AutoCAD FY04 Q3 Rebate Consumer FAQ

							         Autodesk® 3ds Max® 9/ Autodesk® Maya® 8.5 Rebate
     During eligible rebate periods, customers who purchase new commercial licenses (seats)
     of Autodesk® 3ds Max® 9 software or Autodesk® Maya® 8.5 software with
     Subscription/Membership may be eligible for a rebate of US$500 for each new license
     purchased after submitting an online request and providing proof of purchase
     documentation. (“Rebate Offer”)

     Eligible Rebate Periods
         Purchase dates for Autodesk 3ds Max 9: August 1, 2007 – October 15, 2007
         Purchase dates for Autodesk Maya 8.5: August 1, 2007 – September 17, 2007

     Postmark Date: Proof of Purchase documentation must be postmarked within 30 days
     of the date on the qualifying purchase invoice.


     These offers are not valid with, and cannot be combined with, any other Autodesk Media
     and Entertainment promotions, special pricing or other offers. Educational licenses,
     upgrades, cross-grades, migrations, education to commercial transfers, US government
     purchases, and strategic account purchases do not qualify.




                Frequently Asked Questions and Answers


1.   What are the rebate amounts available with the Autodesk® 3ds Max® 9 or
     Autodesk® Maya® 8.5 Rebate Offer?
     Customers may be eligible to receive a rebate of US$500 for each new, commercial seat
     of Autodesk® 3ds Max® 9 software or Autodesk® Maya® 8.5 software purchased with
     Subscription/Membership during the eligible rebate period.

2.   Who can participate in this Rebate Offer?
     This Rebate Offer is available only to commercial customers in the United States,
     Canada and Latin America subject to the posted Terms and Conditions. Autodesk
     strategic and global accounts, U.S. Government (Federal/State/Local) accounts
     purchasing via DLT, and Education customers are not eligible to participate in this
     Rebate Offer.

3.   Is Subscription/Membership required?
     Customers are eligible to receive a rebate of US$500 for each new, commercial seat of
     Autodesk® 3ds Max® 9 or Autodesk® Maya® 8.5 software purchased with
     Subscription/Membership during the qualified period. In addition, customers must
     provide proof of purchase of a new commercial seat of 3ds Max and/or Maya along with
     proof of purchase of Subscription/Membership.
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                     3ds Max and Maya New Seat Rebate Promotion
4.   How does a customer apply for the Rebate Offer?
     After purchasing the eligible products during the eligible purchase period, the customer
     follows a simple, six-step process.

     Step 1:   Go to www.autodesk.com/rebate/3dsmaxmaya to submit the request for a
               rebate.
     Step 2:   Complete the online rebate form with the product purchase information
               including the product part number and serial number.
     Step 3:   Review and validate the products and rebate amounts being requested.
     Step 4:   Submit the contact information and agree to the Terms and Conditions of the
               rebate offer.
     Step 5:   Print the resulting submission form.
     Step 6:   Mail all Required Documents and Information (see below) in one envelope to
               the address listed on the submission form. Requests must be postmarked no
               later than 30 days after the date on your qualifying purchase invoice.
     Incomplete or missing information will cause the submission to be disqualified. Any
     claims postmarked more than 30 days after the date of your qualifying purchase invoice
     or receipt date will be ineligible. Without exception, under no circumstance will rebate
     eligibility be considered, regardless of circumstance, after November 30, 2007, even if
     the submission would have otherwise qualified. Packing lists and/or purchase orders will
     not be accepted as proof of purchase. The customer should keep a copy of all materials,
     including proof of mailing, for their records. A traceable mailing method is highly
     recommended.

     Note: Only the end-user purchasing company and/or consumer of the qualifying product
           may participate and make a submission for the rebate. Autodesk resellers and
           purchasing agents may not submit rebate claims on behalf of the purchasing
           customer.

5.   What are the Required Documents and Information?
     Along with the submission form, the customer must include a clear, legible copy of their
     original invoice or sales receipt dated during the eligible rebate period, showing a
     description of the products and Subscription/Membership purchased, Autodesk part
     numbers and serial numbers of the products purchased, quantity purchased, purchase
     price and the reseller name. Handwritten part numbers and serial numbers are
     acceptable. Incomplete or missing information will cause the submission to be
     disqualified. Purchase orders will not be accepted as proof of purchase.

6.   How will the customer know if their pre-qualification submission was received?
     The customer will receive a confirmation e-mail once they have successfully completed
     the online pre-qualification submission form. The customer should print and keep a
     copy of their confirmation e-mail.

7.   Can a reseller submit the rebate requests on a customer’s behalf?
     No. Only the end-user purchasing company and/or consumer of the qualifying product
     may participate and make a submission for the rebate. Autodesk resellers and third-


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      party purchasing agents may not submit rebate claims on behalf of its purchasing
      customer.

8.    Can the customer submit separate invoices for their purchases of product and
      Subscription/ Membership?
      Yes. The Subscription/Membership purchase must be made within the eligible rebate
      period, but these may be submitted on a separate invoice as part of required
      documentation.

9.    What is the eligible purchase period for this Rebate Offer?
      The eligible purchase period for Autodesk Maya 8.5 purchases begins on August 1, 2007
      and ends on September 17, 2007.

      The eligible purchase period for Autodesk 3ds Max 9 purchases begins on August 1,
      2007 and ends on October 15, 2007.

10.   Is this Rebate Offer good only in the United States, Canada and Latin America?
      Yes. This offer is available only to customers in the United States, Canada and Latin
      America subject to the posted Terms and Conditions.

