
• What are your key strengths?
• What are your weaknesses?


 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-16
        Ten Standard Interview
              Questions
• What did you like and dislike about your last
  job?
• Do you consider yourself a team player?
  Why?
• What are your career goals?
• Where do you expect to be five years from
  now?
• What salary do you expect to receive?
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-17
       Ten Good Questions for
            You to Ask

• What will my duties be?
• Do you have a written job description for
  this position?
• What is it like working here, in terms of
  the people, management practices, work
  loads, expected performance, and
  rewards?
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-18
       Ten Good Questions for
            You to Ask

• What training programs does this
  organization offer?
• What are the possibilities for promotion?
• What is the first problem that needs the
  attention of the person you will hire?
• What is the organizational structure, and
  where does this position fit within it?
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-19
      Ten Good Questions for
           You to Ask

• Who would be my immediate
  supervisor?
• What is the salary for this
  position?
• When will I hear from you
  regarding further action on
  my application?
Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-20
   Closing a Job Interview and
          Following Up
• When the interviewer signals the end of the
  interview, stand up and shake hands.
• Find out what action will follow. Ask, "When
  can I expect to hear from you?"
• After his or her reply, say "If I don't hear
  from you by then, may I call you?"
• Thank the interviewer.
• Say goodbye to the receptionist.
 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-21
   Closing a Job Interview and
          Following Up
• Take notes on the interview as soon as you
  leave.
• Alert your references that they might be
  called.
• Write a thank-you letter to the interviewer.
  Remind the interviewer of your visit. Show
  that you really want the job and that you are
  qualified for it.

 Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-22
                           End


Mary Ellen Guffey, Essentials of Business Communication, 6e Ch. 14-23