# NEW ZEALAND FREQUENTLY ASKED QUESTIONS

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```					                 NEW ZEALAND FREQUENTLY ASKED QUESTIONS

1.   Question:   Do you have staff that can speak Asian languages?
Answer:     Yes. We have native speakers of Korean, Mandarin and Cantonese. We can talk with
your Asian suppliers in their native language if so required.

2.   Question:   How many cubic metres of cargo can I put in a 20’ container? How about a 40’
container?
Answer:     A 20’ General Purpose container has a volume 33 cubic metres and will usually hold
about 28 cubic metres of cargo, depending on packing. A 40’ General Purpose
container has a volume of 67 cubic metres and will hold about 60 cubic metres of
cargo. A 40’ high cube container has a volume of 76 cubic metres and will hold about
70 cubic metres of cargo.

3.   Question:   How many tonnes of cargo can I put in a 20’ container?
Answer:     A standard 20’ container will hold 21 tonnes of cargo for a maximum gross weight of
23 tonnes. Heavy rated 20’ containers are available on certain trade lanes, which
carry 27 tonnes of cargo for a maximum gross weight of 30 tonnes. The road
transport of heavy containers requires special equipment and is not permitted in all
countries. In New Zealand, Toll can arrange for the road transport of containers up to
the full maximum gross weight of 30 tonnes.

4.   Question:   What is the volumetric charge for shipments via seafreight?
Answer:     Seafreight shipments of less than container load (LCL) are charged on one tonne
(1,000 Kilos) or 1 Cubic Metre, with the greater to apply. So, for example, for a
shipment quoted at \$US 50.00 per metre, that is 1.7 cubic metres and weighs 3
tonnes, it will be charged at 3 x \$50 = \$US 150.

5.   Question:   What is the maximum size of a seafreight shipment?
Answer:     Toll Global Forwarding can move just about anything.

6.   Question:   What is the volumetric charge for airfreight?
Answer:     IATA regulations state that 1 Kilo will be charged for every 6,000 Cubic Centimetre’s
of volume. This is the equivalent of 167 Kilos per Cubic Metre. So, for example, a
shipment quoted at \$NZ 1.00 per Kg that weighs 50Kg and is 1 cubic metre, it will be
charged at \$NZ 1.00 x 167.00 = \$NZ 167.00.

7.   Question:   What is the maximum permitted size for an airfreight shipment?
Answer:     The aircraft will determine this. However, as most freight is shipped on passenger
aircraft, it is wise to restrict a shipment to less than 3 metres in length, 2 metres in
width and 1.5 metres in height. Please seek clarification from your local airfreight
manager if in doubt.

8.   Question:   Can I arrange a shipment of personal effects with Toll Global Forwarding?
Answer:     Yes, we accept well-crated personal effects for import and export for all countries
except Australia. You will need to arrange customs and MAF formalities yourself for
personal effects imported into New Zealand.
9.      Question:     Why do I need to insure my freight?

Answer:       International freight involves a complex chain of diverse service providers over
multiple countries, crossing many legal jurisdictions. The vast majority of time, this
process works without issues. However, if something goes wrong, you need to have
your business protected. International freight liability laws are complex; in some
situations shippers can become liable for losses to other shipper’s cargo under the
general average rule. Most insurers will provide you with marine transit cover, as part
of your general insurance package

10.          Question:     How do I open an account with Toll Global Forwarding?
Answer:      Go to the Forms section under Toll Information. Select the country and account application form
and the International Conditions of Carriage. Make sure you read and understand the
International Conditions of Carriage, and then complete the credit application form and return it to
us. We will perform the necessary reference and credit checks and advise you your new account
details within a week.

11.       Question:       Can I pay by credit card?

12.       Question:       What documents do I need to provide for the customs clearance of imported
goods?
ii. Bill of lading (sea); or airway bill (air)
iii. A commercial invoice, which must be in English and include a description of each
type item, country of origin, invoice amount and currency.
iv. A contents packing list
v. A quarantine declaration for (FCL sea imports only)
You may also require an overseas fumigation certificate, a phytosanitary certificate, or a permit
issued by a regional health authority. Please ask our customs brokers for advice.

13.        Question:       What documents do I need to provide for the customs clearance of exported
goods?
ii. Bill of lading (sea); or airway bill (air)
iii. Toll Global Forwarding Shippers Letter of Instruction
iv. A commercial invoice, which must be in English and include a description of each type
item, country of origin, invoice amount and currency.

14.        Question:       How do I get a CASPER Code?
Answer:         You need a CASPER code if you import or export anything. Our customs brokers in Auckland,
can provide you with the application form from New Zealand Customs and assist you to complete
and submit it.

15.        Question:      What is a MAF approved transitional facility? Do I need to become one?
Answer:        Seafreight containers imported into New Zealand can only be unpacked at sites approved by the
New Zealand Ministry of Agriculture and Forestry (MAF). If a site has been approved by MAF it is
called an Approved Transitional Facility. There are a number of physical requirements for the site,
as well as procedural and personnel requirements. We can advise you of the requirements and
assist in your application. Alternatively, we can unpack your containers for you, throughout our
network of approved transitional facilities.

16.   Question:   What is a MAF accredited person and when do we need one?
Answer:     All containers unpacked at Approved Transitional Facilities must be supervised by a MAF
accredited person, so if you unpack containers imported into New Zealand, you must have a MAF
accredited person on site, supervising at all times. MAF provides the appropriate training and
issues the accreditation
17.   Question:   How can I claim back GST paid on import?
Answer:     New Zealand GST paid on import, can only be claimed back in a New Zealand GST
return. If your company is registered for GST in New Zealand this is a simple process. If
it is not, the process is quite complex and is best discussed with your accountant.

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