11.   Is the customer required to provide their e-mail address on the online
      submission form?
      Yes, an e-mail address is required to send an automatic confirmation e-mail to let the
      customer know that we have received the submission.

12.   Where should the customer send their submission form and the Required
      Documents and Information?
      Customers can mail their submission form along with all the Required Documents and
      Information described above, in one envelope to:

                      Autodesk Max/Maya Rebate Offer
                      Department 5152
                      PO Box 5007
                      Stacy, MN 55078-5007

      Submissions must be postmarked within 30 days of the date of the qualifying
      purchase invoice. Customers should keep a copy of all materials, including proof
      of mailing, for their records. A traceable mailing method is highly recommended.
      Incomplete or missing information will cause the submission to be disqualified. Purchase
      orders will not be accepted as proof of purchase.

13.   How can a customer check the status of their rebate request?
      The Autodesk rebate program is set-up for self-service. Customers can log on to the
      rebate website at www.autodesk.com/rebate/3dsmaxmaya and click on Check Status.
      There, the customer can enter their submission ID number (found on the submission
      form and in the confirming e-mail) or name and zip code, and track the real-time status
      of the submission. Customers should allow a minimum of eight (8) weeks for delivery of
      their rebate check.




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14.   What if the customer ordered the product during the eligible purchase period,
      but it did not arrive until after the eligible purchase period has expired?
      To be eligible for this rebate, the customer must order their qualified software during the
      eligible purchase period. All rebate requests must be postmarked within 30 days of the
      date of your qualifying purchase. Without exception, after November 30, 2007, under
      no circumstance will rebate eligibility be considered, regardless of the circumstances.

15.   Where can I find my serial number?
      The serial number is located on the outside of each box or indicated in an email from
      Autodesk. The serial number is identified with the words “Serial No” or “s/n”, followed by
      a series of characters.

                For Autodesk 3ds Max 9 software, the 11 digit serial number is in the form of
                 999-99999999 (all numbers).

                For Autodesk Maya 8.5, the 27 digit serial number is a combination of letters and
                 numbers in the form of XXX999-X-9999-9999-9999-9999-9999.

16.   Where can I find the Autodesk Part Number?
      The Autodesk part number is located on the outside top of each box and is identified
      with the words “PartNo”.

                For Autodesk 3ds Max 9 software, the 15 digit part number contains all numbers
                 in the form of 99999-999999-9999.

                For Autodesk Maya 8.5 software, the product part number beginning with the
                 letters MC or MU may have different structures. These part numbers will be
                 validated during the web submittal process to ensure eligibility.

17.   What is the deadline to submit the submission form and the Required
      Documents and Information?
      The submission from and the Required Documents and Information must be postmarked
      within 30 days of the customer’s qualifying purchase invoice date. Without exception,
      after November 30, 2007, under no circumstance will rebate eligibility be considered,
      regardless of circumstance.

18.   Which products are eligible for this Rebate Offer?
      Only new commercial licenses (seats) of the following products are eligible for the
      Autodesk 3ds Max 9 and Autodesk Maya 8.5 Rebate Offer.

                 Autodesk 3ds Max 9
                 Maya Complete 8.5
                 Maya Unlimited 8.5
                 Maya Complete 8.5 Platinum and Flex Bundle
                 Maya Unlimited 8.5 Platinum and Flex Bundle

      Educational licenses, cross-grades, migrations, education to commercial transfers, and
      U.S. Government (Federal/State/Local) accounts purchasing via DLT do not qualify. This
      Rebate Offer is not valid with, and cannot be combined with, any other Autodesk Media
      and Entertainment promotion, special pricing or other offers.



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19.   Are 3ds Max and Maya Educational transactions eligible for the Rebate Offer?
      No. Educational transactions are NOT eligible for the Rebate Offer.

20.   Are 3ds Max and Maya Education-to-Commercial Transfer transactions eligible
      for the Rebate Offer?
      No. Education-to-Commercial Transfer transactions are NOT eligible for the Rebate
      Offer.

21.   Can Government Accounts participate in the rebate promotion?
      No. Autodesk U.S. Government (Federal/State/Local) accounts purchasing via are NOT
      eligible for the Rebate Offer. Government customers will be eligible for an equal discount
      off of the above products. Please consult the Government price list for applicable SKUs.

22.   Are purchases made through the Autodesk Store eligible for the Rebate Offer?
      Yes. Autodesk Store purchases are eligible for the Rebate Offer.

23.   Are Autodesk Strategic or Global Accounts eligible for the Rebate Offer?
      No. Autodesk Strategic and/or Global Accounts purchasing directly from Autodesk are
      NOT eligible for this Rebate Offer.

24.   Can this offer be combined with other Autodesk Media and Entertainment
      promotions?
      No. This Rebate Offer is not valid with, and cannot be combined with, any other
      Autodesk Media & Entertainment promotion, special pricing, or other offers.

25.   If a customer does not have their invoice or sales receipt, can they mail in a
      packing list or purchase order?
      A Packing List will be accepted only for those purchases made on-line via credit card
      where an invoice or receipt is not available. Purchase orders will not be accepted as
      proof of purchase. Incomplete or missing information will cause the submission to be
      disqualified.

26.   What if the customer does not have a street address – only a P.O. box?
      The customer must provide a valid street address for this promotion. Rebate checks will
      not be sent to P.O. boxes. Rebate checks will not be re-issued or re-directed to a payee
      or address other than that of the original submission.

27.   When will the customer receive their rebate check?
      Customers should allow a minimum of eight (8) weeks for delivery of their rebate check.




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                     3ds Max and Maya New Seat Rebate Promotion